You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located in The Orangery, The Welcome Centre and in the courtyard behind the shop.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located in the courtyard behind the shop.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located in the courtyard behind the shop.
  • Parent and baby changing facilities are located in the toilets with adaptations in The Orangery and the courtyard behind the shop.
• Washroom and Shower Facilities View
  • Standard washroom facilities are located as you enter the zoo; this is for the safety of the animals and to prevent the spread of the disease.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the venue, after entering the grounds.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 550cm (depth).
  • The hatched/marked zones vary between bays.
  • The width of the marked zone is 120cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 30m from the nearest access point and in-season ticket kiosk.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes, uneven surfaces, bollards and doors permanently held open.
  • There is no dropped kerb from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for staff, visitors and colleagues only.
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 250cm (width) x 550cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Platforms (Land Train - Easter to September only). Skip to the next section.

Platforms (Land Train - Easter to September only)

• There is 1 platform at this station.
• The platforms do not have tactile markings along the platform edge.
• All platforms have clear markings along the platform edge.
• Seating available on the platforms includes: benches.
• Access to the train is via steps and a raised area of the platform.
• This wheelchair lift is only suitable for manual wheelchairs and has a safe operational weight limit. It is operated by the driver only.

You are on Ticketing (Ticket Kiosk/s - High Season). Skip to the next section.

Ticketing (Ticket Kiosk/s - High Season)

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• Ticket Counter View
  • The ticket counter surveyed is located at 3 access points; the main entrance, cliff-top entrance and car park.
  • There is step-free access via slope to the counter.
  • The slope has a slight gradient.
  • These kiosks are only used in the high season, in the low season tickets to the Zoo and Sewerby Hall are purchased in The Welcome Centre.
  • There is not a separate wheelchair accessible queue lane.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens.
  • There is not a hearing assistance system.

You are on Ticketing (The Welcome Centre - Low Season). Skip to the next section.

Ticketing (The Welcome Centre - Low Season)

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• Ticket Office View
  • The ticket office surveyed is located through the archway, towards the rear of the main house, on the right side.
  • There is step-free access via a very easy slope to the ticket office.
  • There is a single automatic door with a high visual contrast.
  • The door opens by sliding.
  • The width of the opening is 100cm.
  • There is step-free level access throughout the ticket office.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a separate wheelchair accessible queue lane.
  • The flooring is shiny.
  • Seating available includes: chairs without armrests.
  • Lighting levels were even at the time of the survey.
  • The height of the counter is 125cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 80cm.
  • The counter has patterned/distracting backgrounds.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The Welcome Centre issues tickets to the Zoo and Sewerby Hall in the low season, in the high season tickets are purchased at 1 of the 3 kiosks at the access points.

You are on Eating and Drinking (Clock Tower Café). Skip to the next section.

Eating and Drinking (Clock Tower Café)

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• Location and Access View
  • The Clock Tower Café is located across from the Welcome Centre, and can be accessed from the central courtyard.
  • The most accessible route has slight ramps or slopes, uneven surfaces and automatic doors.
  • There is step-free access via a very easy slope into this area.
  • There is a single automatic door with a high visual contrast.
  • The door opens by sliding.
  • The width of the opening is 110cm.
• Service View
  • This area has a counter where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld, wall-mounted, available on a board, digital and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located ahead if entering from the courtyard.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 60cm.
  • The counter has a television.
  • The height of the tray rail is 92cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • The following areas have step-free access via ramps or slopes: the external, south facing seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and high stools.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.
  • The alternative, courtyard exit has an automatic door with an opening width of 100cm, operated by a push button at a height of 90cm. The opening widths of the doors leading to the south facing, external seating area of the café range between 98cm and 106cm and have push button at heights between 80cm and 90cm high. There are short, steep ramps at both exits.

You are on Seating Area (Clock Tower Café - South Facing Patio). Skip to the next section.

Seating Area (Clock Tower Café - South Facing Patio)

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• Location and Access View
  • Clock Tower Café is located opposite The Stables Shop and The Welcome Centre; the external patio area is south facing, and accessed via a slope at the side, or via manual doors leading from inside the café.
  • The most accessible route has steep ramps or slopes.
  • There is step-free access via slope into this area.
• Seating Area View
  • The seating area is uncovered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: benches.
  • Furniture available in this area includes: tables and picnic tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • The opening widths of the doors leading to the south facing, external seating area of the café range between 98cm and 106cm and have push button at heights between 80cm and 90cm high. There are short, steep ramps at both exits.

You are on Seating Area (The Courtyard). Skip to the next section.

Seating Area (The Courtyard)

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• Location and Access View
  • The Courtyard is located between The Stables Shop and The Clock Tower Café.
  • The most accessible route has slight ramps or slopes.
  • There is step-free access via slope into this area.
• Seating Area View
  • The seating area is uncovered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Furniture available in this area includes: picnic tables and adapted picnic tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.

You are on Entrance (The Stables Shop). Skip to the next section.

Entrance (The Stables Shop)

• This entrance is located in the courtyard, opposite the café.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens by sliding.
• The width of the opening is 90cm.
• There is a small lip on the threshold of the opening.
• The door has a high visual contrast.
• There are 2 alternative, automatic sliding entrance/exit doors with opening widths of 90cm leading back into the central courtyard, or to the opposite side of the building.

You are on Shop (The Stables Shop). Skip to the next section.

Shop (The Stables Shop)

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• Getting Around View
  • There is step-free level access throughout all areas.
  • Access throughout may include automatic doors.
  • The majority of product aisle widths are between 120cm - 150cm.
  • There may be background noise.
  • Lighting levels were even at the time of the survey.
  • There is step-free level access to the checkout area.
• Payment Counter View
  • The counter surveyed was ahead after entering.
  • Signage is not provided for the counter.
  • The height of the payment counter is 91cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.
  • There is a self-service counter for customers ordering hot drinks.
• Self-Service Touchscreens View
  • There are 2 alternative, automatic sliding entrance/exit doors with opening widths of 90cm leading back into the central courtyard, or to the opposite side of the building.

