You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are not available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located in the collections and returns area.
  • There is a Pick and Delivery Service available within the store.
  • The Pick and Delivery Service is located within the store.
  • There are additional charges for the Pick and Delivery Service.
  • Wheelchairs are available to borrow within the store.
  • To obtain loan wheelchairs please contact a member of staff on arrival.
  • Specialist trollies are available to support accessible shopping.
  • There is a Safe/Quiet Place available within the store.
  • The Safe/Quiet Place is located in the first aid room and the nursing room in the restaurant.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are not available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Stapleton Road.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab)
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include narrow aisles.
  • Levels 0, 1 and 2 can be accessed via a standard lift and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 2 toilets with adaptations.
• Toilets with adaptations are located next to the showroom and restaurant and the checkouts.
• All toilets with adaptations have a left hand transfer space.
• Ambulant toilet facilities are located in all of the standard toilets.
• The male and female toilet facilities are located next to the showroom and restaurant.
• The male and female toilet facilities are located near to the checkouts.
• The Changing Places toilet facilities are located next to the showroom and restaurant.
• Parent and baby changing facilities are located next to the showroom and restaurant and the checkouts.

You are on Parking (Sheltered Car Park). Skip to the next section.

Parking (Sheltered Car Park)

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• Car Park View
  • The car park is located underneath the store.
  • The car park is sheltered.
  • The car park surface consists of block paving.
  • The height of the restriction barrier is 180cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 495cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 127cm.
  • The nearest designated bay is 26m from the entrance.
  • The most accessible route from the Blue Badge parking has slight ramps or slopes, bollards and doors permanently held open.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 209cm (width) x 410cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (High Sided Vehicle Car Park). Skip to the next section.

Parking (High Sided Vehicle Car Park)

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• Car Park View
  • The car park is located to the rear of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 3 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 368cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 136cm.
  • The nearest designated bay is 107m from the entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Lift (Click and Collect - Returns). Skip to the next section.

Lift (Click and Collect - Returns)

• The lift surveyed is located on the car park level, behind the disabled loading bays.
• The distance from the nearest disabled loading bay is 12m.
• The most accessible route to the lift has step-free level access.
• Levels 0 (ground floor car parking area) and 1 are accessed by this lift.
• The lift door has a high colour contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low colour contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 299cm.
• The internal dimensions of the lift are 299cm (width) x 309cm (depth).
• The internal lift control buttons have tactile markings and a medium colour contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located within the sheltered car parking area, to the right hand side of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 221cm.
• The doors have a low colour contrast.
• There is step-free level access as you enter.

You are on Lift (Entrance to Entrance Foyer). Skip to the next section.

Lift (Entrance to Entrance Foyer)

• The lift surveyed is located to the right of the escalator after you enter.
• The distance from the entrance is 24m.
• The most accessible route to the lift has step-free level access.
• Levels 0, 1 and 2 are accessed by this lift.
• The lift door has a medium colour contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a low colour contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 117cm.
• The internal dimensions of the lift are 187cm (width) x 185cm (depth).
• The internal lift control buttons have tactile markings and a low colour contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Escalators (Entrance to Entrance Foyer). Skip to the next section.

Escalators (Entrance to Entrance Foyer)

• The escalators surveyed are located to the right after you enter.
• Levels 0 and 1 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There is bench seating only in the foyer.
  • The lighting levels are good.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • The play area offers inclusive play.
  • There is step-free access to the play area.
  • There is not a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 102cm.
  • There is not a lowered section of the play area counter.
  • There is not a hearing assistance system at the play area counter.
  • There is stepped access within the play area.
  • There are 4 steps with handrails on both sides to the rear right of the play area.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.

You are on Lift (Entrance Foyer to Level 2). Skip to the next section.

Lift (Entrance Foyer to Level 2)

• The lift surveyed is located on level 1, opposite the Småland play area.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 2 are accessed by this lift.
• The lift door has a medium colour contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a low colour contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 119cm.
• The internal dimensions of the lift are 187cm (width) x 183cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low colour contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Escalators (Entrance Foyer to Level 2). Skip to the next section.

Escalators (Entrance Foyer to Level 2)

• The escalators surveyed are located on level 1, opposite the Småland play area.
• Levels 1 and 2 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Level 2 - Next to Showroom and Restaurant - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 2 - Next to Showroom and Restaurant - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on level 2, to the right as you exit the entrance lift, between the showroom entrance and the restaurant.
  • The distance from the lift is 18m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The width of the door opening is 86cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a low colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 157cm (width) x 190cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 93cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 90cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 86cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 107cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 92cm.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Level 2 - Next to Showroom and Restaurant). Skip to the next section.

