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Hilton The Waldorf

Aldwych, London, WC2B 4DD

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Access Guide

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Hotel Summary

  • Getting to the Hotel View
  • Hotel Information View
    • The hotel does not have its own parking facilities.
    • There is not a designated drop off point.
    • The hotel has 298 rooms in total.
    • There is an/are accessible room(s) within the hotel.
    • The hotel has 6 accessible room(s) with accessible ensuite facilities.
    • There is/are 5 accessible room(s) with a wet room/wheel in shower.
    • There is/are 1 accessible room(s) with a bath.
    • There is an/are adjoining room(s) available for the accessible room(s).
    • There is an/are adjoining room(s) available for the standard room(s).
    • The restaurant/bar facilities in this hotel include; Good Godfrey's Bar and Lounge, Lobby Bar, Homage Grand Salon and The Parrot.
    • Accessible toilet facilities are available.
  • Additional Accessibility Aids View
    • There is a deaf alert system at the hotel.
    • Panic alarms are available on request.
    • Vibrating pillows alarms are available on request.
    • Bed raisers are available on request.
    • Bath steps are available on request.
    • Bath seats are available on request.
    • Bath mats are available on request.
    • Raised toilet seats are available on request.
    • Portable hoists are available on request.
    • Other auxiliary aids include; an inflatable chair to assist getting in and out of a bath.
  • Conference and Meeting Facilities View
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Getting Help and Assistance

  • There is a Hilton Team Member available for help and assistance.
  • There is not a Hilton Team Member trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.

Drop-Off Point / Pick Up Point

  • Drop-Off Point View
    • There is not a designated drop-off point.
    • There is no official designated drop-off in front of the hotel, although guests can briefly stop to load / unload their luggage.
      Valet parking is available if required (charges apply).

Off Site Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Wellington Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 205cm x 600cm.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Payment signs are not provided.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 4 hours only.
    • There are time restrictions for this on street parking.
  • On Street Standard Parking View
    • Standard on street parking is available.
    • The standard on street parking is located on Catherine Street and Drury Lane.
    • There are time restrictions for this on street parking.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Parker Mews.
    • The name of the car park is NCP London Covent Garden.
    • The car park type is underground.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • Clearly marked/signposted parent and child parking bays are not available.
    • For more information on public parking please click here (new tab).
  • Comments View
    • Parking in general on Aldwych is not available as it is drop off only for one car. Blue Badge parking is available on Wellington Street which is close by but on first come first served basis. Guests can also check with Concierge prior to arrival for blue badge assistance. Blue Badge parking is available nearby on Wellington Street and local NCP and pay and display on Tavistock Street subject to availability.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the hotel, on Aldwych.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Waldorf'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is an intercom.
    • The height of the intercom is 152cm.
    • A key card is required for access at this entrance.
    • The height of the key card reader is 124cm.
    • A key card is required for access between 23:00 and 06:00.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 152cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 134cm.
    • There is a Hilton Team Member available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Accessible Entrance - Palmer Court)

  • Entrance View
    • This information is for the entrance located at the front of the hotel, on Aldwych.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Waldorf'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 109cm.
    • A key card is required for access at this entrance.
    • The height of the key card reader is 106cm.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 152cm.

Ramp(s) / Slope(s) and Step(s) (Good Godfrey's Bar and Lounge)

  • Ramp / Slope View
    • There is a ramp/slope located to the right when entering the accessible entrance.
    • The ramp/slope is used to access Good Godfrey's Bar and Lounge.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is portable.
    • There is not a level landing at the top of the ramp/slope.
    • Please contact a member of staff for use of the portable ramp.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 94cm.
    • The lighting levels at the ramp/slope are moderate to good.
  • Step(s) View
    • There is a/are step(s) located in front of the entrance to Good Godfrey's Bar and Lounge.
    • The step(s) is/are used to access Good Godfrey's Bar and Lounge.
    • There is/are 2 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are moderate to good.

