You are on Overview. Skip to the next section.

Overview

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• About View
  • Hull New Theatre reopened in 2017 following a £16m refurbishment project and hosts a wide variety of world class performances.
  • Facilities available in the venue include: large theatre and auditorium accessible by lift, merchandise, kiosk, bars and a bistro restaurant.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street Blue Badge Bay parking, a drop-off point, on-street standard parking and a public car park nearby.
  • The nearest parking is located outside the venue.
  • The nearest train station is Hull.
  • The nearest bus station is Hull.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is a step-free level Stage Door entrance for out of hours visitors and performers, and stepped entrance to the original entrance to the theatre.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the theatre auditorium and the route between the old and new parts of the theatre.
  • The following areas have stepped access: the Upper Circle, the Boxes, selected seating rows and some of the toilets facilities.
  • Access throughout may include doors permanently held open and manual doors.
  • The Circle Bar, The Stalls, The Kiosk, The Lounge Bar, The Foyer Bar and Box Office can be accessed via stairs and a standard lift.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: mobility scooter charging facilities.
  • Additional equipment which can be borrowed or hired includes: Sennheiser infra-red system headsets are available for a refundable deposit of £10.00 or a current driving licence.
  • View more information on borrowing or hiring equipment (opens new tab).
  • To book wheelchair accessible seats or if you have any other requirements, email mailto:[email protected].
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: Disability Awareness Training.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located off the foyer area, near the Circle and in the lower Stalls area.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located off the foyer area, near the Circle and in the lower Stalls area.
  • The gender inclusive step-free toilet facilities are located on the lower level near the Stalls and the Lounge Bar and Restaurant.
  • The male and female toilet facilities are located on the lower level near the Stalls.
  • The gender inclusive toilet facilities are located on the lower level near the Stalls.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located near the Stalls.
  • Parent and baby changing facilities are located off the foyer area.

You are on Parking (On-Street Parking). Skip to the next section.

Parking (On-Street Parking)

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• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located on Kingston Square.
  • There is a dropped kerb without tactile paving from the drop-off point.
• On-street Parking View
  • On-street designated Blue Badge parking is available.
  • The on-street designated Blue Badge parking bays are located on Kingston Square.
  • The Blue Badge bays are clearly marked.
  • The Blue Badge bays are directly opposite the venue entrance.
• Public Car Parks View
  • There is a public car park located within walking distance.
  • The name of the car park is George Street Multi Storey Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the venue, to the left side.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 165cm.
• The doors have a medium visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 165cm.
• The second set of doors have a medium visual contrast.

You are on Box Office / Cloakroom. Skip to the next section.

Box Office / Cloakroom

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• Ticket Counter View
  • The ticket counter surveyed is located on the right hand side, after entering.
  • There is step-free level access to the counter.
  • There is not a separate wheelchair accessible queue lane.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • There is not a hearing assistance system.
  • There is a cloakroom facility here where headsets can be loaned.

You are on Foyer Bar. Skip to the next section.

Foyer Bar

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• Location and Access View
  • The Foyer Bar is located to the left hand side, after entering the venue.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where drinks can be ordered and colleagues who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus are wall-mounted.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: armchairs, sofas and high stools.
  • Furniture available in this area includes: coffee tables and high tables.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Foyer - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Foyer - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located off the foyer area.
  • The distance from the entrance is 12m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and Braille signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 85cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 200cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 90cm from the floor.
  • There is a hand towel for drying hands.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 113cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a waste bin.
  • There are multiple coat hooks.
  • The coat hooks are 154cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room surveyed is located off the foyer area.
• The distance from the entrance is 12m.
• The most accessible route to the room has step-free level access and automatic doors.
• There is step-free level access into the room.
• There is pictorial and Braille signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The door requires effort to open.
• The width of the door opening is 86cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 70cm.
• There is a wash basin and a paper towel dispenser in the room.
• The wash basin has a lever mixer tap.
• The room has a waste bin and a nappy/incontinence items bin.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.

You are on Foyer Lift. Skip to the next section.

Foyer Lift

• The lift surveyed is located to the right hand side, after the foyer.
• The distance from venue entrance is 12m.
• The most accessible route to the lift has step-free level access.
• The Circle Bar, the Stalls, the Kiosk and Merchandise, the Lounge Bar, the Foyer Bar and the Box Office are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 110cm (width) x 150cm (depth).
• The internal lift control buttons have a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, a hearing assistance alarm system, an audible announcer, a list of floor services/facilities, a separate door to exit and a mirror to aid reversing.
• Lighting levels were low at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located on both sides of the old and new areas of the theatre.
• The Circle Bar, the Stalls, the Kiosk, the Lounge Bar, the Foyer Bar and the Box Office can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 14cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.
• There are stairs to access all levels of the theatre and some of the toilets, which can be reached from the stalls and merchandise area.

