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IKEA - Birmingham

Park Lane, Wednesbury, WS10 9SF

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Access Guide

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Getting Here

Getting Help and Assistance

  • Store Information View
    • Please click here for opening times and services available in this store.
    • Site maps are available within the store.
    • There is an assistive shopping service available within the store upon request.
    • There is loading and/or unloading assistance available upon request.
    • There is not a/are not order and collection point(s) within the store.
    • There is a Pick and Delivery Service available within the store.
    • The Pick and Delivery Service is located at all information desks.
    • There are additional charges for the Pick and Delivery Service.
    • Wheelchairs are available to borrow within the store.
    • To obtain loan wheelchairs please contact a member of staff on arrival.
    • There is a Safe/Quiet Place available within the store.
    • The Safe/Quiet Place is located in Customer Services.
    • Wifi is available throughout the store.
    • Documents/information can be provided in; large print on request.
    • There is not an assistance dog toilet or toileting area at the store/nearby.
    • Water bowls for assistance dogs are available.
    • There is an/are accessible toilet(s) available within the store.
    • There is not a Changing Places facility available within the store.
  • Staff Information View
    • There is a member of staff trained in British Sign Language.
    • Staff do not receive disability awareness/equality training.
    • Staff do not receive deaf awareness training.

Parking

  • Parking View
    • The store does have its own parking facilities.
    • The car park is located in front of the store.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • The car park surface is well maintained and easy to travel on.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 247cm x 500cm (8ft 1in x 16ft 5in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is block paving.
    • There is a road to cross between the car park and the entrance.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 20m (21yd 2ft) from the entrance.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off points(s) is/are located to the right of the entrance.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

Approach

  • Approach View
    • The surface of the approach is block paving.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 185cm.
    • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There are no doors at this entrance.
  • The width of the door opening is 152cm.
  • There is a member of staff available for assistance at this entrance.
  • Comments View
    • This entrance is revolving door that is used as an open entrance.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the front of the store, to the left of the main entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 154cm.
  • There is a member of staff available for assistance at this entrance.

Entrance Foyer

  • Foyer View
    • There is step free access within the foyer.
    • The type of flooring in this area is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • Wayfinding signage is provided.
    • The foyer does not play background music.
    • There is bench seating only in the foyer.
    • There is a store host available within the foyer.
    • Accessible play points available.
    • The lighting levels are good.
  • Play Area (Småland) View
    • There is a play area within the entrance foyer.
    • The play area is free of charge.
    • The play area offers inclusive play.
    • There is step-free access to the play area.
    • There is a clear unobstructed route to the play area.
    • The play area is clearly signed.
    • The play area counter is at a height of 121cm.
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system at the counter.
    • There is an/are accessible toilet(s) available within the play area (Småland).
    • There are standard toilets available within the play area (Småland).
    • There are not ambulant cubicles available in the standard toilets.
    • Baby change facilities are not available within the play area (Småland).

Accessible Toilet(s) (Småland)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located ahead as you enter Småland.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 163cm x 229cm (5ft 4in x 7ft 6in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 93cm (3ft 1in).
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 85cm.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 82cm (2ft 8in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 84cm (2ft 9in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (Entrance Foyer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the left as you enter the entrance foyer.
    • This accessible toilet is approximately 20m (21yd 2ft) from the accessible entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 190cm x 215cm (6ft 3in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 117cm (3ft 10in).
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 86cm.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 50cm (1ft 8in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 85cm (2ft 9in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 87cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 85cm (2ft 9in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 95cm (3ft 1in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Entrance Foyer)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left as you enter the entrance foyer.
    • The female and male toilets are approximately 20m (21yd 2ft) from the accessible entrance.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 35cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 77cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • There is a/are similar standard toilet(s) available.

