You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are not available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located in customer services.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • Specialist trollies are available to support accessible shopping.
  • There is not a Safe/Quiet Place available within the store.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are not available.
  • There is an/are accessible toilet(s) available within the store.
  • There is a Changing Places facility available within the store.
  • GoTo Shop is a supportive trolley seat for children, designed to make shopping easier for children with additional needs. To make use of the GoTo Shop, simply speak to the greeter at the front of the store or customer services who will be happy to help. Please note, the GoTo will need to be signed in and out due to safety requirements.
  • This store have also introduced 3 new family friendly trolleys; Double Baby, Twin Toddler and Baby/Toddler. There is one of each trolley in store and you should be able to find them close to the store entrance. Please speak to the greeter at the front of the store or customer services and they'll be able to advise.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Grangetown.
  • The nearest step-free train station is Cardiff Bay.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include narrow aisles.
  • Levels 0, 1 and 2 can be accessed via a standard lift, stairs and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located in the upper entrance foyer, the restaurant and customer services.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located in the upper entrance foyer.
  • The male and female step-free toilet facilities are located by the restaurant.
  • The male and female step-free toilet facilities are located in customer services.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located in the upper entrance foyer.
  • Parent and baby changing facilities are located in the upper entrance foyer and customer services.

You are on Parking (Sheltered Car Park). Skip to the next section.

Parking (Sheltered Car Park)

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• Car Park View
  • The car park is located underneath the store.
  • The car park is sheltered.
  • The car park surface consists of block paving.
  • The height of the restriction barrier is 320cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 241cm (width) x 497cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 11m from the sheltered car park entrance.
  • The most accessible route from the Blue Badge parking has step-free level access, bollards and automatic doors.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 239cm (width) x 470cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Front). Skip to the next section.

Entrance (Front)

• This entrance is located at the front of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 161cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Sheltered Car Park). Skip to the next section.

Entrance (Sheltered Car Park)

• This entrance is located to the rear of the store, in the sheltered car park area.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 161cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Lift (to Upper Entrance Foyer). Skip to the next section.

Lift (to Upper Entrance Foyer)

• The lift surveyed is located in the entrance area.
• The distance from the front entrance is 27m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 188cm.
• The internal dimensions of the lift are 238cm (width) x 200cm (depth).
• The internal lift control buttons have Braille markings and a medium visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a hearing assistance alarm system, an audible announcer, a list of floor services/facilities and a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Escalators (to Upper Entrance Foyer). Skip to the next section.

Escalators (to Upper Entrance Foyer)

• The escalators surveyed are located in the entrance area.
• Levels 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (to Upper Entrance Foyer). Skip to the next section.

Stairs (to Upper Entrance Foyer)

• The stairs surveyed are located in the entrance area.
• Levels 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• The steps have open risers.
• Lighting levels were even at the time of the survey.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is vinyl.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There is bench seating only in the foyer.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • The lighting levels are good.
• Play Area (Småland) View
  • There is a play area within the entrance foyer.
  • The play area is free of charge.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is clearly signed.
  • The play area counter is at a height of 114cm.
  • There is not a lowered section of the play area counter.
  • There is not a hearing assistance system at the play area counter.
  • There is ramped/sloped and stepped access within the play area.
  • There is a slight slope onto the main play area.
    There are 4 steps to the ball pit area.
  • There is not an/are not accessible toilet(s) available within the play area.
  • There are standard toilets available within the play area.
  • There are not ambulant cubicles available in the standard toilets.
  • Baby change facilities are not available within the play area.

You are on Toilet with Adaptations (Upper Entrance Foyer - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Upper Entrance Foyer - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located in the upper entrance foyer, to the right after you exit the lift.
  • The distance from the lift is 14m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 183cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 117cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 92cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 91cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 98cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Upper Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Upper Entrance Foyer)

• The room surveyed is located in the upper entrance foyer, to the right after you exit the lift.
• The distance from the lift is 20m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 84cm.
• Internally the door has a medium visual contrast.
• The height of the baby change facility when in use is 95cm.
• There is a wash basin and a hand dryer in the room.
• The wash basin has a push tap.
• The room has a nappy/incontinence items bin.
• The walls and floor have a medium visual contrast.
• Lighting levels were even at the time of the survey.
• There is also a private nursing area in the customer restaurant.

