You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located to the left of the exit.
  • There is a Pick and Delivery Service available within the store.
  • The Pick and Delivery Service is located to the left of the exit.
  • There are additional charges for the Pick and Delivery Service.
  • Wheelchairs are available to borrow within the store.
  • To obtain loan wheelchairs please contact a member of staff on arrival.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located to the left of the exit in the customer service area.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is not a Changing Places facility available within the store.
• Staff Information View
  • There is a member of staff trained in British Sign Language.
  • A staff member is trained in BSL up to level 1.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park.
  • The nearest train station is Bescot Stadium.
  • The nearest step-free train station is Walsall.
  • The nearest tram stop is Wednesbury Great Western Street.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors, narrow walkways and narrow aisles.
  • The ground and first floors can be accessed via a standard lift, stairs and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 4 toilets with adaptations.
• Toilets with adaptations are located off the entrance foyer, restaurant, market hall and just past the checkouts.
• The transfer space varies between left and right in the toilets with adaptations.
• The male and female step-free toilet facilities are located off the entrance foyer, restaurant, market hall and just past the checkouts.
• Parent and baby changing facilities are located off the entrance foyer.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located in front of and to the left of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 229cm (width) x 510cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 117cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 16m from the entrance.
  • The most accessible route from the Blue Badge parking has step-free level access, uneven surfaces and bollards.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors only.
  • Parking is free for all users.
  • Clearly presented parking signs are not available.
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 266cm (width) x 474cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require an online account.
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.
  • A pick-up point is located to the right of the exit.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 246cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors are permanently held open.
• The width of the opening is 147cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There are seats without armrests in the foyer.
  • There is a store host available within the foyer.
  • The lighting levels are good.
  • The food market, Swedish Bistro, delivery service, collection point and returns counter can all be accessed off the entrance foyer.
• Play Area (Småland) View
  • There is not a play area within the entrance foyer.

You are on Toilet with Adaptations (Entrance Foyer - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Entrance Foyer - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on the ground floor, off the entrance foyer.
  • The distance from the entrance is 12m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 185cm (width) x 209cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 106cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has varying visual contrasts.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has varying visual contrasts.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 87cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have varying visual contrasts.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 78cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 80cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 92cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 143cm from the floor.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer)

• The room surveyed is located on the ground floor, off the entrance foyer.
• The distance from the entrance is 10m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens outwards and has a high visual contrast.
• The width of the door opening is 87cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 94cm.
• There is a toilet, a wash basin, a paper towel dispenser, an emergency alarm and an assistance bell in the room.
• The wash basin has a lever mixer tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift (Entrance Foyer to Showroom). Skip to the next section.

Lift (Entrance Foyer to Showroom)

• The lift surveyed is located ahead and to the left as you enter the store.
• The distance from the entrance is 12m.
• The most accessible route to the lift has step-free level access.
• The ground and first floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 240cm.
• The internal dimensions of the lift are 226cm (width) x 201cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.

You are on Escalators (Entrance Foyer to Showroom). Skip to the next section.

Escalators (Entrance Foyer to Showroom)

• The escalators surveyed are located ahead and to the left as you enter the store.
• The ground and first floors are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Stairs (Entrance Foyer to Showroom). Skip to the next section.

Stairs (Entrance Foyer to Showroom)

• The stairs surveyed are located ahead and to the left as you enter the store.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (Living Room BESTÅ). Skip to the next section.

Planning Area (Living Room BESTÅ)

• The planning area is located off the main walkway, in the living room area.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The standard height for desks is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen Planning Studio). Skip to the next section.

Planning Area (Kitchen Planning Studio)

• The planning area is located off the main walkway, in the kitchen area.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The distance between the floor and the lowest desk is 76cm.
• The distance between the floor and the highest desk is 77cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.

You are on Counter (Workspaces). Skip to the next section.

Counter (Workspaces)

• The counter is located off the main walkway, in the workspaces area.
• There is step-free level access to the counter.
• The height of the counter is 105cm.
• There is a lowered section at the counter.
• The height of the lowered section is 93cm.
• The counter has a television which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Bedrooms). Skip to the next section.

Counter (Bedrooms)

• The counter is located off the main walkway, in the bedrooms area.
• There is step-free level access to the counter.
• The height of the counter is 96cm.
• There is a lowered section at the counter.
• The height of the lowered section is 65cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Planning Area (Wardrobes and Storage). Skip to the next section.

Planning Area (Wardrobes and Storage)

• The planning area is located off the main walkway, in the wardrobes and storage area.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 84cm.
• The standard height for desks is 73cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is bench seating and single seats with armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Swedish Restaurant and Café). Skip to the next section.

