Access Guide
Hotel Summary
- Getting to the Hotel View
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Hotel Information
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- The hotel has its own parking facilities.
- There is a designated drop off point.
- The hotel has 282 rooms in total.
- There is an/are accessible room(s) within the hotel.
- The hotel has 18 accessible room(s) with accessible ensuite facilities.
- There is/are 18 accessible room(s) with a bath.
- There is an/are adjoining room(s) available for the accessible room(s).
- There is an/are adjoining room(s) available for the standard room(s).
- The restaurant/bar facilities in this hotel include; Tworuba Bar and Cinnamon Restaurant.
- Accessible toilet facilities are available.
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Additional Accessibility Aids
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- There is not a deaf alert system at the hotel.
- Panic alarms are not available on request.
- Vibrating pillows alarms are available on request.
- Bed raisers are available on request.
- Bath steps are available on request.
- Bath seats are available on request.
- Bath mats are available on request.
- Raised toilet seats are available on request.
- Portable hoists are not available on request.
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Conference and Meeting Facilities
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- Conference/meeting facilities are available.
- The conference/meeting facilities are located on the first floor of the hotel.
- For the Hilton London Canary Wharf - Conference Facilities AccessAble access guide please click here (new tab)
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Spa and Leisure Facilities
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- The hotel has; a fitness suite.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- The alternative formats documents can be provided in include; large print.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Drop-Off Point / Pick Up Point
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Drop-Off Point
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- There is a designated drop-off point.
- The drop-off point is not signposted/clearly marked.
- The drop-off point is located on Admiral Way, outside the main entrance.
- The route from the drop-off point is accessible to a wheelchair user with assistance.
- There is a slight slope to the left as you face the main entrance. This leads to the drop-off area.
Hotel Parking (Basement Floor)
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Parking
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- The venue does have its own parking facilities.
- The car park is located in the basement of the hotel .
- The car park type is underground.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 198cm.
- The car park does have a barrier control system.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is concrete.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 5 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 490cm.
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Paying
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- There are parking charges for the car park.
- Parking is not free for visitors of the venue.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the entrance to the car park and throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- To see the parking charges please click here (opens new tab)
- Payment machines are located close to the Blue Badge parking bays.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- The surface on the approach to the entrance is concrete.
- There is not a road to cross between the car park and the entrance.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 25m from the main lifts.
- Assistance may be required because there is/are slopes/ramps.
Standard Toilet(s) (Basement Floor)
- Standard toilet facilities are not available.
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Toilet Facilities
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- The female and male toilets are located on the basement floor, in the corridor leading from the main lifts to the car park.
- There is step-free access into the toilet(s), via lift.
- The standard toilet(s) is/are approximately 10m from the main lifts.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 90cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are moderate to good.
Approach (Main Entrance)
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Approach
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- The surface of the approach is stone/concrete tiles.
- The approach surface is uneven in places.
- There is step-free access on the approach.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located on Admirals Way.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 120cm .
- There is an intercom.
- The height of the intercom is 147cm .
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 120cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 102cm.
- There is also an automatically revolving door next to this one.
- The height of the slow down button is 147cm.
- There is a Hilton Team Member available for assistance at this entrance.
- There is a manual single door to the right of the automatic door and revolving door.
Lobby
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Circulation
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- The type of flooring in the lobby is tiles and carpet.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Seating in the lobby includes; a mixture of seats with and without armrests, bench seating, armchairs and sofas.
- The lighting levels are moderate to good.
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Signage
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- Wayfinding signage is provided.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
- Wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
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Audio
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- This lobby does play background music in public areas.
- Music is played throughout the lobby.
Concierge Desk
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Desk
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- The desk is located on the left as you enter from the main entrance.
- The desk is approximately 4m from the main entrance.
- The desk is clearly visible from the entrance.
- There is step-free access to the desk.
- There is a clear unobstructed route to the desk.
- There are windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
- The desk is not placed in front of a background which is patterned.
- The lighting levels at the desk are moderate to good.
- The height of the desk is medium height (77cm - 109cm) .