You are on Toilet with Adaptations (Courtyard - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Courtyard - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located within the main toilet block in the courtyard, behind the shop.
  • The distance from the shop is 8m.
  • The most accessible route to the toilet has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the door opening is 80cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 170cm (width) x 205cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 118cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 118cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 105cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 91cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin.
  • There are multiple coat hooks.
  • The coat hooks are 110cm and 170cm from the floor.
  • The height of the baby change facility when in use is 85cm.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Changing Places (Courtyard - Both Sides Transfer). Skip to the next section.

Changing Places (Courtyard - Both Sides Transfer)

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• Location and Access View
  • The Changing Places facility surveyed is located in the rear courtyard, behind the shop.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the Welcome Centre is 25m.
  • The most accessible route to the Changing Places facility has step-free level access and uneven surfaces.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 88cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
  • The dimensions of the facility are 500cm (width) x 270cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet.
  • The transfer space on the right as you face the toilet is 106cm.
  • The transfer space on the left as you face the toilet is 80cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a medium visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 94cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is free standing and height adjustable.
  • The length of the changing bench is 182cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 77cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 116cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is not available.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 85cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a waste bin and a nappy/incontinence items bin.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • A privacy screen is not available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Outdoor Spaces (Children's Adventure Playground). Skip to the next section.

Outdoor Spaces (Children's Adventure Playground)

• The following is available in this area: a playground with play equipment.
• Outdoor areas consist of concrete or tarmac, loose chippings, grass and compact earth.
• There are footpaths in some areas.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: some raised and lower play areas.
• The following areas have stepped access: some play equipment.
• There are some seats situated along the paths for people to rest.
• The paths have uneven surfaces.

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• Playground View
  • There is a playground with an access point over 100cm wide.
  • There is a route around the play equipment which is firm and even, and is at least 150cm wide.
  • The play equipment is within easy reach for seated and standing users and users of different heights.
  • The following play experiences are available: swinging, sliding, rocking, rotating, climbing, balancing, crawling, viewing, sensory (visual, audible, or tactile), fitness and social play.

You are on Outdoor Spaces (Deer, Llama and Pony Paddocks Area). Skip to the next section.

Outdoor Spaces (Deer, Llama and Pony Paddocks Area)

• The following is available in this area: parkland, farmland and open countryside.
• Outdoor areas consist of concrete or tarmac.
• There are footpaths throughout.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: some of the walkways and footpaths.
• There are some seats situated along the paths for people to rest.
• The paths have uneven surfaces.

You are on Outdoor Spaces (Putting Green, Playground and Picnic Area). Skip to the next section.

Outdoor Spaces (Putting Green, Playground and Picnic Area)

• The following is available in this area: a playground with play equipment, a grassed play area, woodland, gardens and open countryside.
• Outdoor areas consist of concrete or tarmac, wood bark, compact earth and uncompacted earth.
• There are footpaths throughout.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: some of the walkways and footpaths.
• The following areas have stepped access: some of the play equipment.
• There are seats situated along the paths for people to rest.
• The paths have uneven surfaces.

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• Playground View
  • There is a fenced play area with an access point over 100cm wide.
  • There is a route around the play equipment which is firm and even, and is at least 150cm wide.
  • The play equipment is within easy reach for seated and standing users and users of different heights.
  • The following play experiences are available: swinging, sliding, rocking, rotating, climbing, balancing, crawling, viewing, sensory (visual, audible, or tactile), fitness and social play.

You are on Outdoor Spaces (Events Field and Bandstand). Skip to the next section.

Outdoor Spaces (Events Field and Bandstand)

• The following is available in this area: a grassed play area, gardens and open countryside.
• Outdoor areas consist of concrete or tarmac and compact earth.
• There are footpaths in some areas.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: some of the walkways and footpaths.
• The following areas have stepped access: the bandstand.
• There are some seats situated along the paths for people to rest.
• The paths have uneven surfaces.

You are on Outdoor Spaces (Pleasure Garden). Skip to the next section.

Outdoor Spaces (Pleasure Garden)

• The following is available in this area: a grassed play area, parkland and gardens.
• Outdoor areas consist of concrete or tarmac, compact earth and paving slabs.
• There are footpaths throughout.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: some of the walkways and footpaths.
• The following areas have stepped access: some of the covered seating areas.
• There are seats situated along the paths for people to rest.
• The paths have uneven surfaces.

You are on Outdoor Spaces (Walled Garden and Rose Garden). Skip to the next section.

Outdoor Spaces (Walled Garden and Rose Garden)

• The following is available in this area: formal gardens and gardens.
• Outdoor areas consist of concrete or tarmac, loose chippings, block paving and paving slabs.
• There are footpaths throughout.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: some of the walkways and footpaths.
• The following areas have stepped access: some of the covered seating areas, walkways and footpaths.
• The paths have gates and uneven surfaces.

You are on Outdoor Spaces (Woodland Walk and 9 Hole Golf Course). Skip to the next section.

Outdoor Spaces (Woodland Walk and 9 Hole Golf Course)

• The following is available in this area: parkland, woodland, gardens and open countryside.
• Outdoor areas consist of concrete or tarmac, grass, compact earth, uncompacted earth and loose stones.
• There are footpaths in some areas.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: some walkways and footpaths.
• The following areas have stepped access: some walkways and footpaths on the Woodland Trail.
• There are some seats situated along the paths for people to rest.
• The paths have uneven surfaces.