You are on Spa/Leisure Facilities Summary. Skip to the next section.

Spa/Leisure Facilities Summary

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• Related Access Guide(s) View
  • For the Hilton London on Park Lane AccessAble access guide please click here (new tab)
• Leisure Facilities Information View
  • The leisure facilities are located on basement level B1.
  • Facilities include; a fitness suite, a reception, a changing area, treatment rooms, a steam room and a sauna.
  • There is also a separate barber shop next to the Spa.
• Comments View
  • There are standard male and female toilet facilities within the fitness suite changing rooms.
  • The nearest accessible toilet and alternative standard toilets are off the first floor lobby.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include shower chairs and wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is not signposted/clearly marked.
  • The drop-off point is located outside the back lobby entrance, using the car park entrance off Hertford Street.
  • The route from the drop-off point is accessible to a wheelchair user unaided.
  • It is also possible to drop-off at the main entrance, where there is a member of staff on duty.
    However, there are double yellow line parking restrictions in this area which limit waiting.
    There are dropped kerbs between the road and pavement in this area.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located below the hotel on levels B2 and B3. The vehicle entrance is on Hertford Street.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 190cm.
  • The car park does have a barrier control system.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • Additional parking is available outside the hotel.
  • There are six on-street pay by phone standard parking bays opposite the main entrance of the hotel.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for visitors of the venue.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located next to the doors from the parking area to the car park lift/stair lobby.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • The surface on the approach to the entrance is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 10m from the exit to lift/stair lobby.
• Comments View
  • Assistance may be required with the manual heavy doors between the car parking areas and the lift/stair lobby.
  • There is a height restriction barrier of 249cm at the entrance to the car park and drop-off area.
  • There is a height restriction of 190cm for the underground parking levels.
  • The Blue Badge bays are on level B2.
  • The hotel and its car park are within the Central London Congestion Charge Zone and the Ultra-Low Emission Zone.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located in the lobby of the underground parking levels.
  • The stairs are approximately 15m from the back lobby entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are back lobby drop-off and entrance, parking levels 2B and 3B.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located from the car park lift/stair lobby to the covered drop-off area at the back lobby entrance.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 15m from the back lobby entrance.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are L (back lobby drop-off and entrance), parking levels 2B and 3B.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is medium.
• The clear door width is 79cm.
• The dimensions of the lift are 109cm x 138cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel, on Park Lane.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'London Hilton on Park Lane'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 141cm.
  • A key card is required for access at this entrance.
  • The height of the key card reader is 70cm.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 110cm.
  • There is also a revolving door next to this one.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 110cm.
  • There is a Hilton Team Member available for assistance at this entrance.
  • The door operated by push pad is to the left of the revolving door.
    Both the first and second doors are operated by one push pad.
    There is a similar manual single set of doors to the right of the revolving door.
• Ramp/Slope View
  • The ramp/slope is located to the left as you enter.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
  • The width of the ramp/slope is 150cm.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located ahead after the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 10cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

You are on Outside Access (Back Lobby Entrance). Skip to the next section.

Outside Access (Back Lobby Entrance)

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• Entrance View
  • This information is for the entrance located at the covered drop-off area and entrance to the car park.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'REVERY BAR'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are single width.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 208cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 238cm.
  • The bollards do not contrast visually with the flooring.
  • There is a Hilton Team Member available for assistance at this entrance.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Lift (Back Lobby Lift). Skip to the next section.

Lift (Back Lobby Lift)

• There is a lift for public use.
• The lift is located on the left side of the back lobby.
• The lift is clearly visible from the entrance.
• The lift is approximately 10m from the back lobby entrance.
• The lift is a platform lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is medium.
• The clear door width is 90cm.
• The dimensions of the lift are 110cm x 149cm.
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • The lift doors open automatically towards you.

You are on Other Floors (Back Lobby to First Floor). Skip to the next section.

