You are on Overview. Skip to the next section.

Overview

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• About View
  • The Deep is Hull's award-winning aquarium and a significant landmark building that overlooks the Humber Estuary.
  • Facilities available in the venue include: parking, accessible and standard toilets, a Changing Places facility, gift shop, cafe, educational rooms and exhibition spaces.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest bus station is Hull.
  • The nearest train station is Hull.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: some areas throughout the venue.
  • Access throughout may include manual doors and doors permanently held open.
  • The Plaice Cafe and Observatory can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair, an electric wheelchair and an electric scooter.
  • Additional equipment which can be borrowed or hired includes: Sensory packs - These contain ear defenders, crayons, a picture to colour in, a viewfinder, a small sensory toy, a printed social story, some PEC cards, a red/green card, a map of the attraction, sunglasses and two sand timers.
  • There are 3 electric scooters (please note, these cannot be pre-booked and are available on a first come, first served basis)
  • There are 7 manual wheelchairs
  • There are walking aids - 2 rollators with seats and 2 tri-walkers
  • To pre-book selected wheelchairs or walking aids please email or call 01482 381000 (Monday to Friday 9am to 5pm, Saturday and Sunday 9am to 1pm).
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • Documents are available in the following formats: Braille, large print, different languages (on request) and audio.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: phone charging points and Wi-Fi.
  • Staff receive the following training: Disability Awareness Training.
• Related Access Guides View
  • The guide follows the route for the exhibitions - starting on the third floor and spiralling down to the ground floor.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • Toilets with adaptations are located on the ground floor near the main lifts, in the learning centre, midway through the exhibition near the Picnic Plaice and on the upper level near the Plaice Cafe.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free standard toilet facilities are located on the ground floor near the main lifts, in the learning centre, midway through the exhibition near the Picnic Plaice and on the upper level near the Plaice Cafe.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located on the ground floor, near the main lifts.
  • Parent and baby changing facilities are located in male and female toilets on the ground floor near the main lifts, in the learning centre, midway through the exhibition near the Picnic Plaice and on the upper level near the Plaice Cafe.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located next to the venue, with an additional overflow car park.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 14 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 280cm (width) x 480cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 10m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has bollards, a very easy slope and automatic doors.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located throughout the car park.
  • There is a payment machine with controls at a suitable height for a wheelchair user.
  • There is not a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
  • View information on parking policies/charges (opens new tab).
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 220cm (width) x 480cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require an app.
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the main entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Accessible Entrance. Skip to the next section.

Accessible Entrance

• This entrance is located to the left side of the venue.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 137cm.
• The doors have a medium visual contrast.
• There are 2 sets of the doors to enter the venue at this point, then a further set of doors at the standard access point.
• There is step-free level access as you enter.

You are on Ticket Desk. Skip to the next section.

Ticket Desk

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• Ticket Counter View
  • The ticket counter surveyed is located ahead and to the left, after entering.
  • There is step-free level access to the counter.
  • There is not a separate wheelchair accessible queue lane.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.

You are on Changing Places (Ground Floor - Transfer Both Sides). Skip to the next section.

Changing Places (Ground Floor - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located on the ground floor, past the welcome desks and opposite the main entrance lifts.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the accessible entrance is 25m.
  • The most accessible route to the Changing Places facility has manual doors, step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens inwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the door opening is 86cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the facility are 250cm (width) x 355cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The transfer space on the right as you face the toilet is 125cm.
  • The transfer space on the left as you face the toilet is 66cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is not a wall mounted toilet roll holder.
  • The toilet roll holder is 70cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 190cm.
  • The facility hoist is powered overhead and accesses all areas.
• Shower Details View
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever tap.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 93cm from the floor.
  • A wide paper roll dispenser is not available.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 80cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The facility has a pedal bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 104cm and 140cm from the floor.
  • A privacy screen is available.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Ground Floor - No Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - No Transfer)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, past the reception desk.
  • The distance from the accessible and group entrance is 28m.
  • The most accessible route to the toilet has manual doors, step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the door opening is 75cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 190cm (width) x 230cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • There is a spatula flush on the left as you face the toilet.
  • There is a horizontal grab rail on the right as you face the toilet.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the left as you face the toilet.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the left as you face the toilet.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 93cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 102cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 145cm from the floor.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift - Exhibition Entrance/Exit. Skip to the next section.

