Access Guide
Hotel Summary
- Getting to the Hotel View
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Hotel Information
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- The hotel has its own parking facilities.
- There is a designated drop off point.
- The hotel has 168 rooms in total.
- There is an/are accessible room(s) within the hotel.
- The hotel has 2 accessible room(s) with accessible ensuite facilities.
- There is/are 2 accessible room(s) with a wet room/wheel in shower.
- There is an/are adjoining room(s) available for the accessible room(s).
- There is an/are adjoining room(s) available for the standard room(s).
- The restaurant/bar facilities in this hotel include; The Larder Restaurant and Bar and Lounge Bar.
- Accessible toilet facilities are available.
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Additional Accessibility Aids
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- There is a deaf alert system at the hotel.
- Panic alarms are available on request.
- Vibrating pillows alarms are available on request.
- Bed raisers are not available on request.
- Raised toilet seats are available on request.
- Portable hoists are available on request.
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Conference and Meeting Facilities
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- Conference/meeting facilities are available.
- The conference/meeting facilities are located on the ground and mezzanine floors.
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Spa and Leisure Facilities
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- The hotel has; a fitness suite.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- British Sign Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; large print and Braille.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact reception.
Drop-Off Point / Pick Up Point
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Drop-Off Point
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- There is a designated drop-off point.
- The drop-off point is not signposted/clearly marked.
- The drop-off point is located in front of the hotel entrance.
- The route from the drop-off point is accessible to a wheelchair user with assistance.
- The height restriction for the drop-off point is 315cm.
Hotel Parking
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Parking
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- The hotel does have its own parking facilities.
- The car park is located at the front of the hotel.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 4 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 535cm.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Paying
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- There are parking charges for the car park.
- Parking is not free for visitors of the venue.
- Parking charges can be refunded at the hotel.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the building.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- To see the parking charges please click here (opens new tab).
- Payment machines are located in the lobby area or at the reception desk.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac.
- There is a road to cross between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 14m from the hotel entrance.
- Assistance may be required because there is/are slopes/ramps.
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Comments
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- There is also underground parking as shown in photographs 11-14.
- The height restriction is 203cm.
- There is a steep slope to access the hotel from the underground parking as shown in photograph 15.
- The width of the slope is 77cm with a handrail on the left hand side going up.
- There is upper parking as shown in photographs 5-8.
- There are stairs and a steep slope to access the hotel from the upper parking as shown in photographs 9 and 10.
- The height of the stairs are 18cm with handrails on both sides.
- The steps are clearly marked.
- The width of the steep slope is 74cm with handrails on both sides.
Approach
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Approach
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- The surface of the approach is tiled.
- The approach surface is uneven in places.
- There is step-free access on the approach.
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Ramp/Slope
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- There is a ramp with a very easy incline.
Outside Access (Hotel Entrance)
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Entrance
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- This information is for the entrance located at the front of the hotel.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton London Croydon'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 116cm.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 91cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 82cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is also a revolving door next to this one.
- The height of the slow down button is 90cm.
Lobby
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Circulation
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- The type of flooring in the lobby is carpet and tiles.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Seating in the lobby includes; seats without armrests, sofas and armchairs.
- The lighting levels are good.
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Signage
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- Wayfinding signage is not provided.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
- Dementia friendly signage is not provided.
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Audio
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- This lobby does play background music in public areas.
- Music is played in the lobby, restaurant/bar area and toilets.
Reception
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Reception
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- The reception point is located to the left from the entrance.
- The reception point is approximately 8m from the entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Seats are available for guests at reception.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- The type of flooring in the reception area is tiles.
Toilet with Adaptations (Ground Floor - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the ground floor, to the left of the lobby.
- This accessible toilet is approximately 25m from the hotel entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 91cm.
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 153cm x 195cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 85cm.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is medium.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is medium.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary, nappy/incontinence items bin and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 119cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 55cm.
- The contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
- The wash basin tap type is lever mixer.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 115cm.
- The contrast between the towel dispenser and the wall is medium.
- There is not a hand dryer.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 88cm.
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Comments
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- Background music is played in the accessible toilet.
Standard Toilet(s) (Ground Floor)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located on the ground floor, to the left of the lobby.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 25m from the entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 89cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- Background music is played in the standard toilets.
Ramp(s) / Slope(s) and Step(s) (The Lounge Bar)
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Ramp / Slope
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- There is a ramp/slope located next to the bar.
- The ramp/slope is used to access the bar and seating area.
- The gradient of the ramp/slope is steep.
- The ramp/slope is portable.
- There is a level landing at the top of the ramp/slope.
- Please contact a member of staff for use of the portable ramp.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 76cm.
- The lighting levels at the ramp/slope are good.
- The ramp/slope does bypass the step(s).
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Step(s)
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- There is a/are step(s) located either side of the bar area.
- The step(s) is/are used to access the bar and seating area.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are good.
Eating and Drinking (The Lounge Bar)
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Location and Access
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- The following information is for the bar.
- The bar is located ahead from the hotel entrance.
- There is ramped/sloped or stepped access to the bar.
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Service and Menus
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- There is full table service and a bar where food and drink can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system.
