You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Getting to the Hotel View
  • For information on how to get to the hotel (new tab) - click here
• Hotel Information View
  • The hotel has its own parking facilities.
  • There is a designated drop off point.
  • The hotel has 250 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 11 accessible room(s) with accessible ensuite facilities.
  • There is/are 6 accessible room(s) with a wet room/wheel in shower.
  • There is/are 5 accessible room(s) with a bath.
  • There is an/are adjoining room(s) available for the accessible room(s).
  • There is an/are adjoining room(s) available for the standard room(s).
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • There is not a deaf alert system at the hotel.
  • Panic alarms are not available on request.
  • Vibrating pillows alarms are available on request.
  • Bed raisers are available on request.
  • Bath steps are available on request.
  • Bath mats are available on request.
  • Raised toilet seats are available on request.
  • Portable hoists are not available on request.
  • Other auxiliary aids include; a portable hoist if requested in advance.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the first floor.
  • For the Hilton Liverpool - Conference Facilities AccessAble access guide please click here (new tab)
• Spa and Leisure Facilities View
  • The hotel has; a fitness suite.
  • There is a fitness room on the mezzanine floor which can be used by guests 24/7.
• Safe Place(s) View
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • A meeting room can be assigned as a place of safety by prior arrangement.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is a Hilton Team Member trained in British Sign Language.
• The alternative formats documents can be provided in include; large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located in front of the entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.
  • The drop-off is the circle in front of the entrance and limited to 10 minutes. However, if guests with disabilities require more time this can be arranged with reception or concierge.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located in front of the building .
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is block paving.
  • There is not a/are not Blue Badge parking bay(s) available.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There is limited parking available. However, parking can be booked in advance and a valet parking service is available.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for visitors of the venue.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is block paving.
  • There is not a road to cross between the car park and the entrance.

You are on Off Site Parking. Skip to the next section.

Off Site Parking

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• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Strand Street.
  • The name of the car park is Q-Park Liverpool ONE.
  • The car park type is multi storey.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • Clearly marked/signposted parent and child parking bays are available.
  • Hotel guests do get a discounted rate at the car park.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton Liverpool City Centre'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 104cm .
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 105cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is also an automatically revolving door, with a slow down button, next to this one.
  • The height of the slow down button is 93cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 267cm.
  • There is a Hilton Team Member available for assistance at this entrance.

You are on Approach (PIMA Bar and The Exchange Restaurant Entrance). Skip to the next section.

Approach (PIMA Bar and The Exchange Restaurant Entrance)

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • There is step-free access on the approach.

You are on Outside Access (PIMA Bar and The Exchange Restaurant Entrance). Skip to the next section.

Outside Access (PIMA Bar and The Exchange Restaurant Entrance)

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• Entrance View
  • This information is for the entrance located at the left hand side of the hotel, on Thomas Steers Way.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'PIMA The Exchange'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 100cm.
  • There is also an automatically revolving door, with a slow down button, next to this one.
  • The height of the slow down button is 93cm.
  • There is a Hilton Team Member available for assistance at this entrance.
  • There are 2 similar automatic doors at this entrance, either side of the revolving door.
    The doors are sensor to open and push pad to exit.
    The height of the push pad is 116cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right hand side of the lobby as you enter via the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Seats can be made available for guests at reception.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system.
  • The type of flooring in the reception area is tiles.

You are on Concierge Desk. Skip to the next section.

Concierge Desk

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• Desk View
  • The desk is located ahead as you enter via the main entrance.
  • The desk is clearly visible from the entrance.
  • There is step-free access to the desk.
  • There is a clear unobstructed route to the desk.
  • There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a background which is patterned.
  • The lighting levels at the desk are good.
  • The height of the desk is high (110cm+) .
  • There is sufficient space to write or sign documents on the desk.
  • There is a lowered section of the desk.
  • The height of the lowered section at the desk is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the desk.
  • There is not a clear knee recess beneath the low/lowered section of the desk.
  • The desk is staffed.
  • There is not a hearing assistance system at the desk.
  • The type of flooring in this area is tiles.

You are on Lobby. Skip to the next section.

Lobby

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• Circulation View
  • The type of flooring in the lobby is tiles and wood.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; seats with armrests.
  • The lighting levels are good.
• Signage View
  • Wayfinding signage is not provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played throughout the lobby.

You are on Executive Lounge. Skip to the next section.

Executive Lounge

• The Executive Lounge is located at the front right of the lobby as you enter via the main entrance.
• The lounge is open from 07:00 - 22:00 daily.
• The door is accessed by key card.
• The height of the key card reader is 116cm.
• The door opens away from you (push).
• The door is heavy.
• The clear door width is 86cm.
• There are tables, high tables, high stools, chairs, coffee tables and sofas in the lounge.
• The height of the tables is 72cm.
• The height of the lowest coffee table is 34cm.
• The height of the highest coffee table is 45cm.
• The height of the high tables is 101cm.
• There are 2 televisions.
• Background music from the lobby is played in the lounge.
• The flooring is carpet and laminate.
• There is a buffet and self-service drinks area.
• The height of the counters is 96cm.

