You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For passengers requiring additional assistance services please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact the check-in desk.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• If you require assistance, please make arrangements prior to arrival through your airline.
  Loganair can be contacted on 0344 800 2855 or at [email protected].
• Airline staff will guide you through the procedures required as regards to mobility equipment and requirements with regards to motorised equipment.
  Please contact the airline prior to booking as the carriage of motorised mobility equipment is limited depending on the type of aircraft.
  The carriage of mobility equipment over 23 kilograms may also be subject to the approval of the airports concerned.
• Drop Off / Pick Up Zones and Blue Badge Parking Bays:-
  There is a drop off / pick up zone outside the terminal main entrance / exit.
  There are 3 disabled parking spaces within the long stay car park.

You are on Disembarking the Aircraft. Skip to the next section.

Disembarking the Aircraft

• The accessibility of the aircraft varies according to the individual aircraft, provider or airport. Please contact the airline prior to booking for more information.
• Disembarking from the aircraft may be by airstair, steps, or via mobile ramp (Aviramp) or Ambulift depending upon individual needs, aircraft type, or wind and weather conditions.
• Wheelchair users and those with mobility problems may transfer to a stair climber or aisle chair (type may vary) as required for assisted access from the aircraft.
• The route from the aircraft across the apron is level with concrete paving.

You are on Ambulift(s). Skip to the next section.

Ambulift(s)

• The clear door width of the lift entrance is 71cm.
• The dimensions of the lift are 112cm x 248cm (3ft 8in x 8ft 2in).
• There are separate entry and exit doors in the lift.
• There is not seating available in the Ambulift.

You are on Outside Access (Arrivals Gate). Skip to the next section.

Outside Access (Arrivals Gate)

• This information is for the entrance located to the right of the terminal building.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 130cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a second set of doors.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 132cm.
• There is a member of staff available for assistance at this entrance.
• The ramp/slope is located in front of the entrance.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on the right going up.

You are on Baggage Claim. Skip to the next section.

Baggage Claim

• The baggage claim is on the right as you enter from the arrivals gate.
• There are 1 baggage carousels.
• The baggage carousels are clearly signed.
• The type of flooring in this area is carpet and vinyl.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.
• There is seating available in the baggage claim area.
• The seats do not have armrests.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Arrivals (Main Concourse). Skip to the next section.

Arrivals (Main Concourse)

• There is step-free access throughout the arrivals hall.

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• Circulation View
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • There are seats without armrests at regular intervals.
  • There is not designated seating available for people with reduced mobility.
  • The lighting levels are moderate to good.
• Information View
  • Departures and arrivals information boards are available.
  • There are audible announcements in this area.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the arrivals area.
• Comments View
  • There is a television in the waiting area.
  • There is limited circulation space in the waiting area.

You are on Passenger Services. Skip to the next section.

Passenger Services

• The counter is located to the left as you enter from the arrivals gate, within the check-in area.
• The counter is approximately 30m (32yd 2ft) from the arrivals gate.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are moderate to good.
• The height of the counter is very high (111cm+).
• There is not sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 90cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a clear knee recess beneath the low/lowered section of the counter.
• The counter is staffed.
• There is a bell to attract attention.
• Clipboards can be provided to anyone who is unable to use the counter.
• There is not a hearing assistance system at the counter.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
• The type of flooring in this area is carpet and vinyl.
• There is Blue Badge parking in the car park.
  Assistance can be obtained from the passenger services / check-in area through to the aircraft.
  There are 4 wheelchairs in the terminal available for use at any time.
  There are female and male accessible toilets in the concourse and accessible toilets in the departures lounge.
  There is a stair climber to assist passengers on and off the aircraft as required.
  There is a mobile ramp (Aviramp) for access to larger planes.
• There is a waiting area close to the counter.
• Access to the waiting area is obstructed.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Car Rental Desk(s). Skip to the next section.

Car Rental Desk(s)

• The car rental desk(s) is/are located to the left as you enter from the arrivals gate.
• The car rental desk(s) is/are clearly signed.
• There is step-free access to the car rental desk(s).
• The height of the car rental desk(s) is/are high (95cm - 110cm).
• There is not a lowered section at the car rental desk(s).
• There is not a hearing assistance system at the car rental desk(s).
• There is a member of staff available to assist with bags at the car rental desk(s).

