You are on Spa/Leisure Facilities Summary. Skip to the next section.

Spa/Leisure Facilities Summary

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• Related Access Guide(s) View
  • For the Hilton London Wembley AccessAble access guide please click here (new tab)
• Leisure Facilities Information View
  • The leisure facilities are located on level 2 of Hilton London Wembley.
  • Facilities include; a reception, changing areas, an accessible toilet, a hot tub, a steam room, a sauna, an accessible changing room, a fitness suite and a swimming pool.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print, audio on request, Braille on request, different languages on request and Makaton on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact reception.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is a designated drop-off point.
  • The drop-off point is clearly marked.
  • The drop-off point is located in front of the hotel entrance.
  • The route from the drop-off point is accessible to a wheelchair user with assistance.

You are on Off Site Parking. Skip to the next section.

Off Site Parking

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• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Lakeside Way.
  • The name of the car park is Wembley Stadium Gold Car Park.
  • The car park type is multi storey.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • Clearly marked/signposted parent and child parking bays are not available.
  • Hotel guests do get a discounted rate at the car park.
  • For more information on public parking please click here (new tab)

You are on Approach (Hotel Entrance). Skip to the next section.

Approach (Hotel Entrance)

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• Approach View
  • The surface of the approach is block paving.
  • There is a/are fixed bollard(s) on the approach.
  • The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Outside Access (Hotel Entrance). Skip to the next section.

Outside Access (Hotel Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hilton London Wembley'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 84cm .
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 70cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 110cm.
  • There is also an automatically revolving door next to this one.
  • The height of the slow down button is 84cm.
  • There is a Hilton Team Member available for assistance at this entrance.
  • The height of the push button to exit is 93cm.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Lobby. Skip to the next section.

Lobby

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• Circulation View
  • The type of flooring in the lobby is tiles and carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
• Signage View
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played in the lobby on levels 2 and 3 and the accessible toilet and standard toilets on level 3.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the right from the hotel entrance.
  • The stairs are approximately 10m from the hotel entrance.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 2, 3, 4, 5, 6, 7 and 8.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
• Escalator(s) View
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located to the right from the hotel entrance.
  • Signs indicating the location of the escalators are not available from the entrance.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G, 2 and 3.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right from the hotel entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 14m from the hotel entrance.
• There are 3 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 2, 3, 4, 5, 6, 7, 8 and 9.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is medium.
• The clear door width is 110cm.
• The dimensions of the lift are 105cm x 140cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

You are on Entrance (LivingWell Health Club Entrance - Level 2). Skip to the next section.

Entrance (LivingWell Health Club Entrance - Level 2)

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• Entrance View
  • This information is for the entrance located on level 2, to the right as you exit the lift.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The height of the key card reader is 117cm.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 90cm.
• Comments View
  • The height of the push button to exit is 120cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left from the entrance.
  • The reception point is approximately 3m from the LivingWell Health Club Entrance - Level 2 entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Seats are available for guests at reception.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • The hearing assistance system is located behind the reception desk.
  • Hilton Team Members are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 25/11/2019.
  • The hearing assistance system was working at the time of testing.
  • The type of flooring in the reception area is wood.

You are on Accessible Changing Room (Family/Accessible Changing Room). Skip to the next section.

Accessible Changing Room (Family/Accessible Changing Room)

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• Location and Access View
  • This accessible changing room is located to the right as you enter the health club.
  • This accessible changing room is approximately 2m from the LivingWell Health Club Entrance - Level 2 entrance.
  • There is ramped/sloped access to the accessible changing room.
  • This is a shared changing room.
  • A key is required for the accessible changing room.
  • The key is not a radar key.
  • The key can be obtained from reception.
  • There is pictorial and written text signage on or near the accessible changing room door.
  • The contrast between the external door and wall is medium.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the door opening is 83cm.
  • The contrast between the internal door and wall is low.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
  • The dimensions of the accessible changing room are 340cm x 220cm.
• Toilet Features View
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 310cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail, however it is not on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is low.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 114cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 115cm.
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.
• Accessible Shower View
  • The shower does have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is not height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 48cm.
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is high.
  • There is a vertical grab rail for the shower.
  • The colour contrast between the vertical grab rail(s) for the shower and wall is high.
  • There is an emergency alarm for the shower.
  • The emergency pull cord alarm is fully functional.
• Other Facilities View
  • There is not a dry seat for changing.
  • There is a locker within the accessible changing room.
  • The locker is within reach for a wheelchair user.
  • Baby changing facilities are located within the accessible changing room.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.
• Comments View
  • There is a slight slope to access the changing room (shown in photograph 2).
  • The door to access the swimming pool area is single, heavy and opens away from you (push) (shown in photograph 11).
  • The width of the door is 86cm.

You are on Changing Area. Skip to the next section.

Changing Area

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located to the left as you enter the health club.
  • The changing area is approximately 9m from reception.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; standard showers and standard toilets.
  • This is a male changing area.
  • Similar female changing area(s) are available.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 80cm.
  • The type of flooring in the changing area is tiles.
  • There is a red flashing fire alarm beacon within the changing area.
  • The changing area is open plan with bench seating.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are good.
• Shower Facilities View
  • Shower facilities are available.
  • There is step-free access to the shower facilities.
  • The shower head height(s) is/are fixed.
  • The shower control type(s) is/are lever.
  • There is no seat for the shower(s).
  • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is sensor.
  • The lighting levels in the toilet(s) are good.
• Baby Changing Facilities View
  • Baby changing facilities are not available.
  • The height of the baby seat is 63cm (shown in photograph 10).

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is situated in the leisure club.
  • The fitness suite is located to the left as you enter the health club.
  • The fitness suite can be used by members or guests.
  • The fitness suite is not staffed.
  • There are surveillance cameras in the fitness suite.
  • There is step free access to the fitness suite.
  • The door opening width is 100cm.
• Fitness Suite Information View
  • Hilton Team Members receive training in assisting disabled people.
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
  • Equipment suitable for mobility or sensory impaired users includes; free weights and arm cycles.
  • The type of flooring in the fitness suite is wood.
  • There is not a hearing assistance system.
  • Majority of the surface in the fitness suite is rubber.
• Comments View
  • Staff are qualified in UK active training.

You are on Swimming Pool. Skip to the next section.

Swimming Pool

• The swimming pool is situated in the leisure club .
• The swimming pool can be used by members, guests or visitors.
• There is not a lifeguard for the swimming pool.
• There is not a ramped entrance into the water.
• There are steps into the swimming pool.
• There are 7 steps.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There is not a ladder type entrance into the water.
• There is not a wet side chair available.
• There is an emergency alarm at poolside.
• There is a hot tub in the swimming pool area.
• There are steps for access to the hot tub.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a hoist for wheelchair users to access the hot tub.
• There are sun loungers without armrests.

You are on Sauna. Skip to the next section.

Sauna

• There is step free access to the sauna.
• The door opens towards you (pull).
• The width of the door opening is 86cm.
• The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
• The sauna has bench seating.
• There is an emergency alarm in the sauna.
• There is a small lip at the entrance to the sauna.

You are on Steam Room. Skip to the next section.

Steam Room

• There is step free access to the steam room.
• The door opens towards you (pull).
• The width of the door opening is 86cm.
• The steam room does not have an unobstructed minimum turning space of 150cm x 150cm.
• The steam room has bench seating.
• There is an emergency alarm in the steam room.