Lift - Exhibition Entrance/Exit

• The lift surveyed is located beyond the ticket desk on the ground floor.
• The distance from the ticket counter is 15m.
• The most accessible route to the lift has step-free level access.
• The Deep exhibition entrance and the Plaice Cafe on the third floor are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 160cm (width) x 200cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which vary in size.
• There are 2 identical lifts at this location. Visitors exit the exhibition via the rear doors in this lift. .

You are on Stairs - Exhibition Entrance. Skip to the next section.

Stairs - Exhibition Entrance

• The stairs surveyed are located to the left hand side, beyond the ticket desk on the ground floor.
• There are permanently held open doors to access the stairwell.
• The Deep exhibition entrance and the Plaice Cafe on the third floor can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Third Floor - No Transfer). Skip to the next section.

Toilet with Adaptations (Third Floor - No Transfer)

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• Location and Access View
  • The toilet surveyed is located on the third floor by the lift exit, before the entrance turnstile.
  • The distance from the lift is 10m.
  • The most accessible route to the toilet has step-free level access, a lift, manual doors and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 75cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 144cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • There is a spatula flush on the right as you face the toilet.
  • There is a horizontal grab rail on the left as you face the toilet.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the right as you face the toilet.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the right as you face the toilet.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 86cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 142cm from the floor.
  • The height of the baby change facility when in use is 105cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

You are on The Plaice Cafe. Skip to the next section.

The Plaice Cafe

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• Location and Access View
  • Plaice Cafe is located on the 3rd Floor. The Observatory lift, located to the rear of the cafe, can also take visitors up to the Observatory for additional seating when busy.
  • The most accessible route has step-free level access and a lift.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered, a self service counter, colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups, easy grip cutlery and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left side of the cafe.
  • There is step-free level access to the counter.
  • The height of the counter is 80cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Lift - Observatory. Skip to the next section.

Lift - Observatory

• The lift surveyed is located at the rear of The Plaice Cafe.
• The most accessible route to the lift has step-free level access and a lift.
• The Plaice Cafe and Observatory Seating (Level 4) are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 160cm (width) x 160cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing and an audible announcer.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.
• There are other lifts available at this location which vary in size.

You are on Observatory Seating Area. Skip to the next section.

Observatory Seating Area

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• Location and Access View
  • This seating is located on the level above the Plaice Cafe.
  • The most accessible route has step-free level access and a lift.
  • There is step-free level access via lift into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • The flooring is shiny.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Exhibition Entrance. Skip to the next section.

Exhibition Entrance

• The staffed entrance gate was surveyed.
• The opening width is 90cm.
• Assistance is available at the ticket barrier.

You are on Awakening Seas. Skip to the next section.

Awakening Seas

• All exhibits are indoors.
• The following areas have step-free access via ramps or slopes: throughout the exhibition area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: water effects, strobe or flashing lights, sudden loud noises, lighting effects and interactive video effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: tactile, pictorial, audio guides, information boards, touchscreens, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
• There is a portable hearing assistance system on request.
• The hearing assistance system was tested and working at the time of the survey.
• Seating available in this area includes: chairs without armrests and benches.
• The tour is self-guided but volunteers/staff are available to provide additional information.

You are on Lagoon of Light, Dylan's Discovery Corner and Living Reef. Skip to the next section.

