You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Getting to the Hotel View
  • For information on how to get to the hotel (new tab) - click here.
• Hotel Information View
  • The hotel has its own parking facilities.
  • There is not a designated drop off point.
  • The hotel has 241 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • The hotel has 3 accessible room(s) with accessible ensuite facilities.
  • There is/are 3 accessible room(s) with a wet room/wheel in shower.
  • There is not an/are not adjoining room(s) available for the accessible room(s).
  • There is an/are adjoining room(s) available for the standard room(s).
  • The restaurant/bar facilities in this hotel include; Grazing, Peacock Ally, Dean Bank at Pompadour, Caley Bar.
  • Accessible toilet facilities are available.
• Additional Accessibility Aids View
  • There is not a deaf alert system at the hotel.
  • Panic alarms are available on request.
  • Vibrating pillows alarms are available on request.
  • Bed raisers are not available on request.
  • Bath steps are not available on request.
  • Bath seats are not available on request.
  • Bath mats are available on request.
  • Raised toilet seats are not available on request.
  • Portable hoists are not available on request.
  • Other auxiliary aids include; audible alarms, visual alarms, emergency call buttons on phones, and evacuation chairs.
• Conference and Meeting Facilities View
  • Conference/meeting facilities are available.
  • For the Waldorf Astoria Edinburgh - Conference and Events Facilities AccessAble access guide please click here (new tab).
• Spa and Leisure Facilities View
  • The hotel has; a fitness suite, a spa and a swimming pool.
  • For the Waldorf Astoria Spa AccessAble access guide please click here (new tab).
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For accessible and other hotel amenities please click here (new tab).
• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• The alternative formats documents can be provided in include; large print on request and different languages on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include wheelchairs, shower chairs and walking sticks.
• To obtain mobility aids please contact the main reception.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is not a designated drop-off point.
  • Drop-off is normally at the front entrance, however, there are double yellow lines to both sides of the road.
    There is a taxi rank opposite the main entrance.

You are on Hotel Parking. Skip to the next section.

Hotel Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located at the rear of the hotel, off Rutland Street.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac and block paving.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 470cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for visitors of the venue.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park and throughout the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located at the side of the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 10m from the car park entrance.
• Comments View
  • Hotel guests should report to the main reception for payment.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located on the corner of Lothian Road and Rutland Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'WALDORF ASTORIA - EDINBURGH. THE CALEDONIAN'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 100cm.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 94cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 148cm.
  • There is a Hilton Team Member available for assistance at this entrance.
  • There are 2 similar outer doors to each side at this entrance to each, one with stepped access, one with ramped access.
• Ramp/Slope View
  • The ramp/slope is located in front of the right entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up the ramp.
  • The width of the ramp/slope is 116cm.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the left entrance.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the hotel, off the car park.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 208cm.
  • The bollards do contrast visually with the paving.
  • There is not a Hilton Team Member available for assistance at this entrance.

You are on Reception (Main). Skip to the next section.

Reception (Main)

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• Reception View
  • The reception point is located ahead as you enter via the main entrance.
  • The reception point is approximately 8m from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 77cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • Seats are available for guests at reception.
  • There is not a hearing assistance system.
  • The type of flooring in the reception area is tiles.
• Comments View
  • The marble tiled floor is very shiny so might be perceived as slippery.

You are on Concierge Desk. Skip to the next section.

Concierge Desk

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• Desk View
  • The desk is located in the reception area, to the right as you enter via the main entrance.
  • The desk is approximately 5m from the main entrance.
  • The desk is clearly visible from the entrance.
  • There is step-free access to the desk.
  • There is a clear unobstructed route to the desk.
  • There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is placed in front of a background which is patterned.
  • The lighting levels at the desk are good.
  • The height of the desk is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the desk.
  • There is not a lowered section of the desk.
  • The desk is staffed.
  • There is not a hearing assistance system at the desk.
  • The type of flooring in this area is tiles.
• Comments View
  • The marble tiled floor is shiny.

You are on Lobby. Skip to the next section.

Lobby

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• Circulation View
  • The type of flooring in the lobby is carpet and tiles.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Seating in the lobby includes; a mixture of seats with and without armrests and armchairs.
  • The lighting levels are moderate to good.
• Signage View
  • Wayfinding signage is provided.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
  • Dementia friendly signage is not provided.
• Audio View
  • This lobby does play background music in public areas.
  • Music is played throughout the public areas.

You are on Eating and Drinking (Peacock Alley). Skip to the next section.

Eating and Drinking (Peacock Alley)

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• Location and Access View
  • The following information is for the lounge.
  • The lounge is located on the ground floor, to the right off the hotel lobby.
  • There is step-free access to the lounge.
  • For access there are double manual doors which are permanently held open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include; handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is an a la carté menu.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system.
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 70cm.
  • The distance between the floor and the underside of the highest dining table is 73cm.
  • The standard height for the underside of dining tables is 73cm.
  • The surface height of the lowest table is 64cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, armchairs and booths.
  • The type of flooring in this area is carpet and tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are adjustable.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.
  • Lighting levels may be lower in the evening.

