You are on Overview. Skip to the next section.

Overview

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• About View
  • Facilities available in the venue include: treatment rooms, gyms, a pool, sauna, steam room, changing areas, showers, toilets with adaptations and standard toilets.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street Blue Badge Bay parking and on-street standard parking.
  • The name of the nearest car park is NCP Castle Terrace.
  • View information on NCP Castle Terrace (opens new tab) .
  • The nearest train station is Edinburgh Waverley.
  • The nearest tram stop is Princes Street.
  • The nearest bus station is Edinburgh.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free access via a portable ramp at the most accessible entrance.
  • The following areas have step-free access via ramps or slopes: the route between the cellar entrance and reception, and the spa lift beyond reception.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • The ground, lower ground and the swimming pool / changing rooms floors can be accessed via a standard lift, a stair lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a portable hearing assistance system on request.
  • You can borrow or hire the following equipment: a manual wheelchair, walking aids and mobility scooter charging facilities.
  • British Sign Language interpreters can be provided on request.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Facilities/services include: Wi-Fi and phone charging points.
  • Staff receive the following training: Disability Awareness Training.
• Related Access Guides View
  • View information on Kimpton Charlotte Square (opens new tab) .
  • View information on Kimpton Charlotte Square - Meetings and Events (opens new tab) .

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located within the female and male changing rooms.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located within the female and male changing rooms.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the female and male changing rooms.
• Washroom and Shower Facilities View
  • Standard shower facilities are located within the female and male changing rooms.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located on George Steet, or in front of the building.
  • There is no dropped kerb from the drop-off point.
• On-street Parking View
  • On-street designated Blue Badge parking and standard parking is available.
  • The on-street designated Blue Badge parking bays are located in George Street.
  • The Blue Badge bays are clearly marked and signposted.
  • George Street may be closed off in winter months due to the festive ice rink installation.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the hotel in Charlotte Square.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 4 steps with no handrails.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 20cm.
• The depth of the steps is between 30cm and 45cm.
• There is a bell at a height of 96cm.
• There is a key fob/card reader at a height of 93cm.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 88cm.
• The doors have a high visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open towards you.
• The width of the opening is 117cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (The Cellar). Skip to the next section.

Entrance (The Cellar)

• This entrance is located at the front left of the hotel in Charlotte Square.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a portable ramp at the entrance.
• The ramp gradient varies between slight and steep.
• The ramp is under 75cm wide with no handrails.
• The ramp bypasses the steps.
• There are 3 steps with no handrails.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 21cm.
• The depth of the steps is not between 30cm and 45cm.
• There are double manual doors at this entrance.
• The doors open towards you.
• The width of the opening is 80cm.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Spa and Garden). Skip to the next section.

Entrance (Spa and Garden)

• This entrance is located at the right side of the hotel, in Rose Street.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 9 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps have some clear markings.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• There are double manual doors at this entrance.
• The doors open towards you.
• The width of the opening is 104cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Lift (Spa). Skip to the next section.

Lift (Spa)

• The lift surveyed is located through to the right of the hotel, beyond reception.
• The distance from the cellar entrance is 70m.
• The most accessible route to the lift has a slight ramp or slope, a steep ramp or slope, manual doors and doors permanently held open.
• The lower ground, ground, second and third floors are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 100cm (width) x 150cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system and a visual floor indicator.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs (Spa). Skip to the next section.

Stairs (Spa)

• The stairs surveyed are located through to the right of the hotel, beyond reception.
• The lower ground and ground floors can be accessed by these stairs.
• There are 18 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There are 8 steps with a handrail on the right leading down to the swimming pool, changing rooms and further gym floor.

You are on Reception (Spa). Skip to the next section.

Reception (Spa)

• The reception is located on the lower ground floor, to the left from the spa lift.
• The distance from the lift is 10m.
• The most accessible route to reception has manual doors, doors permanently held open and narrow walkways.
• There is step-free level access to reception.
• The height of the reception desk is 102cm.
• There is not a lowered section at the desk.
• The reception has patterned/distracting backgrounds.
• There is a portable hearing assistance system on request.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Lighting levels are adjustable.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests and sofas.
• Furniture available in this area includes: coffee tables.

You are on Getting Around The Building. Skip to the next section.

Getting Around The Building

• There is step-free level access throughout the majority of walkways.
• There is a slight slope leading to the gym.
• Access throughout the building may include narrow walkways.
• Some flooring is shiny.
• There is a low visual contrast between the walls and floor in the majority of walkways.
• There is background noise.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in resting areas includes: chairs without armrests and stools.
• Lighting levels were low at the time of the survey.
• Lighting levels are adjustable.

You are on Room (Treatment Room - Swell Room). Skip to the next section.

Room (Treatment Room - Swell Room)

• The room is located through to the right from the spa reception.
• The distance from the spa lift is 10m.
• The most accessible route to the room has a lift, slight ramps or slopes, a steep ramp or slope, manual doors, doors permanently held open and narrow walkways.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a medium visual contrast.
• The door opens outwards.
• The width of the opening is 69cm.
• There is step-free level access throughout the room.
• There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Furniture available in the room includes: coffee tables and treatment tables/beds.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is a portable hearing assistance system on request.
• The hearing assistance system was tested and working at the time of the survey.
• Additional facilities/services include: a wash basin.
• There may be background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Lighting levels are adjustable.

You are on Room (Treatment Room - Relax Room). Skip to the next section.

