Access Guide
Overview
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About
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- This museum is located within the Museum Quarter off the High Street, in the old Hull Corn Exchange Building in Hull.
- Facilities available in the venue include: education and exhibition spaces.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a drop-off point.
- The nearest parking is located on Gelder Street, Gandhi Way and Scale Lane.
- View information on Tower Street Car Park (opens new tab) .
- The nearest train station is Hull.
- The nearest bus station is Hull.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
- A parking space can be reserved for groups and visitors with access or mobility needs, by prior arrangement.
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: some areas of the museum and exhibition space.
- Access throughout may include uneven surfaces, manual doors and doors permanently held open.
- The upper levels of the exhibition can be accessed via a standard lift, a platform lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- Additional equipment which can be borrowed or hired includes: sheet magnifiers and sensory packs.
- Documents are available in the following formats: large print and audio (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Staff receive the following training: Disability Awareness Training.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located to the left hand side, before entering the exhibition space.
- The toilet with adaptations has a left hand transfer space.
- The male and female step-free toilet facilities are located to the left hand side before entering the exhibition space and inside the exhibition space.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located outside the standard toilets in the exhibition space.
Museum Entrance
- This entrance is located opposite the gardens and outdoor area, which is shared with The Streetlife Museum.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open by sliding.
- The doors have a low visual contrast.
- The width of the opening is 156cm.
- There is a small lip on the threshold of the opening.
Reception and Shop
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Getting Around
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- There is step-free level access throughout all areas.
- Access throughout may include narrow walkways.
- The majority of main aisle widths are under 120cm.
- There may be background noise.
- Seating available on this floor includes: benches.
- Lighting levels were even at the time of the survey.
- The checkout area is located ahead and to the left, after entering.
- There is step-free level access to the checkout area.
- The venue has a customer service counter.
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Payment Counter
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- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the payment counter is 112cm.
- There is a lowered section at the counter.
- The height of the lowered section is 72cm.
- The card payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey.
Coffee Cart and Seating Area
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Location and Access
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- The coffee cart is located ahead after entering and there is limited seating.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Seating Area
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- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: benches.
- Furniture available in this area includes: coffee tables.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
- The coffee cart is operated by a member of the museum staff.
Toilet with Adaptations (Outside the Exhibition Space - Left Hand Transfer )
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Location and Access
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- The toilet surveyed is located to the left hand side, before entering the exhibition space.
- The distance from the entrance is 18m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door is easy to open.
- The width of the door opening is 85cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 150cm (width) x 240cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 83cm (from the side of the toilet pan).
- There is a lever flush on the transfer side.
- There is no horizontal grab rail for the toilet.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 84cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 75cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a medium visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 107cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- The hand dryer is 100cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin, a sanitary bin and a nappy/incontinence items bin.
- There is one coat hook.
- The coat hook is 118cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Platform Lift - Exhibition Entrance
- The lift surveyed is located after the shop, at the entrance to the exhibition.
- This lift is a platform lift.
- The distance from entrance is 12m.
- The most accessible route to the lift has step-free level access.
- The upper levels of the exhibition are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 82cm.
- The internal dimensions of the lift are 125cm (width) x 128cm (depth).
- The internal lift control buttons have tactile markings and a low visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a separate door to exit.
- Lighting levels were low at the time of the survey.
- There are other lifts available at this location which vary in size.
Stairs (Exhibition Entrance)
- The stairs surveyed are located next to the platform lift.
- There are 6 steps between floors.
- The steps are clearly marked and have a handrail on the right going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were low at the time of the survey.
- There are other stepped areas that can be overcome by the use of a lift, throughout the exhibition.
Exhibition Space (Ground Floor and Lower Ground Floor)
- All exhibits are indoors.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: through Celtic World down to The Ferriby Boats exhibit.
- Access throughout may include uneven surfaces, doors permanently held open and narrow walkways.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The walls and floor visual contrast varies between low and high.
- The following may be experienced here: strong smells, sudden loud noises, lighting effects, interactive video effects and audio triggered by a sensor.
- There may be background noise.
- Lighting levels vary due to the size of the space.
- Display information includes: tactile, pictorial, information boards, touchscreens, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
- There is not a hearing assistance system.
- Seating available in this area includes: chairs without armrests.
- The tour is self-guided.
