Access Guide
Overview
-
About
View
- The venue is an entertainment, wedding venue and conference facility centre.
- Services available in the venue include: cafés, bars, conference and meeting rooms, a visitor information centre and two theatres.
-
Parking and Public Transport
View
- The venue does not have its own car park.
- There is on-street standard parking.
- The name of the nearest car park is Langdales Wharf Car Park.
- View information on Langdales Wharf Car Park (opens new tab) .
- The nearest train station is Bridlington.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
-
Getting In and Around
View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have stepped access: the Upper Circle of the Theatre.
- Access throughout may include manual doors, doors permanently held open and automatic doors.
- Lower ground, ground and 1st floors can be accessed via a standard lift.
-
Getting Help and Assistance
View
- There is seating available.
- There is a portable hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and mobility scooter charging facilities.
- Additional equipment which can be borrowed or hired includes: An electric scooter can be charged while left in reception.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- BSL provision depends on the event/entertainment.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: inclusion, equality and diversity training every 2 years.
- Related Access Guides View
Toilet and Changing Facilities
-
Toilet Facilities
View
- There are 8 toilets with adaptations.
- Toilets with adaptations are located on the right as you enter and on each floor and near the conference rooms.
- The transfer space varies between left and right in the toilets with adaptations.
- The male and female toilet facilities are located in the same areas as the accessible toilets.
Entrance
- This entrance is located at the front of the building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 156cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Getting Around
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have stepped access: the upper circle of the theatre.
- Access throughout may include manual doors, doors permanently held open and automatic doors.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- There may be background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels vary due to the size of the space.
- Lighting levels are adjustable in some areas.
Toilet with Adaptations (Foyer - Left Hand Transfer)
-
Location and Access
View
- The toilet surveyed is located to the right as you enter the building.
- The distance from the entrance is 6m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 86cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
-
Dimensions and Features
View
- The dimensions of the cubicle are 196cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 91cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 106cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 69cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 92cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 92cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 142cm from the floor.
- The height of the baby change facility when in use is 80cm.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
Ticketing
-
Ticket Counter
View
- The ticket counter surveyed is located to the right as you enter.
- There is step-free level access to the counter.
- The height of the counter is 110cm.
- There is a lowered section at the counter.
- The height of the lowered section is 78cm.
- The counter has patterned/distracting backgrounds.
- There is not a hearing assistance system.
- The lighting levels are even.
Counter (Visitor Information Centre)
- The counter is located to the left as you enter.
- The distance from the entrance is 5m.
- There is step-free level access to the counter.
- The height of the counter is 118cm.
- There is a lowered section at the counter.
- The height of the lowered section is 75cm.
- The counter has a television and patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is background noise in this area.
- The flooring is shiny.
- Lighting levels were even at the time of the survey.
Lift
- The lift surveyed is located in the right hand corridor just past the ticket counter.
- The distance from the entrance is 16m.
- The most accessible route to the lift has step-free level access.
- 0 (Lower Ground), 1st (Ground), 2nd (1st Floor) are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 89cm.
- The internal dimensions of the lift are 142cm (width) x 142cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, a separate door to exit, an audible announcer and a mirror to aid reversing.
- Lighting levels were even at the time of the survey.
Stairs
- The stairs surveyed are located in the right hand corridor just past the ticket counter.
- The lower ground, ground and 1st floors can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Eating and Drinking (Cafe)
-
Location and Service
View
- The cafe is directly ahead just past the ticketing counter as you enter the building.
- The most accessible route has step-free level access.
- This area has a counter where food and drink can be ordered, a bar where drinks can be ordered and numerous seating options.
- Full table service is available on request only.
- Menus are handheld, wall-mounted, available on a board and displayed on the counter.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
- The following are available: drinking straws and takeaway cups.
- There is not a hearing assistance system.
-
Order and Payment
View
- The service counter was surveyed.
- The counter is located on the right side of the café area.
- There is step-free level access to the counter.
- The height of the counter is 119cm.
- There is a lowered section at the counter.
- The height of the lowered section is 90cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
-
Seating Area
View
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a medium visual contrast.
- Seating available in this area includes: chairs without armrests and sofas.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
