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Hilton London Euston

17-18 Upper Woburn Place, Bloomsbury, London, WC1H 0HT

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Access Guide

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COVID-19 Information

  • Hilton is committed to providing a safe environment whilst navigating the pandemic. For more information on what Hilton are doing around Coronavirus please click here.
  • For Hilton's new way of working with regards to meetings and events throughout the pandemic please click here.
  • For Hilton's new cleaning initiative and guest experience please click here.

Hotel Summary

  • Getting to the Hotel View
  • Hotel Information View
    • The hotel does not have its own parking facilities.
    • There is not a designated drop off point.
    • The hotel has 167 rooms in total.
    • There is an/are accessible room(s) within the hotel.
    • The hotel has 3 accessible room(s) with accessible ensuite facilities.
    • There is/are 3 accessible room(s) with a wet room/wheel in shower.
    • There is not an/are not adjoining room(s) available for the accessible room(s).
    • There is an/are adjoining room(s) available for the standard room(s).
    • The restaurant/bar facilities in this hotel include; Mulberry's Restaurant, Woburn Place Bar & Lounge and Woburn Place Dining Room.
    • Accessible toilet facilities are available.
  • Additional Accessibility Aids View
    • There is a deaf alert system at the hotel.
    • Panic alarms are not available on request.
    • Vibrating pillows alarms are available on request.
    • Bed raisers are available on request.
    • Bath steps are available on request.
    • Bath seats are available on request.
    • Bath mats are available on request.
    • Raised toilet seats are available on request.
    • Portable hoists are available on request.
  • Conference and Meeting Facilities View
    • Conference/meeting facilities are available.
    • The conference/meeting facilities are located on the lower ground floor.
    • The meeting rooms and event spaces are all located on the lower ground floor of the hotel.
      These include the Stephenson Suite, Inwood, Cubitt and Scott Rooms.
      The layout and furniture in the rooms may vary, depending on the type of meeting or event taking place.
  • Spa and Leisure Facilities View
    • The hotel has; a fitness suite.
    • The fitness suite is located on the lower ground floor and is for guests only.
      A key card is required to gain access into the fitness suite.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Getting Help and Assistance

  • There is a Hilton Team Member available for help and assistance.
  • There is not a Hilton Team Member trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and walking sticks.
  • To obtain mobility aids please contact the Concierge desk.

Off Site Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Endsleigh Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 200cm x 660cm.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are not provided .
    • Parking is free for Blue Badge holders.
  • On Street Standard Parking View
    • Standard on street parking is available .
    • The standard on street parking is located on Endsleigh Gardens.
    • There are time restrictions for this on street parking.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Marchmont Street.
    • The name of the car park is Brunswick Square NCP Car Park.
    • The car park type is underground.
    • The car park surface is concrete.
    • There is not a/are not Blue Badge parking bay(s) available within the car park.
    • Clearly marked/signposted parent and child parking bays are not available.

Outside Access (Hotel Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the hotel, on Upper Woburn Place.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hilton London Euston'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is an intercom.
    • The height of the intercom is 106cm .
    • The main door(s) open(s) both ways.
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
    • There is also an automatically revolving door next to this one.
    • If you are unable to manage the steps, please ring the intercom at the bottom of the steps. A member of staff will then come and escort you to reception by an alternative route.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are in the centre of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Alternative Entrance and Route

  • Guests who cannot manage the steps at the main entrance, need to ring the bell at the bottom of the steps for assistance.
  • A member of staff will then come out to escort you to reception via an alternative route.
  • The route involves two service lifts and going through the housekeeper’s area to reach the main reception.
  • The outside lift is at street level and descends to the lower ground floor.
  • From there it is approximately 17 metres to the next service lift which is inside the hotel.
  • On route there are two sets of double doors, the first set is 130cm wide and the second set 140cm wide.

Lift (Alternative Entrance Lift - External)

  • There is a lift for public use.
  • The lift is located to the right of the hotel entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 16m from the hotel entrance.
  • The lift is a platform lift.
  • A Hilton Team Member needs to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 102cm.
  • The dimensions of the lift are 150cm x 180cm.
  • There are separate entry and exit doors in the lift.
  • Comments View
    • This is a service lift and not for public use.
    • Please ring the intercom at the hotel entrance for assistance and a member of staff will escort you to reception by an alternative route.

