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Access Guide

Show Easy Read

Overview

  • About View
    • Hull Truck Theatre presents plays and shows and is also a community hub hosting events for families and young people.
    • Facilities available in the venue include: 2 theatre auditoriums, children's play area, cafe and bars on 2 levels.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include manual doors, doors permanently held open and automatic doors.
    • The ground floor and first floor can be accessed via a standard lift.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • Documents are available in the following formats: large print (on request).
    • There is designated safe space, which can be used by people with dementia, autism or learning disabilities, during relaxed shows.
    • The designated safe space is located in the Interact Studio, located on the first floor.
    • Several members of the team are trained in British Sign Language Level 1 – 3.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: Disability and Inclusion Training, Sighted Guide Training, Neuro Divergence Awareness Training, Tourette and TIC Awareness Training, BSL Level 1 - 2, Dementia Friends and Breast Feeding Friendly Training.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located to the left and right sides of the venue, on the ground floor.
    • All toilets with adaptations have a left hand transfer space.
    • The male and female step-free toilet facilities are located to the left and right sides of the venue, on the ground floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the male and female facilities, to the left and right sides of the venue, on the ground floor.

Entrance

  • This entrance is located on the corner of the venue, on Ferensway.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors opens by sliding.
  • The width of the opening is 180cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is a second set of double automatic doors.
  • The second set of doors open by sliding.
  • The width of the opening is 150cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a medium visual contrast.
  • The minimum width between the bollards is 225cm.

Box Office

  • Ticket Counter View
    • The ticket counter surveyed is located directly ahead after entering the venue.
    • There is step-free level access to the counter.
    • The height of the counter is 98cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 76cm.
    • The counter has glazed screens.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.

Theatre Foyer

  • Location and Access View
    • The most accessible route has step-free level access and automatic doors.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a low visual contrast.
    • Some flooring is patterned.
    • Seating available in this area includes: sofas and armchairs.
    • Furniture available in this area includes: coffee tables.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.
    • The layout of this seating area may change depending on the event.

Kids' Play Area

  • This area is located to the left hand side, after entering the venue.
  • There is step-free level access into this area.
  • There is step-free level access throughout the area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Seating available in this area includes: sofas and benches.
  • Furniture available in this area includes: coffee tables.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Ground Floor Bar

  • Location and Access View
    • This bar is located ahead and to the right, after entering the venue.
    • The most accessible route has step-free level access and automatic doors.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are available on a board.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located ahead and to the right, after entering.
    • There is step-free level access to the counter.
    • The height of the counter is 122cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • Seating available in this area includes: sofas.
    • Furniture available in this area includes: coffee tables.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Designated Seating Main Auditorium

  • The designated seating area surveyed is located on the lower level of the auditorium on Row A: seats 12, 16, 22 and 53.
    There is additional designated seating the upper level of the auditorium on Row L.
  • The distance from the entrance (lower level) is 10m.
  • The most accessible route to the designated seating has doors permanently held open.
  • There is step-free level access to the designated seating.
  • There is a single manual door with a low visual contrast.
  • The door opens towards you.
  • The width of the opening is 86cm.
  • The designated seating area is not clearly marked or signed.
  • Companions sit next to you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs with armrests.
  • The seating is fixed.
  • There is a toilet with adaptations close to the seating area (within approximately 50m).
  • Doors are held open at the start and the end of performances.

Main Auditorium

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are available.
    • Captioned performances are available.
    • Signed performances are available.
    • Audio described performances are available.
    • Autism friendly/relaxed performances are available.
    • All Hull Truck Productions and selected visiting shows.
    • Disability and Neuro Divergence Awareness Training, Tourettes and TIC Awareness Training, BSL Level 1 - 2, Dementia Friends and Breast Feeding Friendly. .
    • There is a fixed hearing assistance system.
    • The hearing assistance system could not be tested at the time of the survey.
  • Auditorium View
    • The most accessible route to the auditorium has step-free level access and doors permanently held open.
    • There is step-free level access to a row of seating.
    • There is a designated seating area.
    • View the seating plan/auditorium map (opens new tab) .
    • Seating available includes: flip-down seats with armrests.
    • There is step-free level access to seating and spaces for wheelchair users. There is also the option for wheelchair users to access the auditorium on the upper level. Doors are held open at the start and at the end of performances.

Designated Seating Godber Studio

  • The designated seating area surveyed is located on the lower level of the auditorium in row A: seats 1, 2, 9 and 10.
    There is additional designated seating the upper level of the studio on Row L.
  • The distance from the entrance (lower level) is 18m.
  • The most accessible route to the designated seating has doors permanently held open.
  • There is step-free level access to the designated seating.
  • There are double manual doors with a low visual contrast.
  • The doors is permanently held open.
  • The width of the opening is 176cm.
  • The designated seating area is clearly marked.
  • There are 2 designated spaces for wheelchair users.
  • The number of spaces for wheelchair users varies.
  • The view from this seating area is clear from obstructions.
  • Companions sit next to you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests.
  • Some seating is fixed.
  • There is a toilet with adaptations close to the seating area (within approximately 50m).
  • Doors will be held open at the start and end of performances, but closed during performances.

Godber Studio

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are available.
    • Captioned performances are available.
    • Signed performances are available.
    • Audio described performances are available.
    • Autism friendly/relaxed performances are available.
    • All Hull Truck Productions and selected visiting shows.
    • There is not a hearing assistance system.
  • Auditorium View
    • The most accessible route to the auditorium has step-free level access, manual doors and doors permanently held open.
    • There is step-free level access to a row of seating.
    • There is a designated seating area.
    • View the seating plan/auditorium map (opens new tab) .
    • Seating available includes: chairs without armrests and flip-down seats without armrests.

Lift

  • The lift surveyed is located on the right hand side, after entering the venue.
  • The distance from the entrance is 6m.
  • The most accessible route to the lift has step-free level access and automatic doors.
  • The ground and first floors are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 110cm (width) x 210cm (depth).
  • The internal lift control buttons have tactile markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located on the right hand side after entering, opposite the box office desk.
  • The ground and first floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Interact Studio

  • The room is located on the first floor.
  • The distance from the lift is 20m.
  • The most accessible route to the room has a lift and step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a medium visual contrast.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 100cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey.
  • There is a toilet with adaptations to the rear of this room.

First Floor Bar

  • Location and Access View
    • This bar is located on the first floor .
    • The most accessible route has step-free level access and a lift.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where drinks can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 120cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests and high stools.
    • Furniture available in this area includes: tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were low at the time of the survey.