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Hilton London Metropole

225 Edgware Road, Paddington, London, W2 1JU

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Access Guide

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Hotel Summary

  • Getting to the Hotel View
  • Hotel Information View
    • The hotel has its own parking facilities.
    • There is a designated drop off point.
    • The hotel has 1,100 rooms in total.
    • There is an/are accessible room(s) within the hotel.
    • The hotel has 14 accessible room(s) with accessible ensuite facilities.
    • There is/are 0 accessible room(s) with a ceiling track hoist.
    • There is/are 14 accessible room(s) with a wet room/wheel in shower.
    • There is an/are adjoining room(s) available for the accessible room(s).
    • There is an/are adjoining room(s) available for the standard room(s).
    • The restaurant/bar facilities in this hotel include; Bow Bar, Tyburn Kitchen, Tyburn Kitchen Bar and Tyburn Market.
    • Accessible toilet facilities are available.
  • Additional Accessibility Aids View
    • There is a deaf alert system at the hotel.
    • Panic alarms are available on request.
    • Vibrating pillows alarms are available on request.
    • Bed raisers are available on request.
    • Bath steps are available on request.
    • Bath seats are available on request.
    • Bath mats are available on request.
    • Raised toilet seats are available on request.
    • Portable hoists are available on request.
  • Conference and Meeting Facilities View
  • Spa and Leisure Facilities View
    • The hotel has; a fitness suite.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.

Hotel Parking

  • Parking View
    • The hotel does have its own parking facilities.
    • The car park is located off Harbet Road .
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 190cm.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 4 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 480cm x 500cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are not available.
  • Paying View
    • There are parking charges for the car park.
    • Parking is not free for visitors of the venue.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the building, at the entrance to the car park and throughout the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • To see the parking charges please click here (opens new tab)
    • Payment machines are located in the car park lift foyers on levels B1, B2 and G.
    • There is not a payment machine at a convenient height for wheelchair users, however payment can be made at reception.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac and concrete.
    • There is not a road to cross between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 9m from the car park lift.
  • Comments View
    • There is a ramp leading from the Blue Badge Bays to the entrance for the lift foyer.
    • The ramp is steep and has a handrail on the left going up.
    • The width of the ramp is 110cm.

Other Floors (Car Park)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are B2, B1 and G.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on the left going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located next to the car park.
  • The lift is a standard lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B1, B2 and G.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 110cm.
  • The dimensions of the lift are 190cm x 135cm.
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Drop-Off Point / Pick Up Point (Harbet Road)

  • Drop-Off Point View
    • There is a designated drop-off point.
    • The drop-off point is clearly marked.
    • The drop-off point is located on Harbet Road.
    • The route from the drop-off point is accessible to a wheelchair user with assistance.

Outside Access (Edgware Road - East Wing Entrance)

  • Entrance View
    • This information is for the entrance located on Edgware Road.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 93cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 106cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is also an automatically revolving door next to this one.
    • There is not a Hilton Team Member available for assistance at this entrance.

Outside Access (Harbet Street - East Wing Entrance)

  • Entrance View
    • This information is for the entrance located on Harbet Street.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 89cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 87cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is also an automatically revolving door next to this one.
    • There is not a Hilton Team Member available for assistance at this entrance.
  • Comments View
    • There is a similar automatic door to the right of the automatic revolving door.

Outside Access (Harbet Street - Tower Wing Entrance)

  • Entrance View
    • This information is for the entrance located on Harbet Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hilton London Metropole'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) by revolving.
    • The width of the door opening is 200cm.
    • The height of the slow down button is 96cm.

Outside Access (Harbet Street - West Wing Entrance)

  • Entrance View
    • This information is for the entrance located on Harbet Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'West Wing'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) by revolving.
    • The width of the door opening is 200cm.
    • There is not a Hilton Team Member available for assistance at this entrance.

