Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Oaklands Hotel - Chester

93 Hoole Road, Chester, CH2 3NB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located opposite the bar in the main restaurant area.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free standard toilet facilities are located in the sports bar area.
    • The male standard toilet facilities are located on the lower floor.
    • The female standard toilet facilities are located on the upper floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located off the main A56 road; located to the front, side and rear of the venue (Blue Badge parking is at the rear).
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 480cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 10m from the accessible entrance.
    • The most accessible route from the Blue Badge parking has uneven surfaces.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are 2 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 400cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app.
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Access to the Rear Accessible Entrance

  • This access route is at the rear of the venue.
  • The distance from the car park is 8m.
  • The most accessible route has a slight ramp or slope, uneven surfaces and manual doors.
  • There is a single manual gate which opens away from you.
  • The width of the opening is 110cm.
  • The gate has a high visual contrast.

Rear Accessible Entrance

  • This entrance is located to the rear of the venue.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with a handrail on the right going up.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 140cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Bar and Restaurant

  • Location and Access View
    • The main pub and restaurant is located ahead after entering via the rear entrance.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where food and drink can be ordered, a self service counter, colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available on an online app.
    • Menus are handheld, online and available on a mobile phone app.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located to the right after entering.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • There is a card machine that is portable.
    • There is a cutlery counter at a height of 91cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, benches and high stools.
    • Furniture available in this area includes: tables, high tables and booths.
    • Some chairs and tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the size of the space.

Sports Bar

  • Location and Access View
    • The most accessible route has step-free level access and narrow walkways.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
    • Full table service is available on an online app.
    • Menus are handheld, displayed on the counter and available on a mobile phone app.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • There is a card machine that is portable.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables and picnic tables.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.

Toilet with Adaptations (Right Hand Transfer)

  • Access View
    • The toilet surveyed is located opposite the bar in the main restaurant area.
    • The distance from the rear accessible entrance is 16m.
    • The most accessible route to the toilet has step-free level access and narrow walkways.
    • There is step-free level access into the facility.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 90cm.
    • The door has a locking handle.
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 262cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 110cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 69cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 93cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 104cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • The height of the baby change facility when in use is 94cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Beer Garden and Outside Seating Area

  • Location and Access View
    • There is outside seating near the most accessible entrance, at the top and bottom of the access ramp.
    • The most accessible route has step-free level access, a slight ramp or slope and doors permanently held open.
    • There is step-free level access into this area.
  • Seating Area View
    • Some of the seating area is covered.
    • There is step-free level access throughout the majority of areas.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables and picnic tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.