You are on Getting To (Lilac Ward). Skip to the next section.

Getting To (Lilac Ward)

• This route starts at the Townend Court parking.
• The most accessible route from here has step-free access via slope.
• The slope has a slight gradient.
• This route also has a dropped kerb with tactile paving and a dropped kerb without tactile paving.
• View further information about parking at the hospital (opens new tab).
• Access to this ward is via the Townend Court entrance.
• There is not a drop-off point at this entrance.
• View further information about entrances (opens new tab).
• This ward is located to the rear of Townend Court, on the left side.
• The ward is approximately 39m from the Townend Court entrance.
• Enter via the Townend Court entrance and turn left.
• Check in at the main reception and follow the corridor to the right of the desk
• Follow this corridor to the end and turn right.
• Continue ahead and turn right.
• Proceed along this corridor and the Lilac Ward entrance is located straight ahead.
• This route to the ward has step-free level access.
• There are manual doors along this route.
• There are not resting areas along this route to the ward.
• Wayfinding signage is not provided.
• Dementia-friendly signage is not provided.
• The following toilet facilities are available along the route: accessible toilet (with right hand transfer).
• View information about accessible toilet facilities in public areas (opens new tab).
• View information on getting to and around the hospital (opens new tab).

You are on Parking (Townend Court). Skip to the next section.

Parking (Townend Court)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the rear and all sides of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 14 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 230cm x 490cm (7ft 6.55in x 16ft 0.91in).
  • The nearest Blue Badge bay is 9m (29.52756ft) from the Block B entrance, 13m from Block A entrance.
  • The furthest Blue Badge bay is 18m (59.05512ft) from the Block A and Block B entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
  • There are 5 blue badge bays outside Block A, 5 outside Block B and 4 opposite the Townend Court entrance.
  • There are 2 electric vehicle charging bays to the rear of the car park.
  • There is a maximum stay of 4 hours within the Electric Vehicle charging bays.
  • The charging nozzle is at a height of 99cm and payment can be made via an app.
  • Parking on-site must be registered at the Main Reception, Block A Entrance or Block B Reception.
  • There is a Bike Shelter opposite the Townend Court Entrance.
  • The code to access the bike shelter can be given at the Main Reception.

You are on Outside Access (Townend Court Entrance). Skip to the next section.

Outside Access (Townend Court Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 114cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 102cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located on the right of the main entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp is 109cm.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

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• Reception View
  • The reception point is located on the left as you enter the building.
  • The reception point is approximately 2m (5.08cm) from the Townend Court entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 21/04/2026.
  • The hearing assistance system was not working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed .
  • The type of flooring is carpet.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Ward (Lilac Ward). Skip to the next section.

Ward (Lilac Ward)

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• Ward Information View
  • This is a mental health ward.
  • This is a shared ward.
  • The ward includes side rooms and consultation rooms.
• Location and Access View
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into this ward.
  • There is an intercom at a height of 123cm.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 92cm.
  • The door has a high colour contrast.
• Getting Around View
  • There is step-free level access throughout.
  • There are manual doors along circulation routes.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some flooring is shiny.
  • There is no (or very little) background noise.
  • Wayfinding signage is not provided.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Facilities and Services View
  • Seating available on the ward includes: chairs with armrests, armchairs and sofas.
  • There is not a hearing assistance system.
  • There is not a relatives' room for the ward.
• Visiting Hours View
  • View information on visiting hours (opens new tab) .

You are on Toilet and Changing Facilities (Lilac Ward). Skip to the next section.

Toilet and Changing Facilities (Lilac Ward)

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • The toilets with adaptations are located to the rear of the corridor as you enter the Lilac Ward.
  • All toilets with adaptations have a left hand transfer space.
• Washroom and Shower Facilities View
  • The washroom facilities with adaptations are located Within bedroom 6 and to the rear of the ward.
  • Standard washroom facilities are located within each of the patient bedrooms.

You are on Room (Dining Room). Skip to the next section.

Room (Dining Room)

• The room is located to the left as you enter the Lilac Ward.
• The distance from the Lilac Ward entrance is 3m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 86cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs without armrests.
• Furniture available in this room includes: tables.
• The tables are fixed.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Entrance (Garden). Skip to the next section.

Entrance (Garden)

• This entrance is located to the rear of the dining room.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There are double manual doors.
• The doors open away from you.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The width of the opening is 80cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• The unlocked door is permanently held open.

You are on Outdoor Spaces (Garden). Skip to the next section.

Outdoor Spaces (Garden)

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• About View
  • The following is available in this area: gardens and walkways.
• Getting Around View
  • There are surfaced footpaths in some areas.
  • Surfaced footpaths consist of: concrete and paving slabs.
  • The majority of the surfaced footpaths are wide enough for wheelchair users.
  • There are also unsurfaced paths/trails in some areas.
  • Path or trail surfaces consist of: artificial grass.
  • The majority of the unsurfaced footpaths are wide enough for wheelchair users.
  • There is no signage in this area.
  • There are not any seats situated along the paths for people to rest.
  • There is step-free level access throughout all areas.

You are on Kitchen (Patient Kitchen). Skip to the next section.

