You are on Conference Facilities Summary. Skip to the next section.

Conference Facilities Summary

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• Related Access Guide(s) View
  • For the Conrad London St. James AccessAble access guide please click here (new tab)
• Conference Facilities Information View
  • The conference facilities are located on the lower ground floor of the hotel.
  • Facilities include; standard toilets, a conference room and meeting spaces.
  • There are 8 conference / meeting spaces.
  • A portable hearing assistance system is available on request.
  • Hilton Team Members are trained to use the hearing assistance system(s).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For further details on accessibility please click here (new tab).
• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and walking sticks.
• To obtain mobility aids please contact reception or the concierge desk.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located in front of the hotel entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.

You are on Off Site Parking. Skip to the next section.

Off Site Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Tothill Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 200cm x 590cm.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for a maximum of 4 hours between 08:30 - 18:30 Monday to Friday, with no return within 1 hour only.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Tothill Street.
  • There are time restrictions for this on street parking.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Arneway Street.
  • The name of the car park is Q-Park Victoria.
  • The car park type is underground.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • Clearly marked/signposted parent and child parking bays are not available.
  • For more information on public parking please click here (new tab).
• Comments View
  • Off-site valet parking is available at extra cost to the guest.

You are on Outside Access (Hotel Entrance). Skip to the next section.

Outside Access (Hotel Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel, on Broadway.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Conrad London St. James'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 89cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 111cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is also an automatically revolving door next to this one.
  • The height of the slow down button is 85cm.
  • There is a Hilton Team Member available for assistance at this entrance.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Other Floors (Ground Floor to Conference and Events). Skip to the next section.

Other Floors (Ground Floor to Conference and Events)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located next to The Hedgerow and The Orchard Room.
  • The stairs are approximately 16m from the hotel entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are ground floor and lower ground floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are low to moderate.

You are on Other Floors (Main Staircase). Skip to the next section.

Other Floors (Main Staircase)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located towards the centre of the ground floor, opposite the main lifts.
  • The stairs are approximately 32m from the hotel entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, double doors, which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are LG, G, 1, 2, 3, 4, 5 and 6.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are low to moderate.

You are on Lift (Main Lift). Skip to the next section.

Lift (Main Lift)

• There is a lift for public use.
• The lift is located towards the centre of the ground floor.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 23m from the hotel entrance.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, 1, 2, 3, 4, 5 and 6.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 90cm.
• The dimensions of the lift are 107cm x 177cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lobby (Conference and Events). Skip to the next section.

Lobby (Conference and Events)

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• Circulation View
  • The type of flooring in the lobby is tiles and carpet.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; seats with armrests.
  • The lighting levels are adjustable.
• Signage View
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played for certain functions or events.

You are on Event Room(s) / Space(s) (Whitehall 2). Skip to the next section.

Event Room(s) / Space(s) (Whitehall 2)

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• Access to the Room View
  • The room surveyed was the Whitehall 2.
  • The Whitehall 2 is located on the lower ground floor, to the left when exiting the main lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 156cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.
  • Whitehall 1, 2, 3 and 4 are interconnected and are adaptable for larger groups.
    The layout and furniture of the rooms may vary, depending on the meeting or event taking place.

You are on Event Room(s) / Space(s) (Whitehall 3). Skip to the next section.

Event Room(s) / Space(s) (Whitehall 3)

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• Access to the Room View
  • The room surveyed was the Whitehall 3.
  • The Whitehall 3 is located on the lower ground floor, to the left when exiting the main lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 156cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.
  • Whitehall 1, 2, 3 and 4 are interconnected and are adaptable for larger groups.
    The layout and furniture of the rooms may vary, depending on the meeting or event taking place.

You are on Event Room(s) / Space(s) (Whitehall 4). Skip to the next section.

Event Room(s) / Space(s) (Whitehall 4)

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• Access to the Room View
  • The room surveyed was the Whitehall 4.
  • The Whitehall 4 is located on the lower ground floor, to the left when exiting the main lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 156cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.
  • Whitehall 1, 2, 3 and 4 are interconnected and are adaptable for larger groups.
    The layout and furniture of the rooms may vary, depending on the meeting or event taking place.

You are on Event Room(s) / Space(s) (Chevening). Skip to the next section.

Event Room(s) / Space(s) (Chevening)

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• Access to the Room View
  • The room surveyed was Chevening.
  • Chevening is located on the lower ground floor, to the left when exiting the main lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 156cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.
  • The layout and furniture of the rooms may vary, depending on the meeting or event taking place.

You are on Event Room(s) / Space(s) (Dorneywood). Skip to the next section.

Event Room(s) / Space(s) (Dorneywood)

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• Access to the Room View
  • The room surveyed was Dorneywood.
  • Dorneywood is located on the lower ground floor, to the left when exiting the main lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 156cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.
  • The layout and furniture of the rooms may vary, depending on the meeting or event taking place.

You are on Event Room(s) / Space(s) (Baileys). Skip to the next section.

Event Room(s) / Space(s) (Baileys)

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• Access to the Room View
  • The room surveyed was Baileys.
  • Baileys is located on the lower ground floor, to the left when exiting the main lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 70cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.
  • The layout and furniture of the rooms may vary, depending on the meeting or event taking place.

You are on Event Room(s) / Space(s) (Chequers). Skip to the next section.

Event Room(s) / Space(s) (Chequers)

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• Access to the Room View
  • The room surveyed was Chequers.
  • Chequers is located on the lower ground floor, to the right when exiting the main lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 156cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.
  • The layout and furniture of the rooms may vary, depending on the meeting or event taking place.

You are on Accessible Toilet(s) (Lower Ground Floor). Skip to the next section.

Accessible Toilet(s) (Lower Ground Floor)

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• Location and Access View
  • This accessible toilet is located on the lower ground floor, to the left when exiting the main lift.
  • This accessible toilet is approximately 19m from the main lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 86cm.
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 138cm x 220cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 66cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is low.
  • There is an emergency alarm .
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 12cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 49cm.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is not a hand dryer.

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

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• Toilet Facilities View
  • The female and male toilets are located on the lower ground floor, to the left when exiting the lift.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 21m from the lift.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
• Baby Changing Facilities View
  • Baby change facilities are available in both the female and male toilets.
  • There is a fixed baby change table available .
  • The height of the baby change table is 85cm.