Eating and Drinking (Good Godfrey's Bar and Lounge)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located on the right, when entering the accessible entrance.
    • There is ramped/sloped or stepped access to the bar.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and a bar where food and drink can be ordered.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; large print menus and handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is a modern bar menu.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 114cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is wood.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Tables and Seating View
    • There is not ample room for a wheelchair user to manoeuvre.
    • Hilton Team Members can move furniture to make a table accessible to wheelchair users.
    • The standard height for the underside of dining tables is 70cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • All chairs have armrests on both sides.
    • There are also armchairs and sofas.
    • The type of flooring in this area is carpet.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.

Lift (Palm Court Lobby)

  • There is a lift for public use.
  • The lift is located to the right when entering the accessible entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 9m from the accessible entrance.
  • The lift is a stair lift.
  • A Hilton Team Member needs to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • The clear door width is 80cm.
  • The dimensions of the lift are 80cm x 100cm.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting levels in the lift are good.
  • Comments View
    • This lift was out of order at the time of the survey (23/01/2024).

Accessible Toilet(s) (Palm Court Lobby)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in the Palm Court lobby.
    • This accessible toilet is approximately 10m from the accessible entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 146cm x 250cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and wall recess bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 100cm and 140cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 103cm.
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 114cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 85cm.
    • The contrast between the towel dispenser and the wall is poor.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.

Eating and Drinking (Lobby Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located to the left, when entering the accessible entrance.
    • There is step-free access to the bar.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; large print menus and handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is a modern bar menu.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 52cm.
    • The distance between the floor and the underside of the highest dining table is 74cm.
    • The standard height for the underside of dining tables is 76cm.
    • The surface height of the lowest table is 55cm.
    • The surface height of the highest table is 76cm.
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also coffee tables, armchairs, sofas and bench seats.
    • The type of flooring in this area is carpet and tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.

Eating and Drinking (T)

  • Location and Access View
    • The following information is for the cafĂ©.
    • The cafĂ© is located to the left as you enter via the accessible entrance.
    • There is step-free access to the cafĂ©.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is full table service and a counter where food and drink can be ordered.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; large print menus and handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
  • Service Counter(s) View
    • The height of the counter is 105cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 68cm.
    • The standard height for the underside of dining tables is 71cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is carpet and tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.

Step(s) (Main Entrance to Reception Lobby)

  • There is a/are step(s) located beyond the main entrance.
  • The step(s) is/are used to access the lobby, reception, lifts and main parts of the hotel.
  • There is/are 8 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Lift (Reception Lobby)

  • There is a lift for public use.
  • The lift is located to the left when entering the accessible entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 15m from the accessible entrance.
  • The lift is a platform lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • There is a clear level manoeuvring space of 150cm Ă— 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 80cm.
  • The dimensions of the lift are 80cm x 140cm.
  • There are separate entry and exit doors in the lift.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Lobby (Reception Lobby)

  • Circulation View
    • The type of flooring in the lobby is tiles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Seating in the lobby includes; seats with armrests.
    • The lighting levels are moderate to good.
  • Signage View
    • Wayfinding signage is provided.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
    • Wayfinding signage is clearly presented/easy to read.
    • Dementia friendly signage is not provided.
  • Audio View
    • This lobby does play background music in public areas.
    • Music is played in the reception lobby.

Reception (Reception Lobby)

  • Reception View
    • The reception point is located on the right of the reception lobby.
    • The reception point is approximately 6m from the reception lobby lift.
    • The reception area/desk is clearly visible from the lift.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Seats can be made available for guests at reception.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Hilton Team Members are trained to use the hearing assistance system.
    • The hearing assistance system was not tested at the time of the survey.
    • The type of flooring in the reception area is tiles.

Concierge Desk (Reception Lobby)

  • Desk View
    • The desk is located to the left when exiting the reception lobby lift.
    • The desk is approximately 2m from the reception lobby lift.
    • The desk is clearly visible from the lift.
    • There is step-free access to the desk, via lift.
    • There is a clear unobstructed route to the desk.
    • There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
    • The desk is not placed in front of a background which is patterned.
    • The lighting levels at the desk are moderate to good.
    • The height of the desk is high (110cm+).
    • There is sufficient space to write or sign documents on the desk.
    • There is not a lowered section of the desk.
    • The desk is staffed.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is a hearing assistance system at the desk.
    • The type of system is a portable loop (on request only).
    • The type of flooring in this area is tiles.

