Access Guide
Overview
-
About
View
- The venue is an entertainment, wedding venue and conference facility centre.
- Services available in the venue include: cafés, bars, conference and meeting rooms, a visitor information centre and two theatres.
-
Parking and Public Transport
View
- The venue does not have its own car park.
- There is on-street standard parking.
- The name of the nearest car park is Langdales Wharf Car Park.
- View information on Langdales Wharf Car Park (opens new tab) .
- The nearest train station is Bridlington.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
-
Getting In and Around
View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have stepped access: the Upper Circle of the Theatre.
- Access throughout may include manual doors, doors permanently held open and automatic doors.
- Lower ground, ground and 1st floors can be accessed via a standard lift.
-
Getting Help and Assistance
View
- There is seating available.
- There is a portable hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and mobility scooter charging facilities.
- Additional equipment which can be borrowed or hired includes: An electric scooter can be charged while left in reception.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- BSL provision depends on the event/entertainment.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: inclusion, equality and diversity training every 2 years.
- Related Access Guides View
Toilet and Changing Facilities
-
Toilet Facilities
View
- There are 8 toilets with adaptations.
- Toilets with adaptations are located on the right as you enter and on each floor and near the conference rooms.
- The transfer space varies between left and right in the toilets with adaptations.
- The male and female toilet facilities are located in the same areas as the accessible toilets.
Entrance
- This entrance is located at the front of the building.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The width of the opening is 156cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is step-free level access as you enter.
Getting Around
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have stepped access: the upper circle of the theatre.
- Access throughout may include manual doors, doors permanently held open and automatic doors.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in the majority of walkways.
- There may be background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Lighting levels vary due to the size of the space.
- Lighting levels are adjustable in some areas.
Toilet with Adaptations (Foyer - Left Hand Transfer)
-
Location and Access
View
- The toilet surveyed is located to the right as you enter the building.
- The distance from the entrance is 6m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 86cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
-
Dimensions and Features
View
- The dimensions of the cubicle are 196cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 91cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 106cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 69cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 92cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 92cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 142cm from the floor.
- The height of the baby change facility when in use is 80cm.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
Room (Boardroom)
- The room is located on the first floor.
- The distance from the entrance is 20m.
- The most accessible route to the room has step-free level access and a lift.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens towards you.
- The door requires effort to open.
- The width of the opening is 87cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: tables and long tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Toilet with Adaptations (Boardroom - Left Hand Transfer)
-
Location and Access
View
- The toilet surveyed is located in the corridor at the back of the boardoom.
- The distance from the Boardroom entrance is 20m.
- The most accessible route to the toilet has manual doors and step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 88cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
-
Dimensions and Features
View
- The dimensions of the cubicle are 159cm (width) x 233cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 91cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 108cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 69cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 94cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 95cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 143cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Room (Small Meeting Room)
- The room is located on the first floor to the right of the lift.
- The distance from the lift is 4m.
- The most accessible route to the room has step-free level access and a lift.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 87cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: tables and desks.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
Room (Bay View Lounge)
- The room is located on the lower ground floor.
- The distance from the entrance is 40m.
- The most accessible route to the room has step-free level access, a lift and manual doors.
- There is written text signage on or near the door.
- There is step-free level access via lift into the room.
- There are double manual doors with a high visual contrast.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 87cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a medium visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Eating and Drinking (Bay View Lounge)
-
Location and Service
View
- The bar is on the left of the room as you enter.
- The most accessible route has step-free level access and manual doors.
- This area has a bar where drinks can be ordered.
- Full table service is not available.
- There is not a hearing assistance system.
-
Order and Payment
View
- The bar was surveyed.
- The counter is located on the left of the room as you enter.
- There is step-free level access to the counter.
- The height of the counter is 119cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
-
Seating Area
View
- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the function/event .
- Lighting levels were even at the time of the survey.
Room (Promenade Bar)
- The room is located located to the right as you enter the Royal Hall lower floor.
- The distance from the main entrance is 40m.
- The most accessible route to the room has step-free level access, a lift and manual doors.
- There is written text signage on or near the door.
- There is step-free level access via lift into the room.
- There are double manual doors with a high visual contrast.
- The doors open away from you.
- The doors require effort to open.
- The width of the opening is 181cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a low visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Eating and Drinking (Promenade Bar)
-
Location and Service
View
- The most accessible route has step-free level access, a lift and manual doors.
- This area has a bar where drinks can be ordered.
- Full table service is not available.
- There is not a hearing assistance system.
-
Order and Payment
View
- The bar was surveyed.
- The counter is located on the right as you enter the room.
- There is step-free level access to the counter.
- The height of the counter is 118cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
-
Seating Area
View
- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny.
- The walls and floor have a medium visual contrast.
- There is background noise in this area which varies depending on the function/event .
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Toilet with Adaptations (Promenade Bar Corridor - Right Hand Transfer)
-
Location and Access
View
- The toilet surveyed is located on the lower floor in the Promenade Room corridor.
- The distance from the main entrance is 75m.
- The most accessible route to the toilet has a lift and step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 81cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is not a grab rail on the internal door.
-
Dimensions and Features
View
- The dimensions of the cubicle are 161cm (width) x 265cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 92cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 109cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 66cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 105cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 91cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 141cm from the floor.
- The height of the baby change facility when in use is 92cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Room (Harbour One)
- The room is located on the right of the rear corridor at the back of the Royal Hall balcony.
- The distance from the main entrance is 50m.
- The most accessible route to the room has step-free level access and manual doors.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The doors require effort to open.
- The width of the opening is 176cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Toilet with Adaptations (Harbour Suite Corridor - Left Hand Transfer)
-
Location and Access
View
- The toilet surveyed is located at the back of the Royal Hall balcony level.
- The distance from the main entrance is 55m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 87cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
-
Dimensions and Features
View
- The dimensions of the cubicle are 154cm (width) x 212cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 84cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 108cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 68cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 105cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 95cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a waste bin.
- There is one coat hook.
- The coat hook is 141cm from the floor.
- The height of the baby change facility when in use is 90cm.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
Room (Harbour Two)
- The room is located in the rear corridor at the back of the Royal Hall balcony level.
- The distance from the main entrance is 55m.
- The most accessible route to the room has step-free level access and manual doors.
- There is written text signage on or near the door.
- There is step-free level access via lift into the room.
- There are double manual doors with a high visual contrast.
- The doors open towards you.
- The doors require effort to open.
- The width of the opening is 176cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Eating and Drinking (Harbour Suite)
-
Location and Service
View
- The most accessible route has step-free level access.
- This area has a bar where drinks can be ordered.
- Full table service is not available.
- There is not a hearing assistance system.
-
Order and Payment
View
- The bar was surveyed.
- The counter is located in Harbour One and Harbour Two at the side of each room.
- There is step-free level access to the counter.
- The height of the counter is 119cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
-
Seating Area
View
- There is step-free level access throughout the seating area.
- The flooring is patterned.
- The walls and floor have a low visual contrast.
- There is background noise in this area which varies depending on the function/event .
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- The Harbour Suite bar is L-shaped and is available to rooms Harbour One and Harbour Two.