Lobby (Ground Floor)

  • Circulation View
    • The type of flooring in the lobby is carpet and tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Seating in the lobby includes; seats without armrests and sofas.
    • The lighting levels are moderate to good.
  • Signage View
    • Wayfinding signage is provided.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
    • Wayfinding signage is clearly presented/easy to read.
    • Dementia friendly signage is not provided.
  • Audio View
    • This lobby does not play background music in public areas.

Reception

  • Reception View
    • The reception point is located in the East Wing lobby.
    • The reception point is approximately 7m from the Edgware Road East Wing entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is not a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 60cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • Seats are available for guests at reception.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • The hearing assistance system is located on the digital check-in desk, next to the Edgware Road entrance.
    • Hilton Team Members are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 21/11/2022.
    • The hearing assistance system was working at the time of testing.
    • The type of flooring in the reception area is tiles.
  • Comments View
    • Priority check-in is to the left hand side.
    • Guest check-in is to the right hand side.

Concierge Desk

  • Desk View
    • The desk is located opposite Tyburn Market.
    • The desk is approximately 10m from the East Wing lifts.
    • Clear signage for the desk is not visible from the lift.
    • There is step-free access to the desk.
    • There is a clear unobstructed route to the desk.
    • There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is placed in front of a background which is patterned.
    • The lighting levels at the desk are moderate to good.
    • The height of the desk is high (110cm+) .
    • There is sufficient space to write or sign documents on the desk.
    • There is not a lowered section of the desk.
    • The desk is staffed.
    • There is a hearing assistance system at the desk.
    • The type of system is a portable loop (on request only).
    • The type of flooring in this area is tiles.

Eating and Drinking (Bow Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the ground floor, in the East Wing lobby.
    • There is step-free access to the bar.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and a bar where drinks can be ordered.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; large print menus and handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is a modern bar menu.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 108cm.
    • There is a moveable card machine available for payment.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 50cm.
    • The distance between the floor and the underside of the highest dining table is 110cm.
    • The standard height for the underside of dining tables is 72cm.
    • The surface height of the lowest table is 43cm.
    • The surface height of the highest table is 110cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also coffee tables, high tables, long tables, bench seats and high stools.
    • The type of flooring in this area is carpet and tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are varied.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.
    • Access to the additional seating area is via 2 steps with handrails on the left going up, which can be bypassed by a steep ramp with a width of 70cm.
    • The additional seating area in Bow Bar is also known as the Drawing Room.

Eating and Drinking (Tyburn Market)

  • Location and Access View
    • The following information is for the café.
    • The café is located on the ground floor, in the Tower Wing lobby.
    • There is step-free access to the café.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Wall menus are clearly written but handheld menus are not.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is a hearing assistance system .
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
  • Service Counter(s) View
    • The height of the counter is 110cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 72cm.
    • The distance between the floor and the underside of the highest dining table is 105cm.
    • The standard height for the underside of dining tables is 72cm.
    • The surface height of the highest table is 90cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also coffee tables, high tables, long tables, bench seats and high stools.
    • The type of flooring in this area is vinyl and wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.

Eating and Drinking (Tyburn Kitchen Bar)

  • Location and Access View
    • The following information is for the restaurant/bar.
    • The restaurant/bar is located between the Tyburn Market and Tyburn Kitchen.
    • There is step-free access to the restaurant/bar.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where food and drink can be ordered.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is a hearing assistance system.
    • The system is a portable loop.
  • Service Counter(s) View
    • The height of the counter is 111cm.
    • There is a moveable card machine available for payment.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Self-Service Counter(s) View
    • The height of the counter is 90cm.
    • There is not a moveable card machine available for payment.
    • The type of flooring in this area is tiles and laminate.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 75cm.
    • The surface height of the highest table is 110cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • There are also high tables, booths and high stools.
    • The type of flooring in this area is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.

