You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For passengers requiring additional assistance services please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the grass in front of the terminal.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact passenger services at the reception.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• If you require assistance, please make arrangements prior to arrival through your airline.
  Loganair can be contacted on 0344 800 2855 or [email protected].
  You can also contact airport administration staff by telephoning the information desk on 01382 662 200.
• Airline staff will guide you through the procedures required with regards to mobility equipment and requirements with regards to motorised equipment.
  The carriage of mobility equipment over 23 kilograms may be subject to the approval of the airport.
• Drop Off / Pick Up Zones and Blue Badge Parking Bays:-
  There is space available within the taxi drop off / pick up zone outside the terminal.
  There are 4 Blue Badge bays at the front of the terminal building within the pay & display car park.

You are on Disembarking the Aircraft. Skip to the next section.

Disembarking the Aircraft

• Disembarking from the aircraft is by a mobile staircase which has 9 deep steps and handrails on both sides.
• Wheelchair users and those with mobility problems may transfer to a stair climber or aisle chair (type may vary) as required for assisted egress from the aircraft.
• The surface from the aircraft to the arrivals gate is tarmac and level. Please follow staff instructions.

You are on Outside Access (International Arrivals Gate 2). Skip to the next section.

Outside Access (International Arrivals Gate 2)

• This information is for the entrance located to the far right of the terminal building.
• The entrance area/door is clearly signed.
• There is ramped/sloped or stepped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 77cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a member of staff available for assistance at this entrance.
• The ramp/slope is located to the right as you face the entrance.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The ramp/slope does bypass the step(s).
• The step(s) is/are located in front of the entrance.
• There is/are 1 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 13cm.
• There is not a/are not handrail(s) at the step(s).

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• Comments View
  • At the time of survey (January 2022) this area was not in use as there were no scheduled international flights to the airport.
• Comments View
  • At the time of survey (January 2022) this area was not in use as there were no scheduled international flights to the airport.

You are on Border Control (International Arrivals). Skip to the next section.

Border Control (International Arrivals)

• The desks are immediately to the left as you enter from the international arrivals gate 2 entrance.
• There is not clear signage to the border control desk(s).
• There is step free access to border control desk(s) International Arrivals Gate 2.
• The height of the border control desk(s) is/are very high (111cm+).
• The border control desk(s) does/do not have a lowered section.
• There is not a hearing assistance system at the border control desk(s).
• There is not a designated lane available for passengers with reduced mobility.
• There is not a designated border control desk for passengers with reduced mobility.
• There is not seating available at border control.
• The type of flooring in this area is vinyl.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are moderate to good.
• There is a member of staff available to provide assistance at border control.
• The desks are 118cm high.
  At the time of survey (January 2022) this area was not in use as there were no scheduled international flights to the airport.

You are on Baggage Claim (International Arrivals). Skip to the next section.

Baggage Claim (International Arrivals)

• There is level access from border control directly into the baggage claim area.
• There are 2 baggage carousels.
• The baggage carousels are not clearly signed.
• The type of flooring in this area is vinyl.
• The lighting levels are moderate to good.
• There is not seating available in the baggage claim area.
• There is a member of staff available to assist with retrieving baggage from the carousels.
• At the time of survey (January 2022) this area was closed off and not in use as there were no scheduled international flights to the airport.

You are on Arrivals (International). Skip to the next section.

Arrivals (International)

• There is step-free access throughout the arrivals hall.

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• Circulation View
  • The type of flooring in this area is vinyl.
  • There is good colour contrast between the walls and floor in all areas.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are moderate to good.
• Information View
  • There are no departures or arrivals information boards available.
  • There are audible announcements in this area.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the arrivals area.
• Comments View
  • This corridor leads to the domestic arrivals area and then the passenger arrivals exit.
  • At the time of survey (January 2022) this area was closed off and not in use as there were no scheduled international flights to the airport.

You are on Accessible Toilet(s) (International Arrivals Only - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (International Arrivals Only - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.
• The accessible toilet was out of use at the time of the survey.