Step(s) (Palm Court Lobby)

  • There is a/are step(s) located to the right when entering the accessible entrance.
  • The step(s) is/are used to access Homage Grand Salon Restaurant, The Wild Monkey Bar and standard toilets.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Standard Toilet(s) (Homage Restaurant - Ground Floor)

  • Toilet Facilities View
    • The female and male toilets are located in the corridor leading to the Homage Restaurant and The Parrot.
    • There is stepped access into the toilet(s).
    • The standard toilet(s) is/are approximately 4m from the Palm Court lobby stairlift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There are vertical wall mounted rails on both sides of the toilet.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are moderate to good.
    • These were out of use at the time of the survey (23/01/2024).

Eating and Drinking (Homage Restaurant)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located to the right when entering the accessible entrance.
    • There is step-free access, via lift, to the restaurant.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and a buffet counter.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; large print menus and handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is buffet breakfast, afternoon teas and evening meals.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • There is a portable card machine available for payment.
  • Self-Service Counter(s) View
    • The height of the counter is 85cm.
    • The type of flooring in this area is tiles.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 72cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • The type of flooring in this area is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are adjustable.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.
    • There is level access to the Homage Restaurant from the reception lobby (via Palm Court).
      This route may not be possible if an event is taking place in Palm Court.

Outside Access (The Wild Monkey Bar External Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the bar, on Aldwych.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'The Wild Monkey'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 140cm.

Eating and Drinking (The Wild Monkey Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located ahead as you enter The Wild Monkey external entrance.
    • There is step-free access, via lift, to the bar.
    • For access there is a single manual door which may be difficult to open.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and a bar where drinks can be ordered.
    • Hilton Team Members can bring food and/or drinks to tables.
    • Menu types include; large print menus and handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Hilton Team Members can read menus to customers if requested.
    • The type of food served here is signature dishes and desserts.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 119cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is not ample room for a wheelchair user to manoeuvre.
    • Hilton Team Members can move furniture to make a table accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 42cm.
    • The distance between the floor and the underside of the highest dining table is 108cm.
    • The standard height for the underside of dining tables is 76cm.
    • The surface height of the lowest table is 45cm.
    • The surface height of the highest table is 111cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also coffee tables, high tables, armchairs, sofas and high stools.
    • The type of flooring in this area is wood.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are low to moderate.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • The step to access the raised seating area is 15cm high.

Step(s) (The Wild Monkey Bar)

  • There is a/are step(s) located to the rear left of the bar.
  • The step(s) is/are used to access the accessible toilet, standard toilets and main hotel.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

Lift (The Wild Monkey Bar)

  • There is a lift for public use.
  • The lift is located to the rear left of the bar.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 10m from the Wild Monkey Bar external entrance.
  • The lift is a platform lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • There is not a clear level manoeuvring space of 150cm Ă— 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 90cm.
  • The dimensions of the lift are 90cm x 130cm.
  • There are separate entry and exit doors in the lift.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Other Floors (Main Staircase)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the rear left of the reception lobby.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are LG, G, E, 1, 2, 3, 4, 5, 6, 7 and 8.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.
  • Other Information View
    • The area(s) on the floors which are not accessible is/are all guest rooms on the eighth floor.

Lift (Main Lift)

  • There is a lift for public use.
  • The lift is located on the left of the reception lobby.
  • Signs indicating the location of the lift are not available from the entrance.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG, G, E, 1, 2, 3, 4, 5, 6 and 7.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm Ă— 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 80cm.
  • The dimensions of the lift are 130cm x 135cm.
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Hotel Room Corridors

  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • There are corridors/walkways with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • The type of flooring in corridors/walkways is carpet.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • Seating is available on the entresol floor.
    • Seating includes; seats with armrests.
    • The lighting levels are moderate to good.
  • Signage View
    • Wayfinding signage is provided in corridors.
    • Wayfinding signage is clearly presented/easy to read.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • The hotel does not play background music in room corridors.
  • Access View
    • There is step-free access throughout the majority of the building, via lift.
    • There are two to six steps from the first floor up, leading to additional standard rooms.

