You are on Hotel Summary. Skip to the next section.

Hotel Summary

Collapse all Expand all

• Getting to the Hotel View
  • For information on how to get to the hotel (new tab) - click here
• Hotel Information View
  • The hotel has its own parking facilities.
  • There is a designated drop off point.
  • The hotel has 208 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 4 accessible room(s) with accessible ensuite facilities.
  • There is/are 4 accessible room(s) with a wet room/wheel in shower.
  • There is an/are adjoining room(s) available for the accessible room(s).
  • There is an/are adjoining room(s) available for the standard room(s).
  • The restaurant/bar facilities in this hotel include; City 3 Restaurant and Bar and Piacetto Coffee Lounge.
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • There is not a deaf alert system at the hotel.
  • Panic alarms are available on request.
  • Vibrating pillows alarms are available on request.
  • Bed raisers are available on request.
  • Bath mats are available on request.
  • Raised toilet seats are available on request.
  • Portable hoists are available on request.
  • Other auxiliary aids include; a loop sling lift and magner bather.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the on the third and fourth floors.
  • For the Hilton Leeds City - Conference Facilities AccessAble access guide please click here (new tab)
• Spa and Leisure Facilities View
  • The hotel has; a swimming pool, a fitness suite and a spa.
  • For the LivingWell Health Club - Hilton Leeds City AccessAble access guide please click here (new tab)
• Safe Place(s) View
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • A meeting room can be used as a designated place of safety.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include mobile hoists.
• To obtain mobility aids please contact reception.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

Collapse all Expand all

• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located at the front left of the main entrance.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.
  • Assistance is required due to dropped kerbs.

You are on Hotel Parking (Blue Badge Parking). Skip to the next section.

Hotel Parking (Blue Badge Parking)

Collapse all Expand all

• Parking View
  • The hotel does have its own parking facilities.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located to the front right of the hotel .
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 535cm x 444cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are no parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is a road to cross between the car park and the entrance.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 13m from the main entrance.
  • Assistance may be required because there is/are dropped kerbs.

You are on Hotel Parking (Standard Parking). Skip to the next section.

Hotel Parking (Standard Parking)

Collapse all Expand all

• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located on levels 1 and 2 of the hotel building .
  • The car park type is multi storey.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 195cm.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is concrete.
  • There is not a/are not Blue Badge parking bay(s) available.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is additional Blue Badge parking at the front right of the building.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for visitors of the venue.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab)
  • Payment machines are located on level 1 of the car park.
  • There is not a payment machine at a convenient height for wheelchair users, however payment can be made at reception.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is concrete.
  • There is not a road to cross between the car park and the entrance.
• Comments View
  • The maximum height is shown as 6' 5".
  • Payment at the machine is cash only. Card payment can be made at the hotel main reception desk on Level 3.
  • Level access is from Levels 1 and 2. Lower Level 1 and Lower Level 2 use the car park ramps to access the hotel entrance.
  • This is a small car park. When full the concierge can provide information on alternative car parking.
  • Blue Badge holders may park for free. Please contact the concierge or reception for more information.

You are on Approach. Skip to the next section.

Approach

Collapse all Expand all

• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach .
  • The minimum width between the bollards/wall is 125cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton Leeds City'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 99cm .
  • There is an intercom.
  • The height of the intercom is 147cm .
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 77cm.
  • There is also a revolving door next to this one.
  • There is a Hilton Team Member available for assistance at this entrance.
  • This door is push button to enter and sensor to exit.
    Alternative access at this entrance is also available via a single manual door which opens towards you (pull).
    The revolving door is power assisted.

You are on Outside Access (Car Park Level 1 Entrance). Skip to the next section.

Outside Access (Car Park Level 1 Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located on Level 1 of the car park.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton Leeds City Welcome Entrance to Hotel'.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 140cm .
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 76cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • There is not a Hilton Team Member available for assistance at this entrance.
  • The intercom is used for overnight access after 23:00.
    There is a push button to exit this door after 23:00.
    The height of the push button is 137cm.
    This entrance is shown in photographs 1-3.
• Comments View
  • This entrance gives access to the lift lobby and staircase on Level 1.
  • There are additional signed doors on this level next to the payment machine (shown in photographs 4-6).
  • There is a similar entrance on Level 2 of the car park (shown in photographs 7-10).

You are on Lobby (Main Entrance Lobby). Skip to the next section.

