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Townend Court - Willow Ward, Hull

296 Cottingham Road, Hull, HU6 8QA

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Access Guide

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Getting To (Willow Ward)

Parking (Townend Court)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the rear and all sides of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 14 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 230cm x 490cm (7ft 6.55in x 16ft 0.91in).
    • The nearest Blue Badge bay is 9m (29.52756ft) from the Block B entrance, 13m from Block A entrance.
    • The furthest Blue Badge bay is 18m (59.05512ft) from the Block A and Block B entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Public Car Parks View
    • There is not a car park for public use within 200m (approx).
  • On Street Parking and Drop-off Details View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
    • There are 5 blue badge bays outside Block A, 5 outside Block B and 4 opposite the Townend Court entrance.
    • There are 2 electric vehicle charging bays to the rear of the car park.
    • There is a maximum stay of 4 hours within the Electric Vehicle charging bays.
    • The charging nozzle is at a height of 99cm and payment can be made via an app.
    • Parking on-site must be registered at the Main Reception, Block A Entrance or Block B Reception.
    • There is a Bike Shelter opposite the Townend Court Entrance.
    • The code to access the bike shelter can be given at the Main Reception.

Outside Access (Townend Court Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 114cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 102cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located on the right of the main entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp is 109cm.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) is/are medium (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up the step(s).

Reception (Main Reception)

  • Reception View
    • The reception point is located on the left as you enter the building.
    • The reception point is approximately 2m (5.08cm) from the Townend Court entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 21/04/2026.
    • The hearing assistance system was not working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed .
    • The type of flooring is carpet.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Ward (Willow Ward)

  • Ward Information View
    • This is a mental health ward.
    • This is a shared ward.
    • The ward includes side rooms and consultation rooms.
  • Location and Access View
    • There is pictorial and written text signage on or near the door.
    • There is step-free level access into this ward.
    • There is an intercom at a height of 124cm.
    • There is a single manual door.
    • The door opens away from you.
    • The door requires effort to open.
    • The width of the opening is 92cm.
    • The door has a high colour contrast.
  • Getting Around View
    • There is step-free level access throughout.
    • There are manual doors along circulation routes.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • Wayfinding signage is not provided.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Facilities and Services View
    • Seating available on the ward includes: chairs with armrests.
    • There is not a hearing assistance system.
    • There is not a relatives' room for the ward.
  • Visiting Hours View

Toilet and Changing Facilities (Willow Ward)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located to the left as you enter the patient lounge.
    • The transfer space varies between left and right in the toilets with adaptations.
  • Washroom and Shower Facilities View
    • The washroom facilities with adaptations are located to the rear of the ward.
    • Standard washroom facilities are located within each of the patient bedrooms.

Room (Dining Room)

  • The room is located to the right as you enter the Willow Ward.
  • The distance from the Willow Ward entrance is 1m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is pictorial, written text and dementia friendly signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: tables.
  • The tables are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lounge (Patient Lounge)

  • The lounge is located ahead as you enter the Willow Ward entrance.
  • There is step-free level access into the lounge.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 93cm.
  • The door has a high colour contrast.
  • There is room for a wheelchair user to manoeuvre.
  • The walls and floor have a high colour contrast.
  • Seating available in the lounge includes: chairs with armrests and armchairs.
  • Furniture available in the lounge includes: tables.
  • The tables are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a TV with subtitles.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Kitchen (Patient Kitchen)

  • The kitchen is located to the right of the main lounge area.
  • There is step-free level access into the kitchen.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • The door has a high colour contrast.
  • There is room for a wheelchair user to manoeuvre.
  • The walls and floor have a high colour contrast.
  • The work surface is 91cm from the floor.
  • A lowered work surface is not available.
  • Overhead and under counter cupboards are available.
  • The sink is 91cm from the floor.
  • A lowered sink is not available.
  • The sink has a lever mixer tap.
  • Facilities within the kitchen include a fridge freezer, a dishwasher, a microwave and a toaster.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Clinic Room)

  • The room surveyed was Clinic Room.
  • The room is located to the right of the patient lounge area.
  • The most accessible route to the room has step-free level access.
  • There is a manual door along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 81cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high colour contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 188cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Standard Bedroom and Ensuite (Patient Bedroom)

  • Bedroom Access View
    • The bedroom surveyed is located along the left side ward corridor.
    • The distance from the Willow Ward entrance is 14m.
    • The most accessible route to the bedroom has step-free level access.
    • There are manual doors along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is no signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
  • Bedroom Features View
    • There is room for a wheelchair user to manoeuvre next to the bed.
    • The flooring is shiny.
    • Furniture available in the bedroom includes: a desk.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 83cm.
    • Internally the door has a high colour contrast.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 163cm (width) x 151cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 111cm (from the side of the toilet pan).
    • The toilet seat has a low colour contrast.
    • There is not a wall mounted toilet roll holder.
    • There is not a soap dispenser.
    • There is not a towel dispenser.
    • There is not a hand dryer.
    • The wash basin has push taps.
    • Additional features include: a mirror, a coat hook and a shelf.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The ensuite has a wheel in shower.
    • There is a fixed shower head.
    • The shower controls are push.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.

Standard Bedroom and Ensuite (Seclusion Room)

  • Bedroom Access View
    • The bedroom surveyed is located to the rear of the ward.
    • The distance from the Willow Ward entrance is 25m.
    • The most accessible route to the bedroom has step-free level access.
    • There are manual doors along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 92cm.
  • Bedroom Features View
    • The bedroom has a single bed.
    • The top of the mattress is 20cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed.
    • The flooring is shiny.
    • Seating available in the bedroom includes: a chair without armrests.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Ensuite Access View
    • There is step-free access via a slope into the ensuite.
    • The slope has a slight gradient.
    • The width of the opening is 88cm.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 185cm (width) x 227cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 135cm (from the side of the toilet pan).
    • The toilet seat has a low colour contrast.
    • There is not a wall mounted toilet roll holder.
    • There is not a soap dispenser.
    • There is not a towel dispenser.
    • There is not a hand dryer.
    • The wash basin has push taps.
    • Additional features include: a shelf.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The ensuite has a wheel in shower.
    • There is a fixed shower head.
    • The shower controls are push.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.

Bathroom with Adaptations (Patient Bathroom)

  • Location and Access View
    • The bathroom surveyed is located to the rear of the ward.
    • The most accessible route to the bathroom has step-free level access.
    • There are manual doors along the most accessible route.
    • There is step-free level access into the bathroom.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 95cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the bathroom are 433cm (width) x 343cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 357cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin has push taps.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There is a vertical grab rail on the left side of the wash basin.
    • The wash basin grab rail has a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 74cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a medium colour contrast.
    • The towel dispenser is 135cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The bathroom has no disposal facilities.
    • There is one coat hook.
    • The coat hook is 153cm from the floor.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The bathroom has a height adjustable bath with a handheld shower.
    • The bath has a push control.
    • There is a detachable shower head.
    • The shower controls are push.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left as you enter the Willow Ward entrance.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is a manual door along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 141cm (width) x 216cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 81cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 74cm from the floor.
    • The wash basin has push taps.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is not a soap dispenser.
    • There is not a towel dispenser.
    • There is not a hand dryer.
    • There is a push button emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has no disposal facilities.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.