Accessible Toilet(s) (Lower Ground Floor)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the lower ground floor, to the left when exiting the main lift.
    • This accessible toilet is approximately 7m from the main lift.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 86cm.
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 170cm x 220cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and wall recess bin disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 104cm and 137cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder is on the dropdown rail.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser cannot be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 113cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s) (Lower Ground Floor)

  • Toilet Facilities View
    • The female and male toilets are located on the lower ground floor, to the right when exiting the main lift.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 11m from the main lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • There are vertical wall mounted rails on both sides of the toilet.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is lever.
    • Lighting levels are good.

Standard Toilet(s) (Entrasol Floor)

  • Toilet Facilities View
    • The female toilet is located ahead and to the right when exiting the main lift.
    • There is step-free access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The male toilet is located ahead when exiting the main lift.
    • There is step-free access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is twist/turn.
    • Lighting levels are good.

Eating and Drinking (Executive Lounge)

  • Location and Access View
    • The following information is for the lounge.
    • The lounge is located on the Entrasol floor.
    • There is step-free access to the lounge.
    • For access there are double manual doors which may be difficult to open.
  • Service and Menus View
    • The type of food served here is buffet breakfast, sandwiches and canapĂ©s.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is a hearing assistance system.
    • The system is a portable loop.
    • The hearing assistance system is available only on request.
  • Self-Service Counter(s) View
    • The height of the counter is 85cm.
    • The type of flooring in this area is tiles.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 41cm.
    • The distance between the floor and the underside of the highest dining table is 110cm.
    • The standard height for the underside of dining tables is 71cm.
    • The surface height of the lowest table is 44cm.
    • The surface height of the highest table is 113cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also coffee tables, armchairs, sofas and booths.
    • The type of flooring in this area is carpet.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a Hilton Team Member upon request.
    • Lighting levels may be lower in the evening.

Accessible Room(s) (Room 136 - First Floor)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located on the first and second floors.
    • There is step-free access to this type of accessible room.
    • Accessible rooms of this type have specifications that may vary.
    • Guests do not need to open a door between the lift and the room(s).
    • The room surveyed has an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the first floor, to the right when exiting the main lift.
    • The accessible room surveyed at the time of the visit was Room 136.
    • There is step-free access to the accessible room surveyed.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is fair.
    • The door is key card activated.
    • The fob/card reader height is 100cm.
    • The width of the door is 87cm.
    • There are lowered spy holes available.
    • The colour contrast between the internal room door and wall is poor.
    • The bed type is zip and link.
    • The bed height is not adjustable.
    • The height of the bed is 65cm.
    • The measurement between the bed base and floor is 6cm.
    • The bed is moveable.
    • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • Hilton Team Members can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 75cm.
    • The desk is not height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 68cm x 48cm.
    • The room surveyed had a height adjustable chair with armrests and an armchair.
    • Alternative seating can be requested.
    • Wardrobes have been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are accessible from the bed.
    • The window control type(s) for the room is a/are standard lever(s).
    • The window controls are not at a suitable height for a wheelchair user.
    • There is an emergency alarm in the room.
    • The emergency alarm is a push button.
    • There is a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are low to moderate.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 81cm.
    • The door does not have a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is good.
    • The dimensions of the ensuite are 220cm x 320cm.
    • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is fair.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is out of reach (higher than 10cm (4") from floor).
    • There is not a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • There is a bar of soap available.
    • The lighting levels in the ensuite are moderate to good.
  • Toilet Details View
    • The height of the toilet seat above floor level is 45cm.
    • The toilet seat colour contrast is poor.
    • The toilet has a lid.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 148cm.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 74cm.
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • Shower controls do not have clear markings to indicate hot and cold settings.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 40cm.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • There is a single vertical grab rail to assist standing users.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the shower dropdown rail(s) and wall is/are good.