Lobby (Main Entrance Lobby)

Collapse all Expand all

• Circulation View
  • The type of flooring in the lobby is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; sofas and bench seating.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played throughout the lobby.

You are on Concierge Desk. Skip to the next section.

Concierge Desk

Collapse all Expand all

• Desk View
  • The desk is located ahead as you enter via the main entrance.
  • The desk is approximately 5m from the main entrance.
  • The desk is clearly visible from the entrance.
  • There is step-free access to the desk.
  • There is a clear unobstructed route to the desk.
  • There are windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a background which is patterned.
  • The lighting levels at the desk are good.
  • The height of the desk is high (110cm+) .
  • There is not sufficient space to write or sign documents on the desk.
  • There is not a lowered section of the desk.
  • The desk is staffed.
  • There is not a hearing assistance system at the desk.
  • The type of flooring in this area is tiles.
• Comments View
  • A concierge is usually available, however if not there is a white internal telephone in the lobby which can be used to attract attention. Instructions are available at the desk.

You are on Lift (Main Lifts). Skip to the next section.

Lift (Main Lifts)

• There is a lift for public use.
• The lift is located at the rear of the main entrance lobby.
• The lift is clearly visible from the entrance.
• The lift is approximately 12m from the main entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 and 12.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 117cm.
• The dimensions of the lift are 194cm x 138cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

Collapse all Expand all

• Comments View
  • Access to the fifth floor upwards is contactless by key card or mobile phone.
  • The height of the contactless reader is 79cm.

You are on Lift (Additional Lifts). Skip to the next section.

Lift (Additional Lifts)

• There is a lift for public use.
• The lift is located at the rear left of the main entrance lobby.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 19m from the main entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 and 12.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 85cm.
• The dimensions of the lift are 104cm x 135cm.
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

Collapse all Expand all

• Comments View
  • These are staff lifts but are also used as additional guest lifts.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located at the rear left of the main entrance foyer as you enter via the main entrance, to the right of the additional lifts.
  • The stairs are approximately 19m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell from the first floor upwards.
  • There are manual, heavy, double doors to access the stairwell on the ground floor.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 and 12.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located to the front left of the ground floor as you enter via the main entrance.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and 3.
  • The escalator(s) steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.
• Comments View
  • The handrails are on the right only between the ground floor and the first landing.

You are on Lobby (Reception Lobby). Skip to the next section.

Lobby (Reception Lobby)

Collapse all Expand all

• Circulation View
  • The type of flooring in the lobby is tiles and carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; armchairs, bar stools, sofas and seats with armrests.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played throughout the lobby.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

Collapse all Expand all

• Reception View
  • The reception point is located on the third floor, to the left as you exit the main lifts.
  • The reception point is approximately 4m from the main lifts.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Seats can be made available for guests at reception.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • The hearing assistance system is located at the centre of the desk.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 15/08/2019.
  • The hearing assistance system was working at the time of testing.
  • The type of flooring in the reception area is tiles.
• Comments View
  • Check-in is also available via mobile phone app.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

Collapse all Expand all

• Location and Access View
  • The accessible toilet was out of use at the time of the survey.
  • This accessible toilet is located on the third floor, to the left hand side of the main reception lobby.
  • This accessible toilet is approximately 12m from the main lifts.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens by sliding.
  • The door may be difficult to open.
  • The door is locked by a hook.
  • The width of the accessible toilet opening is 71cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 142cm x 165cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 81cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a covered cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 47cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 120cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Toilet Facilities View
  • The female and male toilets are located on the third floor, to the left hand side of the main reception lobby.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 12m from the main lifts.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • It was not possible to access the male toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Counter (Guest Relations). Skip to the next section.

Counter (Guest Relations)

Collapse all Expand all

• Counter View
  • The counter is located on the third floor, to the rear left of the main reception lobby as you exit the main lifts.
  • The counter is approximately 10m from the main lifts.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • Seats are available for guests at the counter.
  • There is not a hearing assistance system.
  • The type of flooring in this area is tiles.

You are on Eating and Drinking (City 3 Restaurant and Bar). Skip to the next section.