Parent and Baby Room (Entrance Foyer)

  • There is a parent and baby room for public use.
  • The parent and baby room is located on the left as you enter the entrance foyer.
  • The parent and baby room is approximately 20m from the accessible entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 92cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Access to (the Showroom, Restaurant and Market Hall)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left as you enter the foyer.
    • The stairs are approximately 15m from the accessible entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are levels 0 and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located to the left as you enter the foyer.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are levels 0 and 1.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located to the left as you enter the foyer.
    • The lift is clearly visible from the entrance.
    • The lift is approximately 15m (16yd 1ft) from the accessible entrance.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are levels 0 and 1.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is good.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width of the lift is 240cm (7ft 10in).
    • The dimensions of the lift are 240cm x 203cm (7ft 10in x 6ft 8in).
    • There are separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is not a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is not a hearing loop system.
    • The lift does not have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.

Area (Showroom)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete and laminate.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from Workspaces to Childrens IKEA.
      There is a shortcut from Kitchens to Dining.
    • The majority of shortcut widths are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • There are planning area(s) available within this area.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead directional signage with white lettering on a blue background.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a portable loop.
    • There are portable loops located at each of the Information points within the store.
      The Information screens set into the red columns within the showroom, close to the restaurant entrance are 126cm in height. There are lowered screen at a height of 104cm.

Planning Area (Lounge)

  • The planning area is located to the left of the main walkway in the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm).
  • The distance between the floor and the lowest desk is 75cm.
  • The distance between the floor and the highest desk is 83cm.
  • The standard height for desks is 83cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.

Planning Area (Living Room Storage)

  • The planning area is located to the right of the main walkway in the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm).
  • The standard height for desks is 71cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • There are seats with armrests on both sides.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.
  • Comments View
    • There are desks with computers to look at selections and options.
    • The height of the desks is 71cm.
    • There are adjustable chairs with armrests available at the desks.

Planning Area (Kitchen)

  • The planning area is located to the left of the main walkway in the Showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are medium height (77cm - 109cm).
  • The distance between the floor and the lowest desk is 75cm.
  • The distance between the floor and the highest desk is 90cm.
  • The standard height for desks is 75cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is not a/are not height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • The seats do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • Comments View
    • There are height adjustable desks within the kitchen planning area, however they are not currently working so three desks are set at a height of 90cm and three are set to 75cm.
    • There are chairs without armrests and bar stools without armrests available at the desks.
    • There are 2 planning rooms available.

Planning Area (PAX Bedroom Storage Planning Area)

  • The planning area is located to the left of the main walkway in the showroom.
  • There is step-free access to the planning area.
  • There is a clear unobstructed route to the planning area.
  • The lighting levels in the planning area are good.
  • The height(s) of the counter(s) is/are high (110cm+).
  • The standard height for desks is 71cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is a/are height adjustable desk(s) available.
  • There is not a hearing assistance system in the planning area.
  • The seats do not have armrests.
  • There is sufficient space for a wheelchair user to use the planning area.
  • There is not a privacy room/area available.
  • On screen BSL interpreters are not available.

Eating and Drinking (Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located on the first floor, adjacent to the entrance to the Showroom and Market Hall.
  • There is step-free access to the restaurant.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 90cm.
  • There is not a lowered section of the counter.
  • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is laminate.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 4m from the entrance/opening.
  • The nearest table is approximately 10m from the till/counter.
  • The distance between the floor and the lowest table is 48cm.
  • The distance between the floor and the highest table is 101cm.
  • The standard height for tables is 72cm.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Food allergy information is available on fixed boards.
  • The type of food served here is hot and cold meals and snacks.
  • Menus are clearly written.
  • The lighting levels are good.
  • Comments View
    • There is a private breast feeding area located behind a screen to the rear of the restaurant.

Accessible Toilet(s) (Restaurant)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet was out of use at the time of the survey.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located in front of the restaurant entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 180cm x 209cm (5ft 11in x 6ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 87cm (2ft 10in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 87cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 89cm (2ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Restaurant)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in front of the restaurant entrance.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 50cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is a lowered wash basin.
    • The height of the lowered wash basin is 74cm.
    • There are no vertical wall-mounted grab rails at the lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located within the standard toilets.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 81cm (2ft 8in).

