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Dundee Airport - Main Terminal - Arrivals

Riverside Drive, Dundee, DH2 1UH

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Getting Help and Assistance

  • For passengers requiring additional assistance services please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grass in front of the terminal.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact passenger services at the reception.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • If you require assistance, please make arrangements prior to arrival through your airline.
    Loganair can be contacted on 0344 800 2855 or [email protected].
    You can also contact airport administration staff by telephoning the information desk on 01382 662 200.
  • Airline staff will guide you through the procedures required with regards to mobility equipment and requirements with regards to motorised equipment.
    The carriage of mobility equipment over 23 kilograms may be subject to the approval of the airport.
  • Drop Off / Pick Up Zones and Blue Badge Parking Bays:-
    There is space available within the taxi drop off / pick up zone outside the terminal.
    There are 4 Blue Badge bays at the front of the terminal building within the pay & display car park.

Exit (Passenger Arrivals)

  • Exit View
    • This information is for the exit located to the rear of the domestic baggage claim area.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 153cm.
    • There is not a member of staff available for assistance at this exit.
  • Comments View
    • This exit gives access to the main terminal lounge area.

Arrivals (Main Terminal)

  • There is step-free access throughout the arrivals hall.
  • Circulation View
    • The type of flooring in this area is carpet and vinyl.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • There is not designated seating available for people with reduced mobility.
    • The lighting levels are moderate to good.
  • Information View
    • Departures and arrivals information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the arrivals area.
  • Comments View
    • There is a television in the waiting area.

Passenger Services (Reception and Information)

  • The counter is located to the far left as you enter the main terminal from the passenger arrivals exit.
  • The counter is approximately 25m (27yd 1ft) from the passenger arrivals exit.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is very high (111cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is vinyl.
  • Assistance can be obtained from the aircraft to the terminal exits through the airline.
    There are 2 wheelchairs available to the public at any time.
    There is a stair climber to assist passengers off the aircraft.
    There is an accessible toilet in the international arrivals baggage area and in the main terminal.
    There is Blue Badge parking in the short term car park 1.
  • There is not a waiting area close to the counter.

Eating and Drinking (Airport Café)

  • The following information is for the café.
  • The café is located directly opposite the passenger arrivals exit.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (87cm - 94cm) .
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system .
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is vinyl.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 2m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 69cm.
  • The distance between the floor and the highest table is 72cm.
  • The standard height for tables is 69cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Accessible Toilet(s) (Main Terminal - Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the left as you exit via the passenger arrivals exit, opposite the café.
    • This accessible toilet is approximately 5m (5yd 1ft) from the passenger arrivals exit.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 171cm x 200cm (5ft 7in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 99cm (3ft 3in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 132cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 106cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 80cm (2ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 86cm (2ft 10in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Standard Toilet(s) (Main Terminal)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located to the left as you exit via the passenger arrivals exit, opposite the café.
  • The female toilet(s) is/are approximately 3m (3yd 10in) from the passenger arrivals exit.
  • There is step-free access into the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is twist/turn.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left as you exit via the passenger arrivals exit, opposite the café .
    • The male toilet(s) is/are approximately 8m (8yd 2ft) from the passenger arrivals exit.
    • There is step-free access into the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is twist/turn.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.

Exit (Front Exit)

  • Exit View
    • This information is for the exit located to the far left as you exit via the passenger arrivals exit.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 159cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is not a member of staff available for assistance at this exit.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Exit (Side Exit)

  • Exit View
    • This information is for the exit located to the right as you exit via the passenger arrivals exit.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 158cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is not a member of staff available for assistance at this exit.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Pick up and Drop Off Points

  • There is not a/are no clearly marked pick up or drop off point(s) available.
  • Drop off or pick up may be made for passengers with a disability at the taxi rank in front of the terminal or using the Blue Badge bays in the short stay car park. Parking is free for Blue Badge holders.
    Alternatively, there is 30 minute free parking in the long stay car park.

Airport Parking (Short Stay - Car Park 1)

  • Parking View
    • The car park is located in front of the main terminal building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system at the entrance.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 4 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • There are not help points available within the car park.
  • Paying and Booking View
    • There are parking charges for the car park.
    • Parking is not free for pick up and drop off.
    • Payment signs are provided.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs are clearly presented.
    • Payment machines are located at the side of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • For information about booking airport parking please click here.
  • Exiting the Car Park View
    • The car park does not have a barrier control system at the exit.
    • There is a maximum stay in the short stay car park of 2 hours.
      At the time of survey (January 2022) there were no parking charges.
      There is free 30 minute parking in the long stay car park 2.

Airport Parking (Long Stay - Car Park 2)

  • Parking View
    • The car park is located to the left of the main terminal building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system at the entrance.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
    • There are not help points available within the car park.
  • Paying and Booking View
    • There are parking charges for the car park.
    • Parking is free for pick up and drop off.
    • 30 minutes.
    • Payment signs are provided.
    • Payment signs are located at the entrance to the car park and at the payment machines in the building.
    • Payment signs are clearly presented.
    • Payment machines are located at the side entrance to the main terminal building and in the arrivals corridor.
    • There is not a payment machine at a convenient height for wheelchair users.
    • For information about booking airport parking please click here.
  • Exiting the Car Park View
    • The car park does have a barrier control system at the exit.
    • There is not a touchscreen at the exit barrier.
    • There is additional long term parking in car park 3, located at the far end of car park 2. Access to car park 3 is through car park 2.
      At the time of survey (January 2022) the entry barrier was broken, however parking charges were still in operation.