Eating and Drinking (Swedish Restaurant and Café)

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• Location and Service View
  • The Swedish Restaurant and Café is located on the first floor, off the main walkway between children's IKEA and the cooking and tableware areas.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, self service counters, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are wall-mounted, digital and online.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left as you enter the restaurant.
  • There is step-free level access to the counter.
  • The height of the counter is 88cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the tray rail is 86cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, benches and high stools.
  • Furniture available in this area includes: tables, high tables, long tables and booths.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • There is a breast feeding area located at the rear of the restaurant.

You are on Toilet with Adaptations (Swedish Restaurant and Café - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Swedish Restaurant and Café - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on the first floor, to the left of the restaurant.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 174cm (width) x 207cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 96cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has varying visual contrasts.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has varying visual contrasts.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 87cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have varying visual contrasts.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 85cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 90cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 94cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a pedal bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • The designated information point(s) is/are staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (Bathrooms). Skip to the next section.

Planning Area (Bathrooms)

• The planning area is located off the main walkway, in the bathrooms area.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools only.
• There is not sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Toilet with Adaptations (Market Hall - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Market Hall - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located off the main walkway, in the home organisation area, to the right of the stairs and travelators.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 148cm (width) x 257cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 77cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has varying visual contrasts.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 111cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have varying visual contrasts.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 85cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 90cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 176cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift (Market Hall to Self-serve). Skip to the next section.

Lift (Market Hall to Self-serve)

• The lift surveyed is located off the main walkway, in the home organisation area, to the right of the stairs and travelators.
• The most accessible route to the lift has step-free level access.
• The first and ground floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 126cm.
• The internal dimensions of the lift are 128cm (width) x 158cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.

You are on Travelators (Market Hall to Self-serve). Skip to the next section.

Travelators (Market Hall to Self-serve)

• The travelators surveyed are located between the home organisation and lighting areas.
• The first and ground floors are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are clearly marked.
• Lighting levels vary due to the size of the space.

You are on Stairs (Market Hall to Self-serve). Skip to the next section.

Stairs (Market Hall to Self-serve)

• The stairs surveyed are located between the home organisation and lighting areas.
• The first and ground floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the size of the space.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is low colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There is location signage with white lettering and numbering on a red background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Counter (Self-serve). Skip to the next section.

Counter (Self-serve)

• The counter is located by the checkouts in the self-serve area.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 93cm to 124cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located off the self-serve area.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and self-serve touchscreens.
• The queue width for the main checkouts is under 120cm and there is no need to turn.
• The height of the payment counter is 101cm.
• There is not a lowered section at the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• Lighting levels were even at the time of the survey.
• When made accessible the height of the self-serve touchscreen display ranges from 97cm to 129cm from the floor.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Toilet with Adaptations (Checkouts - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Checkouts - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to the left of the exit.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 81cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 222cm (width) x 283cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 160cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has varying visual contrasts.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has varying visual contrasts.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 101cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have varying visual contrasts.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 87cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 94cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 99cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Returns). Skip to the next section.

Counter (Returns)

• The counter is located to the left of the exit.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 61cm.
• There is not a hearing assistance system.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Collection Point). Skip to the next section.

Counter (Collection Point)

• The counter is located to the left of the exit.
• There is step-free level access to the counter.
• The height of the counter is 106cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Delivery Service). Skip to the next section.

Counter (Delivery Service)

• The counter is located to the left of the exit.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Seating Area (Customer Service Waiting Area). Skip to the next section.

Seating Area (Customer Service Waiting Area)

• The seating area is located to the left of the exit.
• The most accessible route to the seating area has step-free level access.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a medium visual contrast.
• Some flooring is shiny.
• Seating available in this area includes: chairs with armrests.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Food Market. Skip to the next section.

Food Market

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is high colour contrast between the walls and floor in the majority of areas.
  • Background music is played.
  • The lighting levels are low.
• Checkout(s) View
  • There are 3 checkouts available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s) and self service till(s).
  • The height of the checkout(s) is/are 90cm.
  • The height of the lowered section of the checkout(s) is 51cm.
  • There is not a clear knee recess beneath the low/lowered section(s) of the checkout(s).
  • Staff can provide assistance with using the self service till(s).
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).
• Comments View
  • The height of the self service tills are 108cm from the floor.

You are on Eating and Drinking (Swedish Bistro). Skip to the next section.

Eating and Drinking (Swedish Bistro)

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• Location and Service View
  • The Swedish Bistro is located immediately past the checkouts.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are digital, online, available on a touchscreen and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located at the front of the bistro.
  • There is step-free level access to the counter.
  • The height of the counter is 135cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the touchscreen display ranges from 117cm to 178cm from the floor.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: benches, stools and high stools.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels vary due to the use of large glazed walls.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 182cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 157cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you exit.