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Wick John O'Groats Airport - Arrivals

Wick, Caithness, KW1 4QP

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Access Guide

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Getting Help and Assistance

  • For passengers requiring additional assistance services please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the information desk.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • As of 11/04/22 Eastern Airways operate a schedule between Wick and Aberdeen 6 days a week.
  • If you require assistance, please make arrangements prior to arrival through your airline.
    Loganair can be contacted on 0344 800 2855 or at [email protected].
    You can also contact airport administration staff by telephoning the information desk on 01955 602 215.
  • Airline staff will guide you through the procedures required with regards to mobility equipment and requirements with regards to motorised equipment.
    Please contact the airline prior to booking as the carriage of motorised mobility equipment is limited depending on the type of aircraft.
    The carriage of mobility equipment over 23 kilograms may also be subject to the approval of the airports concerned.
  • Drop Off / Pick Up Zones and Disabled Parking Bays :-
    There is a drop off / pick up zone outside the terminal with 2 Blue Badge spaces.
    There are 2 Blue Badge spaces within the car park.

Disembarking the Aircraft

  • Eastern Airways operate a schedule between Wick and Aberdeen 6 days a week
  • The accessibility of the aircraft varies according to the individual aircraft, provider or airport. Please contact the airline prior to booking for more information.
  • Disembarking from the aircraft may be by airstair and steps, or mobile ramp (Aviramp), depending upon individual needs, aircraft type, or wind and weather conditions.
  • Wheelchair users and those with mobility problems may transfer to a stair climber or aisle chair (type may vary) as required for egress from the aircraft.
  • The route from the aircraft across the apron is level with concrete and tarmac paving.
  • Please note, the planes used by Eastern Airways on the Wick route are not compatible with either the Aviramp or the Stairclimber.

Outside Access (Arrivals Gate)

  • This information is for the entrance located at the rear centre of the terminal building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 94cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 95cm.
  • There is a member of staff available for assistance at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

Baggage Claim

  • The baggage claim area is to the right after you enter from the arrivals gate.
  • There are 1 baggage carousels.
  • The baggage carousels are not clearly signed.
  • The type of flooring in this area is carpet and tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
  • There is seating available in the baggage claim area.
  • The seats do not have armrests.
  • There is a member of staff available to assist with retrieving baggage from the carousels.

Arrivals

  • There is step-free access throughout the arrivals hall.
  • Circulation View
    • The type of flooring in this area is carpet and tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats without armrests at regular intervals.
    • There is not designated seating available for people with reduced mobility.
    • The lighting levels are moderate to good.
  • Information View
    • Departures and arrivals information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the arrivals area.

Passenger Services (Information Desk)

  • The counter is located to the left as you enter from the arrivals gate.
  • The counter is approximately 20m (21yd 2ft) from the arrivals gate.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is high (95cm - 110cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is tiles.
  • There is Blue Badge parking in the drop off / Pick up area and the car park.
    Assistance can be obtained from the aircraft through to the car park.
    There are wheelchairs in the terminal available for use at any time.
    There is an accessible toilet in the main terminal concourse.
    There is a stair climber / aisle chair to assist passengers off the aircraft as required.
    There is a mobile ramp (Aviramp) for egress from larger aircraft.
  • There is a waiting area close to the counter.
  • Access to the waiting area is unobstructed.
  • The seats do not have armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.

Eating and Drinking (Main Concourse - (Closed February 2022))

  • The following information is for the café.
  • The café is located straight ahead as you enter from the arrivals gate.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks cannot be brought to the table.
  • The height of the service counter is high (95cm - 110cm) .
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system .
  • There is step-free access within the café.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is tiles.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 10m from the entrance/opening.
  • The nearest table is approximately 5m from the till/counter.
  • The standard height for tables is 71cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are not available.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are moderate to good.
  • Comments View
    • At the time of survey the café was closed pending the resumption of scheduled airlines (February 2022).
    • When closed, drinks and snacks are available from vending machines.
    • The lowest food collection tray is 49cm high.
    • The highest payment card reader is 160cm high.

Accessible Toilet(s) (Main Concourse - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located to the right as you enter the main concourse from the arrivals gate.
    • This accessible toilet is approximately 20m (21yd 2ft) from the arrivals gate.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 167cm x 167cm (5ft 6in x 5ft 6in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • The height of the light switch/pull cord is 84cm from floor level.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 111cm (3ft 8in).
    • The transfer space is obstructed by a sanitary bin and non-infectious waste bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 122cm from the floor.
  • Position of Fixtures View
    • There is not a/are not wall-mounted grab rail(s) available.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 96cm (3ft 2in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 85cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 72cm (2ft 4in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 102cm (3ft 4in).
  • Comments View
    • There is a diagonal grab rail to the left of the wash basin.

Standard Toilet(s) (Main Concourse)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located to the right as you enter the main concourse from the arrivals gate.
  • The female toilet(s) is/are approximately 20m (21yd 2ft) from the arrivals gate.
  • There is step-free access into the female toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the right as you enter the main concourse from the arrivals gate.
    • The male toilet(s) is/are approximately 30m (32yd 2ft) from the arrivals gate.
    • There is step-free access into the male toilet(s).
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Exit (Main Exit)

  • Exit View
    • This information is for the exit located to the far left as you enter from the arrivals gate.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 99cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 99cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There are fixed barriers at this exit.
    • The minimum width between the fixed barriers is 138cm.
    • There is not a member of staff available for assistance at this exit.
  • Ramp/Slope View
    • There is a ramp with a very easy incline.

Airport Parking

  • Parking View
    • The car park is located in front of the terminal building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system at the entrance.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 3 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 485cm (7ft 10in x 15ft 11in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • There are not help points available within the car park.
  • Paying and Booking View
  • Exiting the Car Park View
    • The car park does not have a barrier control system at the exit.
    • Parking facilities at Wick John O'Groats Airport are free.
      When the main car park is full there are additional spaces at the airport entry from the main road.

Pick up and Drop Off Points

  • There is a/are clearly marked pick up point(s) available.
  • The pick up point(s) is/are located to the right as you exit the terminal, just before the short stay car park.
  • The route from the arrivals lounge to the pick up point(s) is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • There is no tactile paving on dropped kerbs between the arrivals lounge and the pick up point(s).
  • There are two Blue Badge bays with dropped kerbs in the area. There is a lip on the dropped kerbs.