You are on Accessible Toilet(s) (Peacock Alley - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Peacock Alley - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the ground floor at the rear of Peacock Alley, to the rear of the building.
  • This accessible toilet is approximately 15m from the car park entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The signage says 'DISABLED - ACCESSIBLE CHANGING FACILITY'.
  • The contrast between the external door and wall is good.
  • The door opens by sliding.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 80cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 163cm x 215cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 150cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 109cm.
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 130cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 41cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm.
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 69cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 113cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 85cm.
• Comments View
  • Paper towels are available. At the time of survey, they were on the shelf to the left of the hand wash basin. The shelf is 48cm high.

You are on Standard Toilet(s) (Peacock Alley). Skip to the next section.

Standard Toilet(s) (Peacock Alley)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located on the ground floor, at the rear of Peacock Alley, to the rear of the building.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the car park entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.

You are on Outside Access (The Caley Bar). Skip to the next section.

Outside Access (The Caley Bar)

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• Entrance View
  • This information is for the entrance located on Rutland Street, to the right of the main hotel entrance.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'THE CALEY BAR'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 104cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There are 2 similar doors at this entrance on either side.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Eating and Drinking (The Caley Bar). Skip to the next section.

Eating and Drinking (The Caley Bar)

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• Location and Access View
  • The following information is for the bar.
  • The bar is located off Peacock Alley.
  • There is step-free access to the bar.
  • For access there are double manual doors which are permanently held open.
  • While there is level access to the bar from the outside entrance or from the Peacock Alley lounge, the main Caley Bar seating area is accessed via 3 steps.
    There is just a high table and stools at the bar level, however alternative tables and seating are available within the Peacock Alley lounge.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and a bar where drinks can be ordered.
  • Hilton Team Members can bring food and/or drinks to tables.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 108cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is wood.
  • The lighting levels are adjustable.
  • Lighting levels can be adjusted by a Hilton Team Member upon request.
• Tables and Seating View
  • Hilton Team Members are unable to make a table accessible to wheelchair users.
  • The standard height for the underside of dining tables is 60cm.
  • The surface height of the highest table is 110cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There are also high tables, booths and high stools.
  • The type of flooring in this area is carpet.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are adjustable.
  • Lighting levels may be lower in the evening.
  • Access to the additional seating area is via the double doors in the Peacock Alley lounge.

You are on Step(s) (The Caley Bar). Skip to the next section.

Step(s) (The Caley Bar)

• There is a/are step(s) located on the left as you enter the bar from Peacock Alley.
• The step(s) is/are used to access the main Caley Bar seating area.
• There is/are 3 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 14cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are adjustable.

You are on Outside Access (Grazing by Mark Greenaway). Skip to the next section.

Outside Access (Grazing by Mark Greenaway)

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• Entrance View
  • This information is for the entrance located on Rutland Street, to the right of the main and Caley Bar entrances.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Grazing by Mark Greenaway'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 138cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 142cm.
  • There is a Hilton Team Member available for assistance at this entrance.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Eating and Drinking (Grazing by Mark Greenaway). Skip to the next section.

Eating and Drinking (Grazing by Mark Greenaway)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the ground floor, off Peacock Alley.
  • There is step-free access to the restaurant.
  • For access there is a single manual door which is permanently held open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include; handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is an a la carté menu.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times, the volume can be adjusted if requested.
  • There is not a hearing assistance system.
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 70cm.
  • The distance between the floor and the underside of the highest dining table is 71cm.
  • The standard height for the underside of dining tables is 70cm.
  • The surface height of the highest table is 110cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There are also high tables, bench seats and high stools.
  • The type of flooring in this area is tiles.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are adjustable.
  • Lighting levels may be lower in the evening.

You are on Other Floors (Main). Skip to the next section.

Other Floors (Main)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located in the hotel lobby.
  • The stairs are approximately 25m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, E, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the left going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
• Comments View
  • There is a handrail on both sides for the first flight of stairs only.

You are on Lift (Main). Skip to the next section.

Lift (Main)

• There is a lift for public use.
• The lift is located in the hotel reception.
• The lift is clearly visible from the entrance.
• The lift is approximately 10m from the main entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, E, 1, 2, 3, 4, 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 78cm.
• The dimensions of the lift are 127cm x 142cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• The top controls are 130cm high.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (Rutland Staircase). Skip to the next section.

