You are on Conference Facilities Summary. Skip to the next section.

Conference Facilities Summary

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• Related Access Guide(s) View
  • For the Hilton London Olympia AccessAble access guide please click here (new tab)
• Conference Facilities Information View
  • The conference facilities are located on the ground floor and lower ground floor level of the hotel, to the rear of the main reception.
  • Facilities include; conference halls, a meeting room, standard toilets, conference rooms, meeting spaces and a business reception.
  • There are 10 conference / meeting spaces.
  • There are 1 conference / meeting rooms.
  • A portable hearing assistance system is available on request.
  • Hilton Team Members are trained to use the hearing assistance system(s).
  • The hearing assistance system was not tested at the time of the survey.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; Braille on request and large print.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The venue does have its own parking facilities.
  • The car park is located off the A3220 Holland Road, beneath the hotel.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 175cm.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 1 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 490cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Paying View
  • There are parking charges for the car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located close to the lifts and stairs to the hotel as you exit the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 18m from the main lifts.
  • Assistance may be required because there is/are uneven surfaces.

You are on Step(s) (Westminster Suite to Car Park). Skip to the next section.

Step(s) (Westminster Suite to Car Park)

• There is a/are step(s) located in the Westminster Suite lobby, opposite the standard female toilets.
• The step(s) is/are used to access the car park.
• There is/are 15+ step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Step(s) (Westminster Suite to Car Park). Skip to the next section.

Step(s) (Westminster Suite to Car Park)

• There is a/are step(s) located in the Westminster Suite lobby, opposite the standard female toilets.
• The step(s) is/are used to access the car park.
• There is/are 15+ step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Off Site Parking (Russell Road). Skip to the next section.

Off Site Parking (Russell Road)

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• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Russell Road.
  • There are time restrictions for this on street parking.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Comments View
  • The parking on Russell Road is pay and display via payment meter, text or app and is limited to four hours maximum stay.

You are on Approach (Main and Costa Entrances). Skip to the next section.

Approach (Main and Costa Entrances)

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • The approach surface is uneven in places.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue, on Kensington High Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton Olympia'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 105cm.
  • There is also an automatically revolving door next to this one.
  • There is a Hilton Team Member available for assistance at this entrance.
  • There is an additional single automatic door to the right of the revolving door (photograph 4).

You are on Outside Access (Costa Entrance). Skip to the next section.

Outside Access (Costa Entrance)

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• Entrance View
  • This information is for the entrance located on Kensington High Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Costa'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 105cm.
  • There is a Hilton Team Member available for assistance at this entrance.
  • There was a push button to the right of the entrance to open the door automatically, but this was not working at the time of the survey.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Reception (Conference Reception). Skip to the next section.

Reception (Conference Reception)

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• Reception View
  • The reception point is located next to the main reception in the hotel .
  • The reception point is approximately 18m from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are low to moderate.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Seats can be made available for guests at reception.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system.
  • The type of flooring in the reception area is tiles.

You are on Step(s) (Westminster Suites to Main Reception). Skip to the next section.

Step(s) (Westminster Suites to Main Reception)

• There is a/are step(s) located as you exit the Westminster Suites, next to the stairs for the car park.
• The step(s) is/are used to access the main reception, hotel and the rest of the conference facilities.
• There is/are 5 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Lobby (Westminster Suite). Skip to the next section.

Lobby (Westminster Suite)

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• Circulation View
  • The type of flooring in the lobby is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does not play background music in public areas.

You are on Ramp(s) / Slope(s) and Step(s) (Westminster Suite Lobby). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Westminster Suite Lobby)

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• Ramp / Slope View
  • There is a ramp/slope located opposite Battersea Room and next to the stairs leading from the car park.
  • The ramp/slope is used to access the Battersea Room and Tower Room.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The width of the ramp/slope is 98cm.
  • The lighting levels at the ramp/slope are moderate to good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located opposite Battersea Room and next to the stairs leading from the car park.
  • The step(s) is/are used to access the Battersea Room and Tower Room.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are moderate to good.

You are on Standard Toilet(s) (Westminster Suite Lobby). Skip to the next section.

Standard Toilet(s) (Westminster Suite Lobby)

• Standard toilet facilities are not available.

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• Toilet Facilities View
  • The female and male toilets are located opposite the Battersea Room.
  • There is ramped/sloped and stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 35m from the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Event Room(s) / Space(s) (Battersea Room - Westminster Suite). Skip to the next section.

Event Room(s) / Space(s) (Battersea Room - Westminster Suite)

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• Access to the Room View
  • The area surveyed was the Battersea Room .
  • The Battersea Room is located in the Westminster Suite.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 72cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • There are tables and chairs without armrests in this room.
    The height of the tables is 74cm.
    This room can be opened into the Tower Room which creates on larger space, the Westminster Suite.