Accessible Room(s) (Room 226 - Partial Accessible - Second Floor)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a shower.
    • This type of accessible room is located on the first and second floors.
    • There is step-free access to this type of accessible room.
    • Accessible rooms of this type have specifications that may vary.
    • Guests do not need to open a door between the lift and the room(s).
    • The room surveyed has an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the second floor, to the left when exiting the main lift.
    • The accessible room surveyed at the time of the visit was Room 226.
    • There is stepped access to the accessible room surveyed.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is good.
    • The door is key card activated.
    • The fob/card reader height is 98cm.
    • The width of the door is 87cm.
    • There are lowered spy holes available.
    • The colour contrast between the internal room door and wall is poor.
    • The bed type is zip and link.
    • The bed height is not adjustable.
    • The height of the bed is 65cm.
    • The measurement between the bed base and floor is 6cm.
    • The bed is moveable.
    • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 75cm.
    • The desk is not height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 69cm x 47cm.
    • The room surveyed had a height adjustable chair with armrests and an armchair.
    • Alternative seating can be requested.
    • Wardrobes have been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are accessible from the bed.
    • The window control type(s) for the room is a/are standard lever(s).
    • The window controls are at a suitable height for a wheelchair user.
    • There is an emergency alarm in the room.
    • The emergency alarm is a push button.
    • There is a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are low to moderate.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens inwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the door to the ensuite is 80cm.
    • The door does not have a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is good.
    • The dimensions of the ensuite are 173cm x 250cm.
    • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is fair.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 90cm.
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • There is a bar of soap available.
    • The lighting levels in the ensuite are low to moderate.
  • Toilet Details View
    • The height of the toilet seat above floor level is 45cm.
    • The toilet seat colour contrast is poor.
    • The toilet has a lid.
    • There is not a lateral transfer space.
    • There is a flush.
    • There is not a spatula type lever flush.
    • There is no dropdown rail.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • The colour contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 65cm.
  • Shower Details View
    • The ensuite has a shower cubicle.
    • The shower cubicle is accessed via a medium step.
    • The shower head height is fixed.
    • The shower control type is twist/turn.
    • Shower controls have clear markings to indicate hot and cold settings.
    • There is no seat for the shower.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • There are two vertical grab rails to assist standing users.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.

Accessible Room(s) (Room 240 - Second Floor)

  • Accessible Room Information View
    • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
    • This type of accessible room is located on the first and second floors.
    • There is step-free access to this type of accessible room.
    • Accessible rooms of this type have specifications that may vary.
    • Guests do not need to open a door between the lift and the room(s).
    • The room surveyed has an adjoining room.
  • Bedroom Features View
    • The accessible room surveyed is located on the second floor, to the right when exiting the lift.
    • The accessible room surveyed at the time of the visit was Room 240.
    • There is step-free access to the accessible room surveyed.
    • There is numbered signage on or near the accessible room door.
    • The colour contrast between the external room door and wall is fair.
    • The door is key card activated.
    • The fob/card reader height is 98cm.
    • The width of the door is 87cm.
    • There are lowered spy holes available.
    • The colour contrast between the internal room door and wall is poor.
    • The bed type is zip and link.
    • The bed height is not adjustable.
    • The height of the bed is 70cm.
    • The measurement between the bed base and floor is 6cm.
    • The bed is moveable.
    • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
    • Hilton Team Members can reconfigure the room furniture to create a turning space of 150cm x 150cm next to the bed.
    • The height of the desk is 75cm.
    • The desk is not height adjustable.
    • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The height and depth of the knee recess is 69cm x 47cm.
    • The room surveyed had a height adjustable chair with armrests.
    • Alternative seating can be requested.
    • Wardrobes have been adapted to allow use from a seated position.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • Electric sockets are between 40cm and 100cm (4ft) from floor level.
    • Electric sockets are accessible from the bed.
    • The window control type(s) for the room is a/are standard lever(s).
    • The window controls are not at a suitable height for a wheelchair user.
    • There is an emergency alarm in the room.
    • The emergency alarm is a push button.
    • There is a red flashing fire alarm beacon within the room.
    • The type of flooring is carpet.
    • The colour contrast between the room walls and floor is good.
    • The lighting levels in the room are low to moderate.
  • Ensuite Facilities View
    • The colour contrast between the external ensuite door and wall is good.
    • The ensuite door opens outwards.
    • The door is easy to open.
    • The width of the door to the ensuite is 80cm.
    • The door does not have a horizontal grab rail.
    • The colour contrast between the internal ensuite door and wall is good.
    • The dimensions of the ensuite are 245cm x 330cm.
    • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
    • The ensuite has a non-slip floor.
    • The colour contrast between the ensuite walls and floor is fair.
    • There is an emergency alarm within the ensuite.
    • The emergency pull cord alarm in the ensuite is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • Disposal facilities are available.
    • There is a/are pedal bin disposal units.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf immediately next to or behind the toilet.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm.
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a wall fixed soap dispenser.
    • There is a bar of soap available.
    • The lighting levels in the ensuite are moderate to good.
  • Toilet Details View
    • The height of the toilet seat above floor level is 45cm.
    • The toilet seat colour contrast is poor.
    • The toilet has a lid.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 174cm.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet, the wall mounted grab rails are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The colour contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 75cm.
  • Shower Details View
    • The ensuite has a wheel in shower.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • Shower controls do not have clear markings to indicate hot and cold settings.
    • There is a flip-down/tip-up seat for the shower.
    • The height of the flip-down/tip-up or fixed seat is 38cm.
    • There is a/are wall-mounted grab rail(s) available for the shower.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • There is a single vertical grab rail to assist standing users.
    • The colour contrast between the shower wall-mounted grab rails and wall is good.
    • The colour contrast between the shower dropdown rail(s) and wall is/are good.