- This area consists of the Jurrasic, Triassic and Cretaceous, Stone Age, Bronze Age, Iron Age and Celtic Village Exhibits.
Ramped Route Exhibition Space
- The following areas have step-free access via ramps or slopes: the Celtic World exhibit to the Ferriby Boats exhibit.
- Access throughout may include narrow walkways.
- The visual contrast between the walls and floor varies between low and high.
- There is background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs without armrests.
- Lighting levels were low at the time of the survey.
Platform Lift - Celtic World to Ferriby Boats
- The lift surveyed is located between the lower Celtic World and Ferriby Boats exhibits.
- This lift is a platform lift.
- The most accessible route to the lift has steep ramps or slopes, a platform lift and narrow walkways.
- Lower Celtic World and Ferriby Boats exhibits are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast and tactile markings.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 82cm (width) x 120cm (depth).
- The internal lift control buttons have tactile markings and a low visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a separate door to exit.
- Lighting levels were low at the time of the survey.
- There are other lifts available at this location which vary in size.
- This lift bypasses 5 steps.
Exhibition Space (Ground Floor)
- All exhibits are indoors.
- There is step-free level access throughout all areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the preserved Ferriby Boat exhibition .
- Access throughout may include uneven surfaces and doors permanently held open.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- Some flooring is patterned.
- The walls and floor visual contrast varies between low and high.
- The following may be experienced here: strobe or flashing lights, strong smells, sudden loud noises and lighting effects.
- There may be background noise.
- Lighting levels vary due to the size of the space.
- Display information includes: tactile, pictorial, information boards, touchscreens, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
- There is not a hearing assistance system.
- Seating available in this area includes: chairs without armrests.
- The tour is self-guided.
- This area consists of the Ferriby Boats, Roman Exhibits and Education Room.
Education Room/s
- The room is located on the ground level, after the Roman exhibits.
- The distance from the lift is 12m.
- The most accessible route to the room has step-free level access and a lift.
- There is step-free level access into the room.
- There are double manual doors with a low visual contrast.
- The doors open towards you.
- The doors are easy to open.
- The width of the opening is 150cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is patterned.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs without armrests and stools.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a wash basin.
- There may be background noise in this room.
- Lighting levels were even at the time of the survey.
- There are 2 possible entrances to the education space, that can be screened off to make 2 rooms.
Lift - Roman to Medieval Gallery
- The lift surveyed is located on the ground floor, next to the exit.
- The most accessible route to the lift has step-free level access and a lift.
- The ground floor and first floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 100cm (width) x 150cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
- There are other lifts available at this location which vary in size.
- This lift bypasses 17 steps.
Exhibition Space (First Floor)
- All exhibits are indoors.
- There is step-free level access throughout all areas.
- Access throughout may include narrow walkways.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- The following may be experienced here: strobe or flashing lights, strong smells, sudden loud noises, lighting effects and audio triggered by a sensor.
- There may be background noise.
- Lighting levels vary due to the size of the space.
- Display information includes: tactile, pictorial, information boards, touchscreens and interactive exhibits at a suitable height for a wheelchair user.
- There is not a hearing assistance system.
- Seating available in this area includes: chairs without armrests.
- The tour is self-guided.
- This area consists of a Medieval, Civil War and Anglo Saxon and Viking exhibits - there are sound and lighting effects, which visitors can bypass if required.
Platform Lift - Medieval to Pre-Historic Gallery and Exit
- The lift surveyed is located at the end of the Anglo Saxon and Viking exhibits.
- This lift is a platform lift.
- The most accessible route to the lift has step-free level access and a lift.
- The ground floor and first floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 83cm.
- The internal dimensions of the lift are 93cm (width) x 150cm (depth).
- The internal lift control buttons have tactile markings.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- Internally the lift has: a seat.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which vary in size.
- This lift bypasses 17 steps.
Outdoor Spaces
- The following is available in this area: formal gardens.
- Outdoor areas consist of block paving, gravel and paving slabs.
- There are footpaths throughout.
- The majority of the paths are wide enough for wheelchair users.
- There is step-free level access throughout all areas.
- The following areas have step-free access via ramps or slopes: the covered seating area.
- There are seats situated along the paths for people to rest.
- The paths have uneven surfaces.
- This area is shared between Hull and East Riding Museum of Archaeology and Streetlife Museum.