Parent and Baby Room / Feeding Room (Level 2 - Next to Showroom and Restaurant)

• The room surveyed is located on level 2, to the right as you exit the entrance lift, between the showroom entrance and the restaurant.
• The distance from the lift is 24m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high colour contrast.
• The width of the door opening is 85cm.
• Internally the door has a medium colour contrast.
• The height of the baby change facility when in use is 108cm.
• There is a toilet, a wash basin, a hand dryer, an emergency alarm and a mirror in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• The walls and floor have a medium colour contrast.
• Lighting levels were even at the time of the survey.

You are on Changing Places (Level 2 - Next to Showroom and Restaurant - Transfer Both Sides). Skip to the next section.

Changing Places (Level 2 - Next to Showroom and Restaurant - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located on level 2, to the right as you exit the entrance lift, between the showroom entrance and the restaurant.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the lift is 25m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a low colour contrast.
  • The width of the door opening is 87cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door with a medium colour contrast.
  • The dimensions of the facility are 420cm (width) x 314cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
  • The transfer space on the right as you face the toilet is 94cm.
  • The transfer space on the left as you face the toilet is 85cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high colour contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a medium colour contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a high colour contrast.
  • There is not a wall mounted toilet roll holder.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 180cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 104cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 94cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 105cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The facility has a nappy/incontinence items bin and a sanitary bin.
  • The coat hooks are 94cm and 155cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the Showroom Entrance to the Restaurant.
    There is a shortcut between Living Room Storage and the Restaurant.
    There is a shortcut between Dining and Bedroom.
    There is a shortcut between Dining and Children's IKEA.
    There is a shortcut between Kitchen and Bedroom.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor throughout the Showroom.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (Kitchens). Skip to the next section.

Planning Area (Kitchens)

• The planning area is located on level 2, in the Kitchens area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are low (76cm or lower) and medium height (77cm - 109cm).
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 91cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Bedrooms and Wardrobes). Skip to the next section.

Planning Area (Bedrooms and Wardrobes)

• The planning area is located on level 2, in the Wardrobe area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are low (76cm or lower) and medium height (77cm - 109cm).
• The distance between the floor and the lowest desk is 76cm.
• The distance between the floor and the highest desk is 109cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

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• Location and Service View
  • The restaurant is located on level 2, to the right after you exit the entrance lift.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, a self service counter, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are wall-mounted, digital and online.
  • The following dietary requirements can be catered for: gluten free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located behind you after you collect your order.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The height of the tray rail is 87cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium colour contrast.
  • Seating available in this area includes: chairs without armrests, armchairs, sofas, benches, stools and high stools.
  • Furniture available in this area includes: tables, coffee tables, high tables and long tables.
  • Some chairs and tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a nursing area in the restaurant.
    The nursing area is located to the front right of the restaurant as you enter.
    There is a chair with armrests in the nursing area.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut between Cookware, Wall Decoration and Mirrors.
    There is a shortcut between Bathroom, Wall Decoration and Mirrors.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in all corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • Accessible play points are available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There are directional arrows projected onto the floor throughout the Market Hall.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Lift (Level 1 Market Hall and Self-serve). Skip to the next section.

Lift (Level 1 Market Hall and Self-serve)

• The lift surveyed is located in the wall decoration and mirrors area of the Market Hall.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 2 are accessed by this lift.
• The lift door has a high colour contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low colour contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 238cm.
• The internal dimensions of the lift are 238cm (width) x 213cm (depth).
• The internal lift control buttons have tactile markings and a medium colour contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Travelators (Level 1 Market Hall and Self-serve). Skip to the next section.

Travelators (Level 1 Market Hall and Self-serve)

• The travelators surveyed are located in the wall decoration and mirrors area of the Market Hall.
• Levels 1 and 2 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are clearly marked.
• Lighting levels were even at the time of the survey.
• There are bollards at the top the travelator with a width of 60cm.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in all corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • Accessible play points are available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Counter (Self-serve Help Desk). Skip to the next section.

Counter (Self-serve Help Desk)

• The counter is located in the self-service area by aisle 21.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is a lowered section at the counter.
• The height of the lowered section is 88cm.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 105cm to 129cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located on level 1, beyond the self-service area.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens and standard checkouts.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 101cm.
• There is not a lowered section at the counter.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• Lighting levels were even at the time of the survey.
• The height of the self-serve touchscreen display ranges from 132cm to 158cm from the floor.
• The scanners for the self-serve checkouts are not at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are not at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 109cm.
• The width of the exit barrier opening is 136cm.

