Access Guide
Conference Facilities Summary
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Conference Facilities Information
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- The conference facilities are located on the ground floor of the hotel.
- Facilities include; meeting rooms and conference rooms.
- There are 8 conference / meeting spaces.
- A portable hearing assistance system is available on request.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- The alternative formats documents can be provided in include; large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
Hotel Parking
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Parking
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- The hotel does have its own parking facilities.
- The car park is located on the left side of the building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 305cm x 395cm.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Paying
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- There are parking charges for the car park.
- Parking is not free for visitors of the venue.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- To see the parking charges please click here (opens new tab).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac and block paving.
- There is not a road to cross between the car park and the entrance.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
- Assistance may be required because there is/are slopes/ramps.
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Comments
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- There is a terminal in reception for car owners to enter their car registration details.
- Payment for the car park is made directly to the reception staff.
Off Site Parking
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on North Church Street.
- The name of the car park is Trinity Square Car Park.
- The car park type is multi storey.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available within the car park.
- Clearly marked/signposted parent and child parking bays are not available.
- Hotel guests do get a discounted rate at the car park.
- For more information on public parking please click here (new tab)
- Comments View
Approach
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Approach
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- The surface of the approach is stone/concrete tiles and block paving.
- There is step-free access on the approach.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton'.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 112cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 133cm.
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Ramp/Slope
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- The ramp/slope is located to the right as you face the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.
- The width of the ramp/slope is 115cm.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 4 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
Step(s) (Business Suites)
- There is a/are step(s) located on the ground floor, leading to the business suites corridor.
- The step(s) is/are used to access the Murrayfield, Twickenham, Regus Express, Lords, Henley and Wimbledon suites.
- There is/are 7 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Conference Room(s) (Murrayfields)
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Access to the Room
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- The room surveyed was Murrayfields.
- Murrayfields is located on the ground floor, in the business corridor.
- There is not wayfinding signage for the room.
- There is clear signage for the room (on or near the door).
- There is written signage for the room, in block capital lettering, that is clearly visible.
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is not step free access into the room.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 146cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is some fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There are no chairs with armrests on both sides within the room.
- There are no potential trip hazards within the room.
- The type of flooring in the room is carpet.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
Event Room(s) / Space(s) (Wembley)
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Access to the Room
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- The room surveyed was Wembley.
- Wembley is located on the ground floor, in the business corridor.
- There is not wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 132cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is low.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
- The layout of the room will vary depending the function/event taking place.
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Comments
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- New photos of outside doors.
Eating and Drinking (Business Centre)
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Location and Access
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- The following information is for the café/bar.
- The café/bar is located just beyond the steps in the business centre area.
- There is stepped access to the café/bar.
- This café/bar is for hotel guests only.
- For access there is a single manual door which may be difficult to open.
- The entrance door is a single door with a locked extension leaf.
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Service and Menus
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- There is a self-service counter.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does not play background music.
- There is not a hearing assistance system .
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Self-Service Counter(s)
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- The height of the counter is 94cm.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- If given prior notification, Hilton Team Members can make a table accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 95cm.
- The distance between the floor and the underside of the highest dining table is 103cm.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also high tables and high stools.
- The type of flooring in this area is laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
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Comments
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- This room is used by conference delegates during the day. It is a break out room for teas and coffees and pre-booked light lunches.
Accessible Toilet(s) (Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the ground floor, to the left of reception.
- This accessible toilet is approximately 23m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from reception.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 85cm.
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is medium.
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Toilet Features
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- The dimensions of the accessible toilet are 161cm x 257cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 90cm.
- The transfer space is obstructed by a sanitary bin and a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is medium.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is medium.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary, nappy/incontinence items bin and general waste (with lid) disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 107cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a wall which acts as a backrest.
- The height of the toilet seat above floor level is 49cm.
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 86cm.
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 71cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 92cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm.
- The contrast between the hand dryer and the wall is medium.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 88cm.
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Comments
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- There is a slight lip in the doorway; please see photograph 3.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female toilet is located on the ground floor, to the left of reception.
- There is stepped access into the toilet(s).
- The standard toilet(s) is/are approximately 25m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 81cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
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Toilet Facilities 2
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- The male toilet is located on the ground floor, to the left of reception.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 48m from the main entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 81cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
Step(s) (Standard Female Toilets)
- There is a/are step(s) located in the standard female toilets on the ground floor.
- The step(s) is/are used to access the toilets from the sink area in the standard female toilets.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- The going of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.