You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Getting to the Hotel View
  • For information on how to get to the hotel (new tab) - click here
• Hotel Information View
  • The hotel has its own parking facilities.
  • There is a designated drop off point.
  • The hotel has 601 rooms in total.
  • There is not an/are not accessible room(s) within the hotel.
  • The hotel has 5 accessible room(s) with accessible ensuite facilities.
  • There is/are 2 accessible room(s) with a wet room/wheel in shower.
  • There is/are 3 accessible room(s) with a bath.
  • There is an/are adjoining room(s) available for the accessible room(s).
  • There is an/are adjoining room(s) available for the standard room(s).
  • The restaurant/bar facilities in this hotel include; WestEleven Restaurant and Avenue Bar & Lounge.
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • There is a deaf alert system at the hotel.
  • Panic alarms are available on request.
  • Vibrating pillows alarms are available on request.
  • Bed raisers are available on request.
  • Bath steps are available on request.
  • Bath seats are available on request.
  • Bath mats are available on request.
  • Raised toilet seats are available on request.
  • Portable hoists are not available on request.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • The conference/meeting facilities are located on the basement and ground floors.
  • For the Hilton London Kensington - Conference Facilities AccessAble access guide please click here (new tab)
• Spa and Leisure Facilities View
  • The hotel has; a fitness suite.
  • The fitness suite is located on the basement floor.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print, Braille and different languages on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located outside the main entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.

You are on Hotel Parking (Basement Floor). Skip to the next section.

Hotel Parking (Basement Floor)

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• Parking View
  • The venue does have its own parking facilities.
  • The car park is located on the basement floor .
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 288cm.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 320cm x 410cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for visitors of the venue.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab)
  • Payment machines are located in the lobby on the ground floor, opposite the Avenue Bar & Lounge.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is concrete.
  • There is a road to cross between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 16m from the car park to atrium lift.
  • Assistance may be required because there is/are slopes/ramps.
• Comments View
  • Photographs 1-4 show the Blue Badge parking in the car park.
  • Photographs 5 and 6 show the walkways in the car park.
  • Photograph 10 shows the payment meter in the lobby opposite Avenue One Bar & Lounge.
  • Photograph 11 shows the Blue Badge bay outside the side entrance.
  • The measurements for the Blue Badge bay is 280cm in width by 490cm in depth.
  • Photograph 12 shows the Blue Badge bay outside the main entrance.
  • The measurements for the Blue Badge bay is 280cm in width by 600cm in depth.

You are on Other Floors (Car Park to Lobby). Skip to the next section.

Other Floors (Car Park to Lobby)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the car park, leading up to the lobby on the ground floor.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are B and G.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Entrance (Car Park Entrance). Skip to the next section.

Entrance (Car Park Entrance)

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• Entrance View
  • This information is for the entrance located in the car park on the basement floor level next to the vehicle entrance and exit area.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Accessible Entrance Hotel Reception'.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 86cm from floor level.
  • The door(s) is/are single width.
  • The width of the opening is 98cm.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located on the approach to the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 120cm (3ft 11in).
  • The lighting levels at the ramp/slope are moderate to good.
• Comments View
  • This entrance leads to the basement level of the hotel, including the car park atrium platform lift, stairs and fitness suite.

You are on Other Floors (Car Park to Atrium). Skip to the next section.

Other Floors (Car Park to Atrium)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located next to the Atrium and Sixt Counter on the ground floor and near the Vehicle Exit in the Car Park on the Basement Level.
  • The stairs are approximately 35m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G-B.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Lift (Car Park to Atrium). Skip to the next section.

Lift (Car Park to Atrium)

• There is a lift for public use.
• The lift is located in the car park.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is a platform lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B and G.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 80cm.
• The dimensions of the lift are 145cm x 90cm.
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Approach (Main Entrance). Skip to the next section.

Approach (Main Entrance)

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• Approach View
  • The surface of the approach is tarmac and block paving.
  • The approach surface is uneven in places.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.
• Comments View
  • Photographs 1 and 2 shows the approach from the left as you face the entrance.
  • Photograph 3 shows the approach from the right as you face the entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton Kensington'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) by revolving.
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 94cm from floor level.
  • The width of the door opening is 215cm.
  • There is a Hilton Team Member available for assistance at this entrance.

You are on Ramp(s) / Slope(s) and Step(s) (Main Entrance). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Main Entrance)

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• Ramp / Slope View
  • There is a ramp/slope located immediately beyond the main entrance, next to the concierge desk on the ground floor.
  • The ramp/slope is used to access the main reception and the hotel.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 98cm.
  • The lighting levels at the ramp/slope are moderate to good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located immediately beyond the main entrance, next to the concierge desk and ramp on the ground floor.
  • The step(s) is/are used to access the main reception and the hotel.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are moderate to good.