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• Location and Access View
  • This accessible toilet is located to the right as you enter the international arrivals baggage reclaim area.
  • This accessible toilet is approximately 20m (21yd 2ft) from the international arrivals entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens inwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 279cm (4ft 11in x 9ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 76cm (2ft 6in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are waste paper pedal bin and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 83cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 88cm (2ft 11in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • This accessible toilet facility is also used as a standard male toilet.
  • At the time of survey (January 2022) this area was closed off and not in use as there were no scheduled international flights to the airport.

You are on Standard Toilet(s) (International Arrivals Only). Skip to the next section.

Standard Toilet(s) (International Arrivals Only)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located to the right as you enter, past the border control desks, by baggage reclaim.
• The female toilet(s) is/are approximately 20m (21yd 2ft) from the international arrivals entrance.
• There is step-free access into the female toilet(s).
• There is pictorial signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin.
• The wash basin(s) tap type is twist/turn.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are moderate to good.

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• Comments View
  • The accessible toilet facility adjacent is used as the standard male toilet.
  • At the time of survey (January 2022) this area was closed off and not in use as there were no scheduled international flights to the airport.

You are on Exit (International Arrivals to Domestic Arrivals). Skip to the next section.

Exit (International Arrivals to Domestic Arrivals)

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• Exit View
  • This information is for the exit located to the rear of the international arrivals area.
  • The exit area/door is clearly signed internally.
  • The exit is step-free.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.
• Comments View
  • This is a non-return exit.
  • At the time of survey (January 2022) this area was closed off and not in use as there were no scheduled international flights to the airport.

You are on Outside Access (Domestic Arrivals Gate 1). Skip to the next section.

Outside Access (Domestic Arrivals Gate 1)

• This information is for the entrance located to the right of the building.
• The entrance area/door is clearly signed.
• There is ramped/sloped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are permanently held open.
• The width of the door opening is 165cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There is a member of staff available for assistance at this entrance.
• The ramp/slope is located in the doorway.
• The gradient of the ramp/slope is slight.
• The ramp/slope is portable.
• Please contact a member of staff at the entrance for use of the portable ramp.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 99cm (3ft 3in).

You are on Arrivals (Domestic). Skip to the next section.

Arrivals (Domestic)

• There is step-free access throughout the arrivals hall.

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• Circulation View
  • The type of flooring in this area is vinyl.
  • There is good colour contrast between the walls and floor in all areas.
  • There are no seats/chairs at regular intervals.
  • The lighting levels are moderate to good.
• Information View
  • There are no departures or arrivals information boards available.
  • There are audible announcements in this area.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the arrivals area.

You are on Baggage Claim (Domestic Arrivals). Skip to the next section.

Baggage Claim (Domestic Arrivals)

• There is level access to the baggage claim area.
• There are 1 baggage carousels.
• The baggage carousels are not clearly signed.
• The type of flooring in this area is vinyl.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are moderate to good.
• There is not seating available in the baggage claim area.
• There is a member of staff available to assist with retrieving baggage from the carousels.

You are on Accessible Toilet(s) (Domestic Baggage Claim). Skip to the next section.

Accessible Toilet(s) (Domestic Baggage Claim)

• There is not an/are not accessible toilet(s) for public use.
• The nearest accessible toilet(s) is/are located in the main terminal, to the left as you exit the baggage claim area.

You are on Standard Toilet(s) (Domestic Baggage Claim). Skip to the next section.

Standard Toilet(s) (Domestic Baggage Claim)

• Standard toilet facilities are not available.
• The nearest standard toilet(s) is/are located in the main terminal, to the left as you exit the baggage claim area.

You are on Exit (Passenger Arrivals). Skip to the next section.

Exit (Passenger Arrivals)

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• Exit View
  • This information is for the exit located to the rear of the domestic baggage claim area.
  • The exit area/door is clearly signed internally.
  • The exit is step-free.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 153cm.
  • There is not a member of staff available for assistance at this exit.
• Comments View
  • This exit gives access to the main terminal lounge area.

You are on Related Access Guides (Main Terminal - Arrivals). Skip to the next section.

Related Access Guides (Main Terminal - Arrivals)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• After baggage claim please follow the corridor to enter the arrivals hall.
  There is no return at this point.
  There is a café available for refreshments in the arrivals hall.
  Accessible and standard toilets are available in the arrivals hall.
• Dundee Airport - Main Terminal - Arrivals link (new tab) - click here