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Dundee Airport - Security and Departures

Riverside Drive, Dundee, DD2 1UH

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Access Guide

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Getting Help and Assistance

  • For passengers requiring additional assistance services please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grass in front of the terminal.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact passenger services at the reception.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • If you require assistance, please make arrangements prior to arrival through your airline.
    Loganair can be contacted on 0344 800 2855 or [email protected].
    You can also contact airport administration staff by telephoning the information desk on 01382 662 200.
  • Airline staff will guide you through the procedures required with regards to mobility equipment and requirements with regards to motorised equipment.
    The carriage of mobility equipment over 23 kilograms may be subject to the approval of the airport.
  • Drop Off / Pick Up Zones and Blue Badge Parking Bays:-
    There is space available within the taxi drop off / pick up zone outside the terminal.
    There are 4 Blue Badge bays at the front of the terminal building within the pay & display car park.

Entrance (Security)

  • Entrance View
    • This information is for the entrance located at the rear of the check-in lounge.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There are no doors at this entrance.
    • The width of the door opening is 97cm.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 92cm.
    • There is a member of staff available for assistance at this entrance.

Security

  • There is level access through security from the Check-In to the Departure lounge.
  • There is not a separate wheelchair accessible lane.
  • Wheelchair users will not be asked to go through the security barrier. For persons with reduced mobility, searches may be carried out by hand or by using hand-held detectors (staff will be wearing appropriate personal protective equipment). If required, a private search area away from the main area can be provided.
  • The width of the security barriers is 72cm.
  • The type of flooring in this area is carpet.
  • The lighting levels are moderate to good.

Departure Lounge

  • Access View
    • There is step-free access throughout the departure lounge.
  • Circulation View
    • The type of flooring in this area is carpet and vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a mixture of seating with and without armrests at regular intervals.
    • There is not designated seating available for people with reduced mobility.
    • The lighting levels are moderate to good.
  • Information View
    • There are no departures or arrivals information boards available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the departure lounge.
  • Comments View
    • There are no café facilities in the departure lounge, only drink and snack vending machines.
    • There is a television in the departure Lounge waiting area.
    • The designated seating was not available at the time of survey (January 2022).

Accessible Toilet(s) (Departure Lounge - Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on the left as you enter the departure lounge.
    • This accessible toilet is approximately 13m (14yd 8in) from the security entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 79cm (2ft 7in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 95cm (3ft 1in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 93cm (3ft 1in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Accessible Toilet(s) (Extra Seats Area - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the departure lounge extra seats area.
    • This accessible toilet is approximately 30m (32yd 2ft) from the security entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 149cm x 199cm (4ft 11in x 6ft 6in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid) and female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 96cm (3ft 2in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).
  • Comments View
    • This facility is also used as the standard female toilet.

Standard Toilet(s) (Departure Lounge)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located on the left as you exit security.
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the security entrance.
  • There is step-free access into the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is twist/turn.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the left as you exit the security area.
    • The male toilet(s) is/are approximately 15m (16yd 1ft) from the security entrance.
    • There is step-free access into the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is twist/turn.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Comments View
    • There is an additional male toilet facility in the departure lounge extra seating area.
    • There is a shared accessible / female toilet in the departure lounge extra seating area.

Departure Gates (1)

  • Departure Gates Waiting Area View
    • The departure gate(s) in this area is/are gate(s) 1.
    • There is not seating available at the departure gate(s).
    • The type of flooring in the departure gate(s) is carpet.
    • There is not a hearing assistance system in the departure gate waiting area(s).
    • The lighting levels are moderate to good.
  • Departure Gate Details View
    • There is not clear signage to the departure gate(s).
    • A documentation check desk is available at gate(s) 1.
    • The height of the documentation check desk(s) is very high (111cm+).
    • There is a double, permanently held open doors with an opening width of 75cm+ for access to the airbridge/tarmac.
    • There is ramped/sloped access to departure gate(s) 1.
  • Boarding View
    • There is ramped/sloped access to the aircraft via the tarmac from departure gate(s) 1.
    • There is not an Ambulift available.
    • The designated seating at the Departure Gate was not available at the time of survey (January 2022).

Ramp(s) or Slope(s) (Gate 1)

  • There is a ramp/slope located in the departure gate exit doorway.
  • The ramp/slope is used to access the apron and aircraft, overcoming an upstand at the door threshold.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is portable.
  • The width of the ramp/slope is 100cm (3ft 3in).

Boarding the Aircraft

  • The surface from the departure gates to the aircraft / to the arrivals gate from the aircraft is tarmac and level. Please follow staff instructions.
  • Boarding the aircraft is by a mobile staircase, which has 9 deep steps and handrails on both sides.
  • Wheelchair users and those with mobility problems may transfer to a stair climber or aisle chair (type may vary) as required for assisted access to the aircraft.

Related Access Guides (Main Terminal - Check-In)