You are on Concierge Desk. Skip to the next section.

Concierge Desk

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• Desk View
  • The desk is located on the right as you enter from the main entrance.
  • The desk is approximately 7m from the main entrance.
  • The desk is clearly visible from the entrance.
  • There is step-free access to the desk.
  • There is a clear unobstructed route to the desk.
  • There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a background which is patterned.
  • The lighting levels at the desk are moderate to good.
  • The height of the desk is medium height (77cm - 109cm) .
  • There is sufficient space to write or sign documents on the desk.
  • There is not a lowered section of the desk.
  • The desk is staffed.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system at the desk.
  • The type of flooring in this area is carpet.

You are on Approach (Side Entrance). Skip to the next section.

Approach (Side Entrance)

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• Approach View
  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.
  • The width of the ramp/slope is 100cm.

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the hotel, opposite the main reception.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton Kensington'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.
  • There is also a revolving door next to this one.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 110cm.
  • There is a Hilton Team Member available for assistance at this entrance.

You are on Lobby (Ground Floor). Skip to the next section.

Lobby (Ground Floor)

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• Circulation View
  • The type of flooring in the lobby is carpet, vinyl and stone.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; a mixture of seats with and without armrests.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played throughout the lobby.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

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• Reception View
  • The reception point is located on the ground floor, to the left as you enter the main entrance, immediately beyond Avenue One Bar & Lounge.
  • The reception point is approximately 20m from the main entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Seats can be made available for guests at reception.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • The hearing assistance system is located on the far right of the reception desk.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • The type of flooring in the reception area is vinyl and carpet.
• Comments View
  • This desk is also used for people attending a conference.

You are on Shop. Skip to the next section.

Shop

• The shop is located on the ground floor of the hotel opposite reception and next to the Concierge Desk.
• The shop is approximately 15 metres from the main entrance.
• Access into the shop is via double width doors that open towards you (pull), are permanently held open and have an opening width of 110cm.
• There is a counter to the rear.
• The height of the counter is 86cm and it has sufficient space to sign documents.
• The shops sells snacks, drinks and souvenirs/gifts.
• Please check with reception for opening times as these vary.

You are on Accessible Toilet(s) (Ground Floor - Lobby 1 - Shared - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Lobby 1 - Shared - Right Hand Transfer)

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• Location and Access View
  • This accessible toilet is located on the ground floor, in the corridor between Avenue One Bar & Lounge and the Atrium.
  • This accessible toilet is approximately 25m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 89cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 210cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, general waste (with lid) and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 47cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 97cm.
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm.
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 114cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm.
  • The contrast between the hand dryer and the wall is poor.

You are on Accessible Toilet(s) (Ground Floor - Lobby 2 - Left Hand Transfer - Baby Change). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Lobby 2 - Left Hand Transfer - Baby Change)

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• Location and Access View
  • This accessible toilet is located on the ground floor, in the corridor between Avenue One Bar & Lounge and the Atrium.
  • This accessible toilet is approximately 27m from the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 89cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 210cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 47cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm.
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm.
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 110cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm.
  • The contrast between the hand dryer and the wall is poor.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 85cm.

You are on Standard Toilet(s) (Lobby). Skip to the next section.

Standard Toilet(s) (Lobby)

• Standard toilet facilities are not available.

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• Toilet Facilities View
  • The female and male toilets are located on the ground floor, in the corridor between Avenue One Bar & Lounge and the Atrium.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 29m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Eating and Drinking (Avenue One Bar & Lounge). Skip to the next section.

Eating and Drinking (Avenue One Bar & Lounge)

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• Location and Access View
  • The following information is for the restaurant/bar.
  • The restaurant/bar is located on the ground floor, to the left as you enter from the main entrance.
  • There is step-free access to the restaurant/bar.
  • The accessible entrance is on the left as you enter from the main entrance.
    The door is single, opens away from you (push) and has an opening width of 130cm.
    This entrance is only open as and when required.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a bar where food and drink can be ordered and table service (on request only).
  • Hilton Team Members can bring food and/or drinks to tables.
  • Menu types include; handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system.
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 108cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is laminate.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 34cm.
  • The distance between the floor and the underside of the highest dining table is 108cm.
  • The surface height of the lowest table is 32cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, armchairs, sofas and bench seats.
  • The type of flooring in this area is carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Lighting levels may be lower in the evening.
  • Access to the additional seating area is via 2, steps with a height of 15cm and a handrail on the left going up.

You are on Step(s) (Lobby to Avenue One Bar & Lounge). Skip to the next section.

Step(s) (Lobby to Avenue One Bar & Lounge)

• There is a/are step(s) located on the ground floor, in the lobby opposite the corridor leading to the toilets and atrium.
• The step(s) is/are used to access Avenue One Bar & Lounge.
• There is/are 4 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Eating and Drinking (WestEleven). Skip to the next section.