Other Floors (Rutland Staircase)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the fourth floor in the Rutland Wing.
  • The stairs are approximately 15m from the main lift.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, single doors, which may be difficult to open to enter and exit the stairwell on the fifth floor.
  • The floors which are accessible by stairs are 4, 5.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Eating and Drinking (Dean Banks at The Pompadour). Skip to the next section.

Eating and Drinking (Dean Banks at The Pompadour)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located on the entresol floor in the west corridor.
  • There is step-free access, via lift, to the restaurant.
  • For access there are double manual doors which are easy to open.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service.
  • Menu types include; handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Hilton Team Members can read menus to customers if requested.
  • The type of food served here is a tasting menu.
  • Plastic/takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does play background music.
  • Background music is only played at certain times, the volume can be adjusted if requested.
  • There is not a hearing assistance system.
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 71cm.
  • The distance between the floor and the underside of the highest dining table is 72cm.
  • The standard height for the underside of dining tables is 71cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are adjustable.
  • Lighting levels may be lower in the evening.
  • Access to the additional seating area is via a double door between the rooms or from the corridor.

You are on Standard Toilet(s) (Entresol Floor). Skip to the next section.

Standard Toilet(s) (Entresol Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located on the entresol floor, to the right as you exit the lift in the Lothian corridor.
  • There is step-free access into the toilet(s), via lift.
  • The standard toilet(s) is/are approximately 25m from the main lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
  • There is an accessible cubicle within these facilities.
• Toilet Facilities 2 View
  • The male toilet is located on the entresol floor, to the left as you exit the lift in the Rutland wing corridor.
  • There is ramped/sloped access into the toilet(s).
  • The standard toilet(s) is/are approximately 30m from the main lift.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 86cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
  • There is an accessible cubicle within these facilities.
    There is a short ramped threshold to enter these facilities.

You are on Accessible Toilet(s) (Entresol Floor - Female - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Entresol Floor - Female - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the entresol floor, in the female standard toilet facilities in the Lothian corridor, to the right as you exit the main lift.
  • This accessible toilet is approximately 30m from the main lifts.
  • There is step-free access into the accessible toilet, via lift.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 95cm.
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 135cm x 164cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 65cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 172cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 39cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm.
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 69cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 112cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.

You are on Accessible Toilet(s) (Entresol Floor - Male - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Entresol Floor - Male - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the entresol floor, in the male standard toilet facilities in the Rutland corridor, to the left as you exit the main lift.
  • This accessible toilet is approximately 30m from the main lift.
  • There is ramped/sloped access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 77cm.
  • The contrast between the internal door and wall is good.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 144cm x 194cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 70cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
  • The height of the coat hook is 172cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 43cm.
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 91cm.
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 69cm.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 120cm.
  • There is not a towel dispenser.
  • There is not a hand dryer.
• Comments View
  • At the time of survey, paper towels were available from a basket on a stand. The stand is 64cm high.

You are on Ramp(s) or Slope(s) (Entresol Floor - Male Toilets). Skip to the next section.

Ramp(s) or Slope(s) (Entresol Floor - Male Toilets)

• There is a ramp/slope located on the right as you enter the toilet facilities.
• The ramp/slope is used to access the male standard and accessible toilet facilities.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 93cm.
• The lighting levels at the ramp/slope are moderate to good.

You are on Hotel Room Corridors. Skip to the next section.

Hotel Room Corridors

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• Circulation View
  • There are not doors in corridors/walkways which have to be opened manually.
  • There are corridors/walkways with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
  • The type of flooring in corridors/walkways is carpet.
  • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • Seating is available on each floor in all corridors.
  • Seating includes; seats with armrests, bench seating and armchairs.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is provided in corridors.
  • Wayfinding signage is clearly presented/easy to read.
  • Dementia friendly signage is not provided.
• Safe Place(s) View
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Audio View
  • The hotel does not play background music in room corridors.
• Access View
  • There is step-free access throughout the building via lift(s).
• Comments View
  • There is a slope with a very easy incline in the main corridor of the Lothian Wing on the entresol floor, giving access to bedrooms 56 to 63 and the lift to the spa.

You are on Accessible Room(s) (260). Skip to the next section.

