Access Guide
Conference Facilities Summary
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Conference Facilities Information
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- The conference facilities are located on the ground floor, to the left of the foyer.
- Facilities include; standard toilets, meeting rooms and conference rooms.
- There are 12 conference / meeting spaces.
- A portable hearing assistance system is available on request.
- Hearing assistance systems are located in the Collingtree Suites.
- Hilton Team Members are trained to use the hearing assistance system(s).
- The hearing assistance system was tested by an AccessAble surveyor.
- In the Collingtree Suites.
- The hearing assistance system was tested on 05/08/2019.
- The hearing assistance system was working at the time of testing.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- The alternative formats documents can be provided in include; large print on request.
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located in the car park.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- There are evac chairs located in three key areas.
Drop-Off Point / Pick Up Point
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Drop-Off Point
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- There is a designated drop-off point.
- The drop-off point is signposted but have no markings.
- The drop-off point is located in front of the main entrance.
- The route from the drop-off point is accessible to a wheelchair user with assistance.
Hotel Parking
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Parking
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- The hotel does have its own parking facilities.
- The car park is located at the front and side of the hotel.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 3 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 232cm x 480cm.
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- There are 2 additional Blue Badge bays to the front of the of the LivingWell Health Club.
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Paying
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- There are parking charges for the car park.
- Parking is not free for visitors of the venue.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- The surface on the approach to the entrance is tarmac and block paving.
- There is a road to cross between the car park and the entrance.
- There is some tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 52m from the main entrance.
- Assistance may be required because there is/are dropped kerbs.
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Comments
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- Parking is free for the first 15 minutes for drop offs
- Hourly rate is £1
- Overnight is £17
- Residential is £7 per night
- Lounge and bar guests can park free with a voucher.
Approach (Main Entrance)
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Approach
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- The surface of the approach is block paving.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 123cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 158cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Lobby
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Circulation
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- The type of flooring in the lobby is carpet and tiles.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Seating in the lobby includes; sofas, a mixture of seats with and without armrests and bar stools.
- The lighting levels are moderate to good.
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Signage
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- Wayfinding signage is provided.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the lobby area.
- Wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
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Audio
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- This lobby does play background music in public areas.
- Music is played in the lobby.
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Comments
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- There is a car parking terminal in the Lobby where guests can enter their car registrations and pay for parking.
Reception
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Reception
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- The reception point is located to the left beyond the main entrance.
- The reception point is approximately 9m from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 69cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- Seats can be made available for guests at reception.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- The hearing assistance system is located on the lowered section on the first desk on the left.
- Hilton Team Members are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 21/02/2023.
- The hearing assistance system was working at the time of testing.
- The type of flooring in the reception area is carpet and tiles.
Conference Room(s) (Lowther)
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Access to the Room
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- The room surveyed was Lowther.
- Lowther is located on the ground floor, to the left of the Business Suite corridor.
- There is wayfinding signage for the room.
- There is clear signage for the room (on or near the door).
- There is written signage for the room, in upper and lower case lettering, that is clearly visible.
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 124cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is a portable hearing assistance system available for the room.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Hilton Team Members are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 05/08/2019.
- The hearing assistance system was working at the time of testing.
- There is some fixed furniture within the room.
- The distance between the floor and the underside of the table is 71cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There are no chairs with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The type of flooring in the room is carpet.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
Conference Room(s) (Althorp)
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Access to the Room
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- Althorp is located on the ground floor.
- There is wayfinding signage for the room.
- There is not clear signage for the room (on or near the door).
- There is written signage for the room, in upper and lower case lettering, that is clearly visible.
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) may be difficult to open.
- The width of the door opening is 76cm.
- The colour contrast between the external door and wall is low.
- The colour contrast between the internal door and wall is low.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is not fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There are no chairs with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The type of flooring in the room is carpet.
- There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are good.
Accessible Toilet(s) (Business Suite)
- There is an/are accessible toilet(s) available.
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Location and Access
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- The accessible toilet was out of use at the time of the survey.
- This accessible toilet is located in the Business Suite, to the left of the entrance lobby.
- This accessible toilet is approximately 31m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The width of the accessible toilet opening is 84cm.
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 144cm x 196cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 100cm from floor level.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 81cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a backrest and a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 42cm.
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 80cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is low.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 89cm.
Standard Toilet(s) (Business Suite)
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Toilet Facilities
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- The female and male toilets are located on the ground floor, to the left of foyer.
- There is ramped/sloped access into the toilet(s).
- The standard toilet(s) is/are approximately 31m from the main entrance .
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
Eating and Drinking (Collingtree Bar)
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Location and Access
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- The following information is for the bar.
- The bar is located on the ground floor, near the Collingtree Suite.
- There is step-free access to the bar.
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Service and Menus
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- There is a bar where drinks can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Takeaway cups are available.
- Adapted cups are not available.
- Drinking straws are available.
- This area does not play background music.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
- This bar is used when the Collingtree Suite is in use, mainly for drinks.
Event Room(s) / Space(s) (Collingtree Suite 1 & 2)
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Access to the Room
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- The room surveyed was the Collingtree Suite 1 & 2.
- The Collingtree Suite is located on the ground floor, to the end of the Business Suite corridor.
- There is wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 142cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is a portable hearing assistance system available for the room.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Hilton Team Members are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 05/08/2019.
- The hearing assistance system was working at the time of testing.
- There is sufficient space for a wheelchair user to turn within the room.
- There are potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
- These rooms can be merged or spilt into 2.
There are screens and projectors in place and other items can be brought in by request.