Parent and Baby Room (Restaurant)

  • There is a parent and baby room for public use.
  • The parent and baby room is located in front of the restaurant entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 91cm.
  • The wash basin tap type is lever.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Area (Market Hall)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is a shortcut from Cooking and Tableware to Home Organisation.
      There is a shortcut from Home Textiles to Home Organisation.
    • The majority of shortcut widths are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is a/are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is a/are designated information point(s) available in this area.
    • There touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • There are planning area(s) available within this area.
    • Accessible play points are available in this area.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead signage with white lettering on a blue background.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.
    • There are portable loops available at the Information points.

Accessible Toilet(s) (Market Hall)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on level 1, by the travelator leading from Market Hall to Lower Market Hall.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 260cm (4ft 11in x 8ft 6in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 81cm (2ft 8in).
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are not available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 148cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 84cm.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 112cm (3ft 8in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 71cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 82cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Market Hall)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the upper level, by to the travelator leading from Market Hall to Lower Market Hall.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the store.
    • Baby change facilities are located in the female and male standard toilets.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 103cm (3ft 5in).

Access to (the Lower Market Hall)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located at the rear of Market Hall.
    • The floors which are accessible by stairs are levels 1 and 0.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.
  • Travelator(s) View
    • Travelators can be used to access other floors.
    • The travelator(s) is/are located at the rear of Market Hall.
    • The travelators only go down.
    • The floors which are accessible by travelator(s) are levels 1 and 0.
    • The foot and head of the travelator(s) are clearly marked.
    • There is a bollard at the head of the travelator(s).
    • The lighting levels at the travelator(s) are good.
  • Lift View
    • There is a lift for public use.
    • The lift is located at the rear of Market Hall.
    • The lift is a standard lift.
    • A member of staff does not need to be notified for use of the lift.
    • The floors which are accessible by this lift are levels 1 and 0.
    • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
    • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
    • Lift doors do contrast visually with lift lobby walls.
    • The external controls for the lift are within 90cm - 110cm from the floor.
    • The colour contrast between the external lift controls and the control plate is good.
    • The colour contrast between the external lift control plate and the wall is good.
    • The clear door width of the lift is 130cm (4ft 3in).
    • The dimensions of the lift are 145cm x 160cm (4ft 9in x 5ft 3in).
    • There are no separate entry and exit doors in the lift.
    • There is not a mirror to aid reversing out of the lift.
    • There is not a list of floor services available within the lift.
    • The lift does have a visual floor indicator.
    • The lift does have an audible announcer.
    • The internal controls for the lift are within 90cm - 120cm from the floor.
    • There is a hearing loop system.
    • The lift does not have Braille markings.
    • The lift does have tactile markings.
    • The lighting levels in the lift are good.

Area (Lower Market Hall)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is good colour contrast between the walls and floor in all areas.
    • There is a/are regular resting points available in this area.
    • There is a mixture of seating with and without armrests at the resting points.
    • There is not a/are no designated information point(s) available in this area.
    • There planning area(s) available within this area.
    • Accessible play points available in this area.
    • The lighting levels in this area are good.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead signage with white lettering on a blue background.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Area (Self-serve)

  • Access and Circulation View
    • There is step-free access throughout the area.
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is concrete.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • The majority of aisle widths are over 200cm.
    • The majority of routes between products are over 120cm.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There regular resting points available in this area.
    • There is a/are designated information point(s) available in this area.
    • There is a/are touchscreen(s) available at the designated information point(s).
    • Some of the designated information points are staffed.
    • There planning area(s) available within this area.
    • Accessible play points available in this area.
    • The lighting levels in this area are varied.
  • Signage View
    • Wayfinding signage is provided.
    • There is overhead directional signage with white lettering on a blue background.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Checkouts

  • The checkouts are located just beyond the self-serve area.
  • There is step-free access to the checkouts.
  • There is a clear unobstructed route to the checkouts.
  • Checkouts are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s) and self service till(s) .
  • The height of the checkout(s) is/are 95cm.
  • Staff can provide assistance with using the self service till(s).
  • There is not a hearing assistance system at the checkouts.
  • The chip & pin card machines are accessible from the checkouts (portable).
  • Comments View
    • This area had recently been refitted and the hearing loops were still due to be installed at the time of the survey (September 2018).