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Service Counter(s)
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- The height of the counter is 110cm.
- There is a moveable card machine available for payment.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 73cm.
- The surface height of the highest table is 110cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also high tables, armchairs, booths and high stools.
- The type of flooring in this area is tiles and laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Eating and Drinking (The Lounge Restaurant)
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Location and Access
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- The following information is for the restaurant.
- The restaurant is located ahead from the hotel entrance.
- There is step-free access to the restaurant.
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Service and Menus
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- Tables can be booked in advance.
- There is full table service, a buffet counter and a self-service counter.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is a hearing assistance system.
- The system is a portable loop.
- The hearing assistance system is available only on request.
- There is a portable card machine available for payment.
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Self-Service Counter(s)
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- The height of the counter is 85cm.
- The type of flooring in this area is laminate.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 73cm.
- The distance between the floor and the underside of the highest dining table is 76cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also bench seats.
- The type of flooring in this area is carpet, tiles and laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are adjustable.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Conference Room(s) (The Weatherill Suite)
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Access to the Room
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- The room surveyed was The Weatherill Suite.
- The Weatherill Suite is located on the ground floor, opposite The Larder Bar.
- There is wayfinding signage for the room.
- There is clear signage for the room (on or near the door).
- There is written signage for the room, in block capital lettering, that is clearly visible.
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 174cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is not fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There are some chairs with armrests on both side within the room.
- There are no potential trip hazards within the room.
- The type of flooring in the room is carpet and vinyl.
- There is some flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring in the room with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The colour contrast between the walls and floor is medium.
- The lighting levels are adjustable.
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Comments
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- The height of the bar for The Weatherill Suite is 110cm.
- The second set of doors to access The Weatherill Suite are shown in photographs 3 and 4.
- The doors are heavy and open towards you (pull).
- The width of the opening is 156cm.
Event Room(s) / Space(s) (Directors Suite)
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Access to the Room
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- The room surveyed was the Directors Suite.
- The Directors Suite is located on the ground floor, to the left from the hotel entrance.
- There is not wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in block capital lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 79cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
- There are two other rooms (Boardroom and Executive Suite) on the same floor which are similar to this one.
Other Floors (Staircase 1)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the right from the hotel entrance.
- There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are G, M, 1, 2 and 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the right going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
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Comments
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- There is an identical set of stairs at the other end of the corridor (staircase 2) (shown in photograph 4 and 5).
- The flooring changes from carpet to vinyl from the first floor up to the third floor.
Lift (Lobby/Reception)
- There is a lift for public use.
- The lift is located to the left from the hotel entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 9m from the hotel entrance.
- There is 1 other lift in this location.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, M, 1, 2 and 3.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is medium.
- The clear door width is 90cm.
- The dimensions of the lift are 136cm x 160cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Other Floors (Staircase 3)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located at the rear of the hotel.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are G, M, 1, 2 and 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
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Comments
View
- There is an identical set of stairs at the other end of the corridor (staircase 4).
Lift (Rear)
- There is a lift for public use.
- The lift is located at the rear of the hotel.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are M, 1, 2 and 3.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is high.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 80cm.
- The dimensions of the lift are 104cm x 140cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Eating and Drinking (The Breakout Area)
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Location and Access
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- The following information is for the self-service area.
- The self-service area is located on the mezzanine floor, ahead from the lift.
- There is step-free access, via lift, to the self-service area.
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Service and Menus
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- There is a buffet counter and a self-service counter.
- Hilton Team Members can bring food and/or drinks to tables.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Self-Service Counter(s)
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- The height of the counter is 89cm.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 56cm.
- The distance between the floor and the underside of the highest dining table is 86cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also high tables and sofas.
- The type of flooring in this area is carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Event Room(s) / Space(s) (Meeting Room 1)
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Access to the Room
View
- The room surveyed was Meeting Room 1.
- Meeting Room 1 is located on the mezzanine floor, to the right from the lift.
- There is wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
View
- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are potential trip hazards within the room.
- There is a wire covered from the table to the corner of the room as shown in photograph 6.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
- There are seven other meeting rooms on the same floor which are similar to Meeting Room 1.
Event Room(s) / Space(s) (Philips Suite)
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Access to the Room
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- The room surveyed was the Philips Suite.
- The Philips Suite is located on the mezzanine floor, to the right from the lift.
- There is wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are potential trip hazards within the room.
- There is a wire covered from the table to the corner of the room as shown in photograph 5.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
- There is another room (the Chairman Suite) similar to this one on the same floor.
Toilet with Adaptations (Mezzanine Floor)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the mezzanine floor, to the left as you exit the lift.
- This accessible toilet is approximately 15m from the lift.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 90cm.
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 164cm x 210cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 95cm.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is medium.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is medium.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are pedal bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 115cm and 160cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 50cm.
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is lever mixer.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 115cm.
- The contrast between the towel dispenser and the wall is medium.
- There is not a hand dryer.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 98cm.
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Comments
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- Background music is played in the accessible toilet.
- There are double doors between the lift and accessible toilet as shown in photograph 1.
- The doors are heavy and open towards you (pull).
- The width of the opening is 134cm.
