Access Guide
Spa/Leisure Facilities Summary
- Related Access Guide(s) View
-
Leisure Facilities Information
View
- The leisure facilities are located on level -1 of Hilton Newcastle Gateshead.
- Facilities include; steam rooms, an accessible changing room, a hot tub, changing areas, a sauna, a fitness suite, a swimming pool, treatment rooms, a reception and a steam room.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- The alternative formats documents can be provided in include; large print on request and different languages on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact concierge.
Drop-Off Point / Pick Up Point
-
Drop-Off Point
View
- There is a designated drop-off point.
- The drop-off point is not signposted/clearly marked.
- The drop-off point is located at the front of the hotel.
- The route from the drop-off point is accessible to a wheelchair user with assistance.
Hotel Parking
-
Parking
View
- The hotel does have its own parking facilities.
- The car park is located on Levels -1 and -2 .
- The car park type is underground.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 190cm.
- The car park does have a barrier control system.
- There is a touchscreen at the barrier.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is concrete.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 8 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 227cm x 498cm.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
-
Paying
View
- There are parking charges for the car park.
- Parking is not free for visitors of the venue.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the entrance to the car park and at the payment machines in the building.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- To see the parking charges please click here (opens new tab)
- Payment machines are located in the lobby area on Level 0, just past the car park entrance .
- There is not a payment machine at a convenient height for wheelchair users, however payment can be made at reception.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
-
Access from the Car Park
View
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is block paving.
- There is not a road to cross between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 23m from the hotel entrance.
- Assistance may be required because there is/are uneven surfaces.
Entrance (Car Park Levels -1 and -2)
-
Entrance
View
- This information is for the entrance located on level -1 of the car park.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the opening is 80cm.
- There is not a member of staff available for assistance at this entrance.
-
Comments
View
- There is a similar entrance from the car park on Level -2.
Outside Access (Car Park Level 0)
-
Entrance
View
- This information is for the entrance located on Level 0, leading to the hotel courtyard.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) may be difficult to open.
- The width of the door opening is 78cm.
- There is a Hilton Team Member available for assistance at this entrance.
-
Ramp/Slope
View
- The ramp/slope is located just beyond the entrance in the hotel forecourt.
- The gradient of the ramp/slope is slight.
Lift (Car Park Lift)
- There is a lift for public use.
- The lift is located in the lobby of the car park entrance.
- The lift is clearly visible from the entrance.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are 0, -1 and -2.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 118cm.
- The dimensions of the lift are 158cm x 140cm.
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are not within 90cm - 120cm from the floor.
- The lift controls are within 112cm to 129cm from the floor.
- There is not a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Other Floors (Car Park Stairs)
-
Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located in the car park lobby, just past the car park entrance.
- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are 0, -1 and -2.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are not clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
Approach (Hotel Entrance)
-
Approach
View
- The surface of the approach is block paving.
- There is a/are fixed bollard(s) on the approach .
- The bollard(s) has/have a high colour contrast to prevent them being hazardous to visually impaired people.
- There is step-free access on the approach.
-
Ramp/Slope
View
- There is a slope with a very easy incline.
Outside Access (Hotel Entrance)
-
Entrance
View
- This information is for the entrance located in the foyer area at the centre of the hotel.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 157cm .
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 91cm.
- There is also an automatically revolving door, with a slow down button, next to this one.
- The height of the slow down button is 101cm.
- There is not a Hilton Team Member available for assistance at this entrance.
-
Ramp/Slope
View
- There is a slope with a very easy incline.
-
Comments
View
- There are 2 identical manual doors.
- The manual door surveyed is to the right of the revolving doors.
- The other identical manual door is to the left of the revolving doors.
Accessible Toilet(s)
- The nearest accessible toilet(s) is/are located in the meeting room area on level -1.
Entrance (LivingWell Health Club Entrance)
-
Entrance
View
- This information is for the entrance located on Level -1, to the right as you exit the lift.
- The entrance area/door is clearly signed.
- This entrance is signed with 'LivingWell Health Clubs'.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are permanently held open.
- The width of the opening is 81cm.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are permanently held open.
- The width of the opening is 81cm.
- There is not a team member available for assistance at this entrance.
Reception
-
Reception
View
- The reception point is located at the rear of the LivingWell fitness suite.
- The reception point is approximately 11m from the Living Well Fitness Suite entrance.
- Clear signage for the reception area/desk is visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Seats are not available for guests at reception.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is not a hearing assistance system.
- The type of flooring in the reception area is wood.
Changing Area (Female Standard Changing Room)
-
Changing Area
View
- There is a/are changing area(s) available.
- The changing area that was surveyed is located on Level -1, in the LivingWell corridor, to the right as you enter.
- The changing area is approximately 15m from reception.
- There is step-free access to the changing area.
- The facilities available within the changing area include; standard toilets, baby change facilities, standard changing rooms/cubicles and standard showers.
- This is a female changing area.
- Similar male changing area(s) are available.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 76cm.
