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Access Guide

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Accommodation Overview

  • About View
    • The venue is a Hotel with Conference Suites.
    • There are 165 bedrooms in total.
    • There is step-free level access to all bedrooms.
    • There are 8 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • All of the bedrooms with adaptations have adjoining rooms.
    • 8 bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Dogs are welcomed at this venue.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors.
    • The ground and Levels 1 to 5 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: walking aids, vibrating pillows, panic alarm and mobility scooter charging facilities.
    • The alternative formats documents can be provided in include: large print.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: Disability Awareness training annually.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor and the rooftop bar on level 4.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located on the ground floor and the rooftop bar on level 4.

Parking

  • Car Park View
    • The car park is located at the rear of the venue.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 486cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 100m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access, a very easy slope and manual doors.
    • There is no dropped kerb from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Clearly presented parking signs are available.
    • Payment machines are located at the pedestrian entrance/exit from the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
    • For other parking information, Blue badge holders call 01482 755500 option 5.
  • Electric Vehicle Charging Points View
    • There are 4 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 226cm (width) x 480cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • The charging points require an app.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street standard parking is available.
  • Public Car Parks View
    • There is a public car park located on Spring Street adjacent to the venue car park.
    • The name of the car park is Spring Street Car Park.
    • Designated Blue Badge parking bays are not available in the car park.

Entrance (Hotel)

  • This entrance is located at the front of the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with a handrail on the right going up.
  • The ramp bypasses the steps.
  • There are 3 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 188cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 165cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located straight ahead as you enter the venue.
  • The distance from the entrance is 7m.
  • There is step-free level access to reception.
  • The height of the reception desk is 120cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is patterned.
  • There is a high visual contrast between the walls and floor in the majority of walkways.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable in some areas.

Lift

  • The lift surveyed is located to the right as you enter.
  • The distance from the entrance is 4m.
  • The most accessible route to the lift has step-free level access.
  • The ground floor and levels 1 to 5 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 95cm.
  • The internal dimensions of the lift are 159cm (width) x 139cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, a mirror to aid reversing and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which vary in size.

Stairs

  • The stairs surveyed are located to the right of the reception.
  • There are double manual doors to access the stairwell.
  • The ground floor and levels 1 to 5 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Reception Lobby - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right of the reception desk.
    • The distance from the entrance is 10m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 97cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 156cm (width) x 243cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 103cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 89cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 81cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 87cm.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.

Eating and Drinking (Hotel Lounge and Bar and Marco Pierre-White Steakhouse)

  • Location and Service View
    • The Lounge Bar is to the right, opposite reception.
    • The most accessible route has step-free level access.
    • This area has a bar where food and drink can be ordered, self service counters and numerous seating options.
    • Full table service is available on request only.
    • Menus are available on a board and available in large print.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the left as you enter the lounge bar.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.
    • The buffet counter has a height of 86cm.
      The self-serve coffee machines have a height of 143cm.

Lift (To the Lexington Bar)

  • The lift surveyed is located to the right of the reception desk.
  • The distance from the entrance is 7m.
  • The most accessible route to the lift has step-free level access.
  • The ground floor and level 4 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 108cm (width) x 110cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit, a visual floor indicator and a list of floor services/facilities.
  • Lighting levels were low at the time of the survey.
  • There are other lifts available at this location which vary in size.

Eating and Drinking (The Lexington Rooftop Bar)

  • Location and Service View
    • The most accessible route has step-free level access and a lift.
    • This area has a bar where food and drink can be ordered.
    • Full table service is available on request only.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the right as you enter the area.
    • There is step-free level access to the counter.
    • The height of the counter is 112cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the booth seating areas.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is patterned.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and high stools.
    • Furniture available in this area includes: tables and coffee tables.
    • Some seating is fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event .
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.

Entrance (Outdoor Rooftop Terrace)

  • This entrance is located at the end of the bar.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 90cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is step-free access via ramp as you enter.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.

Seating Area (Outdoor Rooftop Terrace)

  • The seating area is located at the end of the Lexington Rooftop Bar.
  • The seating area is covered.
  • The most accessible route to the seating area has step-free level access and manual doors.
  • The following areas have step-free access via ramps or slopes: the terrace is accessed via ramp.
  • The following areas have stepped access: the covered seating area can be accessed via a step, or via the ramp.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event .

Toilet with Adaptations (Lexington Bar - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the right at the end of the bar.
    • The distance from the lift exit is 16m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 88cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 164cm (width) x 209cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 99cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 104cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 96cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 84cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 86cm.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.

Gym (Level 1 - Fitness center)

  • The gym is located on level 1.
  • There is step-free level access via lift into the gym.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 90cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The gym is not staffed.
  • The walls and floor have a low visual contrast.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights and cable resistance machines.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

Standard Bedroom (Level 3 - 309 - Double)

  • The bedroom surveyed is located on level 3.
  • The distance from the lift exit is 50m.
  • The most accessible route to the bedroom has step-free level access, a lift, manual doors and doors permanently held open.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • There is a key fob/card reader at a height of 111cm.
  • The door opens inwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 86cm.
  • The bedroom has a double bed.
  • The top of the mattress is 65cm from the floor.
  • The space under the bed is 18cm from the floor.
  • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
  • The flooring is patterned.
  • The following is available in this bedroom: a chair with armrests, an armchair, bedside plug sockets, a coffee table, a desk and a TV with subtitles.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Standard Ensuite (Level 3 - 309)

  • There is step-free level access into the ensuite.
  • The ensuite door opens inwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 80cm.
  • Internally the door has a high visual contrast.
  • The dimensions of the ensuite are 236cm (width) x 241cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a hand towel available.
  • The wash basin has a lever mixer tap.
  • The toilet roll holder has a high visual contrast.
  • The soap dispenser has a high visual contrast.
  • Additional features include: a mirror and coat hooks.
  • The ensuite has a pedal bin.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a shower cubicle.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is a grab rail for the shower.

Bedroom with Adaptations (Level 4 - 401 - Double)

  • Location and Access View
    • The bedroom surveyed is located on the fourth floor.
    • The distance from the lift exit is 30m.
    • The most accessible route to the bedroom has step-free level access, a lift and manual doors.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • There is a key fob/card reader at a height of 111cm.
    • The door opens inwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 95cm.
  • Bedroom Features View
    • The bedroom has a double bed.
    • The top of the mattress is 50cm from the floor.
    • The space under the bed is 9cm from the floor.
    • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
    • The flooring is patterned.
    • The following is available in this bedroom: a chair without armrests, wardrobes for seated users, bedside plug sockets, a coffee table, a desk and a TV with subtitles.
    • There is no emergency alarm.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.
    • This bedroom has an adjoining room.

Ensuite with Adaptations (Level 4 - 401)

  • Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening to the ensuite is 101cm.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the ensuite are 238cm (width) x 270cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 156cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 74cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 107cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The ensuite has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 108cm and 141cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a wheel-in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist/turn.
    • There is a flip-down shower seat.
    • The shower seat is 46cm from the floor.
    • There are dropdown rails for the shower.
    • The shower grab rails have a high visual contrast.
    • The shower dropdown rails have a high visual contrast.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.