Eating and Drinking (City 3 Restaurant and Bar)

Collapse all Expand all

• Location and Access View
  • The following information is for the restaurant/bar.
  • The restaurant/bar is located on the third floor, to the right as you exit the main lifts.
  • There is step-free access to the restaurant/bar.
• Service and Menus View
  • Tables can be booked in advance.
  • There is a buffet counter, a self-service counter, full table service and a bar where food and drink can be ordered.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Menu types include; menu boards, online menus, large print menus and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is an a la carté menu.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 117cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
• Self-Service Counter(s) View
  • The height of the counter is 89cm.
  • The type of flooring in this area is carpet and tiles.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 60cm.
  • The distance between the floor and the underside of the highest dining table is 67cm.
  • The surface height of the lowest table is 45cm.
  • The surface height of the highest table is 106cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, high tables and high stools.
  • The type of flooring in this area is carpet, tiles and wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Lighting levels may be lower in the evening.
  • Access to the additional seating area is via 2 deep steps with handrail on the left at the front left of the bar area, 3 medium steps without handrails to the centre and rear left of the bar area, or 1 medium step with a central handrail to the front and rear right of the restaurant.

You are on Counter (Group Desk). Skip to the next section.

Counter (Group Desk)

Collapse all Expand all

• Counter View
  • The counter is located on the fourth floor, ahead as you exit the main lifts.
  • The counter is approximately 6m from the main lifts.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • Seats can be made available for guests at the counter.
  • There is not a hearing assistance system.
  • The type of flooring in this area is carpet.
• Comments View
  • This desk is the conference suite reception but is also used as the group desk.

You are on Hotel Room Corridors. Skip to the next section.

Hotel Room Corridors

Collapse all Expand all

• Circulation View
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • Seating is available in the main lift lobby on the fifth, sixth, and twelfth floors, and in the additional lift lobby on the fifth floor.
  • Seating includes; a mixture of seats with and without armrests.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is provided in corridors.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • The hotel does not play background music in room corridors.
• Access View
  • There is step-free access throughout the building via lift(s).

You are on Standard Room(s) (Eighth Floor - Room 816 - King Suite With Roll Top Bath). Skip to the next section.

Standard Room(s) (Eighth Floor - Room 816 - King Suite With Roll Top Bath)

Collapse all Expand all

• Bedroom Features View
  • The room surveyed is located on the eighth floor, to the front left of the hotel as you exit the main lift lobby.
  • The room surveyed at the time of the visit was 816.
  • There is step-free access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 75cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 67cm.
  • The measurement between the bed base and floor is 6cm.
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • The lighting levels in the room are adjustable.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 67cm.
  • The colour contrast between the internal ensuite door and wall is poor.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the bath.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The lighting levels in the ensuite are low to moderate.
• Comments View
  • There is 1 deep step to access the shower created by the shower tray.

You are on Standard Room(s) (Ninth Floor - Room 905 - Double Room With Shower). Skip to the next section.

Standard Room(s) (Ninth Floor - Room 905 - Double Room With Shower)

Collapse all Expand all

• Bedroom Features View
  • The room surveyed is located on the ninth floor, along the corridor to the left as you exit the lift lobby.
  • The room surveyed at the time of the visit was 905.
  • There is step-free access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 74cm.
  • The colour contrast between the internal room door and wall is poor.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 72cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • The lighting levels in the room are adjustable.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin and a shower.
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens by sliding.
  • The width of the door to the ensuite is 60cm.
  • The colour contrast between the internal ensuite door and wall is poor.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the shower.
  • The colour contrast between the grab rails and wall is fair.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The lighting levels in the ensuite are low to moderate.
• Comments View
  • There is a medium height step to access the shower.

You are on Accessible Room(s) (Ninth Floor - Room 916 - Suite). Skip to the next section.

Accessible Room(s) (Ninth Floor - Room 916 - Suite)

Collapse all Expand all

• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
  • This type of accessible room is located on the ninth floor.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have identical specifications.
  • The ensuite transfer space for the accessible rooms varies from left to right.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the ninth floor, to the front left of the hotel as you exit the lift.
  • The accessible room surveyed at the time of the visit was 916.
  • There is step-free access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key card lock.
  • The fob/card reader height is 111cm.
  • The width of the door is 75cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is poor.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 75cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 70cm.
  • The desk is not height adjustable.
  • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The room surveyed had a desk chair without armrests, an armchair and a sofa.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • There is an emergency alarm in the room.
  • The emergency alarm is a push button.
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are adjustable.
  • The door is operated by contactless key card, and also contactless via mobile phone.
    The windows are standard sliding windows.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 77cm.
  • The door has a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 152cm x 288cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a lid.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is a spatula type lever flush.
  • There is a dropdown rail.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 55cm.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is fair.
  • The colour contrast between the shower dropdown rail(s) and wall is/are fair.
• Comments View
  • The ensuite is L-shaped, and the dimensions given are the minimum dimensions.