- There is sufficient space to write or sign documents on the desk.
- There is not a lowered section of the desk.
- There is sufficient space to write or sign documents on the lowered section of the desk.
- The desk is staffed.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system at the desk.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- The hearing assistance system was not tested at the time of the survey.
- The type of flooring in this area is tiles.
Reception (Main Reception)
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Reception
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- The reception point is located ahead as you enter from the main entrance.
- The reception point is approximately 6m from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- Seats are available for guests at reception.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- The hearing assistance system was not tested at the time of the survey.
- The type of flooring in the reception area is tiles.
Accessible Toilet(s) (Lobby)
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Location and Access
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- This accessible toilet is located to the left as you enter from the main entrance, next to the reception desk.
- This accessible toilet is approximately 6m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 88cm.
- The contrast between the internal door and wall is good.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 150cm x 330cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 76cm.
- The transfer space is obstructed by a sanitary bin and a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm .
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general waste (with lid), sanitary and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 140cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a wall which acts as a backrest.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 83cm .
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is fair.
Lift (Main Lifts)
- There is a lift for public use.
- The lift is located in the lobby opposite reception.
- The lift is clearly visible from the entrance.
- The lift is approximately 7m from the main entrance.
- There are 3 other lifts in this location.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are B, G, 1, 2, 3, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 14.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is fair.
- The colour contrast between the external lift control plate and the wall is fair.
- The clear door width is 110cm.
- The dimensions of the lift are 190cm x 140cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
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Comments
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- The middle lift is the only lift to go to the car park on the basement floor.
Other Floors (Lobby)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located on the right as you enter from the main entrance, opposite the main lifts.
- The stairs are approximately 8m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are B, G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 14.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
Approach (Tworuba Entrance)
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Approach
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- The surface of the approach is block paving.
- The approach surface is uneven in places.
- There is step-free access on the approach.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outside Access (Tworuba Entrance)
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Entrance
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- This information is for the entrance located on Marsh Wall.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Ruba'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 172cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 172cm.
- There is a Hilton Team Member available for assistance at this entrance.
- This entrance is only used during certain times. Please speak with hotel staff for further information.
Eating and Drinking (Tworuba Bar)
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Location and Access
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- The following information is for the restaurant/bar.
- The restaurant/bar is located on the ground floor, just beyond the lobby and main reception area.
- There is step-free access to the restaurant/bar.
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Service and Menus
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- Tables can be booked in advance.
- There is a bar where food and drink can be ordered and table service (on request only).
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
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Service Counter(s)
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- The height of the counter is 114cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is tiles.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 64cm.
- The distance between the floor and the underside of the highest dining table is 72cm.
- The surface height of the highest table is 114cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also high stools, armchairs, bench seats, stools, sofas, high tables, booths and long tables.
- The type of flooring in this area is tiles.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Eating and Drinking (Cinnamon Restaurant)
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Location and Access
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- The following information is for the restaurant.
- The restaurant is located on the ground floor, at the rear of Tworuba.
- There is step-free access to the restaurant.
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Service and Menus
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- Tables can be booked in advance.
- There is a counter where food and drink can be ordered, a buffet counter, a self-service counter and table service (on request only).
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
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Service Counter(s)
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- The height of the counter is 114cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is tiles.
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Self-Service Counter(s)
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- The height of the counter is 85cm.
- The type of flooring in this area is tiles.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 64cm.
- The distance between the floor and the underside of the highest dining table is 72cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also booths, bench seats and high stools.
- The type of flooring in this area is tiles.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Hotel Room Corridors
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Circulation
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- There are not doors in corridors/walkways which have to be opened manually.
- The type of flooring in corridors/walkways is carpet.
- There is poor colour contrast between the walls and floor in the majority of corridors/walkways.
- Seating is available in the lift lobby area on all floors.
- Seating includes; armchairs.
- The lighting levels are moderate to good.
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Signage
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- Wayfinding signage is provided in corridors.
- Wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- The hotel does not play background music in room corridors.
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Access
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- There is step-free access throughout the building via lift(s).
