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LivingWell Health Club - Hilton Glasgow

1 William Street, Glasgow, G3 8HT

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Access Guide

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COVID-19 Information

  • Hilton is committed to providing a safe environment whilst navigating the pandemic. For more information on what Hilton are doing around Coronavirus please click here.
  • For Hilton's new way of working with regards to meetings and events throughout the pandemic please click here.
  • For Hilton's new cleaning initiative and guest experience please click here.

Spa/Leisure Facilities Summary

Getting Help and Assistance

  • There is a Hilton Team Member available for help and assistance.
  • There is not a Hilton Team Member trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; different languages on request, large print on request and Braille on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and shower chairs.
  • To obtain mobility aids please contact the main reception.
  • The hotel can provide vibrating pagers.

Drop-Off Point / Pick Up Point

  • Drop-Off Point View
    • There is a designated drop-off point.
    • The drop-off point is not signposted/clearly marked.
    • The drop-off point is located in front of the main entrance.
    • The route from the drop-off point is accessible to a wheelchair user with assistance.

Hotel Parking

  • Parking View
    • The hotel does have its own parking facilities.
    • The car park is located off the service road for the hotel .
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 180cm.
    • The car park does have a barrier control system.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 8 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 490cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are parking charges for the car park.
    • Parking is not free for visitors of the venue.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the building.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • To see the parking charges please click here (opens new tab)
    • Payment machines are located inside the building and on level 1 of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is clearly signposted.
    • The surface on the approach to the entrance is concrete.
    • There is not a road to cross between the car park and the entrance.
    • There is some tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 12m from the car park entrance.
  • Comments View
    • The card only payment machines are located at the front of the hotel lobby and on level 1 in the car park entrance lobby.

Outside Access (LivingWell Health Club Entrance)

  • Entrance View
    • This information is for the entrance located on Level 1, in the car park lift lobby.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'LivingWell'.
    • There is stepped access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
  • Step(s) View
    • The step(s) is/are located immediately beyond the entrance.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the left going up the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.
  • Lift View
    • There is a lift to access this entrance.
    • The lift does bypass the step(s).
  • Comments View
    • The car park and main lifts bypass this entrance.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hilton'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 142cm .
    • The main door(s) open(s) automatically (by revolving).
    • The width of the door opening is 179cm.
    • The height of the slow down button is 88cm.
    • There are also manual doors either side of the revolving door which can only be opened from the inside by push bar.
      The doors open towards you (push) and have an opening width of 89cm.

Outside Access (Car Park)

  • Entrance View
    • This information is for the entrance located on level 1 of the car park.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Entrance'.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is an intercom.
    • The height of the intercom is 123cm .
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 86cm.
  • Comments View
    • There is a similar entrance on level -1 (as shown in photographs 3 and 4).

Other Floors (Car Park - Stair 1B)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located at the rear of the car park entrance lobby.
    • The stairs are approximately 15m from the car park entrance.
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are -1, 1, 2 and 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located at the front of the building, to the left of the main entrance.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 8m from the car park entrance.
  • The lift is a standard lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -1, 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 80cm.
  • The dimensions of the lift are 110cm x 140cm.
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Lift (Main Lift)

  • There is a lift for public use.
  • The lift is located at the rear of the main entrance lobby.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 25m from the main entrance.
  • There are 2 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A Hilton Team Member does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19 and 20.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 109cm.
  • The dimensions of the lift are 175cm x 148cm.
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Reception

  • Reception View
    • The reception point is located on the right as you exit the lift.
    • The reception point is approximately 3m from the lift.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Seats are available for guests at reception.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is not a hearing assistance system.
    • The type of flooring in the reception area is wood.