You are on Toilet with Adaptations (Checkouts - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Checkouts - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located to the right after you exit the checkouts.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The width of the door opening is 81cm.
  • The door has a locking handle.
  • Internally the door has a medium colour contrast.
  • There is a grab rail on the internal door with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 146cm (width) x 193cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 78cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 101cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 87cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 103cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Checkouts). Skip to the next section.

Parent and Baby Room / Feeding Room (Checkouts)

• The room surveyed is located to the right after you exit the checkouts.
• The distance from the checkouts is 25m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a high colour contrast.
• The width of the door opening is 73cm.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 95cm.
• There is a toilet, a wash basin, a hand dryer, an emergency alarm and a mirror in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• The walls and floor have a medium colour contrast.
• Lighting levels were even at the time of the survey.
• There are 2 parent and baby rooms in this area, both with similar dimensions and facilities.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is vinyl.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is low colour contrast between the walls and floor in the majority of areas.
  • Background music is played.
  • The lighting levels are good.
• Checkout(s) View
  • There is 1 checkout available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s).
  • The height of the checkout(s) is/are 92cm.
  • The height of the lowered section of the checkout(s) is 52cm.
  • There is not a clear knee recess beneath the low/lowered section(s) of the checkout(s).
  • There is not a hearing assistance system at the checkout(s).
  • The chip & pin card machines are accessible from the checkout(s) (portable).

You are on Eating and Drinking (Bistro). Skip to the next section.

Eating and Drinking (Bistro)

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• Location and Service View
  • The Bistro is located on level 1, straight ahead after you exit the checkouts.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, a touchscreen ordering service and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are available on a board, digital and online.
  • The following dietary requirements can be catered for: gluten free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located in the middle and right of the counter.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium colour contrast.
  • Seating available in this area includes: benches and high stools.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Returns and Home Delivery). Skip to the next section.

Counter (Returns and Home Delivery)

• The counter is located to the left as you exit the checkouts or to the right as you exit the customer click and collect returns lift.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 61cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• The height of the touchscreen display ranges from 109cm to 117cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Click and Collect). Skip to the next section.

Counter (Click and Collect)

• The counter is located to the left as you exit the checkouts or to the right as you exit the customer click and collect returns lift.
• The distance from the customer click and collect returns lift is 17m.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 106cm to 125cm from the floor.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Seating Area (Returns - Home Delivery - Click and Collect). Skip to the next section.

Seating Area (Returns - Home Delivery - Click and Collect)

• The seating area is located on level 1, in the Returns /Home Delivery / Click and Collect area of the store.
• The most accessible route to the seating area has step-free level access.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a medium colour contrast.
• Some flooring is shiny.
• Seating available in this area includes: armchairs, sofas and benches.
• Furniture available in this area includes: coffee tables.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is not suitable for wheelchair users.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors are permanently held open.
• The width of the opening is 197cm.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The second set of doors are permanently held open.
• The width of the opening is 202cm.
• The second set of doors have a low colour contrast.
• There is step-free level access as you exit.

You are on Lift (Exit to Car Park). Skip to the next section.

Lift (Exit to Car Park)

• The lift surveyed is located on level 1, after you exit the checkouts and to the right of the Bistro.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 0 are accessed by this lift.
• The lift door has a high colour contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low colour contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 188cm.
• The internal dimensions of the lift are 195cm (width) x 323cm (depth).
• The internal lift control buttons have tactile markings and a medium colour contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There are other lifts available at this location which are of a similar size.

You are on Travelators (Exit to Car Park). Skip to the next section.

Travelators (Exit to Car Park)

• The travelators surveyed are located on level 1, after you exit the checkouts and to the right of the Bistro.
• Levels 1 and 0 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are clearly marked.
• Lighting levels were even at the time of the survey.
• There are bollards at the top of the travelator with a width of 61cm.

You are on Parking (Loading Bays). Skip to the next section.

Parking (Loading Bays)

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• Car Park View
  • The car park is located underneath the store.
  • The car park is underground and sheltered.
  • The car park surface consists of block paving.
  • The height of the restriction barrier is 180cm.
  • There are 2 designated Blue Badge parking bays available.
  • The surveyed Blue Badge parking bay dimensions are 231cm (width) x 474cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 129cm.
  • The nearest designated bay is 37m from the exit lift.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
• Charges and Restrictions View
  • Parking is free for all users.