Skip to main content

Dundee Airport - Main Terminal - Check-In

Riverside Drive, Dundee, DD2 1UH

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

  • By Road View
    • The airport is located west of the city centre on the A85 Riverside Drive.
      From the west, at the A90 Kingsway / A85 Riverside Avenue roundabout take the A85 Riverside Avenue toward the city centre. After 2.7km (1.7 miles) at the roundabout the A85 becomes Riverside Drive.
      After 500 metres (0.3 miles) the airport is on the right. From the east, from the south side of the city centre, by Dundee train station, take the A85 Riverside Drive west. Travel 3.2km (2.0 miles) west through two roundabouts. The airport is then on the left.
    • There is a short stay car park (Car Park 1) in front of the terminal off Mayo Avenue with Blue Badge parking.
      There is a long stay car park (Car Park 2) to the left of the terminal off Mercury Way, with additional parking (Car Park 3) at the far end.
      There is a taxi rank drop off in front of the terminal building.
  • By Bus View
    • There is not a bus stop within 150 metres of the venue.
    • There are no buses that serve the terminal or Riverside Drive. The nearest bus stops are the Glamis Road stops on Perth Road, approximately 1.2km (0.8 miles) to the north west of the airport.
      The stops are served by bus routes 5A, 16, 16B and 39 operated by Stagecoach buses.
      Please note the bus stop in front of the terminal is not in use.
    • For more information on local bus services in Dundee please click here (opens new tab).
  • By Train View
  • Useful Links View

Getting Help and Assistance

  • For passengers requiring additional assistance services please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grass in front of the terminal.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact passenger services at the reception.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • If you require assistance, please make arrangements prior to arrival through your airline.
    Loganair can be contacted on 0344 800 2855 or [email protected].
    You can also contact airport administration staff by telephoning the information desk on 01382 662 200.
  • Airline staff will guide you through the procedures required with regards to mobility equipment and requirements with regards to motorised equipment.
    The carriage of mobility equipment over 23 kilograms may be subject to the approval of the airport.
  • Drop Off / Pick Up Zones and Blue Badge Parking Bays:-
    There is space available within the taxi drop off / pick up zone outside the terminal.
    There are 4 Blue Badge bays at the front of the terminal building within the pay & display car park.

Airport Parking (Short Stay - Car Park 1)

  • Parking View
    • The car park is located in front of the main terminal building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system at the entrance.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 4 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm (7ft 10in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • There are not help points available within the car park.
  • Paying and Booking View
    • There are parking charges for the car park.
    • Parking is not free for pick up and drop off.
    • Payment signs are provided.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs are clearly presented.
    • Payment machines are located at the side of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • For information about booking airport parking please click here.
  • Exiting the Car Park View
    • The car park does not have a barrier control system at the exit.
    • There is a maximum stay in the short stay car park of 2 hours.
      At the time of survey (January 2022) there were no parking charges.
      There is free 30 minute parking in the long stay car park 2.

Airport Parking (Long Stay - Car Park 2)

  • Parking View
    • The car park is located to the left of the main terminal building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system at the entrance.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
    • There are not help points available within the car park.
  • Paying and Booking View
    • There are parking charges for the car park.
    • Parking is free for pick up and drop off.
    • 30 minutes.
    • Payment signs are provided.
    • Payment signs are located at the entrance to the car park and at the payment machines in the building.
    • Payment signs are clearly presented.
    • Payment machines are located at the side entrance to the main terminal building and in the arrivals corridor.
    • There is not a payment machine at a convenient height for wheelchair users.
    • For information about booking airport parking please click here.
  • Exiting the Car Park View
    • The car park does have a barrier control system at the exit.
    • There is not a touchscreen at the exit barrier.
    • There is additional long term parking in car park 3, located at the far end of car park 2. Access to car park 3 is through car park 2.
      At the time of survey (January 2022) the entry barrier was broken, however parking charges were still in operation.

Pick up and Drop Off Points

  • There is not a/are no clearly marked pick up or drop off point(s) available.
  • Drop off or pick up may be made for passengers with a disability at the taxi rank in front of the terminal or using the Blue Badge bays in the short stay car park. Parking is free for Blue Badge holders.
    Alternatively, there is 30 minute free parking in the long stay car park.

Approach

  • Approach View
    • The surface of the approach is block paving.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 107cm.
    • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.

Outside Access (Front Entrance)

  • This information is for the entrance located to the front right of the main terminal building.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 159cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.
  • There is a slope with a very easy incline.

Outside Access (Side Entrance)

  • This information is for the entrance located at the east side of the main terminal building.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 158cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.
  • There is a slope with a very easy incline.

Check-In

  • There is step-free access throughout the check-in hall.
  • Circulation View
    • The type of flooring in this area is carpet and vinyl.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • There is not designated seating available for people with reduced mobility.
    • The lighting levels are moderate to good.
  • Information View
    • Departures and arrivals information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in check in hall.
  • Comments View
    • There is a television in the waiting area.

Passenger Services (Reception and Information)

  • The counter is located to the far right you enter from the front entrance.
  • The counter is approximately 8m (8yd 2ft) from the front entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is very high (111cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is vinyl.
  • There is Blue Badge parking in the short term car park 1.
    Assistance can be obtained from the passenger services reception through to the aircraft, and from the aircraft to the terminal exits.
    There are 2 wheelchairs available to the public at any time.
    There is a stair climber to assist passengers on and off the aircraft.
    There is an accessible toilet in the public concourse and 2 accessible toilets in the departures lounge.
  • There is not a waiting area close to the counter.

Check-In Desks

  • The check-in desk(s) is/are located straight ahead as you enter from the front entrance.
  • The check-in desk(s) is/are clearly signed.
  • There is step-free access to the check-in desk(s).
  • There is step free access to check-in desk(s) A and B.
  • The height of the check-in desk(s) is/are very high (111cm+).
  • There is not a lowered section at the check-in desk(s).
  • There is not a hearing assistance system at the check-in desk(s).
  • There is a member of staff available to assist with bags at the check-in desk(s).

Eating and Drinking (Airport Café)

  • The following information is for the café.
  • The café is located to the far left as you enter from the front entrance.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (87cm - 94cm) .
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system .
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is vinyl.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 2m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 69cm.
  • The distance between the floor and the highest table is 72cm.
  • The standard height for tables is 69cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are not clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Accessible Toilet(s) (Main Terminal - Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the far left as you enter from the front entrance.
    • This accessible toilet is approximately 20m (21yd 2ft) from the front entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is written text and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 171cm x 200cm (5ft 7in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 99cm (3ft 3in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are waste paper pedal bin and female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 132cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 106cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 80cm (2ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 86cm (2ft 10in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Standard Toilet(s) (Main Terminal)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located at the rear left of the check-in hall, opposite the café .
  • The female toilet(s) is/are approximately 22m (24yd 2in) from the front entrance.
  • There is step-free access into the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is twist/turn.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located at the rear left of the check-in hall, opposite the café .
    • The male toilet(s) is/are approximately 18m (19yd 2ft) from the front entrance.
    • There is step-free access into the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is twist/turn.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.

Related Access Guides (Security and Departures)

  • To view other AccessAble Access Guides that are related to this one please use the links below.
  • After check-in please proceed through security to the departure lounge.
    Please note that only vended refreshments are available in the departure lounge.
    Accessible and standard toilets are available in the departure lounge.
  • Security and Departures link (new tab) - click here