Eating and Drinking (WestEleven)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the ground floor, in the lobby between Avenue One Bar & Lounge and the Executive Suite.
  • There is step-free access to the restaurant.
  • This restaurant is for hotel guests only.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a self-service counter.
  • Hilton Team Members can bring food and/or drinks to tables.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played at certain times.
  • There is not a hearing assistance system.
• Self-Service Counter(s) View
  • The height of the counter is 85cm.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 74cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Lighting levels may be lower in the evening.
  • Access to the additional seating area is via 2 steps with a height of 10cm and handrail in the centre.

You are on Lift (Main Hotel Lifts). Skip to the next section.

Lift (Main Hotel Lifts)

• There is a lift for public use.
• The lift is located next to the Executive Lounge and WestEleven Restaurant.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 30m from the main entrance.
• There are 4 other lifts in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6 and 7.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 118cm.
• The dimensions of the lift are 190cm x 135cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Ramp(s) / Slope(s) and Step(s) (Atrium). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Atrium)

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• Ramp / Slope View
  • There is a ramp/slope located on the ground floor, opposite Sixt Vehicle Rental counter.
  • The ramp/slope is used to access the Atrium.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located on the ground floor, opposite Sixt Vehicle Rental counter.
  • The step(s) is/are used to access the Atrium.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 9cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.
• Comments View
  • There is another set of steps the opposite side of the Atrium between the Atrium and main reception.
  • Photograph 1 shows the ramp and steps opposite the Sixt Counter.
  • Photograph 2 shows the steps next to the main reception and Airline Crew Check-In area.

You are on Eating and Drinking (Atrium). Skip to the next section.

Eating and Drinking (Atrium)

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• Location and Access View
  • The following information is for the lounge.
  • The lounge is located on the ground floor, to the rear of the lobby and reception area.
  • There is ramped/sloped or stepped access to the lounge.
  • This area is used by people visiting the conference facilities and also by airline staff staying at the hotel.
• Service and Menus View
  • There is a self-service counter.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Self-Service Counter(s) View
  • The height of the counter is 90cm.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 45cm.
  • The distance between the floor and the underside of the highest dining table is 112cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also high tables, sofas and armchairs.
  • The type of flooring in this area is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.

You are on Other Floors (Ground Floor to Upper Ground Floor). Skip to the next section.

Other Floors (Ground Floor to Upper Ground Floor)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the ground floor, in the lobby next to the Car Park to Atrium Lift.
  • The stairs are approximately 28m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G and UG.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The service(s) on the floors which are not accessible is/are Boardrooms 1 and 2..
• Comments View
  • The handrails vary from the left to right along the stairs.

You are on Fitness Suite (Basement Floor). Skip to the next section.

Fitness Suite (Basement Floor)

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• Access to Fitness Suite View
  • The fitness suite is situated in the hotel .
  • The fitness suite is located on the basement floor, close to the car park.
  • The fitness suite is for the use of hotel guests only.
  • The fitness suite is not staffed.
  • There are surveillance cameras in the fitness suite.
  • There is step free access to the fitness suite.
  • Level access is by lift.
  • The door is key card activated.
  • The door opening width is 120cm.
• Fitness Suite Information View
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; arm cycles, free weights, cable resistance machines and upper body machines where fixed seats can be removed.
  • The type of flooring in the fitness suite is laminate.
  • There is not a hearing assistance system.

You are on Accessible Changing Room (Fitness Suite). Skip to the next section.

Accessible Changing Room (Fitness Suite)

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• Location and Access View
  • This accessible changing room is located on the basement floor, in the corridor leading to the fitness suite.
  • This accessible changing room is approximately 12m from the car park to atrium lift.
  • There is step-free access to the accessible changing room, via lift.
  • This is a shared changing room.
  • A key is not required for the accessible changing room.
  • There is pictorial signage on or near the accessible changing room door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the door opening is 90cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
  • The dimensions of the accessible changing room are 155cm x 215cm.
• Toilet Features View
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 86cm.
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 49cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder is on the dropdown rail.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm.
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 82cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 94cm.
  • The contrast between the hand dryer and the wall is fair.
• Accessible Shower View
  • The shower does not have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is not height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 48cm.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is fair.
  • There is not a vertical grab rail for the shower.
  • There is not an emergency alarm for the shower.

You are on Changing Area (Fitness Suite). Skip to the next section.

Changing Area (Fitness Suite)

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located on the basement floor, next to the fitness suite, steam and sauna room.
  • There is step-free access to the changing area, via lift.
  • The facilities available within the changing area include; standard changing rooms/cubicles.
  • This is a shared changing area.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm.
  • The type of flooring in the changing area is tiles.
  • There is a red flashing fire alarm beacon within the changing area.
  • The changing area is open plan with bench seating.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are moderate to good.

