You are on Getting Here (Teddington Memorial Hospital/Teddington Health and Social Care Centre). Skip to the next section.

Getting Here (Teddington Memorial Hospital/Teddington Health and Social Care Centre)

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• By Road View
  • Teddington Memorial Hospital is located in Teddington West London on Hampton Road and can be accessed by the A308.
    Head west on Hampton Court Road/A308 towards Church Street/A311.
    Turn right onto Church St/A311 for 0.2 miles and merge onto the High Street/A311.
    Turn right onto Hampton Road/A313 and Teddington Memorial Hospital is located ahead.
  • Teddington Memorial Hospital has its own car park for staff and visitors with two Blue Badge bays located outside the main entrance.
• By Bus View
  • The nearest bus stop is located on Hampton Road which is 30 feet from Teddington Memorial Hospital.
    Routes 285 and R68 operate here.
• By Train View
  • The nearest train station is Teddington which is approximately 0.4 miles away.
• By Underground View
  • The nearest underground station is Richmond, which is approximately 4.4 miles away.
• Useful Links View
  • Please see the link below for all up to date London Transport.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for train services to Teddington.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for Richmond train station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print and different languages on request.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• Home visits services are available.
• The Patient Advice and Liaison Service (PALS) provides free, confidential help and advice for patients, carers and families. They can help if you have a question or concern about any of the services provided at the hospital. PALS can be contacted on 0800 953 0363 between the hours of 9am to 5pm, Monday to Friday.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does have a dedicated car park.
  • The car park is located at the front of the hospital site.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 1 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 368cm x 611cm (12ft 1in x 20ft 1in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is concrete.
  • The nearest designated Blue Badge parking bay is approximately 6m (6yd 1ft) from the Main Entrance.
• Comments View
  • Free visitor parking is available from 8am to 10pm daily.
  • A ticket needs to be obtained from the machines located outside the hospital main entrance.
  • Parking is restricted to 4 hours.
  • If parking is likely to exceed 4 hours a permit needs to be obtained from security however, a ticket is not required if arrival to the hospital is after 9pm.
  • The security office is located to the right as you enter the hospital.

You are on Getting To (Teddington Memorial Hospital - Therapy Gym). Skip to the next section.

Getting To (Teddington Memorial Hospital - Therapy Gym)

• Teddington Memorial Hospital - Therapy Gym is/are located on the first floor of the hospital, in the Orange Zone.
• Access to Teddington Memorial Hospital - Therapy Gym is via the Main Entrance.
• Enter via Teddington Memorial Hospital Main Entrance and continue straight ahead down the main corridor. Take the main lifts located on the right to the first floor. Exit the lifts, turn right and follow the corridor around to the left. The Therapy Gym is located straight ahead.
• There is step free access, via lift, to Teddington Memorial Hospital - Therapy Gym.
• Teddington Memorial Hospital - Therapy Gym is approximately 7m from the main lifts.
• There is a/are manual, double door(s) which may be difficult to open between the Main Entrance and the department/service.
• There are resting areas along the route.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Teddington Memorial Hospital Main Entrance). Skip to the next section.

Outside Access (Teddington Memorial Hospital Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 150cm (4ft 11in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 112cm (3ft 8in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The width of the door opening is 126cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 127cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located on either side of the ramp.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Outside Access (Exit Only). Skip to the next section.

Outside Access (Exit Only)

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• Entrance Details View
  • This information is for the entrance located at the side of the building, next to Outpatients 2.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 102cm (3ft 4in).
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 76cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located after the exit, outside.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
• Comments View
  • This exit is located next to Outpatients 2.
  • It is an alternative exit from the main hospital entrance/exit.
  • This access can only be used by staff to enter the hospital.

You are on Other Floors (Main Stairs). Skip to the next section.

Other Floors (Main Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are G,1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Lift (Main Lifts). Skip to the next section.

Lift (Main Lifts)

• There is a lift for public use.
• The lift is located at the end of the main corridor and on the right.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 24m (26yd 9in) from the Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 156cm x 247cm (5ft 1in x 8ft 1in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.

You are on Room / Area (Therapy Gym). Skip to the next section.

Room / Area (Therapy Gym)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Therapy Gym.
• The room / area is approximately 1m from the Therapy Gym Entrance.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are double width but one door is locked.
• The door(s) may be difficult to open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

You are on Washroom. Skip to the next section.

Washroom

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• Washroom Details View
  • The washroom surveyed has a bath, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the area.
  • The washroom surveyed is located to the far right of the Therapy Gym.
  • The washroom surveyed is approximately 7m from the Therapy Gym entrance.
  • There is step free access to the washroom surveyed once inside the area.
  • This washroom is shared.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 79cm (2ft 7in).
  • The dimensions of the washroom are 173cm x 211cm (5ft 8in x 6ft 11in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 178cm from the floor.
  • There is not a mirror.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The height of the wash basin is 81cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 120cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 137cm.
  • There is not a hand dryer.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The cistern is close coupled and can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 96cm.
  • There is a flush, however it is not on the transfer side.
  • There are dropdown rails on both sides of the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 81cm.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 56cm (1ft 10in).
  • The bath is not height adjustable.
  • The bath tap type is twist/turn. It is a mixer tap.
  • There is a shower over/for the bath.
  • The shower head is height adjustable.
  • There are wall-mounted grab rails available for the bath.
  • A bath hoist is available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the shower wall-mounted grab rails and wall is poor.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are moderate to good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.
• The nearest accessible toilet(s) is/are located in the ground floor Outpatients department.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • The nearest standard toilets are located in the ground floor Outpatients department.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Teddington Memorial Hospital link (new tab) - click here.
• Teddington Memorial Hospital - Ground Floor Outpatients link (new tab) - click here.
• Teddington Memorial Hospital - Urgent Treatment Centre link (new tab) - click here.
• Teddington Memorial Hospital - First Floor Outpatients Audiology link (new tab) - click here.
• Teddington Memorial Hospital - First Floor Outpatients link (new tab) - click here.
• Teddington Memorial Hospital - X-Ray Department link (new tab) - click here.
• Teddington Memorial Hospital - Grace Anderson Ward link (new tab) - click here.
• Teddington Memorial Hospital - Physiotherapy link (new tab) - click here.