Lagoon of Light, Dylan's Discovery Corner and Living Reef

• All exhibits are indoors.
• The following areas have step-free access via ramps or slopes: throughout the exhibition area.
• The following areas have stepped access: some areas, via viewing ladders.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: water effects, strobe or flashing lights, lighting effects and interactive video effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: tactile, pictorial, audio guides, information boards, touchscreens, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
• There is a portable hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• Seating available in this area includes: chairs without armrests and benches.
• There are shows/talks with no designated seating for wheelchair users .
• The tour is self-guided but volunteers/staff are available to provide additional information.

You are on Endless Ocean, Slime and Changing Seas. Skip to the next section.

Endless Ocean, Slime and Changing Seas

• All exhibits are indoors.
• The following areas have step-free access via ramps or slopes: throughout the exhibition area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: interactive video effects, strobe or flashing lights, water effects and lighting effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: audio guides, touchscreens, pictorial, information boards, tactile and interactive exhibits at a suitable height for a wheelchair user.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• Seating available in this area includes: benches.
• The seating is fixed.
• There are shows/talks with no designated seating for wheelchair users .
• The tour is self-guided but volunteers/staff are available to provide additional information.

You are on The Picnic Plaice. Skip to the next section.

The Picnic Plaice

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• Location and Access View
  • The picnic area is situated mid-way through the exhibition, between the Endless Ocean and Cool Seas and Jellyfish exhibitions.
  • The most accessible route has step-free level access, a lift and slight ramps or slopes.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were low at the time of the survey.

You are on The Other Plaice Cafe. Skip to the next section.

The Other Plaice Cafe

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• Location and Access View
  • The Other Plaice is located mid-way through the exhibition, between the Endless Ocean and Cool Seas and Jellyfish exhibits.
  • The most accessible route has step-free level access, a lift and slight ramps or slopes.
  • There is step-free access via ramp into this area.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with a handrail on the right going down.
• Service View
  • This area has a counter where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and easy grip cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 89cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Endless Ocean/Picnic Plaice - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Endless Ocean/Picnic Plaice - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the first floor, past the Endless Ocean exhibit.
  • The distance from Picnic Plaice is 12m.
  • The most accessible route to the toilet has manual doors, doors permanently held open, a lift and slight ramps or slopes.
  • There is step-free level access into the facility.
  • There is written text and pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the door opening is 80cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 183cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 78cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 108cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a sanitary bin and a nappy/incontinence items bin.
  • There is one coat hook.
  • The coat hook is 145cm from the floor.
  • The height of the baby change facility when in use is 88cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Cool Seas and Jellyfish. Skip to the next section.

Cool Seas and Jellyfish

• All exhibits are indoors.
• The following areas have step-free access via ramps or slopes: throughout the exhibition area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: water effects, strobe or flashing lights, lighting effects and interactive video effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: tactile, pictorial, audio guides, information boards, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
• There is a portable hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• Seating available in this area includes: chairs without armrests and benches.
• There are shows/talks with no designated seating for wheelchair users .
• The tour is self-guided but volunteers/staff are available to provide additional information.

You are on Kingdom of Ice. Skip to the next section.

Kingdom of Ice

• All exhibits are indoors.
• The following areas have step-free access via ramps or slopes: all throughout the exhibition area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: strobe or flashing lights, water effects, sudden loud noises and lighting effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: audio guides, tactile, interactive exhibits at a suitable height for a wheelchair user, televisions/screens, touchscreens, pictorial and information boards.
• There is a fixed hearing assistance system which is not clearly signed.
• Seating available in this area includes: benches and chairs without armrests.
• The tour is self-guided but volunteers/staff are available to provide additional information.

You are on Platform Lift - Deep Blue One: Living Rivers. Skip to the next section.

Platform Lift - Deep Blue One: Living Rivers

• The lift surveyed is located on the level above the Deep Blue One: Living Rivers exhibit.
• This lift is a platform lift.
• The most accessible route to the lift has a slight ramp or slope, a lift and step-free level access.
• The Kingdom of Ice and Deep Blue One: Living Rivers exhibits are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 100cm (width) x 190cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The button needs to be pressed constantly when in use.
• Internally the lift has: a separate door to exit.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which vary in size.

