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Hull Trains - Station

Paragon Station, Ferensway, Hull, HU1 3QX

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Access Guide

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Station Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located within the waiting room and on the main concourse area.
    • All toilets with adaptations have a left hand transfer space.
    • The male and female step-free standard toilet facilities are located within the waiting room and on the main concourse area.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the waiting room.

Blue Badge Parking

  • Car Park View
    • The car park is located within the station, accessed from the rear (Blue Badge Parking).
    • The car park is sheltered.
    • The car park surface consists of tarmac.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 420cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 25m from the platform concourse.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for Blue Badge holders only.
    • Parking is free for Blue Badge holders.

Getting Inside The Station

  • There is step-free level access from all sides of the station: the covered Blue Badge parking at the rear of the station, the front of the station on Ferensway (Taxi Rank), the drop off point on the Anlaby Road side and the side entrance on Margaret Moxon Way.
  • Access at the entrances includes: a single entrance gate from the covered Blue Badge parking at the rear of the station, 4 double entrance doors at the front of the station on Ferensway (Taxi Rank), 4 double entrance doors at the side of the station on Margaret Moxon Way and double entrance gates from the drop off point (Anlaby Road side).
  • Access from all sides of the station includes doors which are permanently held open.
  • 3 of the 4 entrances are clearly signed: the entrance doors at the front of the station on Ferensway (Taxi Rank) are signed pictorially with text, the entrance doors at the side of the station on Margaret Moxon Way are signed pictorially with text, the entrance near the drop off point on the Anlaby Road side is signed pictorially with arrows and text.
  • There is no signage from the covered Blue Badge parking at the rear of the station to the concourse.
  • All entrances provide step-free level access to the station concourse. There is a slight slope leading to the cafe area.

Concourse Waiting Room

  • The room is located next to the platform barriers.
  • The distance from the drop off point entrance is 12m.
  • The most accessible route to the room has step-free level access, doors permanently held open and automatic doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There are double automatic doors with a medium visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 190cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and benches.
  • The seating is fixed.
  • There is not a hearing assistance system.
  • There is background noise in this room which varies depending on the time of day.
  • Announcements are audible.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Concourse Waiting Room - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located in the Concourse Waiting Room.
    • The distance from the drop off point entrance is 20m.
    • The most accessible route to the toilet has step-free level access, doors permanently held open and automatic doors.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening is 88cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 155cm (width) x 240cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 87cm (from the side of the toilet pan).
    • There is a lever flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 110cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 106cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room (Concourse Waiting Room)

  • The room surveyed is located within the Concourse Waiting Room.
  • The distance from the drop off entrance is 20m.
  • The most accessible route to the room has automatic doors, doors permanently held open and step-free level access.
  • There is step-free level access into the room.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 76cm.
  • Internally the door has a medium visual contrast.
  • There is an emergency alarm and a wash basin in the room.
  • The wash basin has a push tap.
  • The room has a nappy/incontinence items bin.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • The baby changing bench is 87cm high.

Station Concourse

  • Location and Access View
    • There is seating located near the ticket barriers and throughout the concourse.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • Seating available in this area includes: benches.

Main Ticket Office (Travel Centre)

  • Ticket Office View
    • The ticket office surveyed is located to the side of the station, off Margaret Moxon Way.
    • There is step-free level access to the ticket office.
    • There are double automatic doors with a high visual contrast.
    • The doors open by sliding.
    • The width of the opening is 180cm.
    • There are 2 sets of doors into this area.
    • There is step-free level access throughout the ticket office.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • The queue width is under 120cm and the width at each turn is under 150cm.
    • There is not a separate wheelchair accessible queue lane.
    • Some flooring is shiny and patterned.
    • Seating available includes: chairs with armrests and benches.
    • The seating is fixed.
    • Lighting levels were even at the time of the survey.
    • The height of the counter is 93cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 74cm.
    • The counter has glazed screens.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
  • Self-Service Ticket Machines View
    • The self-service ticket machines are located throughout the station, and also at the platform ticket barriers.
    • There is step-free level access to the self-service ticket machines.
    • The height of the touchscreen display ranges from 120cm to 155cm from the floor.
    • The touchscreen has the following accessibility aids: large text and a call for assistance button.

Customer Services Kiosk

  • The counter is located at the side of the concourse, adjacent to the ticket barriers.
  • The distance from drop off point entrance is 6m.
  • The most accessible route to the counter has doors permanently held open.
  • There is step-free level access to the counter.
  • The height of the counter is 112cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The counter has glazed screens.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area which varies depending on the time of day.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.

Toilet with Adaptations (Main Concourse - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the main station concourse.
    • The distance from the covered, Blue Badge parking area is 20m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening is 87cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 190cm (width) x 370cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 119cm (from the side of the toilet pan).
    • There is an elbow pad flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a twist turn mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 75cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 140cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Platform Ticket Barriers

  • The platform ticket barriers was surveyed.
  • The ticket barrier opening width is 62cm.
  • The wider ticket barrier opening width is 107cm.
  • There are fixed ticket readers.
  • The ticket slot heights for the barriers are 95cm (insert ticket) and 95cm (remove ticket) from the floor.
  • The scanner height is 83cm from the floor.
  • All ticket barriers are similar in height.
  • Assistance is available at the ticket barrier.
  • There are self-service, touch screen ticket machines throughout the concourse and at the ticket barriers. They are at a height of between 120cm and 155cm.

Platform 4 and 5 Waiting Room

  • The room is located between Platforms 4 and 5.
  • The distance from ticket barriers is 16m.
  • The most accessible route to the room has step-free level access, a slight ramp or slope and automatic doors.
  • There is written text signage on or near the door.
  • There is step-free access via ramp into the room.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The width of the opening is 90cm.
  • There is a push pad or push button to exit at a height of 90cm.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and benches.
  • The seating is fixed.
  • There is not a hearing assistance system.
  • There is background noise in this room which varies depending on the time of day.
  • Announcements are audible.
  • Lighting levels were even at the time of the survey.