Lift (Alternative Entrance Lift - Internal)

  • There is not a lift for public use.
  • The lift is located in the housekeeper's area in the basement.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A Hilton Team Member needs to be notified for use of the lift.
  • The floors which are accessible by this lift are B, G, 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 80cm.
  • The dimensions of the lift are 130cm x 130cm.
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Lobby

  • Circulation View
    • The type of flooring in the lobby is tiles.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Seating in the lobby includes; seats with armrests.
    • The lighting levels are moderate to good.
  • Signage View
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
    • Wayfinding signage is clearly presented/easy to read.
    • Dementia friendly signage is not provided.
  • Audio View
    • This lobby does not play background music in public areas.

Reception

  • Reception View
    • The reception point is located on the right hand side of the lobby.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step-free access to the reception point.
    • There is not a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+) .
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Seats are available for guests at reception.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • The hearing assistance system is located to the right of the reception desk.
    • Hilton Team Members are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 23/09/2019.
    • The hearing assistance system was working at the time of testing.
    • The type of flooring in the reception area is tiles.

Concierge Desk

  • Desk View
    • The desk is located on the left hand side of reception desk.
    • Clear signage for the desk is not visible from the lift.
    • There is step-free access to the desk.
    • There is a clear unobstructed route to the desk.
    • There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is not placed in front of a background which is patterned.
    • The lighting levels at the desk are moderate to good.
    • The height of the desk is high (110cm+) .
    • There is sufficient space to write or sign documents on the desk.
    • There is not a lowered section of the desk.
    • There is a hearing assistance system at the desk.
    • The type of system is a portable loop.
    • The hearing assistance system is not signed.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The type of flooring in this area is tiles.

Eating and Drinking (Woburn Place Bar & Lounge - Ground Floor)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located to the left, off the lobby.
    • There is step-free access to the bar.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where drinks can be ordered and full table service.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; handheld menus and large print menus.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is a modern bar menu.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 118cm.
    • The type of flooring in this area is wood.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 61cm.
    • The surface height of the lowest table is 49cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also sofas, coffee tables and high stools.
    • The type of flooring in this area is wood and carpet.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.

Step(s) (Woburn Place Dining Room)

  • There is a/are step(s) located at the rear of the lobby, to the left of the lifts.
  • The step(s) is/are used to access Woburn Place Dining Room.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Eating and Drinking (Woburn Place Dining Room - Ground Floor)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located at the rear of the lobby, to the left of the main lifts.
    • There is stepped access to the restaurant.
    • For access there are double manual doors which are easy to open.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service.
    • Menu types include; handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is Fine Dining.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • Background music is only played at certain times.
    • There is not a hearing assistance system .
    • There is a portable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 73cm.
    • The distance between the floor and the underside of the highest dining table is 74cm.
    • The surface height of the lowest table is 45cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also sofas, armchairs and coffee tables.
    • The type of flooring in this area is carpet and wood.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are low to moderate.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.

Accessible Toilet(s) (Ground Floor)

  • Location and Access View
    • This accessible toilet is located in the corridor, to the left of the reception desk .
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is fair.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door and wall is fair.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 190cm x 210cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 112cm.
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm .
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 92cm .
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The contrast between the towel dispenser and the wall is good.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available .
    • The height of the baby change table is 75cm.

Standard Toilet(s) (Ground Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The female toilet is located in the corridor, to the left of the reception desk.
    • There is step-free access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The male toilet is located in the corridor, to the left of the reception desk.
    • There is step-free access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is written text and pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.

Other Floors (Lobby Area)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are located at the rear of the lobby.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are B, G and UG.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is not a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.
  • Other Information View
    • The room(s) on the floors which are not accessible is/are guest rooms 76 - 85.

Lift (Main Lift)

  • There is a lift for public use.
  • The lift is located at the rear of the lobby.
  • The lift is clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B, G, 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 80cm.
  • The dimensions of the lift are 106cm x 170cm.
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Other Floors (North)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the right of the lobby.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are B, G, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Other Floors (South)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located on the left of the lobby.
    • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Other Floors (Rear Staircase)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located at the rear of the hotel.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are LG, G, UG, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Eating and Drinking (Mulberry's Restaurant - Lower Ground Floor)

  • Location and Access View
    • The following information is for the breakfast area.
    • The breakfast area is located on the lower ground floor, to the right when exiting the main lift.
    • There is step-free access to the breakfast area.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a self-service counter.
    • Hilton Team Members can bring food and/or drinks to tables.
    • The type of food served here is breakfasts only.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • Background music is only played during certain functions.
    • There is a hearing assistance system .
    • The system is a portable loop.
  • Self-Service Counter(s) View
    • The height of the counter is 90cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is carpet and tiles.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 68cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • All chairs have armrests on both sides.
    • The type of flooring in this area is carpet.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Access to the additional seating area is via 1 clearly marked step without handrails.