Other Floors (Back Lobby to First Floor)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located from the back lobby and rear of the main lobby to the first floor.
  • The stairs are approximately 30m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are back lobby, main lobby, first floor and first floor ballroom level.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
• Comments View
  • The first five steps up between the back lobby and the main lobby have a marble tile surface and are clearly marked.
  • From the main lobby level upwards, the stairs have a carpet surface and the step nosings are not clearly marked.
  • There is a platform lift to overcome the short flights of stairs between the back lobby and the main lobby and between the ballroom and main first floor level.
  • The main lifts overcome the stairs from lobby to first floor.

You are on Other Floors (Lobby to Living Well Facilities on B1). Skip to the next section.

Other Floors (Lobby to Living Well Facilities on B1)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located to the right of the lobby from the main entrance, to the right of the Guest Services desk.
  • The stairs are approximately 30m from the main entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are the lobby to level B1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Lift (Lobby - Main Lifts). Skip to the next section.

Lift (Lobby - Main Lifts)

• There is a lift for public use.
• The lift is located at the rear of the lobby, ahead from the main entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 25m from the main entrance.
• There are 3 other lifts in this location.
• The lift surveyed was C.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are B1, 0, 1, 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27 and 28.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is medium.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 90cm.
• The dimensions of the lift are 170cm x 158cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lighting levels in the lift are good.

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• Comments View
  • The lift destination is selected before entering the lift.
  • In the lobby there are free-standing touchscreens.
  • These are in addition to the wall-mounted call controls which have tactile markings.
  • There is a button with a wheelchair symbol which gives audible instructions.
  • Within the lift car the only buttons are to open and close the doors.
  • These have tactile and Braille markings.
  • Note that the hotel does not have a level 3.

You are on Reception (Fitness Suite). Skip to the next section.

Reception (Fitness Suite)

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• Reception View
  • The reception point is located on basement level B1, to the left as you exit the lifts.
  • The reception point is approximately 10m from the main lifts.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Seats are available for guests at reception.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system.
  • The type of system is a portable loop (on request only).
  • The type of flooring in the reception area is laminate.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is situated in the hotel.
  • The fitness suite is located on basement level B1.
  • The fitness suite can be used by members, guests or visitors.
  • The fitness suite is staffed at specific times.
  • The fitness suite is staffed 06.30 - 22.00 Monday to Thursday, 06.30 - 21.00 on Friday, 09.00 - 21.00 on Saturday and 09.00 - 20.00 on Sunday.
  • There are surveillance cameras in the fitness suite.
  • There is step free access to the fitness suite.
  • Level access is by lift.
  • The door is manual but requires a key card to unlock.
  • The door opening width is 85cm.
• Fitness Suite Information View
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; free weights, cable resistance machines and arm cycles.
  • The type of flooring in the fitness suite is laminate.
  • There is not a hearing assistance system.
  • The cardio and weight rooms are available to hotel guests by key card 24/7.
    The changing area, sauna and steam room are not available between 22.00 and 06.30.
• Comments View
  • There is also a Heartcore Pilates studio, which was in use at the time of the survey.

You are on Changing Area. Skip to the next section.

Changing Area

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located to the left of the corridor between the fitness suite reception and the weights room.
  • The changing area is approximately 15m from reception.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard changing rooms/cubicles, standard showers and standard toilets.
  • This is a male changing area.
  • Similar female changing area(s) are available.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 75cm.
  • The type of flooring in the changing area is tiles.
  • There is not a red flashing fire alarm beacon within the changing area.
  • The changing area has cubicles and open plan bench seating.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is a water dispenser available.
  • The lighting levels in the changing area are moderate to good.
• Shower Facilities View
  • Shower facilities are available.
  • There is stepped access to the shower facilities.
  • There is a 2cm step over at the entrance to the shower cubicle.
  • The shower head height(s) is/are fixed.
  • The shower control type(s) is/are twist/turn.
  • There is no seat for the shower(s).
  • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is lever.
  • The lighting levels in the toilet(s) are moderate to good.
• Baby Changing Facilities View
  • Baby changing facilities are not available.

You are on Sauna. Skip to the next section.

