You are on Conference Facilities Summary. Skip to the next section.

Conference Facilities Summary

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• Related Access Guide(s) View
  • For the Hilton London Paddington AccessAble access guide please click here (new tab)
• Conference Facilities Information View
  • The conference facilities are located on the ground floor and level 1.
  • Facilities include; a business reception, an accessible toilet, a meeting space, meeting rooms, standard toilets and a conference hall.
  • There are 18 conference / meeting spaces.
  • Hearing assistance systems are not available for the conference areas.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; large print on request, voice recognition CD on request, Braille on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include walking sticks, shower chairs, adjustable beds and wheelchairs.
• To obtain mobility aids please contact reception.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is signposted but have no markings.
  • The drop-off point is located in front of the hotel main entrance.
  • The route from the drop-off point is accessible to a wheelchair user unaided.

You are on Off Site Parking. Skip to the next section.

Off Site Parking

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• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).

You are on Approach (Hotel Main Entrance and Accessible Entrance). Skip to the next section.

Approach (Hotel Main Entrance and Accessible Entrance)

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There is step-free access on the approach.
• Comments View
  • There are rubber mats on the approach to the hotel main entrance.

You are on Outside Access (Hotel Main Entrance). Skip to the next section.

Outside Access (Hotel Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton Paddington'.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm.
  • There is also a revolving door next to this one.
  • There is a Hilton Team Member available for assistance at this entrance.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance, via lift.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 86cm.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 112cm.
• Ramp/Slope View
  • The ramp/slope is located beyond the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is portable.
  • Please contact reception for use of the portable ramp.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 75cm.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located beyond the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Lift View
  • There is a lift to access this entrance.
  • The lift does bypass the ramp/slope.
  • The lift does bypass the step(s).

You are on Lift (Accessible Entrance). Skip to the next section.

Lift (Accessible Entrance)

• There is a lift for public use.
• The lift is located beyond the accessible entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 2m from the accessible entrance.
• The lift is a stair lift.
• A Hilton Team Member needs to be notified for use of the lift.
• The platform lift accesses a small level change.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The clear door width is 80cm.
• The dimensions of the lift are 80cm x 106cm.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Entrance (Paddington Station). Skip to the next section.

Entrance (Paddington Station)

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• Entrance View
  • This information is for the entrance located in Paddington Station.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton'.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 104cm (3ft 5in).
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 208cm.
  • There is a second set of doors.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the opening is 154cm.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located between the two sets of doors.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up the ramp.
  • The lighting levels at the ramp/slope are good.
• Comments View
  • The assistance bell is located between the two sets of doors.

You are on Event Room(s) / Space(s) (Ground Floor - Maine Room). Skip to the next section.

Event Room(s) / Space(s) (Ground Floor - Maine Room)

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• Access to the Room View
  • The room surveyed was Maine Room.
  • Maine Room is located on the ground floor, to the right from the hotel entrance.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in block capital lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are adjustable.

You are on Standard Toilet(s) (Ground Floor - Meeting Rooms). Skip to the next section.

Standard Toilet(s) (Ground Floor - Meeting Rooms)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the left hand side of the corridor.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is written text and pictorial signage on or near the toilet door.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Other Floors (Lobby). Skip to the next section.

Other Floors (Lobby)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located opposite the lobby lifts.
  • The stairs are approximately 17m from the hotel entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (Lobby). Skip to the next section.

Lift (Lobby)

• There is a lift for public use.
• The lift is located to the right of the lobby.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 15m from the entrance.
• There are 2 other lifts in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4, 5 and 6.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm.
• The dimensions of the lift are 110cm x 180cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Reception (Business Centre). Skip to the next section.

Reception (Business Centre)

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• Reception View
  • The reception point is located on level 1, to the left as you exit the lobby lift.
  • The reception point is approximately 7m from the lobby lift.
  • The reception area/desk is clearly visible from the lift.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Seats are available for guests at reception.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system.
  • The type of flooring in the reception area is tiles.

You are on Event Room(s) / Space(s) (Computer Room). Skip to the next section.

Event Room(s) / Space(s) (Computer Room)

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• Access to the Room View
  • The room surveyed was the Computer Room.
  • The Computer Room is located next to the business reception.
  • There is not wayfinding signage for the room.
  • There is not clear signage for the room(s) (on or near the door).
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 80cm.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is poor.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Lift (Conference - Platform). Skip to the next section.

Lift (Conference - Platform)

• There is a lift for public use.
• The lift is located on level 1, to the right as you exit the lobby lift.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 2m from the lobby lifts.
• The lift is a platform lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 101cm.
• The dimensions of the lift are 109cm x 131cm.
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • This lift overcomes the steps to the Great Western Rooms 1 and 2.

You are on Step(s) (Lobby Lifts to Conference Rooms and Foyer/Atrium Lounge - Level 1). Skip to the next section.

Step(s) (Lobby Lifts to Conference Rooms and Foyer/Atrium Lounge - Level 1)

• There is a/are step(s) located to the right as you exit the lobby lifts.
• The step(s) is/are used to access conference rooms, foyer/atrium lounge, accessible toilet and standard toilets.
• There is/are 5 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

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• Comments View
  • There are also 5 steps to access the additional conference rooms and foyer/atrium lounge (shown in photograph 2).

You are on Eating and Drinking (Foyer/Atrium Lounge). Skip to the next section.

Eating and Drinking (Foyer/Atrium Lounge)

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• Location and Access View
  • The following information is for the self-service area.
  • The self-service area is located on level 1.
  • There is step-free access, via lift, to the self-service area.
• Service and Menus View
  • There is a self-service counter and a buffet counter.
  • Hilton Team Members can bring food and/or drinks to tables.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system .
• Self-Service Counter(s) View
  • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • The self-service counters range between 70cm - 90cm.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The surface height of the lowest table is 34cm.
  • The surface height of the highest table is 110cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, sofas and high tables.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Lighting levels may be lower in the evening.

You are on Event Room(s) / Space(s) (Level 1 - Hurricane Room). Skip to the next section.

Event Room(s) / Space(s) (Level 1 - Hurricane Room)

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• Access to the Room View
  • The room surveyed was the Hurricane Room.
  • The Hurricane Room is located on level 1.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in block capital lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 80cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is not sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Level 1 - Foyer). Skip to the next section.

Accessible Toilet(s) (Level 1 - Foyer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on level 1, next to Great Western Room 1.
  • This accessible toilet is approximately 21m from the platform lift.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 85cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 154cm x 235cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm.
  • The transfer space is obstructed by a waste disposal bin and a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm .
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid), sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest and a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 90cm .
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 107cm.
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available .
  • The height of the baby change table is 91cm.

You are on Standard Toilet(s) (Level 1 - Foyer). Skip to the next section.

Standard Toilet(s) (Level 1 - Foyer)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on level 1, next to Great Western Room 1.
  • There is step-free access into the toilet(s), via lift.
  • The standard toilet(s) is/are approximately 21m from the platform lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.