Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Quays - Basildon

Festival Leisure Park, Pipps Hill Road South, Basildon, SS14 3WB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right hand side of the bar area in the main dining.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free standard toilet facilities are located behind the bar area of the main dining.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located to the side of the venue.
    • The car park is open air/surface.
    • The car park surface consists of concrete.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 320cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 120cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 20m from the main entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
    • Guests are invited to enter their registration number on the tablet near the bar to qualify for free parking.

Main Dining Entrance

  • This entrance is located to the right side of the venue.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy ramp at the entrance.
  • The ramp has a slight gradient.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 160cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors open towards you.
  • The width of the opening is 160cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Bar and Restaurant

  • Location and Access View
    • The main dining area is on the right hand side of the entrance.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available on an online app.
    • Menus are handheld, online and available on a mobile phone app.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located on the left hand side of the dining area.
    • There is step-free level access to the counter.
    • The height of the counter is 102cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • The card payment machine is portable.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests and benches.
    • Furniture available in this area includes: tables and booths.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

Over 18s Bar

  • The counter is located in the over 18s sports bar.
  • The distance from the main dining entrance is 10m.
  • The most accessible route to the counter has doors permanently held open.
  • There is step-free level access to the counter.
  • The height of the counter is 102cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • The card payment machine is portable.
  • There is background noise in this area.
  • The flooring is shiny and patterned.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some seating and tables are fixed.
  • Access to the pool table area is stepped.
  • The width of the opening is 83cm.
  • There are 2 steps of a height of 16cm.

Toilet with Adaptations (Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the right hand side of the bar area in the main dining.
    • The distance from the main dining entrance is 7m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is Braille, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 90cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 153cm (width) x 206cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 62cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 122cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 77cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 78cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 107cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a clinical waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 97cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Outside Seating Area

  • Location and Access View
    • The outside seating is located outside the main dining entrance.
    • The most accessible route has a very easy slope.
    • There is step-free access via a very easy slope into this area.
    • The slope has a slight gradient.
  • Seating Area View
    • Some of the seating area is covered.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the lowered seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: benches.
    • Furniture available in this area includes: picnic tables.
    • There is background noise in this area.