Event Room(s) / Space(s) (Stephenson Suites 1, 2 and 3 - Lower Ground Floor)

  • Access to the Room View
    • The rooms surveyed were Stephenson Suites 1, 2 and 3.
    • Stephenson Suites 1, 2 and 3 are located on the lower ground floor, to the left when exiting the main lift.
    • There is wayfinding signage for the rooms.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in block capital lettering, that is clearly visible.
    • Hilton Team Members can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 140cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • The type of system is a portable loop.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
    • The Stephenson Suites can be divided into three separate rooms or kept as one large room.

Event Room(s) / Space(s) (Scott - Lower Ground Floor)

  • Access to the Room View
    • The room surveyed was Scott.
    • Scott is located on the lower ground floor, to the left when exiting the main lift.
    • There is wayfinding signage for the room.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
    • Hilton Team Members can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • The type of system is a portable loop.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Event Room(s) / Space(s) (Cubitt - Lower Ground Floor)

  • Access to the Room View
    • The room surveyed was Cubitt.
    • Cubitt is located on the lower ground floor, to the left when exiting the main lift.
    • There is wayfinding signage for the room.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in block capital lettering, that is clearly visible.
    • Hilton Team Members can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • The type of system is a portable loop.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are good.

Event Room(s) / Space(s) (Inwood - Lower Ground Floor)

  • Access to the Room View
    • The room surveyed was Inwood.
    • Inwood is located on the lower ground floor, to the left when exiting the lift.
    • There is wayfinding signage for the room.
    • There is clear signage for the room(s) (on or near the door).
    • There is written signage for the room(s), in block capital lettering, that is clearly visible.
    • Hilton Team Members can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
    • The colour contrast between the external door and wall is poor.
    • The colour contrast between the internal door and wall is poor.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • The type of system is a portable loop.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are adjustable.

Fitness Suite (Lower Ground Floor)

  • Access to Fitness Suite View
    • The fitness suite is situated in the hotel .
    • The fitness suite is located on the lower ground, ahead when exiting the main lift.
    • The fitness suite is for the use of hotel guests only.
    • The fitness suite is not staffed.
    • There are surveillance cameras in the fitness suite.
    • There is step free access to the fitness suite.
    • The door is key card activated.
    • The door opening width is 130cm.
  • Fitness Suite Information View
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
    • Equipment suitable for mobility or sensory impaired users includes; free weights and cable resistance machines.
    • The type of flooring in the fitness suite is vinyl and laminate.
    • There is a hearing assistance system.
    • The type of system is a portable loop.

Standard Toilet(s) (Lower Ground Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The female toilet is located on the lower ground floor, opposite the Scott Room.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 15m from the main lift.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 89cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are low to moderate.
  • Toilet Facilities 2 View
    • The male toilet is located on the lower ground floor, opposite the Cubitt Room.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 11m from the main lift.
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 89cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are low to moderate.

Hotel Room Corridors

  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet.
    • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • The lighting levels are varied.
  • Signage View
    • Wayfinding signage is provided in corridors.
    • Wayfinding signage is clearly presented/easy to read.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • The hotel does not play background music in room corridors.
  • Access View
    • There is step-free access throughout the majority of the building, via lift.
    • There is/are 5 clearly marked step(s), with handrails on both sides, for access to Rooms 86 - 88 on the ground floor.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps in level change 1 can be seen in photograph 9.
    • There is/are 3 unmarked step(s), with handrails on both sides, for access to Rooms 126 -135 on the second floor.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps in level change 2 can be seen in photograph 10.