Accessible Room(s) (260)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
  • This type of accessible room is located on the first, second and third floors in the same location.
  • There is step-free access to this type of accessible room.
  • All accessible rooms of this type have identical specifications.
  • Guests do not need to open a door between the lift and the room(s).
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located on the second floor.
  • The accessible room surveyed at the time of the visit was 260.
  • There is step-free access to the accessible room surveyed, via lift.
  • There is numbered signage on or near the accessible room door.
  • The colour contrast between the external room door and wall is poor.
  • The door is manual with a key card lock.
  • The fob/card reader height is 118cm.
  • The width of the door is 85cm.
  • There are lowered spy holes available.
  • The colour contrast between the internal room door and wall is poor.
  • The bed type is single.
  • The bed height is not adjustable.
  • The height of the bed is 66cm.
  • The measurement between the bed base and floor is 16cm.
  • The bed is not moveable.
  • The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 75cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 63cm x 67cm.
  • The room surveyed had a desk chair without armrests and an armchair.
  • Alternative seating can be requested.
  • Wardrobes have been adapted to allow use from a seated position.
  • Light switches are between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are at a suitable height for a wheelchair user.
  • There is an emergency alarm in the room.
  • The emergency alarm in the room is a push button.
  • There is not a red flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
  • The colour contrast between the room walls and floor is good.
  • The lighting levels in the room are moderate to good.
  • The emergency alarm does not sound in the room.
• Ensuite Facilities View
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 84cm.
  • The door does not have a horizontal grab rail.
  • The colour contrast between the internal ensuite door and wall is good.
  • The dimensions of the ensuite are 160cm x 379cm.
  • The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
  • The ensuite has a non-slip floor.
  • The colour contrast between the ensuite walls and floor is poor.
  • There is an emergency alarm within the ensuite.
  • The emergency pull cord alarm in the ensuite is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are general waste (with no lid) disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf immediately next to or behind the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The lighting levels in the ensuite are moderate to good.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is poor.
  • The toilet has a cistern.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 63cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The colour contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 60cm.
• Shower Details View
  • The ensuite has a wheel in shower.
  • The shower head is height adjustable.
  • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
  • The shower control type is twist/turn.
  • Shower controls have clear markings to indicate hot and cold settings.
  • There is a flip-down/tip-up seat for the shower.
  • The height of the flip-down/tip-up or fixed seat is 50cm.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is a single vertical grab rail to assist standing users.
  • The colour contrast between the shower wall-mounted grab rails and wall is fair.
  • The colour contrast between the shower dropdown rail(s) and wall is/are fair.
  • There is a single drop down rail on the left (transfer side) of the shower seat.
    The emergency alarm does not sound in the room.

You are on Standard Room(s) (313). Skip to the next section.

Standard Room(s) (313)

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• Bedroom Features View
  • The room surveyed is located on the fourth floor.
  • The room surveyed at the time of the visit was 313.
  • There is step-free access to the room surveyed, via lift.
  • There is pictorial signage on or near the room door.
  • The colour contrast between the external room door and wall is poor.
  • The width of the door is 84cm.
  • The colour contrast between the internal room door and wall is poor.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 66cm.
  • The measurement between the bed base and floor is 18cm.
  • Light switches are not within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin and a bath.
  • The colour contrast between the external ensuite door and wall is good.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 70cm.
  • The colour contrast between the internal ensuite door and wall is good.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the bath.
  • The colour contrast between the grab rails and wall is fair.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The lighting levels in the ensuite are moderate to good.

You are on Standard Room(s) (314). Skip to the next section.

Standard Room(s) (314)

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• Bedroom Features View
  • The room surveyed is located on the third floor.
  • The room surveyed at the time of the visit was 314.
  • There is step-free access to the room surveyed, via lift.
  • There is numbered signage on or near the room door.
  • The colour contrast between the external room door and wall is poor.
  • The width of the door is 82cm.
  • The colour contrast between the internal room door and wall is poor.
  • The colour contrast between the room walls and floor is good.
  • The bed type is double.
  • The height of the bed is 66cm.
  • The measurement between the bed base and floor is 18cm.
  • Light switches are not within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels in the room are moderate to good.
• Ensuite Facilities View
  • The type of facilities within the ensuite include; a toilet, a wash basin and a shower.
  • The colour contrast between the external ensuite door and wall is poor.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 70cm.
  • The colour contrast between the internal ensuite door and wall is poor.
  • There is not an emergency alarm within the ensuite.
  • There is not a red flashing fire alarm beacon within the ensuite.
  • The tap type is lever.
  • There is a mixer tap.
  • Wall-mounted grab rails are available for the shower.
  • The colour contrast between the grab rails and wall is poor.
  • The colour contrast between the walls and floor in the ensuite is poor.
  • The lighting levels in the ensuite are good.
• Comments View
  • There is a ramped threshold to the ensuite door.

You are on Lift (Spa Access). Skip to the next section.

Lift (Spa Access)

• There is a lift for public use.
• The lift is located at the end of the Lothian corridor, to the far left of the hotel.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 100m from the main lifts.
• The lift surveyed was Spa Access Lift.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, E, G, (B).
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm.
• The dimensions of the lift are 110cm x 140cm.
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

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• Comments View
  • The spa can only be accessed from within the hotel via this lift, from the first floor or entresol floor.
  • Access to the basement requires key access, please contact spa reception staff.
  • There is no lift access to the upper basement level.

You are on User reviews. Skip to the next section.

User reviews

• Check out reviews of this venue from disabled people on Euan’s Guide, the disabled access review website (opens new tab).