Accessible Room(s) (Room 307 - Bath - Third Floor)
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Accessible Room Information
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- The details in this section relates to the accessible room(s) with a bath.
- This type of accessible room is located on the third and fourth floors.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have identical specifications.
- The ensuite transfer space for the accessible rooms varies from left to right.
- Guests do not need to open a door between the lift and the room(s).
- The room surveyed has an adjoining room.
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Bedroom Features
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- The accessible room surveyed is located on the third floor, in the corridor to the right as you exit the main lifts.
- The accessible room surveyed at the time of the visit was Room 307.
- There is step-free access to the accessible room surveyed, via lift.
- There is pictorial and written signage on or near the accessible room door.
- The colour contrast between the external room door and wall is good.
- The door is manual with a key card lock.
- The fob/card reader height is 100cm.
- The width of the door is 86cm.
- There are lowered spy holes available.
- The colour contrast between the internal room door and wall is good.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 48cm (1ft 7in).
- The measurement between the bed base and floor is 9cm.
- The bed is not moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- The height of the desk is 79cm.
- The desk is not height adjustable.
- The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
- The room surveyed had a height adjustable chair with armrests and an armchair.
- Alternative seating can be requested.
- Wardrobes have not been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- The window control type(s) for the room is a/are standard lever(s).
- The window controls are not at a suitable height for a wheelchair user.
- There is not an emergency alarm in the room.
- There is a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is good.
- The lighting levels in the room are moderate to good.
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Ensuite Facilities
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- The colour contrast between the external ensuite door and wall is good.
- The ensuite door opens outwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The width of the door to the ensuite is 78cm.
- The door does not have a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is good.
- The dimensions of the ensuite are 150cm x 170cm.
- The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has a non-slip floor.
- The colour contrast between the ensuite walls and floor is poor.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- There is a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There are no vertical wall-mounted grab rails at the wash basin.
- The tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- There is a bar of soap available.
- The lighting levels in the ensuite are moderate to good.
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Toilet Details
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- The height of the toilet seat above floor level is 44cm.
- The toilet seat colour contrast is poor.
- The toilet has a lid.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is no dropdown rail.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rail(s) and wall is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 50cm.
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Bath Details
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- The ensuite has a bath.
- The height of the side of the bath from floor level is 56cm.
- The length of the bath is 155cm.
- The tap type is twist/turn.
- There is a mixer tap.
- Bath taps have clear markings to indicate hot and cold settings.
- There is a shower over the bath.
- The shower head is height adjustable.
- The shower control type is twist/turn.
- Shower controls have clear markings to indicate hot and cold settings.
- There is a/are wall-mounted grab rail(s) available for the bath.
- There is a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
- There is a vertical wall-mounted grab rail on the wall near to the taps.
- The colour contrast between the bath wall-mounted grab rails and wall is fair.
Standard Room(s) (Room 208 - Second Floor)
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Bedroom Features
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- The room surveyed is located on the second floor, in the corridor to the right as you exit the main lifts.
- The room surveyed at the time of the visit was Room 208.
- There is step-free access to the room surveyed, via lift.
- There is numbered signage on or near the room door.
- The colour contrast between the external room door and wall is good.
- The width of the door is 76cm.
- The colour contrast between the internal room door and wall is good.
- The colour contrast between the room walls and floor is good.
- The bed type is double.
- The height of the bed is 56cm.
- The measurement between the bed base and floor is 9cm (4in).
- Light switches are within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- The lighting levels in the room are moderate to good.
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Ensuite Facilities
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- The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
- The colour contrast between the external ensuite door and wall is good.
- The ensuite door opens inwards.
- The width of the door to the ensuite is 76cm (2ft 6in).
- The colour contrast between the internal ensuite door and wall is good.
- There is not an emergency alarm within the ensuite.
- There is not a red flashing fire alarm beacon within the ensuite.
- The tap type is lever.
- There is a mixer tap.
- Wall-mounted grab rails are available for the bath.
- The colour contrast between the grab rails and wall is fair.
- The colour contrast between the walls and floor in the ensuite is poor.
- The lighting levels in the ensuite are moderate to good.