Accessible Room(s) (Room 92 - Accessible Triple Family - Ground Floor)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located on the ground, first and second floors.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • Guests do not need to open a door between the entrance and the room(s).
    • The room surveyed does not have an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the ground floor, at the end of the corridor, to the left of the reception desk.
    • The accessible room surveyed at the time of the visit was Room 92.
    • There is step-free access to the accessible room surveyed.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is poor.
    • The door is key card activated.
    • The fob/card reader height is 102cm.
    • The width of the door is 88cm.
    • There are not lowered spy holes available.
    • The colour contrast between the internal room door and wall is poor.
    • The bed type is single, double or zip and link.
    • The bed height is not adjustable.
    • The height of the bed is 68cm.
    • The measurement between the bed base and floor is 14cm.
    • The bed is not moveable.
    • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 77cm.
    • The desk is not height adjustable.
    • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
    • The room surveyed had an armchair and a desk chair with armrests.
    • Alternative seating can be requested.
    • Wardrobes have not been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are accessible from the bed.
    • The window control type(s) for the room is a/are standard lever(s).
    • The window controls are not at a suitable height for a wheelchair user.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is poor.
    • The ensuite door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 86cm.
    • The door has a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is fair.
    • The dimensions of the ensuite are 240cm x 175cm.
    • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is good.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm .
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • There is a bar of soap available.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • There is a second wash basin at a height of 87cm.
    • The lighting levels in the ensuite are good.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • The toilet has a cistern.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 172cm.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 52cm.
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 54cm.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • There is a single vertical grab rail to assist standing users.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the shower dropdown rail(s) and wall is/are good.

Standard Room(s) (Room 217 - Standard Double - Second Floor)

  • Bedroom Features View
    • The room surveyed is located on the second floor, to the left when exiting the main lift.
    • The room surveyed at the time of the visit was Room 217.
    • There is step-free access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is fair.
    • The width of the door is 77cm.
    • The colour contrast between the internal room door and wall is fair.
    • The colour contrast between the room walls and floor is good.
    • The bed type is double.
    • The height of the bed is 66cm.
    • The measurement between the bed base and floor is 15cm.
    • Light switches are within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a toilet, a shower and a wash basin.
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens by sliding.
    • The width of the door to the ensuite is 63cm.
    • The colour contrast between the internal ensuite door and wall is good.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • Wall-mounted grab rails are available for the shower.
    • The colour contrast between the grab rails and wall is good.
    • The colour contrast between the walls and floor in the ensuite is poor.
    • The lighting levels in the ensuite are good.

Accessible Room(s) (Room 225 - Deluxe Twin Room - Second Floor)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located on the ground, first and second floors.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • Guests do not need to open a door between the lift and the room(s).
    • The room surveyed does not have an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the second floor, to the left when exiting the main lift.
    • The accessible room surveyed at the time of the visit was Room 225 - Deluxe.
    • There is step-free access to the accessible room surveyed, via lift.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is fair.
    • The door is key card activated.
    • The fob/card reader height is 95cm.
    • The width of the door is 86cm.
    • There are not lowered spy holes available.
    • The colour contrast between the internal room door and wall is poor.
    • The bed type is single or zip and link.
    • The bed height is not adjustable.
    • The height of the bed is 65cm.
    • The measurement between the bed base and floor is 14cm.
    • The bed is not moveable.
    • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • Hilton Team Members can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 75cm.
    • The desk is not height adjustable.
    • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
    • The room surveyed had a desk chair with armrests and an armchair.
    • Alternative seating can be requested.
    • Wardrobes have not been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are accessible from the bed.
    • The window control type(s) for the room is a/are standard lever(s).
    • The window controls are not at a suitable height for a wheelchair user.
    • There is an emergency alarm in the room.
    • The emergency pull cord alarm in the room is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is poor.
    • The ensuite door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 86cm.
    • The door has a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is poor.
    • The dimensions of the ensuite are 250cm x 260cm.
    • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is good.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • There is a bar of soap available.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • There is a second wash basin at a height of 86cm.
    • The lighting levels in the ensuite are moderate to good.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is good.
    • The toilet has a cistern.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 77cm.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 52cm.
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 51cm.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • There is a single vertical grab rail to assist standing users.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the shower dropdown rail(s) and wall is/are good.

Standard Room(s) (Room 233 - Family King Room - Second Floor)

  • Bedroom Features View
    • The room surveyed is located on the second floor, to the left when exiting the main lift.
    • The room surveyed at the time of the visit was Room 233 - Family King Room.
    • There is step-free access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is fair.
    • The width of the door is 76cm.
    • The colour contrast between the internal room door and wall is fair.
    • The colour contrast between the room walls and floor is good.
    • The bed type is single, double or zip and link.
    • The height of the bed is 66cm.
    • The measurement between the bed base and floor is 15cm.
    • Light switches are not within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a bath, a toilet and a wash basin.
    • The colour contrast between the external ensuite door and wall is fair.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 67cm.
    • The colour contrast between the internal ensuite door and wall is poor.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • Wall-mounted grab rails are available for the bath.
    • The colour contrast between the grab rails and wall is good.
    • The colour contrast between the walls and floor in the ensuite is fair.
    • The lighting levels in the ensuite are good.