Eating and Drinking (Tyburn Kitchen)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on the ground floor between the West Wing lobby and Tyburn Market.
    • There is step-free access to the restaurant.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and a buffet counter.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; large print menus and handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is only played at certain times, the volume can be adjusted if requested.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 94cm.
    • The type of flooring in this area is tiles and wood.
  • Payment Counter View
    • The height of the counter is 110cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is wood.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 75cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also bench seats.
    • The type of flooring in this area is tiles and wood.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.
    • Access to the additional seating area is via folding doors.

Accessible Toilet(s) (Ground Floor - West Wing - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located off the West Wing Lobby on the ground floor.
    • There is step-free access into the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The signage says 'ALL GENDER TOILET'.
    • The contrast between the external door and wall is high.
    • The door opens inwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 230cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm.
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 86cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • The height of the wall fixed soap dispenser is 71cm.
    • There is a handheld soap dispenser available.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 99cm.
    • The contrast between the hand dryer and the wall is high.

Parent and Baby Room (Ground Floor)

  • There is a parent and baby room for public use.
  • The parent and baby room is located between the West Wing lobby and the Tyburn Kitchen .
  • There is step-free access into the parent and baby room.
  • A team member does not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 83cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Standard Toilet(s) (Ground Floor)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located between the West Wing lobby and the Tyburn Kitchen.
    • There is step-free access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Lift (East Wing)

  • There is a lift for public use.
  • The lift is located between Bow Bar and Tyburn Market.
  • There are 3 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7, 8, 9 and 10.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 81cm.
  • The dimensions of the lift are 128cm x 170cm.
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Lift (Tower Wing)

  • There is a lift for public use.
  • The lift is located between Tyburn Market and Tyburn Kitchen.
  • Signs indicating the location of the lift are not available from the entrance.
  • There are 4 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22 and 23.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is low.
  • The clear door width is 105cm.
  • The dimensions of the lift are 184cm x 150cm.
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Lift (West Wing)

  • There is a lift for public use.
  • The lift is located straight ahead and to the right as you enter via the West Wing entrance.
  • The lift is clearly visible from the entrance.
  • There are 4 other lifts in this location.
  • The lift surveyed was A4.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 and 14.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is medium.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 110cm.
  • The dimensions of the lift are 190cm x 170cm.
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • Lift B at near end of the bank of lifts only takes you to the event areas.

Eating and Drinking (Executive Lounge - 2nd Floor - East Wing)

  • Location and Access View
    • The following information is for the executive lounge.
    • The executive lounge is located in the East Wing second floor corridor.
    • There is step-free access to the executive lounge.
    • This bar is for hotel guests only.
    • For access there is a single manual door which is easy to open.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a self-service counter.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
  • Self-Service Counter(s) View
    • The height of the counter is 112cm.
    • There is not a moveable card machine available for payment.
    • There are touchscreens for ordering drinks.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 73cm.
    • The surface height of the highest table is 40cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also long tables, armchairs and bench seats.
    • The type of flooring in this area is carpet and wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.

Accessible Toilet(s) (Executive Lounge - 2nd Floor - East Wing - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located at the rear of the Executive Lounge.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The signage says 'ALL GENDER TOILET'.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 78cm.
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 164cm x 309cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 95cm.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 46cm.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 55cm.
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm.
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is not a wall fixed soap dispenser.
    • There is a handheld soap dispenser available.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 88cm.
    • The contrast between the hand dryer and the wall is high.

Standard Toilet(s) (Executive Lounge - 2nd Floor - East Wing)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located at the rear of the Executive Lounge.
    • There is step-free access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 86cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
    • There are two shared toilets in this location.