You are on Deep Blue One: Living Rivers. Skip to the next section.

Deep Blue One: Living Rivers

• All exhibits are indoors.
• The following areas have step-free access via ramps or slopes: throughout the exhibition area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: water effects, strobe or flashing lights, lighting effects and interactive video effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: tactile, pictorial, audio description, information boards, touchscreens, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• The tour is self-guided but volunteers/staff are available to provide additional information.

You are on Underwater Tunnel to Exhibition Exit. Skip to the next section.

Underwater Tunnel to Exhibition Exit

• All exhibits are indoors.
• The following areas have step-free access via ramps or slopes: throughout the exhibition area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: water effects, strobe or flashing lights, lighting effects and interactive video effects.
• There is background noise.
• Lighting levels were low at the time of the survey.
• Display information includes: tactile, pictorial, audio guides, information boards, televisions/screens and interactive exhibits at a suitable height for a wheelchair user.
• There is a clearly signed portable hearing assistance system.
• The tour is self-guided but volunteers/staff are available to provide additional information.

You are on Lift - Bubble Lift to Exhibition Exit. Skip to the next section.

Lift - Bubble Lift to Exhibition Exit

• The lift surveyed is located on the lowest level of the exhibition and returns to the third floor exit point.
• The most accessible route to the lift has slight ramps or slopes, a lift and step-free level access.
• The lower level exhibits and the third floor are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 140cm (width) x 200cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: an audible announcer.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which vary in size.
• This is a glass-fronted lift that transports visitors from the ground floor to the third floor, whilst enjoying views of the Endless Ocean exhibit.

You are on Stairs - Ocean Stairway to Exhibition Exit. Skip to the next section.

Stairs - Ocean Stairway to Exhibition Exit

• The stairs surveyed are located at the lowest level of the exhibition and lead to the third floor, with several observation windows en route.
• The lowest level of the exhibition and the third floor can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were low at the time of the survey.

You are on Exhibition Exit Barrier - Third Floor. Skip to the next section.

Exhibition Exit Barrier - Third Floor

• The exit barrier on the third floor was surveyed.
• The opening width is 90cm.

You are on The DeepArtment Gift Shop. Skip to the next section.

The DeepArtment Gift Shop

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• Getting Around View
  • There is step-free level access throughout all areas.
  • Access throughout may include narrow aisles (less than 120cm).
  • The majority of main aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • There may be background noise.
  • Lighting levels were even at the time of the survey.
• Payment Counter View
  • The counter surveyed was to the left hand side, if entering from the ticket desk/reception.
  • Signage is not provided for the counter.
  • The payment counter has patterned/distracting backgrounds.
  • The height of the payment counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The card payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Lighting levels were even at the time of the survey.

You are on Education Centre - Sea Lab 2. Skip to the next section.

Education Centre - Sea Lab 2

• The room is located in the education area on the ground floor.
• The distance from the accessible and group entrance is 20m.
• The most accessible route to the room has manual doors and step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 75cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• Some tables are fixed.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• There is a divider between the 2 education rooms that can be opened, if required.

You are on Education Centre - Sea Lab 3. Skip to the next section.

Education Centre - Sea Lab 3

• The room is located in the education area on the ground floor.
• The distance from the accessible entrance is 20m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens away from you.
• The door is easy to open.
• The width of the opening is 75cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• Some tables are fixed.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• There is a divider between the 2 education rooms that can be opened, if required.

You are on Toilet with Adaptations (Education Centre - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Education Centre - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, along the corridor in the Education Centre.
  • The distance from the accessible and group entrance is 26m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial, ‘Not All Disabilities Are Visible’ and written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the door opening is 77cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 155cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 89cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 94cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 104cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 94cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a sanitary bin and a nappy/incontinence items bin.
  • There is one coat hook.
  • The coat hook is 148cm from the floor.
  • The height of the baby change facility when in use is 89cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.