You are on Hotel Room Corridors (Floors 1-7). Skip to the next section.

Hotel Room Corridors (Floors 1-7)

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• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is provided in corridors.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • The hotel does not play background music in room corridors.
• Access View
  • There is step-free access throughout the majority of the building, via lift.

You are on Accessible Room(s) (Room 1004 - Bathroom - First Floor). Skip to the next section.

Accessible Room(s) (Room 1004 - Bathroom - First Floor)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a bath.
  • This type of accessible room is located on the first and third floors.
  • There is step-free access to this type of accessible room.
  • The ensuite transfer space for the accessible rooms varies from left to right.
  • Guests do not need to open a door between the entrance and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the first floor, to the left as you exit the lift.
  • The accessible room surveyed at the time of the visit was Room 1004.
  • There is step-free access to the accessible room surveyed, via lift.
  • There is pictorial signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is key card activated.
  • The fob/card reader height is 120cm.
  • The width of the door is 82cm.
  • There are not lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is single or double.
  • The bed height is not adjustable.
  • The height of the bed is 54cm.
  • The measurement between the bed base and floor is 20cm.
  • The bed is not moveable.
  • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • Hilton Team Members can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 80cm.
  • The desk is not height adjustable.
  • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The room surveyed had a height adjustable chair without armrests.
  • Alternative seating can be requested.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are at a suitable height for a wheelchair user.
  • There is an emergency alarm in the room.
  • The emergency pull cord alarm in the room is within reach and fully functional.
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens by sliding.
  • The door may be difficult to open.
  • The door has no lock.
  • The width of the door to the ensuite is 72cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 135cm x 160cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is good.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a cistern.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 55cm.
• Bath Details View
  • The ensuite has a bath.
  • The height of the side of the bath from floor level is 47cm.
  • The length of the bath is 144cm.
  • The tap type is lever.
  • There is a mixer tap.
  • Bath taps have clear markings to indicate hot and cold settings.
  • There is a shower over the bath.
  • The shower head is height adjustable.
  • The shower control type is lever.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is a/are wall-mounted grab rail(s) available for the bath.
  • There is a horizontal wall-mounted grab rail on the wall which is the full length of the bath.
  • There is a vertical wall-mounted grab rail on the wall near to the taps.
  • The colour contrast between the bath wall-mounted grab rails and wall is fair.

You are on Standard Room(s) (Room 1109 - Shower Room - First Floor). Skip to the next section.

Standard Room(s) (Room 1109 - Shower Room - First Floor)

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• Bedroom Features View
  • The room surveyed is located on the first floor, to the right as exit lift.
  • The room surveyed at the time of the visit was Room 1109.
  • There is step-free access to the room surveyed, via lift.
  • There is pictorial signage on or near the room door.
  • The colour contrast between the external room door and wall is good.
  • The width of the door is 76cm.
  • The room door is push pad activated.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 70cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • Light switches are within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a wash basin, a toilet and a shower.
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens by sliding.
  • The width of the door to the ensuite is 56cm.
  • The colour contrast between the internal ensuite door and wall is good.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the wash basin, toilet and shower.
  • The colour contrast between the grab rails and wall is good.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The lighting levels in the ensuite are moderate to good.

You are on Accessible Room(s) (Room 3052 - Wet Room - Third Floor). Skip to the next section.

Accessible Room(s) (Room 3052 - Wet Room - Third Floor)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have identical specifications.
  • The ensuite transfer space for the accessible rooms varies from left to right.
  • Guests need to open a door between the entrance and the room(s).
  • There is an external entrance to access the room.
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the third floor, to the left as you exit the lift.
  • The accessible room surveyed at the time of the visit was Room 3052.
  • There is step-free access to the accessible room surveyed, via lift.
  • There is pictorial signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is good.
  • The door is key card activated.
  • The fob/card reader height is 120cm.
  • The width of the door is 82cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is good.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 70cm.
  • The measurement between the bed base and floor is 5cm (2in).
  • The measurement between the bed base and floor is 5cm.
  • The bed is not moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The room surveyed had a desk chair without armrests and a sofa.
  • Alternative seating can be requested.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are not at a suitable height for a wheelchair user.
  • There is not an emergency alarm in the room.
  • There is a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens outwards.
  • The door may be difficult to open.
  • The door has no lock.
  • The width of the door to the ensuite is 82cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 110cm x 150cm.
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is good.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal bin disposal units.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a bar of soap available.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is good.
  • The toilet has a cistern.
  • There is not a lateral transfer space.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is no dropdown rail.
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 50cm.
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower tray is accessed via an easy slope.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 48cm.
  • There is not a/are not wall-mounted grab rail(s) available for the shower.