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Wick John O'Groats Airport - Departures

Wick, Caithness, KW1 4QP

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Access Guide

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Getting Here

Getting Help and Assistance

  • For passengers requiring additional assistance services please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the information desk.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • As of 11/04/22 Eastern Airways operate a schedule between Wick and Aberdeen 6 days a week.
  • If you require assistance, please make arrangements prior to arrival through your airline.
    Loganair can be contacted on 0344 800 2855 or at [email protected].
    You can also contact airport administration staff by telephoning the information desk on 01955 602 215.
  • Airline staff will guide you through the procedures required with regards to mobility equipment and requirements with regards to motorised equipment.
    Please contact the airline prior to booking as the carriage of motorised mobility equipment is limited depending on the type of aircraft.
    The carriage of mobility equipment over 23 kilograms may also be subject to the approval of the airports concerned.
  • Drop Off / Pick Up Zones and Disabled Parking Bays :-
    There is a drop off / pick up zone outside the terminal with 2 Blue Badge spaces.
    There are 2 Blue Badge spaces within the car park.

Airport Parking

  • Parking View
    • The car park is located in front of the terminal building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system at the entrance.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 3 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 500cm (8ft 2in x 16ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • There are not help points available within the car park.
  • Paying and Booking View
  • Exiting the Car Park View
    • The car park does not have a barrier control system at the exit.
    • Parking facilities at Wick John O'Groats Airport are free.
      When the main car park is full there are additional spaces at the airport entry from the main road.

Pick up and Drop Off Points

  • There is a/are clearly marked drop off point(s) available.
  • The drop-off point(s) is/are located in front of the terminal, to the left just before the short stay car park.
  • The route from the drop off point(s) to the check in hall/departure lounge is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • There is no tactile paving on dropped kerbs between the drop off point(s) and the check in hall/departures lounge.
  • There are two Blue Badge bays with dropped kerbs in the drop off area. There is a lip on the dropped kerbs.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front right of the terminal, next to the drop off area.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 99cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are single width.
  • The width of the door opening is 99cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There are fixed barriers at this entrance.
  • The minimum width between the fixed barriers is 138cm.
  • There is not a member of staff available for assistance at this entrance.
  • There is a ramp with a very easy incline.

Check-In (Main Concourse)

  • Access View
    • There is step-free access throughout the check-in hall.
  • Circulation View
    • The type of flooring in this area is carpet and tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats without armrests at regular intervals.
    • There is not designated seating available for people with reduced mobility.
    • The lighting levels are moderate to good.
  • Information View
    • Departures and arrivals information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in check in hall.

Passenger Services (Information Desk)

  • The counter is located directly ahead as you enter the terminal.
  • The counter is approximately 10m (10yd 2ft) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is high (95cm - 110cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is tiles.
  • There is Blue Badge parking in the drop off / Pick up area and the car park.
    Assistance can be obtained from the aircraft through to the car park.
    There are wheelchairs in the terminal available for use at any time.
    There is an accessible toilet in the main terminal concourse.
    There is a stair climber / aisle chair to assist passengers off the aircraft as required.
    There is a mobile ramp (Aviramp) for egress from larger aircraft.
  • There is a waiting area close to the counter.
  • Access to the waiting area is unobstructed.
  • The seats do not have armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.

Check-In Desks

  • The check-in desk(s) is/are located to the right as you enter the terminal.
  • The check-in desk(s) is/are not clearly signed.
  • There is step-free access to the check-in desk(s).
  • There is step free access to check-in desk(s) all.
  • The height of the check-in desk(s) is/are very high (111cm+).
  • There is not a lowered section at the check-in desk(s).
  • There is a hearing assistance system at the check-in desk(s).
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • There is a member of staff available to assist with bags at the check-in desk(s).

Accessible Toilet(s) (Main Concourse - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left as you enter the main concourse.
    • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 164cm x 164cm (5ft 5in x 5ft 5in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • The height of the light switch/pull cord is 100cm from floor level.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 95cm (3ft 1in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 173cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 80cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
  • Comments View
    • There is no longer a baby change table in this cubicle.

Standard Toilet(s) (Main Concourse)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located to the left as you enter the main concourse.
  • The female toilet(s) is/are approximately 28m (30yd 1ft) from the main entrance.
  • There is step-free access into the female toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left as you enter the main concourse.
    • The male toilet(s) is/are approximately 32m (34yd 2ft) from the main entrance.
    • There is step-free access into the male toilet(s).
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Entrance (Security)

  • Entrance View
    • This information is for the entrance located to the far left as you enter the terminal, at the end of the main concourse.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 82cm.
    • There is a member of staff available for assistance at this entrance.

Security

  • Security is located at the end of the main concourse.
  • There is a separate wheelchair accessible lane.
  • The separate wheelchair accessible lane is located to the right of the metal detector.
  • All passengers must pass through a security check before reaching the departure lounge.
    Wheelchair users may be asked to transfer to an airport wheelchair, or may use a wooden walking stick.
    To make transit through the airport comfortable for persons with reduced mobility, searches may be carried out by hand or by using hand-held detectors.
    If required, a private search area away from the main area can be provided.
  • The width of the security barriers is 72cm.
  • The type of flooring in this area is carpet.
  • The lighting levels are moderate to good.
  • The wheelchair lane is 88cm wide.

Entrance (Departure Lounge)

  • Entrance View
    • This information is for the entrance located on the right at the end of the security area.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 86cm.
    • There is a member of staff available for assistance at this entrance.

Departure Lounge

  • Access View
    • There is step-free access throughout the departure lounge.
  • Circulation View
    • The type of flooring in this area is carpet.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • There is not designated seating available for people with reduced mobility.
    • The lighting levels are moderate to good.
  • Information View
    • Departures and arrivals information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the departure lounge.

Accessible Toilet(s) (Departure Lounge - Male - Right Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left as you enter the departure lounge.
    • This accessible toilet is approximately 7m (7yd 1ft) from the departure lounge entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • This is a male facility.
    • A key is not required for the accessible toilet.
    • There is written text, tactile, Braille and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 202cm x 215cm (6ft 8in x 7ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 127cm (4ft 2in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are not available in the toilet.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 95cm (3ft 1in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 67cm (2ft 2in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 94cm (3ft 1in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (Departure Lounge - Female - Left Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left as you enter the departure lounge.
    • This accessible toilet is approximately 9m (9yd 2ft) from the departure lounge entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is not a shared toilet.
    • This is a female toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 190cm x 215cm (6ft 3in x 7ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 107cm (3ft 6in).
    • The transfer space is obstructed by a non-infectious waste bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 91cm (2ft 12in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 67cm (2ft 2in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 92cm (3ft).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 95cm (3ft 1in).

Exit (Departure Gate)

  • Exit View
    • This information is for the exit located to the rear right of the departure lounge.
    • The exit area/door is clearly signed internally.
    • The exit is ramped/sloped.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 94cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 93cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a member of staff available for assistance at this exit.
  • Ramp/Slope View
    • The ramp/slope is located beyond second door.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Boarding the Aircraft

  • Currently there are no scheduled flights from Wick Airport (February 2022). The following information applies upon the resumption of flights.
  • The accessibility of the aircraft varies according to the individual aircraft, provider or airport. Please contact the airline prior to booking for more information.
  • Access to the aircraft may be by airstair and steps, or mobile ramp (Aviramp), depending upon individual needs, aircraft type, or wind and weather conditions.
  • Wheelchair users and those with mobility problems may transfer to a stair climber or aisle chair (type may vary) as required for assisted access to the aircraft.
  • The route to the aircraft across the apron is level with concrete and tarmac paving.