You are on Accessible Toilet(s) (Main Concourse - Right Hand Transfer - Female). Skip to the next section.

Accessible Toilet(s) (Main Concourse - Right Hand Transfer - Female)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left as you enter via the arrivals gate.
  • This accessible toilet is approximately 10m (10yd 2ft) from the arrivals gate.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • This is a female facility, located next to the standard female toilets.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 157cm x 127cm (5ft 2in x 4ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • The transfer space is obstructed by an open waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 113cm (3ft 8in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).

You are on Accessible Toilet(s) (Main Concourse - Right Hand Transfer - Male). Skip to the next section.

Accessible Toilet(s) (Main Concourse - Right Hand Transfer - Male)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left as you enter via the arrivals gate.
  • This accessible toilet is approximately 15m (16yd 1ft) from the arrivals gate.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • This is a male facility, located next to the standard male toilets.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 158cm x 147cm (5ft 2in x 4ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 107cm (3ft 6in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 113cm (3ft 8in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located to the left as you enter via the arrivals gate.
• The female toilet(s) is/are approximately 10m (10yd 2ft) from the arrivals gate.
• There is step-free access into the female toilet(s).
• There is pictorial and written text signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin.
• The wash basin(s) tap type is lever.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are moderate to good.

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• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the left as you enter via the arrivals gate.
  • The male toilet(s) is/are approximately 15m (16yd 1ft) from the arrivals gate.
  • There is step-free access into the male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • There is not a lowered urinal.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are moderate to good.

You are on Eating and Drinking (Island Kitchen). Skip to the next section.

Eating and Drinking (Island Kitchen)

• The following information is for the café/bar.
• The café/bar is located to the left as you enter via the arrivals gate.
• There is step-free access to the café/bar.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is high (95cm - 110cm) .
• There is not a lowered section of the counter.
• The height of the tray counter/rail is 74cm.
• There is not a hearing assistance system .
• There is step-free access within the café/bar.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• The type of flooring in this area is vinyl.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The nearest table is approximately 5m from the entrance/opening.
• The nearest table is approximately 1m from the till/counter.
• The standard height for tables is 72cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• There are hand held menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.
• The lighting levels are moderate to good.

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• Comments View
  • Vending machines are available when the café is closed.

You are on Exit (Main Exit). Skip to the next section.

Exit (Main Exit)

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• Exit View
  • This information is for the exit located directly ahead as you enter from the arrivals gate.
  • The exit area/door is clearly signed internally.
  • The exit is step-free.
  • There is a canopy or recess which provides weather protection at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 81cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 80cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.
  • There are fixed barriers at this exit.
  • The minimum width between the fixed barriers is 134cm.
  • There is not a member of staff available for assistance at this exit.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Pick up and Drop Off Points. Skip to the next section.

Pick up and Drop Off Points

• There is a/are clearly marked pick up point(s) available.
• The pick up point(s) is/are located in front of the terminal, to the left as you exit.
• The route from the arrivals lounge to the pick up point(s) is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are level changes with no dropped kerbs.
• There is no tactile paving on dropped kerbs between the arrivals lounge and the pick up point(s).

You are on Airport Parking (Short Stay). Skip to the next section.

Airport Parking (Short Stay)

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• Parking View
  • The car park is located to the left of the terminal building, on the left of Airport Road as you approach.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system at the entrance.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
  • There are not help points available within the car park.
• Paying and Booking View
  • There are no parking charges for the car park.
• Exiting the Car Park View
  • The car park does not have a barrier control system at the exit.
  • There is no Blue Badge parking in this car park.
    There is no overnight parking permitted in this car park.

You are on Airport Parking (Long Stay). Skip to the next section.

Airport Parking (Long Stay)

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• Parking View
  • The car park is located to the right of the terminal building, on the left of Airport Road as you pass the terminal.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system at the entrance.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 3 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 440cm (7ft 10in x 14ft 5in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • There are not help points available within the car park.
• Paying and Booking View
  • There are no parking charges for the car park.
  • For information about booking airport parking please click here.
• Exiting the Car Park View
  • The car park does not have a barrier control system at the exit.
  • There are dropped kerbs without tactile paving between the Blue Badge bay and the terminal building.