Accessible Toilet(s) (2nd Floor - West Wing Lift Lobby - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located opposite the fitness suite on the second floor of the West Wing.
    • There is step-free access into the accessible toilet.
    • This is a gender neutral toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The signage says 'ALL GENDER TOILET'.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 318cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 83cm.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There are dropdown rails on both sides of the toilet.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is low.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 139cm from the floor.
  • Additional Fixtures View
    • There is not a mirror.
    • There is a colostomy bag shelf next to the toilet.
    • The colostomy bag shelf is at a height of 127cm.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is not located where it is reachable.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 46cm.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 99cm.
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm.
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 126cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 150cm.
    • The contrast between the towel dispenser and the wall is high.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 102cm.
    • The contrast between the hand dryer and the wall is high.

Step(s) (Vista@23 - 23rd Floor - East Wing)

  • There is a/are step(s) located just beyond the entrance to Vista@23.
  • The step(s) is/are used to access the 23rd Floor Event Space.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • The going of the steps varies due to the stairs being spiral.

Lift (Vista@23 - 23rd Floor - East Wing)

  • There is a lift for public use.
  • The lift is located just beyond the entrance to Vista@23.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 15m from the East Wing Lift.
  • The lift is a platform lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 90cm.
  • The dimensions of the lift are 100cm x 150cm.
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Step(s) (2nd Floor - West Wing / 3rd Floor - Tower Wing)

  • There is a/are step(s) located between the 2nd Floor West Wing and the 3rd floor of the Tower Wing.
  • The step(s) is/are used to access the gym from third floor Tower Wing.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 20cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Lift (2nd Floor - West Wing / 3rd Floor - Tower Wing)

  • There is a lift for public use.
  • The lift is located next to the steps between the Tower Wing lifts and the West Wing.
  • The lift is a platform lift.
  • A Hilton Team Member needs to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The dimensions of the lift are 80cm x 125cm.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Fitness Suite (2nd Floor - West Wing)

  • Access to Fitness Suite View
    • The fitness suite is situated in the hotel.
    • The fitness suite is located on the second floor of the West Wing.
    • The fitness suite is for the use of hotel guests only.
    • The fitness suite is not staffed.
    • There are not surveillance cameras in the fitness suite.
    • There is step free access to the fitness suite.
    • The door is key card activated.
    • The door opening width is 159cm.
  • Fitness Suite Information View
    • There is not clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
    • Equipment suitable for mobility or sensory impaired users includes; free weights.
    • The type of flooring in the fitness suite is vinyl.
    • There is not a hearing assistance system.

Accessible Toilet(s) (Gym - 2nd Floor - West Wing - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located next to the gym, on the 2nd floor of the Tower Wing.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 90cm.
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 222cm x 227cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 123cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 155cm.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 148cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 110cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 105cm.
    • The contrast between the towel dispenser and the wall is high.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 115cm.
    • The contrast between the hand dryer and the wall is high.

Standard Toilet(s) (Gym - 2nd Floor - West Wing)

  • Toilet Facilities View
    • The female and male toilets are located in the Gym area.
    • There is step-free access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the female toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.

Hotel Room Corridors

  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet.
    • There is flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is high colour contrast between the walls and floor in all corridors/walkways.
    • Seating includes; armchairs.
    • The lighting levels are moderate to good.
  • Signage View
    • Wayfinding signage is provided in corridors.
    • Wayfinding signage is not clearly presented/easy to read.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • The hotel does not play background music in room corridors.
  • Access View
    • There is step-free access throughout the building via lift(s).