Fitness Suite (Second Floor)
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Access to Fitness Suite
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- The fitness suite is situated in the hotel .
- The fitness suite is located on the second floor, to the right as you exit the main lifts.
- The fitness suite is for the use of hotel guests only.
- The fitness suite is not staffed.
- There are surveillance cameras in the fitness suite.
- There is step free access to the fitness suite.
- Level access is by lift.
- The door is manual but requires a key card to unlock.
- The door opening width is 100cm.
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Fitness Suite Information
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- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
- Equipment suitable for mobility or sensory impaired users includes; upper body machines where fixed seats can be removed, cable resistance machines, arm cycles and free weights.
- The type of flooring in the fitness suite is laminate.
- There is not a hearing assistance system.
- The hearing assistance system is not signed.
Steam Room (Fitness Suite - Second Floor)
- There is step free access to the steam room.
- The door opens towards you (pull).
- The width of the door opening is 99cm.
- The steam room does not have an unobstructed minimum turning space of 150cm x 150cm.
- The steam room has bench seating.
- There is an emergency alarm in the steam room.
Sauna (Fitness Suite - Second Floor)
- There is step free access to the sauna.
- The door opens towards you (pull).
- The width of the door opening is 99cm.
- The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
- The sauna has bench seating.
- There is an emergency alarm in the sauna.
Accessible Shower (Fitness Suite - Second Floor)
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Location and Access
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- This accessible shower is located on the second floor, in the fitness suite, next to the sauna and opposite the accessible changing room.
- This accessible shower is approximately 17m from the main lifts.
- There is step-free access to the accessible shower.
- There is written text and pictorial signage on or near the shower door.
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Accessible Shower
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- The shower does not have an unobstructed minimum 150cm x 150cm turning space.
- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 105cm and 185cm when mounted.
- There is no seat for the shower.
- There are not horizontal and/or dropdown rails available on both sides of the shower seat.
- There is not a vertical grab rail for the shower.
- There is an emergency alarm for the shower.
- The emergency pull cord alarm is fully functional.
Accessible Changing Room (Fitness Suite - Second Floor)
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Location and Access
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- This accessible changing room is located on the second floor, in the fitness suite, opposite the sauna and accessible shower.
- This accessible changing room is approximately 17m from the main lifts.
- There is step-free access to the accessible changing room.
- This is a shared changing room.
- A key is not required for the accessible changing room.
- There is pictorial and written text signage on or near the accessible changing room door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the door opening is 92cm.
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
- The dimensions of the accessible changing room are 245cm x 275cm.
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Toilet Features
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- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 175cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is fair.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 170cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 57cm.
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 84cm.
- There is not a towel dispenser.
- There is not a hand dryer.
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Accessible Shower
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- The shower does have an unobstructed minimum 150cm x 150cm turning space.
- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 105cm and 185cm when mounted.
- There is a flip-down/tip-up seat for the shower.
- The seat/chair is not height adjustable.
- The height of the flip-down/tip-up or fixed seat is 48cm.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- The colour contrast between the shower rails and wall is poor.
- There is a vertical grab rail for the shower.
- The colour contrast between the vertical grab rail(s) for the shower and wall is poor.
- There is an emergency alarm for the shower.
- The emergency pull cord alarm is fully functional.
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Other Facilities
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- There is not a locker within the accessible changing room.
Changing Area (Fitness Suite - Second Floor)
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Changing Area
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- There is a/are changing area(s) available.
- The changing area that was surveyed is located on the second floor, to the rear of the fitness suite, opposite the steam room and next to the accessible shower.
- The changing area is approximately 20m from reception.
- There is step-free access to the changing area.
- The facilities available within the changing area include; standard changing rooms/cubicles.
- This is a shared changing area.
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 76cm.
- The type of flooring in the changing area is tiles.
- There is a red flashing fire alarm beacon within the changing area.
- The changing area is made up of cubicles.
- There are lockers within the changing area.
- There is not a/are not locker(s) within reach for a wheelchair user.
- There is not a water dispenser available.
- The lighting levels in the changing area are moderate to good.