You are on Eating and Drinking (PIMA Bar). Skip to the next section.

Eating and Drinking (PIMA Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located on the ground floor, ahead as you enter via the main entrance.
  • There is step-free access to the bar.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where food and drink can be ordered and full table service.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Menu types include; handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 109cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is tiles.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 74cm.
  • The distance between the floor and the underside of the highest dining table is 76cm.
  • The standard height for the underside of dining tables is 74cm.
  • The surface height of the lowest table is 42cm.
  • The surface height of the highest table is 113cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also armchairs, sofas, high tables, booths, high stools and coffee tables.
  • The type of flooring in this area is tiles and carpet.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are varied.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

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• Location and Access View
  • This accessible toilet is located on the ground floor, to the centre, in the bar area.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from reception or concierge.
  • There is pictorial and tactile signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 177cm x 200cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm .
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are nappy/incontinence items bin and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 47cm.
  • The toilet seat colour contrast is good.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 106cm .
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is not a hand dryer.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Toilet Facilities View
  • The female and male toilets are located on the ground floor, to the centre of the hotel, in the bar area.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is tactile and pictorial signage on or near the toilet door.
  • It was not possible to access the male toilet.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 97cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.

You are on Eating and Drinking (PIMA Bar Terrace). Skip to the next section.

Eating and Drinking (PIMA Bar Terrace)

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• Location and Access View
  • The following information is for the restaurant/bar.
  • The restaurant/bar is located to the left hand side of the hotel, on Thomas Steer Street.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is full table service.
  • Menu types include; large print menus and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is an a la carté menu.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 68cm.
  • The distance between the floor and the underside of the highest dining table is 69cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There are also booths.
  • This is an open air terrace with an artificial grass surface.

You are on Eating and Drinking (The Exchange Restaurant). Skip to the next section.

Eating and Drinking (The Exchange Restaurant)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the ground floor, at the rear left of the hotel as you enter via the main entrance, through PIMA Bar.
  • There is step-free access to the restaurant.
• Service and Menus View
  • Tables can be booked in advance.
  • There is a buffet counter and full table service.
  • Menu types include; large print menus and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is an a la carté menu.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
  • The buffet counter is only used for breakfasts.
• Self-Service Counter(s) View
  • The height of the counter is 104cm.
  • There are 2 self-service buffet counters for breakfasts.
    The lower area of the counters is 85cm.
    The lowest counter is 72cm.
• Payment Counter View
  • The type of flooring in this area is tiles.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 73cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is tiles and wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.

You are on Other Floors (Lobby Stairs). Skip to the next section.

Other Floors (Lobby Stairs)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located ahead as you enter via the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Other Floors (Main Stairs). Skip to the next section.

Other Floors (Main Stairs)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located at the front right of the lobby as you enter via the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5, 6 and 7.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
• Comments View
  • A key card is required to access the floors from the staircase on floors 2-7.
  • The height of the key card reader is 111cm (shown in photograph 6).
  • A digital key card can also be used to access floors 2-7 using the hotel's mobile phone app.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right hand side of the lobby as you enter via the main entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 14m from the main entrance.
• There are 2 other lifts in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6 and 7.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm.
• The dimensions of the lift are 195cm x 137cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • A key card is required for access to floors 2-7.
  • The height of the key card reader is 107cm (shown in photograph 6).
  • A digital key card can also be used to access floors 2-7 using the hotel's mobile phone app.

You are on Fitness Suite (Fitness Room). Skip to the next section.

Fitness Suite (Fitness Room)

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• Access to Fitness Suite View
  • The fitness suite is situated in the hotel .
  • The fitness suite is located on the mezzanine floor.
  • The fitness suite is for the use of hotel guests only.
  • The fitness suite is not staffed.
  • There are surveillance cameras in the fitness suite.
  • There is step free access to the fitness suite.
  • Level access is by lift.
  • The doors are manual.
  • The door opening width is 88cm.
• Fitness Suite Information View
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; cable resistance machines and free weights.
  • The type of flooring in the fitness suite is laminate and vinyl.
  • There is not a hearing assistance system.

You are on Hotel Room Corridors. Skip to the next section.

Hotel Room Corridors

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• Circulation View
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is provided in corridors.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • The hotel does not play background music in room corridors.
• Access View
  • There is step-free access throughout the building via lift(s).

You are on Standard Room(s) (Second Floor Room 202). Skip to the next section.

Standard Room(s) (Second Floor Room 202)

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• Bedroom Features View
  • The room surveyed is located on the second floor, along the corridor to the left as you exit the lifts.
  • The room surveyed at the time of the visit was 202.
  • There is step-free access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 86cm.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 85cm.
  • The measurement between the bed base and floor is 20cm.
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are low to moderate.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a wash basin, a bath, a shower and a toilet.
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 67cm.
  • The colour contrast between the internal ensuite door and wall is good.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the bath and shower.
  • The colour contrast between the grab rails and wall is good.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The lighting levels in the ensuite are good.