Accessible Room(s) (Room 1263 - 12th Floor - West Wing)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • There is step-free access to this type of accessible room.
    • All accessible rooms of this type have similar specifications.
    • The ensuite transfer space for the accessible rooms varies from left to right.
    • Guests do not need to open a door between the lift and the room(s).
    • The room surveyed has an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed at the time of the visit was Room 1263.
    • There is step-free access to the accessible room surveyed.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is high.
    • The door is key card activated.
    • The fob/card reader height is 107cm.
    • The width of the door is 77cm.
    • There are lowered spy holes available.
    • The colour contrast between the internal room door and wall is high.
    • The bed type is double.
    • The bed height is not adjustable.
    • The height of the bed is 48cm (1ft 7in).
    • The measurement between the bed base and floor is 3cm.
    • The bed is moveable.
    • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 78cm.
    • The desk is not height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 73cm x 64cm.
    • The room surveyed had a desk chair without armrests and an armchair.
    • Alternative seating can be requested.
    • Wardrobes have been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are not accessible from the bed.
    • There is an emergency alarm in the room.
    • The emergency pull cord alarm in the room is out of reach (higher than 10cm (4") from floor).
    • There is a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is high.
    • The lighting levels in the room are moderate to good.
    • There is an intercom outside the door at a height of 103cm.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is high.
    • The ensuite door opens outwards.
    • The door is easy to open.
    • The door has no lock.
    • The width of the door to the ensuite is 80cm.
    • The door has a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is high.
    • The dimensions of the ensuite are 145cm x 190cm.
    • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is high.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are general waste (with lid) disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The lighting levels in the ensuite are moderate to good.
  • Toilet Details View
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is low.
    • The toilet has a lid.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 79cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The colour contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rail(s) and wall is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 60cm.
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 48cm.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
    • There is a single vertical grab rail to assist standing users.
    • The colour contrast between the shower wall-mounted grab rails and wall is low.
    • The rails in the shower are located on the opposite wall to the flip down seat/shower chair. Some of the rooms do not have a flip down seat so a shower chair is provided.

Standard Room(s) (Room 1363 - 13th Floor - West Wing)

  • Bedroom Features View
    • The room surveyed is located on the 13th floor, to the right after you leave the lift lobby.
    • The room surveyed at the time of the visit was Room 1363.
    • There is step-free access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is high.
    • The width of the door is 77cm.
    • The colour contrast between the internal room door and wall is high.
    • The colour contrast between the room walls and floor is high.
    • The bed type is double.
    • The height of the bed is 68cm.
    • The measurement between the bed base and floor is 19cm.
    • Light switches are not within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a wash basin, a shower, a toilet and a bath.
    • The colour contrast between the external ensuite door and wall is high.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 67cm.
    • The colour contrast between the internal ensuite door and wall is high.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • Wall-mounted grab rails are available for the bath.
    • The colour contrast between the grab rails and wall is high.
    • The colour contrast between the walls and floor in the ensuite is low.
    • The lighting levels in the ensuite are moderate to good.

Ramp(s) or Slope(s) (Vista@23 - 23rd Floor - East Wing - Standard Male Toilets)

  • There is a ramp/slope located in the door threshold to the standard male toilets.
  • The ramp/slope is used to access the standard male toilets.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are low to moderate.

Event Room(s) / Space(s) (Vista@23 - 23rd Floor - East Wing)

  • Access to the Room View
    • The room surveyed was Vista@23.
    • Vista@23 is located in the East Wing on the 23rd floor.
    • There is wayfinding signage for the room.
    • Hilton Team Members can provide assistance getting to the room(s)/space(s).
    • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step free access.
    • There are no doors at this entrance.
  • Room Details View
    • There is a portable hearing assistance system available for the room.
    • The type of system is a portable loop (on request only).
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no potential trip hazards within the room.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.
    • The layout of the room varies depending on the function and event taking place.

Accessible Toilet(s) (Vista@23 - 23rd Floor - East Wing - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the 23rd floor, to the right of the entrance of Vista@23.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 83cm.
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 149cm x 219cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 72cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is not a/are not coat hook(s).
    • The height of the coat hook is 185cm from the floor.
  • Additional Fixtures View
    • There is not a mirror.
    • There is not a colostomy bag shelf next to the toilet.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 117cm.
    • The contrast between the towel dispenser and the wall is low.
    • There is not a hand dryer.

Standard Toilet(s) (Vista@23 - 23rd Floor - East Wing)

  • Toilet Facilities View
    • The female and male toilets are located on the 23rd floor, near the entrance to Vista@23.
    • There is ramped/sloped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are low to moderate.