Standard Room(s) (Room 601 - Twin Deluxe - Sixth Floor)

  • Bedroom Features View
    • The room surveyed is located on the sixth floor, ahead when exiting the main lift.
    • The room surveyed at the time of the visit was Room 601 - Twin Deluxe.
    • There is step-free access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is fair.
    • The width of the door is 76cm.
    • The colour contrast between the internal room door and wall is poor.
    • The colour contrast between the room walls and floor is good.
    • The bed type is zip and link.
    • The height of the bed is 65cm.
    • The measurement between the bed base and floor is 5cm (2in).
    • Light switches are not within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a wash basin, a bath and a toilet.
    • The colour contrast between the external ensuite door and wall is poor.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 65cm.
    • The colour contrast between the internal ensuite door and wall is poor.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • Wall-mounted grab rails are available for the bath.
    • The colour contrast between the grab rails and wall is good.
    • The colour contrast between the walls and floor in the ensuite is poor.
    • The lighting levels in the ensuite are good.

Standard Room(s) (Room 636 - Queen Room - Sixth Floor)

  • Bedroom Features View
    • The room surveyed is located on the sixth floor, to the right when exiting the main lift.
    • The room surveyed at the time of the visit was Room 636 - Queen Room.
    • There is step-free access to the room surveyed.
    • There is numbered signage on or near the room door.
    • The colour contrast between the external room door and wall is fair.
    • The width of the door is 79cm.
    • The colour contrast between the internal room door and wall is poor.
    • The colour contrast between the room walls and floor is good.
    • The bed type is double.
    • The height of the bed is 65cm.
    • The measurement between the bed base and floor is 4cm.
    • Light switches are not within 120cm (3ft 11in) from floor level.
    • There is not an emergency alarm in the room.
    • There is not a red flashing fire alarm beacon within the room.
    • The lighting levels in the room are moderate to good.
  • Ensuite Facilities View
    • The type of facilities within the ensuite include; a toilet, a wash basin and a bath.
    • The colour contrast between the external ensuite door and wall is poor.
    • The ensuite door opens inwards.
    • The width of the door to the ensuite is 65cm.
    • The colour contrast between the internal ensuite door and wall is poor.
    • There is not an emergency alarm within the ensuite.
    • There is not a red flashing fire alarm beacon within the ensuite.
    • The tap type is lever.
    • There is a mixer tap.
    • Wall-mounted grab rails are available for the bath.
    • The colour contrast between the grab rails and wall is good.
    • The colour contrast between the walls and floor in the ensuite is poor.
    • The lighting levels in the ensuite are good.

User Reviews

  • To check out reviews of this venue from disabled people on Euan’s Guide, the disabled access review website, please click here (opens new tab).