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Holland and Barrett Marble Arch

526 Oxford Street, Marble Arch, London, W1C 1LW

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Access Guide

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Holland & Barrett Introduction

Getting Here (Oxford Street - Between Marble Arch and Bond Street Station)

On Street Parking

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • There is step-free access on the approach.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Oxford Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Holland & Barrett More'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There are no doors at this entrance.
    • The width of the door opening is 340cm.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 145cm.
    • The barriers does contrast visually with the flooring.
    • There is a member of staff available for assistance at this entrance.

Shop Floor (Ground Floor)

  • Shop Floor View
    • There is step-free access inside the shop.
    • The majority of aisle widths are 150cm+.
    • The type of flooring within the store is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • This store does play background music in public areas.
    • The lighting levels are moderate to good.
  • Till(s) View
    • The till(s) is/are located to the left as you enter and at the rear of the store.
    • There is step-free access to the till(s).
    • There is a clear unobstructed route to the till(s).
    • The till(s) is/are clearly signed.
    • The lighting levels at the till(s) are good.
    • There are no windows, TVs, glazed screens or mirrors behind the till(s) which could adversely affect the ability of someone to lip read.
    • The till(s) is/are not placed in front of a background which is patterned.
    • The chip & pin card machines are not accessible from the till(s).
    • The height of the till(s) is/are 90cm.
    • There is not a lowered section at the till(s).
    • There is not a hearing assistance system at the till(s).
  • Comments View
    • Photographs 6-9 show the till points on the left as you enter and photographs 15 and 16 show the till points at the rear of the store.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located opposite the main entrance.
    • The stairs are approximately 4m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and B.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are moderate to good.

Lift

  • There is a lift for public use.
  • The lift is located to the rear left of the store.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 22m (24yd 2in) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and B.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 195cm x 140cm (6ft 5in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Shop Floor (Basement Floor - Sports Nutrition)

  • Shop Floor View
    • There is step-free access inside the shop.
    • The majority of aisle widths are 150cm+.
    • The type of flooring within the store is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • This store does play background music in public areas.
    • The lighting levels are moderate to good.
  • Till(s) View
    • The till(s) is/are located to the right as you exit the lift.
    • There is step-free access to the till(s).
    • There is a clear unobstructed route to the till(s).
    • The till(s) is/are clearly signed.
    • The lighting levels at the till(s) are good.
    • There are no windows, TVs, glazed screens or mirrors behind the till(s) which could adversely affect the ability of someone to lip read.
    • The till(s) is/are not placed in front of a background which is patterned.
    • The chip & pin card machines are not accessible from the till(s).
    • The height of the till(s) is/are 90cm.
    • There is not a lowered section at the till(s).
    • There is not a hearing assistance system at the till(s).

Body Composition Area Sports Nutrition Basement Floor

  • The Body Composition area is located in the Sports Nutrition area on the basement floor, opposite the till point.
  • There is step-free access via lift from the ground floor.
  • The area is where people can go to get advice on their body composition using items such as a digital weighing scale.
  • There is a bench seat at a height of 50cm.