Standard Toilet(s) (Mezzanine Floor)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located on the mezzanine floor, to the left as you exit the lift.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 9m from the lift.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 89cm.
- The wash basin(s) tap type is twist/turn.
- Lighting levels are good.
- Background music is played in the standard toilets.
There are double doors between the lift and standard toilets as shown in photograph 1.
The doors are heavy and open towards you (pull).
The width of the opening is 134cm.
Fitness Suite (Mezzanine Floor)
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Access to Fitness Suite
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- The fitness suite is situated in the hotel .
- The fitness suite is located on mezzanine floor, to the left as you exit the lift.
- The fitness suite is for the use of hotel guests only.
- The fitness suite is not staffed.
- There are surveillance cameras in the fitness suite.
- There is step free access to the fitness suite.
- Level access is by lift.
- The door is manual but requires a key card to unlock.
- The door opening width is 86cm.
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Fitness Suite Information
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- Hilton Team Members receive training in assisting disabled people.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
- Equipment suitable for mobility or sensory impaired users includes; upper body machines where fixed seats can be removed and free weights.
- The type of flooring in the fitness suite is laminate and vinyl.
- There is not a hearing assistance system.
Hotel Room Corridors
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Circulation
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- There are doors in corridors/walkways which have to be opened manually.
- The type of flooring in corridors/walkways is carpet.
- There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are low to moderate.
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Signage
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- Wayfinding signage is provided in corridors.
- Wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- The hotel does not play background music in room corridors.
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Access
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- There is step-free access throughout the building via lift(s).
Accessible Room(s) (Rooms 156 - First Floor)
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Accessible Room Information
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- The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
- This type of accessible room is located on the first floor.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have similar specifications.
- Guests do not need to open a door between the lift and the room(s).
- The room surveyed has an adjoining room.
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Bedroom Features
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- The accessible room surveyed is located at the far end of corridor on the first floor.
- The accessible room surveyed at the time of the visit was 156.
- There is step-free access to the accessible room surveyed, via lift.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is low.
- The door is key card activated.
- The fob/card reader height is 120cm.
- The width of the door is 80cm.
- There are not lowered spy holes available.
- The colour contrast between the internal room door and wall is medium.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 66cm.
- The measurement between the bed base and floor is 5cm (2in).
- The bed is not moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- The room surveyed had a desk chair without armrests.
- Alternative seating can be requested.
- Wardrobes have not been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- There is an emergency alarm in the room.
- The emergency pull cord alarm in the room is within reach and fully functional.
- There is a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is medium.
- The lighting levels in the room are moderate to good.
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Ensuite Facilities
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- The colour contrast between the external ensuite door and wall is medium.
- The ensuite door opens outwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The width of the door to the ensuite is 90cm.
- The door does not have a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is medium.
- The dimensions of the ensuite are 158cm x 215cm.
- The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has a non-slip floor.
- The colour contrast between the ensuite walls and floor is high.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- There is a bar of soap available.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The lighting levels in the ensuite are good.
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Toilet Details
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- The height of the toilet seat above floor level is 50cm.
- The toilet seat colour contrast is low.
- The toilet has a wall which acts as a backrest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 145cm.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The colour contrast between the dropdown rail(s) and wall is medium.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on the right.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is medium.
- There is not a toilet roll holder.
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Shower Details
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- The ensuite has a wheel in shower.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 105cm and 185cm when mounted.
- The shower control type is twist/turn.
- Shower controls do not have clear markings to indicate hot and cold settings.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 55cm.
- There is a/are wall-mounted grab rail(s) available for the shower.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- There is a single vertical grab rail to assist standing users.
- The colour contrast between the shower wall-mounted grab rails and wall is high.
- The colour contrast between the shower dropdown rail(s) and wall is/are high.
- There is a short steep ramp at the entrance to the ensuite.
Standard Room(s) (Room 150 - First Floor)
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Bedroom Features
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- The room surveyed is located on the first floor, right as you exit the lift and at the end of the corridor.
- The room surveyed at the time of the visit was Room 150.
- There is step-free access to the room surveyed, via lift.
- There is numbered signage on or near the room door.
- The colour contrast between the external room door and wall is high.
- The width of the door is 76cm.
- The colour contrast between the internal room door and wall is high.
- The colour contrast between the room walls and floor is high.
- The bed type is double.
- The height of the bed is 68cm.
- The measurement between the bed base and floor is 5cm (2in).
- Light switches are not within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels in the room are moderate to good.
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Ensuite Facilities
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- The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
- The colour contrast between the external ensuite door and wall is high.
- The ensuite door opens inwards.
- The width of the door to the ensuite is 69cm.
- The colour contrast between the internal ensuite door and wall is high.
- There is not an emergency alarm within the ensuite.
- There is not a red flashing fire alarm beacon within the ensuite.
- The tap type is twist/turn.
- There is a mixer tap.
- Wall-mounted grab rails are available for the shower.
- The colour contrast between the grab rails and wall is high.
- The colour contrast between the walls and floor in the ensuite is high.
- The lighting levels in the ensuite are good.
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Comments
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- There is a small step in the doorway to the ensuite.