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Twynersh - Chertsey

Thorpe Road, Chertsey, KT16 9EJ

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the left hand side of the entrance, first door on the left.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free standard toilet facilities are located on the left hand side of the entrance.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located at the front and side of the venue.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 295cm (width) x 465cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 115cm.
    • The nearest designated bay is 20m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.

Entrance

  • This entrance is located at the front of the venue.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 160cm.
  • The doors have a medium visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors open towards you.
  • The width of the opening is 110cm.
  • The second set of doors have a low visual contrast.
  • There are two pillars once inside to enter the venue.
  • The width of the opening is 155cm.
  • There is step-free level access as you enter.

Bar and Restaurant

  • Location and Access View
    • The entrance leads into the bar and restaurant area.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where food and drink can be ordered, self service counters, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available on an online app.
    • Menus are handheld, online and available on a mobile phone app.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
    • Plastic straws and takeaway cups are available on request.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located on the left upon entering.
    • There is step-free level access to the counter.
    • There are bars on both sides of the venue.
    • The height of the counter is 118cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • There is a card machine that is fixed.
    • The height of the card machine is 150cm.
    • There is a cutlery counter at a height of 118cm.
    • There is a coffee counter at a height of 91cm.
    • The heights of the touchscreen coffee machine controls range from 129cm to 140cm.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: some routes between the bar and restaurant.
    • The following areas have stepped access: some routes between the bar and restaurant .
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
    • Furniture available in this area includes: tables, high tables and booths.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
    • Lighting levels are adjustable.

Toilet with Adaptations (Right Hand Transfer)

  • Access View
    • The toilet surveyed is located on the left hand side of the entrance (first door on the left).
    • The distance from the entrance is 10m.
    • The most accessible route to the toilet has step-free level access, a slight ramp or slope and narrow walkways.
    • There is step-free level access into the facility.
    • There is written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 82cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 176cm (width) x 185cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 114cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 115cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 120cm from the floor.
    • The height of the baby change facility when in use is 115cm.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Outside Seating and Play Area

  • Location and Access View
    • The outside seating and play area is at the rear of the building.
    • The most accessible route has step-free level access, uneven surfaces and manual doors.
    • There is step-free level access into this area.
    • There are double manual doors with a low visual contrast.
    • The doors open away from you.
    • The width of the opening is 155cm.
    • There is a second set of doors that are permanently held open.
    • The width of the opening is 160cm.
    • The doors have a low colour contrast with the surroundings.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • The following areas have step-free access via ramps or slopes: under the gazebo.
    • The following areas have stepped access: from the gazebo, the path to the play area from the patio.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs with armrests, benches and stools.
    • Furniture available in this area includes: tables and picnic tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.