You are on Getting Here (Teddington Memorial Hospital/Teddington Health and Social Care Centre). Skip to the next section.

Getting Here (Teddington Memorial Hospital/Teddington Health and Social Care Centre)

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• By Road View
  • Teddington Memorial Hospital is located in Teddington West London on Hampton Road and can be accessed by the A308.
    Head west on Hampton Court Road/A308 towards Church Street/A311.
    Turn right onto Church St/A311 for 0.2 miles and merge onto the High Street/A311.
    Turn right onto Hampton Road/A313 and Teddington Memorial Hospital is located ahead.
  • Teddington Memorial Hospital has its own car park for staff and visitors with two Blue Badge bays located outside the main entrance.
• By Bus View
  • The nearest bus stop is located on Hampton Road which is 30 feet from Teddington Memorial Hospital.
    Routes 285 and R68 operate here.
• By Train View
  • The nearest train station is Teddington which is approximately 0.4 miles away.
• By Underground View
  • The nearest underground station is Richmond, which is approximately 4.4 miles away.
• Useful Links View
  • Please see the link below for all up to date London Transport.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for train services to Teddington.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for Richmond train station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print and different languages on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• Home visits services are available.
• The Patient Advice and Liaison Service (PALS) provides free, confidential help and advice for patients, carers and families. They can help if you have a question or concern about any of the services provided at the hospital. PALS can be contacted on 0800 953 0363 between the hours of 9am to 5pm, Monday to Friday.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does have a dedicated car park.
  • The car park is located at the front of the hospital site.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 1 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 368cm x 611cm (12ft 1in x 20ft 1in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is concrete.
  • The nearest designated Blue Badge parking bay is approximately 6m (6yd 1ft) from the Main Entrance.
• Comments View
  • Free visitor parking is available from 8am to 10pm daily.
  • A ticket needs to be obtained from the machines located outside the hospital main entrance.
  • Parking is restricted to 4 hours.
  • If parking is likely to exceed 4 hours a permit needs to be obtained from security however, a ticket is not required if arrival to the hospital is after 9pm.
  • The security office is located to the right as you enter the hospital.

You are on Getting To (Teddington Memorial Hospital - First Floor Outpatients 1). Skip to the next section.

Getting To (Teddington Memorial Hospital - First Floor Outpatients 1)

• Teddington Memorial Hospital - First Floor Outpatients 1 is/are located on the first floor of the hospital.
• Access to Teddington Memorial Hospital - First Floor Outpatients 1 is via the Main Entrance.
• Enter via the Main Entrance and proceed straight down the main corridor.
  Turn right at the GP Hub and Urgent Treatment Centre reception and take the lift located on the right to the first floor.
  Exit the lift and First Floor Outpatients 1 is located straight ahead.
• There is step free access, via lift, to Teddington Memorial Hospital - First Floor Outpatients 1.
• Teddington Memorial Hospital - First Floor Outpatients 1 is approximately 1m from the GP Hub and Urgent Treatment Centre lift.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Teddington Memorial Hospital Main Entrance). Skip to the next section.

Outside Access (Teddington Memorial Hospital Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 150cm (4ft 11in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 112cm (3ft 8in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 126cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 127cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located on either side of the ramp.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Outside Access (Exit Only). Skip to the next section.

Outside Access (Exit Only)

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• Entrance Details View
  • This information is for the entrance located at the side of the building, next to Outpatients 2.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 102cm (3ft 4in).
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 76cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located after the exit, outside.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
• Comments View
  • This exit is located next to Outpatients 2.
  • It is an alternative exit from the main hospital entrance/exit.
  • This access can only be used by staff to enter the hospital.

You are on Other Floors (First Floor Outpatients 1). Skip to the next section.

Other Floors (First Floor Outpatients 1)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G,1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (GP Hub and Urgent Treatment Centre). Skip to the next section.

Lift (GP Hub and Urgent Treatment Centre)

• There is a lift for public use.
• The lift is located within the GP Hub and Urgent Treatment Centre on the ground floor.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 19m (20yd 2ft) from the Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G and 1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 105cm x 155cm (3ft 5in x 5ft 1in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Entrance (Lift Access Entrance). Skip to the next section.

Entrance (Lift Access Entrance)

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• Entrance Details View
  • This information is for the entrance located on the first floor of the hospital.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 91cm (2ft 12in).
  • The main door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 88cm.
• Comments View
  • There is a sensor button to enter the department.
  • The height of the sensor button is 91cm.

You are on Entrance (Stairs Access Entrance). Skip to the next section.

Entrance (Stairs Access Entrance)

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• Entrance Details View
  • This information is for the entrance located on the first floor of the hospital.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a hand sanitiser.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 86cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Wayfinding signage is available.
• Dementia friendly signage is not provided.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are moderate to good.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 1m from the Lifts Access entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• All chairs have armrests.
• There is ample room for a wheelchair user to manoeuvre.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Treatment Rooms). Skip to the next section.

Consultation / Treatment Room (Treatment Rooms)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Treatment Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is a chair.
• Some chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is located at the end of the First Floor Outpatients 1 corridor.
  • This accessible toilet is approximately 7m (7yd 1ft) from the Lift Access entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a twist lock.
  • The door may be difficult to open.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 140cm x 167cm (4ft 7in x 5ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 77cm (2ft 6in).
  • The lateral transfer space was obstructed at the time of the survey.
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary, general domestic waste and clinical waste disposal units.
  • There is not a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
  • The height of the coat hook is 180cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 110cm (3ft 7in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 83cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the external door and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • The toilet seat colour contrast is good.
  • There is a high colour contrast between the walls and floor.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are available within this accessible toilet.
  • The height of the baby change table once extended is 108cm (3ft 7in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located at the end of the first floor corridor and to the left.
  • The shared toilet(s) is/are approximately 7m (7yd 1ft) from the Lift Access entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels in the shared toilets are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Teddington Memorial Hospital link (new tab) - click here.