You are on Accessible Room(s) (Fourth Floor - Room 417 - Wet Room). Skip to the next section.

Accessible Room(s) (Fourth Floor - Room 417 - Wet Room)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
  • This type of accessible room is located in the same location on the third, fourth, fifth and sixth floors.
    The accessible room on the sixth floor is an executive room and slightly larger than the room surveyed.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have similar specifications.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed has an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the fourth floor, along the corridor to the right as you exit the lift lobby.
  • The accessible room surveyed at the time of the visit was 417.
  • There is step-free access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key card lock.
  • The fob/card reader height is 113cm.
  • The width of the door is 86cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 63cm.
  • The measurement between the bed base and floor is 4cm.
  • The bed is not moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 64cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 64cm x 55cm.
  • The room surveyed had an armchair and a desk chair without armrests.
  • Alternative seating can be requested.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • There is an emergency alarm in the room.
  • The emergency alarm is a push button .
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are low to moderate.
  • The windows are floor to ceiling and do not open.
    Air conditioning is available in the room.
    The key card reader can also be operated by the Hilton Honours mobile phone app.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 90cm.
  • The door has a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 251cm x 188cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm .
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The lighting levels in the ensuite are good.
• Toilet Details View
  • The height of the toilet seat above floor level is 49cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a backrest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is fair.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 51cm.
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is no seat for the shower.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is good.
  • The colour contrast between the shower dropdown rail(s) and wall is/are good.

You are on Accessible Room(s) (Fourth Floor - Room 419 - Bathroom). Skip to the next section.

Accessible Room(s) (Fourth Floor - Room 419 - Bathroom)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a bath.
  • This type of accessible room is located on the third, fourth and fifth floors.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have identical specifications.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed has an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the fourth floor, along the corridor to the right as you exit the lift.
  • The accessible room surveyed at the time of the visit was 419.
  • There is step-free access to the accessible room surveyed.
  • There is pictorial signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key card lock.
  • The fob/card reader height is 114cm.
  • The width of the door is 86cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 79cm.
  • The measurement between the bed base and floor is 21cm.
  • The bed is not moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 64cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 64cm x 55cm.
  • The room surveyed had a desk chair without armrests and an armchair.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are adjustable.
  • The windows are floor to ceiling and do not open.
    The key card reader can also be operated by the Hilton Honours mobile phone app.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 90cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 147cm x 200cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 87cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The lighting levels in the ensuite are good.
• Toilet Details View
  • The height of the toilet seat above floor level is 49cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a backrest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 81cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
• Bath Details View
  • The ensuite has a lowered bath.
  • The height of the side of the bath from floor level is 56cm.
  • The length of the bath is 167cm.
  • The tap type is lever.
  • There is a mixer tap.
  • Bath taps have clear markings to indicate hot and cold settings.
  • There is a shower over the bath.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is a/are wall-mounted grab rail(s) available for the bath.
  • There is not a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
  • There is a vertical wall-mounted grab rail on the wall near to the taps.
  • The colour contrast between the bath wall-mounted grab rails and wall is good.

You are on Accessible Room(s) (Sixth Floor - Executive Room 619 - Bathroom). Skip to the next section.

Accessible Room(s) (Sixth Floor - Executive Room 619 - Bathroom)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a bath.
  • This type of accessible room is located in the same location on the sixth and seventh floors.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have identical specifications.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed has an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the sixth floor, along the corridor to the right as you exit the lift.
  • The accessible room surveyed at the time of the visit was 619.
  • There is step-free access to the accessible room surveyed.
  • There is pictorial signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is manual with a key card lock.
  • The fob/card reader height is 114cm.
  • The width of the door is 86cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 84cm.
  • The measurement between the bed base and floor is 21cm.
  • The bed is not moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 64cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 64cm x 55cm.
  • The room surveyed had a desk chair without armrests and an armchair.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • There is not an emergency alarm in the room.
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are adjustable.
  • The windows are floor to ceiling and do not open.
    Air conditioning is available in the room.
    The key card reader can also be operated by the Hilton Honours mobile phone app.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 90cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 147cm x 200cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is tied up and out of reach (higher than 10cm (4") from floor).
  • There is a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 87cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The lighting levels in the ensuite are good.
• Toilet Details View
  • The height of the toilet seat above floor level is 49cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a backrest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 81cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 59cm.
• Bath Details View
  • The ensuite has a lowered bath.
  • The height of the side of the bath from floor level is 56cm.
  • The length of the bath is 167cm.
  • The tap type is lever.
  • There is a mixer tap.
  • Bath taps have clear markings to indicate hot and cold settings.
  • There is a shower over the bath.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is a/are wall-mounted grab rail(s) available for the bath.
  • There is not a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
  • There is a vertical wall-mounted grab rail on the wall near to the taps.
  • The colour contrast between the bath wall-mounted grab rails and wall is good.