- The type of flooring in the changing area is tiles.
- There is not a red flashing fire alarm beacon within the changing area.
- The changing area is open plan with bench seating.
- There are lockers within the changing area.
- There is a/are locker(s) within reach for a wheelchair user.
- There is not a water dispenser available.
- The lighting levels in the changing area are good.
-
Shower Facilities
View
- Shower facilities are available.
- There is step-free access to the shower facilities.
- The shower head height(s) is/are fixed.
- The shower control type(s) is/are twist/turn.
- There is no seat for the shower(s).
- There is not a/are not wall-mounted grab rail(s) available for the shower(s).
-
Toilet Facilities
View
- Toilet facilities are available.
- There is step-free access to the toilet(s).
- An ambulant toilet with wall-mounted grab rails is not available.
-
Baby Changing Facilities
View
- Baby changing facilities are available.
- Baby changing facilities are located in the changing area.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 98cm.
Accessible Changing Room
-
Location and Access
View
- This accessible changing room is located on Level -1, to the right of the LivingWell fitness suite reception desk.
- This accessible changing room is approximately 22m from the lift.
- There is step-free access to the accessible changing room.
- This is a shared changing room.
- A key is not required for the accessible changing room.
- There is pictorial and written text signage on or near the accessible changing room door.
- The signage says 'Changing Room'.
- The contrast between the external door and wall is medium.
- The door opens inwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The width of the door opening is 87cm.
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
- The dimensions of the accessible changing room are 246cm x 197cm.
-
Toilet Features
View
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 141cm.
- There is a flush, however it is not on the transfer side.
- There is not spatula type lever flush.
- There is a push button flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and general waste (with no lid) disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 129cm and 140cm from the floor.
-
Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 109cm.
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 119cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 129cm.
- The contrast between the towel dispenser and the wall is high.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 95cm.
- The contrast between the hand dryer and the wall is high.
-
Accessible Shower
View
- The shower does have an unobstructed minimum 150cm x 150cm turning space.
- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
- There is a flip-down/tip-up seat for the shower.
- The seat/chair is not height adjustable.
- The height of the flip-down/tip-up or fixed seat is 53cm.
- There are not horizontal and/or dropdown rails available on both sides of the shower seat.
- There is a vertical grab rail for the shower.
- The colour contrast between the vertical grab rail(s) for the shower and wall is low.
- There is an emergency alarm for the shower.
-
Other Facilities
View
- There is a dry seat for changing.
- There is a locker within the accessible changing room.
- The locker is within reach for a wheelchair user.
- Baby changing facilities are located within the accessible changing room.
- There is a flip down baby change table available.
- The height of the baby change table is 95cm.
Fitness Suite
-
Access to Fitness Suite
View
- The fitness suite is situated in the leisure club .
- The fitness suite is located on Level -1, at the rear of LivingWell.
- The fitness suite can be used by members or guests.
- The fitness suite is staffed when open.
- There is step free access to the fitness suite.
-
Fitness Suite Information
View
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
- Equipment suitable for mobility or sensory impaired users includes; upper body machines where fixed seats can be removed, arm cycles, free weights and cable resistance machines.
- The type of flooring in the fitness suite is wood and tiles.
- There is a slight threshold to access the fitness suite as shown in photographs 7 and 8.
Swimming Pool
- The swimming pool is situated in the spa.
- The swimming pool can be used by members or guests.
- There is a lifeguard for the swimming pool.
- There is not a ramped entrance into the water.
- There are steps into the swimming pool.
- There are 6 steps.
- There is a/are handrail(s) at the step(s).
- There is a hoist for wheelchair users to access the water.
- There is a ladder type entrance into the water.
- There is a wet side chair available.
- Seating around the pool includes; chairs with armrests.
- There is an emergency alarm at poolside.
- There is a hot tub in the swimming pool area.
- There are steps for access to the hot tub.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is not a hoist for wheelchair users to access the hot tub.
- There are also sun loungers without armrests.
Sauna
- There is step free access to the sauna.
- The door opens towards you (pull).
- The width of the door opening is 89cm.
- The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
- The sauna has bench seating.
- There is not an emergency alarm in the sauna.
Steam Room
- There is step free access to the steam room.
- The door opens towards you (pull).
- The width of the door opening is 88cm.
- The steam room does not have an unobstructed minimum turning space of 150cm x 150cm.
- The steam room has bench seating.
- There is an emergency alarm in the steam room.
Treatment Rooms
- There is / are 2 treatment room(s) available.
- The name / number of the room surveyed was; Beauty Room.
- There is clear signage for the room (on or near the door).
- There is written signage for the room, in upper and lower case lettering, that is clearly visible.
- There is step-free access into the room(s).
- There is a/are door(s) into the treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 75cm.
- The type of flooring is vinyl/laminate.
- The room does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a bed / couch.
- The bed / couch is adjustable.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is not a chair.
- The room does not have background music playing.
- Lighting levels are good.