You are on The Kiosk (Former Box Office). Skip to the next section.

The Kiosk (Former Box Office)

• The counter is located near the former, stepped theatre entrance.
• The distance from the lift is 15m.
• The most accessible route to the counter has doors permanently held open.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• Some flooring is patterned.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• There is also a merchandise kiosk near this facility.

You are on Lounge Bar and Bistro Restaurant. Skip to the next section.

Lounge Bar and Bistro Restaurant

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• Location and Access View
  • The Lounge Bar and Bistro Restaurant is located one level above the main theatre foyer.
  • The most accessible route has step-free level access, a lift and doors permanently held open.
  • There is step-free level access into this area.
  • The doors are permanently held open.
  • The width of the opening is 170cm.
• Service View
  • This area has a bar where food and drink can be ordered.
  • Full table service is available on request only.
  • Menus are handheld and wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the far, right side.
  • There is step-free level access to the counter.
  • The height of the counter is 112cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and stools.
  • Furniture available in this area includes: tables.
  • Some chairs are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Lounge Bar and Bistro Restaurant - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lounge Bar and Bistro Restaurant - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located near The lounge Bar and Restaurant.
  • The distance from the lift is 6m.
  • The most accessible route to the toilet has step-free level access and a lift.
  • There is step-free level access into the facility.
  • There is Braille and pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 80cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 140cm (width) x 235cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 78cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 75cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 115cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 80cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 145cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

You are on The Circle Bar. Skip to the next section.

The Circle Bar

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• Location and Access View
  • To the left side from the lift.
  • The most accessible route has step-free level access, a lift, manual doors and doors permanently held open.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 72cm.
  • There are identical doors on either side of the Circle Bar.
• Service View
  • This area has a bar where drinks can be ordered and colleagues who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus are wall-mounted.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, sofas and stools.
  • Furniture available in this area includes: tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Main Auditorium. Skip to the next section.

Main Auditorium

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• Theatre Information View
  • Advanced bookings are available.
  • Concessions are available.
  • Captioned performances are not available.
  • Signed performances are not available.
  • Audio described performances are not available.
  • Autism friendly/relaxed performances are not available.
  • Sensory friendly performances are not available.
  • There is a fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • View information on access performances and provisions (opens new tab) .
• Auditorium View
  • The most accessible route to the auditorium has step-free level access, a lift, manual doors and doors permanently held open.
  • There is step-free level access to a row of seating.
  • There is a designated seating area.
  • The following rows have step-free access via ramps or slopes: All rows from W to A in the Stalls.
  • The following rows have stepped access: Row Y in the Stalls and all seating in the Circle and Boxes.
  • View the seating plan/auditorium map (opens new tab) .
  • The flooring is patterned.
  • Seating available includes: flip-down seats with armrests.

You are on Main Auditorium Designated Seating. Skip to the next section.

Main Auditorium Designated Seating

• The designated seating area surveyed is located Access Zones A, B, C, D, E, F, G on Row K and Row U in the Stalls.
• The distance from Stalls Door 3 is 5m.
• The most accessible route to the designated seating has doors permanently held open.
• There is step-free access via slope to the designated seating.
• The slope has a slight gradient.
• There are double manual doors with a high visual contrast.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request .
• The door opens towards you.
• The door requires effort to open.
• The width of the opening is 75cm.
• The designated seating area is clearly signed.
• There are 9 designated spaces for wheelchair users.
• The number of spaces for wheelchair users varies.
• Companions sit in front of you, behind you and next to you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: armchairs.
• The seating is fixed.
• Lighting levels were low at the time of the survey.
• Lighting levels are adjustable.
• There is a toilet with adaptations close to the seating area (within approximately 50m).
• The doors are often staffed and held open during performances.

You are on Changing Places (The Circle Bar - Both Sides Transfer). Skip to the next section.

Changing Places (The Circle Bar - Both Sides Transfer)

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• Location and Access View
  • The Changing Places facility surveyed is located near the Circle Bar.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the lift is 17m.
  • The most accessible route to the Changing Places facility has doors permanently held open, manual doors, step-free level access and a lift.
  • There is step-free level access into the facility.
  • There is Braille and pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 83cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
  • The dimensions of the facility are 350cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet.
  • The transfer space on the right as you face the toilet is 100cm.
  • The transfer space on the left as you face the toilet is 136cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 85cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted at a fixed height.
  • The length of the changing bench is 190cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever tap.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 108cm from the floor.
  • A wide paper roll dispenser is not available.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a nappy/incontinence items bin, a waste bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 153cm from the floor.
  • A privacy screen is not available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.