You are on Standard Room(s) (Ninth Floor - Room 922 - Twin Room With Large Twin Beds). Skip to the next section.

Standard Room(s) (Ninth Floor - Room 922 - Twin Room With Large Twin Beds)

Collapse all Expand all

• Bedroom Features View
  • The room surveyed is located on the ninth floor, ahead on the left as you exit the lift lobby.
  • The room surveyed at the time of the visit was 922.
  • There is step-free access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 74cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is single.
  • The height of the bed is 72cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • The lighting levels in the room are adjustable.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 67cm.
  • The colour contrast between the internal ensuite door and wall is poor.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the bath.
  • The colour contrast between the grab rails and wall is fair.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The lighting levels in the ensuite are low to moderate.

You are on Accessible Room(s) (Ninth Floor - Room 924 - Double Room). Skip to the next section.

Accessible Room(s) (Ninth Floor - Room 924 - Double Room)

Collapse all Expand all

• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
  • This type of accessible room is located on the ninth floor.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have identical specifications.
  • The ensuite transfer space for the accessible rooms varies from left to right.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed has an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the ninth floor, along the corridor to the right as you exit the lift lobby.
  • The accessible room surveyed at the time of the visit was 924.
  • There is step-free access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key card lock.
  • The fob/card reader height is 113cm.
  • The width of the door is 74cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is poor.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 74cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • The bed is moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 70cm.
  • The desk is not height adjustable.
  • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The room surveyed had a desk chair with armrests.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • There is an emergency alarm in the room.
  • The emergency alarm is a push button.
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are adjustable.
  • The door is operated by contactless key card, and also contactless via mobile phone.
    The windows are standard sliding windows.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 80cm.
  • The door has a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 218cm x 186cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a lid.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 149cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 74cm.
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 48cm.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is fair.
  • The colour contrast between the shower dropdown rail(s) and wall is/are fair.

You are on Standard Room(s) (Eleventh Floor - Room 1102 - King Suite With Standard Bath). Skip to the next section.

Standard Room(s) (Eleventh Floor - Room 1102 - King Suite With Standard Bath)

Collapse all Expand all

• Bedroom Features View
  • The room surveyed is located on the eleventh floor, to the rear right of the hotel as you exit the main lifts.
  • The room surveyed at the time of the visit was 1102.
  • There is step-free access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 74cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 72cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are adjustable.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 66cm.
  • The colour contrast between the internal ensuite door and wall is poor.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the shower and bath.
  • The colour contrast between the grab rails and wall is fair.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The lighting levels in the ensuite are low to moderate.
• Comments View
  • There is 1 medium height step to access the shower.

You are on Standard Room(s) (Eleventh Floor - Room 1106 - Double Room With Bath). Skip to the next section.

Standard Room(s) (Eleventh Floor - Room 1106 - Double Room With Bath)

Collapse all Expand all

• Bedroom Features View
  • The room surveyed is located on eleventh floor, along the corridor to the right as you exit the lift lobby.
  • The room surveyed at the time of the visit was 1106.
  • There is step-free access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 75cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 72cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • The lighting levels in the room are adjustable.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 67cm.
  • The colour contrast between the internal ensuite door and wall is poor.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the bath.
  • The colour contrast between the grab rails and wall is fair.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The lighting levels in the ensuite are low to moderate.

You are on Standard Room(s) (Twelfth Floor - Room 1223 - Twin Room With Standard Twin Beds). Skip to the next section.

Standard Room(s) (Twelfth Floor - Room 1223 - Twin Room With Standard Twin Beds)

Collapse all Expand all

• Bedroom Features View
  • The room surveyed is located on the twelfth floor, ahead as you exit the lift.
  • The room surveyed at the time of the visit was 1223.
  • There is step-free access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 75cm.
  • The colour contrast between the internal room door and wall is poor.
  • The colour contrast between the room walls and floor is good.
  • The bed type is single.
  • The height of the bed is 72cm.
  • The measurement between the bed base and floor is 6cm.
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • The lighting levels in the room are adjustable.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a wash basin, a toilet, a shower and a bath.
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 67cm.
  • The colour contrast between the internal ensuite door and wall is poor.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the shower.
  • The colour contrast between the grab rails and wall is good.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The lighting levels in the ensuite are low to moderate.