Sauna

• There is step free access to the sauna.
• The door opens towards you (pull).
• The width of the door opening is 65cm.
• The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
• The sauna has bench seating.
• There is an emergency alarm in the sauna.
• The sauna and steam room share a relaxation area.
  There is also a shared shower cubicle off the relaxation area.
  The relaxation area is reached through doors from the female and male changing areas.

You are on Steam Room. Skip to the next section.

Steam Room

• There is step free access to the steam room.
• The door opens towards you (pull).
• The width of the door opening is 65cm.
• The steam room does not have an unobstructed minimum turning space of 150cm x 150cm.
• The steam room has bench seating.
• There is an emergency alarm in the steam room.

You are on Entrance (Salon). Skip to the next section.

Entrance (Salon)

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• Entrance View
  • This information is for the entrance located on the basement level B1, to the right as you exit the lifts.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Salon'.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 81cm.

You are on Salon. Skip to the next section.

Salon

• The salon is open from 8:30am to 5pm.
  
• The salon has an adjustable height chair and a fixed chair.
  
• It can be moved out of the way to make space for a wheelchair user to position themselves at the hair wash sink.
  
• The hair wash sink has a fixed height of 82cm to the rim.

You are on Accessible Toilet(s) (Basement). Skip to the next section.

Accessible Toilet(s) (Basement)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on basement level B1, in front as you exit the lifts.
  • This accessible toilet is approximately 5m from the main lfits.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 90cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is medium.
• Toilet Features View
  • The dimensions of the accessible toilet are 218cm x 218cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 43cm from floor level.
  • The lighting levels are low to moderate.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 150cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is not an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 108cm and 143cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 44cm.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 81cm.
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 89cm.
  • There is a handheld soap dispenser available.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 81cm.
  • The contrast between the hand dryer and the wall is low.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 94cm.

You are on Standard Toilet(s) (Basement). Skip to the next section.

Standard Toilet(s) (Basement)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on basement level B1, in front as you exit the lifts.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There is a/are vertical wall mounted rail(s) on the right as you face the toilet.
  • The height of the wash basin(s) is 85cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are moderate to good.

You are on Accessible Toilet(s) (First Floor Lobby - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor Lobby - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located off the first floor lobby.
  • This accessible toilet is approximately 15m from the main lifts.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 85cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 230cm x 252cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 165cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is low.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 106cm and 141cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 49cm.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 82cm.
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 85cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm.
  • The contrast between the towel dispenser and the wall is low.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is medium.
• Comments View
  • The automatic door from the first floor lobby leads to a corridor which is shared with the parent and baby room.

You are on Accessible Toilet(s) (First Floor Lobby - Female Standard Toilets). Skip to the next section.

Accessible Toilet(s) (First Floor Lobby - Female Standard Toilets)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the female standard toilets off the first floor lobby.
  • This accessible toilet is approximately 20m from the main lifts.
  • There is step-free access into the accessible toilet.
  • This is a female toilet. There is a separate male accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet opening is 79cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 128cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is not a lateral transfer space.
  • There is a flush.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
  • The contrast between the walls and floor is high.
  • There is not an emergency alarm.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 148cm from the floor.
• Additional Fixtures View
  • There is not a mirror.
  • There is a colostomy bag shelf next to the toilet.
  • The colostomy bag shelf is at a height of 83cm.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 49cm.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder is on the dropdown rail.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.

You are on Parent and Baby Room (First Floor Lobby). Skip to the next section.

Parent and Baby Room (First Floor Lobby)

• There is a parent and baby room for public use.
• The parent and baby room is located off the first floor lobby, through the same automatic door as the first floor lobby accessible toilet.
• The parent and baby room is approximately 15m from the main lifts.
• There is step-free access into the parent and baby room.
• A Hilton Team Member does not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 80cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is a red flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Standard Toilet(s) (First Floor Lobby). Skip to the next section.

Standard Toilet(s) (First Floor Lobby)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located off the first floor lobby.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the main lifts.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
  • There are accessible toilets within both the female and male toilets which are likely to be suitable for many ambulant disabled people.
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