Food Market (Swedish Food Market)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
    • The flooring throughout the aisles is laminate.
    • There is flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is not played.
    • The lighting levels are good.
    • There is a food information point. The height of the counter is 110cm.
  • Checkout(s) View
    • There are 2 checkouts available within the shop.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkouts are good.
    • There is a/are high activity till(s).
    • The height of the high activity till(s) is/are 90cm.
    • There is not a hearing assistance system at the checkout(s).
    • The chip & pin card machines are accessible from the checkout(s) (portable).

Eating and Drinking (Bistro)

  • The following information is for the restaurant.
  • The restaurant is located immediately beyond the checkouts on the right.
  • There is step-free access to the restaurant.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 90cm.
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is laminate.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 3m from the entrance/opening.
  • The nearest table is approximately 6m from the till/counter.
  • The distance between the floor and the lowest table is 71cm.
  • The distance between the floor and the highest table is 99cm.
  • The standard height for tables is 71cm.
  • Wifi is available within this area.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are presented in contrasting colours.
  • Food allergy information is available on hand held menus.
  • The type of food served here is hot and cold meals and snacks.
  • Menus are clearly written.
  • The lighting levels are good.

Counter (Returns)

  • Counter View
    • The counter is located just beyond the checkouts on the left.
    • The counter is approximately 20m (21yd 2ft) from the Returns and Collections entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 102cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is vinyl.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There are seats with armrests on both sides.
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • This area had recently been refitted and was still waiting for the hearing loops to be installed (September 2018).
    • There is a freestanding ticket machine by the returns desk to take a ticket in order to be seen.
    • The height of the ticket machine is 100cm.

Counter (Collections)

  • Counter View
    • The counter is located beyond the checkouts on the left.
    • The counter is approximately 15m (16yd 1ft) from the Returns/Collections entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 102cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is laminate.
  • Seating Area View
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • Collections shares a seating area with Returns.
    • Customers buying large items go to the collections desk.
    • The items are then brought out to the loading bay for them.
    • This area had recently been refitted and the hearing loops were still due to be installed at the time of the survey (September 2018).
    • There is a freestanding screen to order hire vehicles on an hourly basis.
    • The height of the screen is 110cm.

Counter (Delivery)

  • Counter View
    • The counter is located beyond the checkouts on the right.
    • The counter is approximately 10m (10yd 2ft) from the Returns/Collections entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 101cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the counter.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
    • The type of flooring in this area is laminate.
  • Seating Area View
    • There is a seating area close to the counter.
    • Access to the seating area is unobstructed.
    • There are sofas only.
    • There is sufficient space for a wheelchair user to use the seating area.
  • Comments View
    • This area had recently been refitted and the hearing loops were still due to be installed at the time of the survey (September 2018).

Accessible Toilet(s) (Returns/Collections Area)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located immediately beyond the checkouts.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 255cm x 285cm (8ft 4in x 9ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 155cm (5ft 1in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf next to the toilet.
    • The shelf is at a height of 85cm.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 87cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 94cm (3ft 1in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s) (Returns/Collections Area)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located immediately beyond the checkouts.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Comments View
    • The female standard toilet was out of service at the time of the survey (September 2018).

Outside Access (Returns/Collections Entrance)

  • This information is for the entrance located at the front of the store, to the right of the main entrance.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a member of staff available for assistance at this entrance.

Parking (Loading Bay)

  • Parking View
    • The store does have its own parking facilities.
    • The car park is located at the front of the store, to the right of the main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • The car park surface is well maintained and easy to travel on.
    • Help call points available.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac and block paving.
    • There is not a road to cross between the car park and the entrance.
    • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • Comments View
    • This loading bay is located in front of the Returns/Collections entrance.
    • Assistance is on hand to help patrons loading and unloading their vehicles.
    • Each of the bays in the loading bay is 300cm by 500cm.