Room (Treatment Room - Relax Room)

• The room is located through to the right from the spa reception.
• The distance from the spa lift is 20m.
• The most accessible route to the room has a lift, slight ramps or slopes, a steep ramp or slope, manual doors, doors permanently held open and narrow walkways.
• There is tactile and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a medium visual contrast.
• The door opens inwards.
• The width of the opening is 75cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a low visual contrast.
• Seating available in the room includes: chairs without armrests, sofas, benches and stools.
• Some seating is fixed.
• The surface heights are not suitable for wheelchair users.
• There is a portable hearing assistance system on request.
• The hearing assistance system was tested and working at the time of the survey.
• Additional facilities/services include: a water dispenser.
• There is background noise in this room.
• Lighting levels were low at the time of the survey.
• Lighting levels are adjustable.

You are on Gym (Lower Ground Floor). Skip to the next section.

Gym (Lower Ground Floor)

• The gym is located on the lower ground floor, to the right from the spa lift.
• There is step-free access via slope into the gym.
• The slope has a slight gradient.
• There is a single manual door with a low visual contrast.
• The door opens away from you.
• The width of the opening is 85cm.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the rear equipment rooms.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The gym is not staffed.
• The walls and floor visual contrast varies between low and high.
• There is some clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights and cable resistance machines.
• There is a portable hearing assistance system on request.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Lighting levels are adjustable.

You are on Lift (Changing Area / Pool). Skip to the next section.

Lift (Changing Area / Pool)

• The lift surveyed is located to the left of the steps down to the changing area.
• This lift is a chair stair lift.
• The distance from the spa lift is 5m.
• The most accessible route to the lift has a slight ramp or slope.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a seat.
• The lift seat is 49cm from the floor.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Lighting levels are adjustable.

You are on Changing Area. Skip to the next section.

Changing Area

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• Changing Area View
  • The male changing area was surveyed.
  • The changing area is located on the lower level, to the right from the chair stair lift.
  • The distance from the chair stair lift is 5m.
  • The most accessible route to the changing area has a lift, a stair lift, a slight ramp or slope, a steep ramp or slope, manual doors, doors permanently held open and narrow walkways.
  • There is step-free level access into the changing area.
  • The door opens inwards and has a medium visual contrast.
  • The width of the door opening is 76cm.
  • Internally the door has a low visual contrast.
  • Facilities in this area include: changing cubicles, toilets, showers, a changing bench, baby change facilities and lockers.
  • There are lockers at a suitable height for a wheelchair user.
  • The height of the baby change facility when in use is 94cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Toilet Facilities View
  • There is step-free level access to the toilet facilities.
  • There are ambulant toilet facilities available.
  • The toilet has a dropdown rail on the right.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.
• Shower Facilities View
  • There is step-free level access to the shower facilities.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist/turn.
  • There is no shower seat.
  • There is also a fixed overhead shower head.

You are on Toilet with Adaptations (Changing Area - Male - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Changing Area - Male - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to the rear of the changing area.
  • The distance from the chair stair lift is 20m.
  • The most accessible route to the toilet has a lift, a stair lift, slight ramps or slopes, a steep ramp or slope, manual doors and doors permanently held open.
  • There is step-free level access into the facility.
  • There is written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 70cm.
  • The door has a twist lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 145cm (width) x 180cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 78cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 83cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have varying visual contrasts.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 110cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • The mirror has been angled for ease of use.
  • There is no shelf.
  • The cubicle has no disposal facilities.
  • There are no coat hooks.
  • The walls and floor have a low visual contrast.
  • Lighting levels were low at the time of the survey.

You are on Spa Facilities. Skip to the next section.

Spa Facilities

• The spa is located on the pool level.
• Facilities available include; a swimming pool, a gym, a sauna, a steam room, changing areas and a toilet with adaptations.

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• Sauna View
  • The sauna surveyed is located by the pool.
  • The most accessible route to the sauna has a lift, a stair lift, slight ramps or slopes, a steep ramp or slope, manual doors, doors permanently held open and narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the sauna.
  • There is a single manual door with a low visual contrast.
  • The door opens both ways.
  • The width of the opening is 73cm.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a push button emergency alarm.
• Steam Room View
  • The steam room surveyed is located by the pool.
  • The most accessible route to the steam room has a lift, a stair lift, slight ramps or slopes, a steep ramp or slope, manual doors and doors permanently held open.
  • There is no signage on or near the door.
  • There is step-free level access into the steam room.
  • There is a single manual door with a medium visual contrast.
  • The door opens towards you.
  • The width of the opening is 68cm.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a push button emergency alarm.
  • There is a raised threshold in the doorway.

You are on Gym (Pool Level). Skip to the next section.

Gym (Pool Level)

• The gym is located on the lower level, to the left from the chair stair lift.
• There is step-free level access into the gym.
• There are double manual doors with a low visual contrast.
• The doors are permanently held open.
• The width of the opening is 133cm.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The gym is not staffed.
• Some flooring is patterned.
• The walls and floor have a low visual contrast.
• There is some clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights and cable resistance machines.
• There is a portable hearing assistance system on request.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Lighting levels are adjustable.

You are on Pool. Skip to the next section.

Pool

• This is an indoor swimming pool.
• There is step-free level access throughout this area.
• Access throughout this area may include slippery surfaces and narrow walkways.
• Seating available around the pool includes: sun loungers and benches.
• There is an emergency alarm at poolside.
• Lighting levels were low at the time of the survey.
• Lighting levels are adjustable.
• Access into the water is via a ladder.
• There are 3 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of the steps throughout its length.
• The steps are clearly marked.
• The pool is not staffed and does not have a lifeguard.