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Sewerby Hall and Gardens - Zoo

Church Lane, Sewerby, East Yorkshire, YO15 EA

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Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located in The Orangery, The Welcome Centre and in the courtyard behind the shop.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located in the courtyard behind the shop.
  • Changing Places and Changing Facilities View
    • The Changing Places toilet facilities are located in the courtyard behind the shop.
    • Parent and baby changing facilities are located in the toilets with adaptations in The Orangery and the courtyard behind the shop.
  • Washroom and Shower Facilities View
    • Standard washroom facilities are located as you enter the zoo; this is for the safety of the animals and to prevent the spread of the disease.

Parking

  • Car Park View
    • The car park is located at the front of the venue, after entering the grounds.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 550cm (depth).
    • The hatched/marked zones vary between bays.
    • The width of the marked zone is 120cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 30m from the nearest access point and in-season ticket kiosk.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes, uneven surfaces, bollards and doors permanently held open.
    • There is no dropped kerb from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff, visitors and colleagues only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are 2 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 250cm (width) x 550cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Ticketing (Ticket Kiosk/s - High Season)

  • Ticket Counter View
    • The ticket counter surveyed is located at 3 access points; the main entrance, cliff-top entrance and car park.
    • There is step-free access via slope to the counter.
    • The slope has a slight gradient.
    • These kiosks are only used in the high season, in the low season tickets to the Zoo and Sewerby Hall are purchased in The Welcome Centre.
    • There is not a separate wheelchair accessible queue lane.
    • The height of the counter is 100cm.
    • There is not a lowered section at the counter.
    • The counter has glazed screens.
    • There is not a hearing assistance system.

Ticketing (The Welcome Centre - Low Season)

  • Ticket Office View
    • The ticket office surveyed is located through the archway, towards the rear of the main house, on the right side.
    • There is step-free access via a very easy slope to the ticket office.
    • There is a single automatic door with a high visual contrast.
    • The door opens by sliding.
    • The width of the opening is 100cm.
    • There is step-free level access throughout the ticket office.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a separate wheelchair accessible queue lane.
    • The flooring is shiny.
    • Seating available includes: chairs without armrests.
    • Lighting levels were even at the time of the survey.
    • The height of the counter is 125cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 80cm.
    • The counter has patterned/distracting backgrounds.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The Welcome Centre issues tickets to the Zoo and Sewerby Hall in the low season, in the high season tickets are purchased at 1 of the 3 kiosks at the access points.

Access Point (Zoo)

  • This access point is located in the courtyard, behind Stables Shop.
  • The approach to the access point has uneven surfaces.
  • The access point is clearly signed.
  • Assistance is available at the access point.
  • There is step-free level access.
  • There is an entry system at a height of 115cm.
  • Visitors acquire an entrance token from the Welcome Centre which is then used to open the door.
  • There is a single manual door.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 97cm.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 132cm.
  • There is step-free level access as you enter.

Area (Hand Washing Area)

  • All visitors are invited to wash their hands on entry and exit to the zoo.
  • There is step-free access via a very easy slope into this area.
  • Facilities available in this area include: hand washing and drying.
  • There is step-free level access throughout the area.
  • Access throughout the area may include uneven surfaces.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the time of day.
  • There are wash basins with push button taps for visitors in this area. The standard wash basin height is 84cm and there is a lowered basin at a height of 63cm. There are portable steps if required, and the paper towel dispensers at a height of 120cm.

Exhibition Space (Upper Level Area - Hoofed Animals, Birds and Penguins)

  • This area is outdoors.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: some of the walkways around the animal enclosures and the central education space.
  • Access throughout may include uneven surfaces.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The following may be experienced here: strong smells and sudden loud noises.
  • There may be background noise.
  • Display information includes: tactile, pictorial and information boards.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches.
  • The seating is fixed.
  • There are shows/talks with no designated seating for wheelchair users.
  • The tour is self-guided but volunteers/staff are available to provide additional information.

Exhibition Space (Sloped and Lower Areas - Goats and Winter Quarters)

  • This area is outdoors.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: some of the walkways around the animal enclosures. There is a steep downwards slope throughout this area.
  • Access throughout may include uneven surfaces and narrow walkways.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The following may be experienced here: strong smells and sudden loud noises.
  • There may be background noise.
  • Display information includes: tactile, pictorial and information boards.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches.
  • The seating is fixed.
  • There are shows/talks with no designated seating for wheelchair users.
  • The tour is self-guided but volunteers/staff are available to provide additional information.

Exhibition Space (Extended Areas - Llamas, Alpacas and Emus)

  • This area is outdoors.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: some of the walkways around the animal enclosures. There is a steep downwards slope to get to this area.
  • Access throughout may include uneven surfaces and narrow walkways.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The following may be experienced here: strong smells and sudden loud noises.
  • There may be background noise.
  • Display information includes: tactile, pictorial and information boards.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches.
  • The seating is fixed.
  • There are shows/talks with no designated seating for wheelchair users.
  • The tour is self-guided but volunteers/staff are available to provide additional information.

Exit

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • There is an opening without doors.
  • The width of the opening is 110cm.
  • There is a second single manual door.
  • The second door opens towards you.
  • There is a push pad or push button to exit at a height of 132cm.
  • The width of the opening is 97cm.
  • The second door has a high visual contrast.