You are on Event Room(s) / Space(s) (Tower Room - Westminster Suite). Skip to the next section.

Event Room(s) / Space(s) (Tower Room - Westminster Suite)

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• Access to the Room View
  • The area surveyed was the Tower Room.
  • The Tower Room is located in the Westminster Suite.
  • There is wayfinding signage for the area.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 72cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • There are tables and chairs without armrests in this room.
    The height of the tables is 74cm.
    This room can be opened into the Battersea Room which creates on larger space, the Westminster Suite.

You are on Eating and Drinking (The Breakout (Meeting Area) - Olympia Suite Corridor). Skip to the next section.

Eating and Drinking (The Breakout (Meeting Area) - Olympia Suite Corridor)

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• Location and Access View
  • The following information is for the self-service area.
  • The self-service area is located in the Olympia Suite corridor.
  • There is step-free access to the self-service area.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • There is a self-service counter.
  • Hilton Team Members can bring food and/or drinks to tables.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system .
• Self-Service Counter(s) View
  • The height of the counter is 89cm.
  • The type of flooring in this area is carpet.
  • The lighting levels are moderate to good.

You are on Conference Room(s) (Interview Room - Olympia Suite). Skip to the next section.

Conference Room(s) (Interview Room - Olympia Suite)

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• Access to the Room View
  • The room surveyed was the Interview Room.
  • The Interview Room is located in the Olympia Suite Corridor.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room (on or near the door).
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 72cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is fixed furniture within the room.
  • The distance between the floor and the underside of the table is 72cm.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • Furniture can be moved to allow a turning space for wheelchair users.
  • A height adjustable desk is not available.
  • There are some chairs with armrests on both side within the room.
  • There are no potential trip hazards within the room.
  • The type of flooring in the room is carpet.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Event Room(s) / Space(s) (The Broadway Room - Olympia Suite). Skip to the next section.

Event Room(s) / Space(s) (The Broadway Room - Olympia Suite)

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• Access to the Room View
  • The area surveyed was The Broadway Room.
  • The Broadway Room is located off the Olympia Suite corridor.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 72cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • This room can be opened into The Russell Room by opening a partition and creates the Olympia Suite.
  • The Russell Room next door is similar to The Broadway Room, but was occupied at time of the survey.

You are on Lift (Lift D). Skip to the next section.

Lift (Lift D)

• There is a lift for public use.
• The lift is located in the corridor between the Olympia Suite and Pembroke Suite.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 37m from the main entrance.
• There is 1 other lift in this location.
• The lift surveyed was D.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5, 6, 7 and 8.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 92cm.
• The dimensions of the lift are 155cm x 70cm.
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • The mains lifts and restaurant lifts are opposite the main reception a short distance away.

You are on Step(s) (Olympia Suite Corridor to Pembroke Suite Corridor). Skip to the next section.

Step(s) (Olympia Suite Corridor to Pembroke Suite Corridor)

• There is a/are step(s) located in the Olympia Suite corridor.
• The step(s) is/are used to access the Pembroke Suite corridor.
• There is/are 1 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are moderate to good.

You are on Event Room(s) / Space(s) (Bedford Room - Pembroke Suite). Skip to the next section.

Event Room(s) / Space(s) (Bedford Room - Pembroke Suite)

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• Access to the Room View
  • The area surveyed was the Bedford Room.
  • The Bedford Room is located in the Pembroke Suite corridor, to the rear of Olympia Suite.
  • There is wayfinding signage for the rooms.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 72cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • This room can be opened into the Melbury Room and London Room by opening a partition to create a large room, The Pembroke Suite.
  • The London Room is similar to the Bedford Room but was occupied at the time of the survey.

You are on Event Room(s) / Space(s) (Melbury Room - Pembroke Suite). Skip to the next section.

Event Room(s) / Space(s) (Melbury Room - Pembroke Suite)

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• Access to the Room View
  • The area surveyed was the Melbury Room.
  • The Melbury Room is located in the Pembroke Suite corridor, to the rear of the Olympia Suite area.
  • There is wayfinding signage for the rooms.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 72cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
  • There are tables and chairs without armrests in the room.
    The height of the tables is 76cm.
  • The Warwick Room , Napier Room and Holland Room which are part of the Kensington Suite are similar in layout and size but were all occupied at time of the survey.

You are on Eating and Drinking (The Breakout - Kensington Suite Corridor). Skip to the next section.

Eating and Drinking (The Breakout - Kensington Suite Corridor)

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• Location and Access View
  • The following information is for the self-service area.
  • The self-service area is located in the Kensington Suite corridor, just after the Olympia Suite area.
  • There is step-free access to the self-service area.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • There is a self-service counter.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system .
• Self-Service Counter(s) View
  • The height of the counter is 89cm.
  • The type of flooring in this area is carpet.
  • The lighting levels are moderate to good.