Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Hedge End Railway Station.
- The nearest bus station is Hedge End Station Interchange:.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The following areas have stepped access: The upper level seating area.
- Access throughout may include doors permanently held open, narrow walkways and narrow openings.
- The upper level seating area can be accessed via stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a water bowl available for assistance dogs.
- Facilities/services include: Wi-Fi.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located to the right side after entering.
- The toilet with adaptations has a left hand transfer space.
- The male and female step-free standard toilet facilities are located to the right side after entering. The entrance to the standard toilet facilities is narrow.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located in the toilet with adaptations.
Parking
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Car Park
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- The car park is located to the side of the venue.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There is 1 designated Blue Badge parking bay available.
- The Blue Badge bay is clearly marked.
- The surveyed Blue Badge parking bay dimensions are 240cm (width) x 460cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 100cm.
- The nearest designated bay is 10m from the entrance.
- The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
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Charges and Restrictions
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- This car park is for visitors only.
- Parking is free for all users.
Entrance
- This entrance is located to the rear of the venue.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors open away from you.
- The width of the opening is 150cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
Bar and Restaurant
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Location and Access
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- The bar and restaurant is located to the left after entering; there is a bar area and formal dining area with access to the adults only beer garden. There is no food service on the upper level.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a bar where food and drink can be ordered, a self service counter, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available on an online app.
- Menus are handheld, online and available on a mobile phone app.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws.
- There is not a hearing assistance system.
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Order and Payment
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- The bar was surveyed.
- The counter is located ahead after entering the bar and restaurant area.
- There is step-free level access to the counter.
- The height of the counter is 100cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
- There is a card machine that is portable.
- There is a cutlery counter at a height of 84cm.
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Seating Area
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- The following areas have stepped access: the upper level seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny and patterned.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
- Furniture available in this area includes: tables, high tables and booths.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary due to the size of the space.
Toilet with Adaptations (Left Hand Transfer)
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Access
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- The toilet surveyed is located to the right side after entering.
- The distance from the entrance is 4m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is Braille, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The width of the door opening is 85cm.
- The door has a locking handle.
- Internally the door has a medium visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 145cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 80cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 49cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 117cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 69cm from the floor.
- The wash basin has a lever mixer tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 89cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 110cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 89cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Outside Family Seating Area
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Location and Access
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- Access to the outside family seating area is near the main entrance.
- The most accessible route has step-free level access and manual doors.
- There is step-free level access into this area.
- There are double manual doors with a high visual contrast.
- The doors open away from you.
- The width of the opening is 150cm.
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Seating Area
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- Some of the seating area is covered.
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: benches.
- Furniture available in this area includes: picnic tables and booths.
- Some chairs and tables are fixed.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
Adult Only Beer Garden
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Location and Access
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- Access to the adult only beer garden is via the door in the bar area.
- The most accessible route has a step and manual doors.
- There is stepped access into this area.
- There are 2 steps with no handrails.
- The steps have some clear markings.
- There are double manual doors with a low visual contrast.
- The doors open away from you.
- The width of the opening is 140cm.
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Seating Area
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- Some of the seating area is covered.
- There is step-free level access throughout the seating area.
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs without armrests and benches.
- Furniture available in this area includes: tables.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