Changing Area

  • Changing Area View
    • There is a/are changing area(s) available.
    • The changing area that was surveyed is located in the rear corridor.
    • The changing area is approximately 12m from reception.
    • There is step-free access to the changing area.
    • The facilities available within the changing area include; standard showers and standard toilets.
    • This is a male changing area.
    • Similar female changing area(s) are available.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 78cm.
    • The type of flooring in the changing area is tiles.
    • There is a red flashing fire alarm beacon within the changing area.
    • The changing area is open plan with bench seating.
    • There are lockers within the changing area.
    • There is a/are locker(s) within reach for a wheelchair user.
    • There is a water dispenser available.
    • The lighting levels in the changing area are moderate to good.
  • Shower Facilities View
    • Shower facilities are available.
    • There is step-free access to the shower facilities.
    • The shower head height(s) is/are fixed.
    • The shower control type(s) is/are push.
  • Toilet Facilities View
    • Toilet facilities are available.
    • There is step-free access to the toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is lever.
    • The lighting levels in the toilet(s) are moderate to good.
  • Baby Changing Facilities View
    • Baby changing facilities are not available.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is situated in the leisure club .
    • The fitness suite is located on level 1, to the right as you exit the lifts.
    • The fitness suite can be used by members or guests.
    • The fitness suite is not staffed.
    • There are surveillance cameras in the fitness suite.
    • There is step free access to the fitness suite.
    • The door is manual.
    • The door opening width is 77cm.
  • Fitness Suite Information View
    • Hilton Team Members receive training in assisting disabled people.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
    • Equipment suitable for mobility or sensory impaired users includes; arm cycles, free weights, cable resistance machines and upper body machines where fixed seats can be removed.
    • The type of flooring in the fitness suite is laminate.
    • There is not a hearing assistance system.

Swimming Pool

  • The swimming pool is situated in the leisure club .
  • The swimming pool can be used by members or guests.
  • There is not a lifeguard for the swimming pool.
  • There is not a ramped entrance into the water.
  • There are steps into the swimming pool.
  • There are 5 steps.
  • There is a/are handrail(s) at the step(s).
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There is a ladder type entrance into the water.
  • The pool is not permanently supervised.
  • There is a wet side chair available.
  • Seating around the pool includes; reclining sun loungers with armrests and chairs with armrests.
  • There is an emergency alarm at poolside.
  • There is a hot tub in the swimming pool area.
  • There are steps for access to the hot tub.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going down.
  • There is not a hoist for wheelchair users to access the hot tub.
  • The manual hoist is stored in the accessible toilet facility together with a wet side wheelchair.

Sauna

  • There is step free access to the sauna.
  • The door opens towards you (pull).
  • The width of the door opening is 54cm.
  • The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The sauna has bench seating.
  • There is an emergency alarm in the sauna.

Steam Room

  • There is step free access to the steam room.
  • The door opens towards you (pull).
  • The width of the door opening is 87cm.
  • The steam room does have an unobstructed minimum turning space of 150cm x 150cm.
  • The steam room has bench seating.
  • There is an emergency alarm in the steam room.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The female and male toilets are located in the changing areas.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 20m from the lift.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is no signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.

Accessible Toilet(s)

  • Location and Access View
    • This accessible toilet is located in the reception area.
    • This accessible toilet is approximately 5m from the main lift.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 76cm.
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 375cm x 152cm.
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 270cm.
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is poor.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 162cm and 168cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is lever mixer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 105cm.
    • The contrast between the towel dispenser and the wall is poor.
    • There is not a hand dryer.
  • Accessible Shower View
    • The shower does have an unobstructed minimum 150cm x 150cm turning space.
    • There is a shower unit with a detachable shower head.
    • The shower head is height adjustable.
    • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
    • There is a flip-down/tip-up seat for the shower.
    • The seat/chair is not height adjustable.
    • The height of the flip-down/tip-up or fixed seat is 48cm.
    • Horizontal and/or dropdown rails are available on both sides of the shower seat.
    • The colour contrast between the shower rails and wall is poor.
    • There is not a vertical grab rail for the shower.
    • There is an emergency alarm for the shower.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 96cm.