Kitchen (Patient Kitchen)

• The kitchen is located on the left side of the ward corridor.
• There is step-free level access into the kitchen.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 95cm.
• The door has a high colour contrast.
• There is room for a wheelchair user to manoeuvre.
• The walls and floor have a high colour contrast.
• The work surface is 92cm from the floor.
• A lowered work surface is not available.
• Overhead and under counter cupboards are available.
• The sink is 92cm from the floor.
• A lowered sink is not available.
• The sink has a lever mixer tap.
• Facilities within the kitchen include a fridge freezer, a dishwasher, a microwave and a toaster.
• The following appliances are at a suitable height for a wheelchair user: dishwasher.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Lounge (Patient Lounge). Skip to the next section.

Lounge (Patient Lounge)

• The lounge is located to the rear of the ward, on the left side.
• There is step-free level access into the lounge.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 92cm.
• The door has a high colour contrast.
• There is room for a wheelchair user to manoeuvre.
• The flooring is shiny.
• The walls and floor have a high colour contrast.
• Seating available in the lounge includes: armchairs and sofas.
• Furniture available in the lounge includes: tables.
• The tables are fixed.
• The surface height of the tables/desks is suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is a TV with subtitles.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Standard Bedroom and Ensuite (Bedroom 1). Skip to the next section.

Standard Bedroom and Ensuite (Bedroom 1)

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• Bedroom Access View
  • The bedroom surveyed is located to the rear of the ward, along the left side corridor.
  • The distance from the Lilac Ward entrance is 27m.
  • The most accessible route to the bedroom has step-free level access.
  • There are manual doors along the most accessible route.
  • There is step-free level access into the bedroom.
  • There is written text and numbered signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 85cm.
• Bedroom Features View
  • There is room for a wheelchair user to manoeuvre next to the bed.
  • The flooring is shiny.
  • Furniture available in the bedroom includes: a desk.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • There is a small lip at the threshold of the ensuite bathroom door.
  • The ensuite door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • Internally the door has a high colour contrast.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 165cm (width) x 143cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 114cm (from the side of the toilet pan).
  • The toilet seat has a low colour contrast.
  • There is not a wall mounted toilet roll holder.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is not a hand dryer.
  • The wash basin has push taps.
  • Additional features include: a mirror, a coat hook and a shelf.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The ensuite has a wheel in shower.
  • There is a fixed shower head.
  • The shower controls are push.
  • There is no shower seat.
  • There are no grab rails for the shower.
  • There are no dropdown rails for the shower.

You are on Bedroom with Adaptations (Bedroom 6). Skip to the next section.

Bedroom with Adaptations (Bedroom 6)

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• Bedroom Access View
  • The bedroom surveyed is located to the rear of the ward.
  • The distance from the Lilac Ward entrance is 53m.
  • The most accessible route to the bedroom has step-free level access.
  • There are manual doors along the most accessible route.
  • There is step-free level access into the bedroom.
  • There is written text signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 84cm.
• Bedroom Features View
  • There is room for a wheelchair user to manoeuvre next to the bed.
  • The flooring is shiny.
  • Furniture available in the bedroom includes: a desk.
  • The bedroom has a ceiling tracking hoist.
  • The hoist accesses the bed, the toilet and the bath.
  • There is a push button emergency alarm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Ensuite with Adaptations (Bedroom 6 - Ensuite Bathroom). Skip to the next section.

Ensuite with Adaptations (Bedroom 6 - Ensuite Bathroom)

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• Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 86cm.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the ensuite are 257cm (width) x 283cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 194cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low colour contrast.
  • There is not a wall mounted toilet roll holder.
  • The wash basin has push taps.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 69cm from the floor.
  • There is a vertical grab rail on the left side of the wash basin.
  • The wash basin grab rail has a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 127cm from the floor.
  • There is a push button emergency alarm.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has no disposal facilities.
  • There is one coat hook.
  • The coat hook is 150cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The ensuite has a bath with an overhead shower.
  • The height of the side of the bath from floor level is 64cm.
  • The bath has a lever mixer control.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.

You are on Bathroom with Adaptations (Patient Bathroom). Skip to the next section.

Bathroom with Adaptations (Patient Bathroom)

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• Location and Access View
  • The bathroom surveyed is located to the rear of the left side ward corridor.
  • The most accessible route to the bathroom room has step-free level access.
  • There are manual doors along the most accessible route.
  • There is step-free level access into the bathroom.
  • There is pictorial, written text and dementia friendly signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 95cm.
  • The door has a twist lock.
  • Internally the door has a medium colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the bathroom are 409cm (width) x 328cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 73cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • There is not a wall mounted toilet roll holder.
  • The wash basin has push taps.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • There is a vertical grab rail on the left side of the wash basin.
  • The wash basin grab rail has a medium colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 75cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a medium colour contrast.
  • The towel dispenser is 134cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The bathroom has no disposal facilities.
  • There is one coat hook.
  • The coat hook is 153cm from the floor.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The bathroom has a height adjustable bath with a handheld shower.
  • The bath has a lever mixer control.
  • There is a detachable shower head.
  • The shower controls are lever mixer.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location View
  • The toilet surveyed is located at the end of the corridor ahead as you enter the Lilac Ward entrance.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 86cm.
  • The door has a twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 160cm (width) x 210cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 114cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on the transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 80cm from the floor.
  • The wash basin has push taps.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a low colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 86cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a low colour contrast.
  • The towel dispenser is 121cm from the floor.
  • There is not a hand dryer.
  • There is a push button emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has no disposal facilities.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.