You are on Changing Places (Upper Entrance Foyer - Transfer Both Sides). Skip to the next section.

Changing Places (Upper Entrance Foyer - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located in the upper entrance foyer, to the right after you exit the lift.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the lift is 11m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards automatically and has a high visual contrast.
  • The width of the door opening is 85cm.
  • The door has a push button lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 300cm (width) x 400cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The transfer space on the right as you face the toilet is 84cm.
  • The transfer space on the left as you face the toilet is 215cm.
  • There is a spatula flush on the right transfer side.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 76cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 183cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 91cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 105cm .
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 108cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a waste bin, a sanitary bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • A privacy screen is available.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift (to Showroom, Restaurant and Café). Skip to the next section.

Lift (to Showroom, Restaurant and Café)

• The lift surveyed is located in the upper entrance foyer.
• The distance from the store entrance lift is 17m.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 2 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low colour contrast and Braille markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 188cm.
• The internal dimensions of the lift are 241cm (width) x 209cm (depth).
• The internal lift control buttons have a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Escalators (to Showroom, Restaurant and Café). Skip to the next section.

Escalators (to Showroom, Restaurant and Café)

• The escalators surveyed are located in the upper entrance foyer.
• Levels 1 and 2 are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Stairs (to Showroom, Restaurant and Café). Skip to the next section.

Stairs (to Showroom, Restaurant and Café)

• The stairs surveyed are located on the upper entrance foyer.
• Levels 1 and 2 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the showroom entrance to the restaurant.
    There is a shortcut between Living room storage and children's IKEA.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • There are planning area(s) available within this area.
  • Accessible play points are available in this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is a hearing assistance system in the public areas of the building.
  • The system is a fixed loop.
  • There are hearing assistance systems on the pay points in this area.
    The pay points are for items that need to be collected from the collection point in customer service.

You are on Planning Area (BESTÅ). Skip to the next section.

Planning Area (BESTÅ)

• The planning area is located in the living room section of the showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen). Skip to the next section.

Planning Area (Kitchen)

• The planning area is located in the kitchen section of the showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are high (110cm+).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There is a mixture of seating with and without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Wardrobe, Storage and Bathrooms). Skip to the next section.

Planning Area (Wardrobe, Storage and Bathrooms)

• The planning area is located in the wardrobe and storage section of the showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are high (110cm+).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and some chairs with armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Restaurant). Skip to the next section.

Eating and Drinking (Restaurant)

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• Location and Service View
  • The restaurant is located to the right after you exit the lift on level 2.
  • The most accessible route has step-free level access.
  • This area has a counter where food can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are available on a board, online and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located in front of the food counter.
  • There is step-free level access to the counter.
  • The height of the counter is 86cm.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs without armrests, sofas and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Restaurant - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Restaurant - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to the left of the restaurant area.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 186cm (width) x 248cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 124cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 91cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 94cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • A wall mounted baby seat at a height of 86cm is available.
    There is music played in this facility.

You are on Lift (to Market Hall, Self-serve and Exit). Skip to the next section.

Lift (to Market Hall, Self-serve and Exit)

• The lift surveyed is located on level 2, to the right of the showroom exit.
• The distance from the showroom exit is 18m.
• The most accessible route to the lift has step-free level access.
• Levels 2 and 1 are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast and Braille markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 188cm.
• The internal dimensions of the lift are 241cm (width) x 209cm (depth).
• The internal lift control buttons have a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.

You are on Stairs (to Market Hall, Self-serve and Exit). Skip to the next section.

Stairs (to Market Hall, Self-serve and Exit)

• The stairs surveyed are located to the right after you exit the showroom.
• Levels 2 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• The steps have open risers.
• Lighting levels were even at the time of the survey.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut between tableware and cookshop and rugs.
    There is a shortcut between textiles and home decoration.
    There is a shortcut between bed textiles and home organisation.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
    There is location signage with white lettering and numbering on a red background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Counter (Self-serve). Skip to the next section.

Counter (Self-serve)

• The counter is located at the end of the self-serve area before the checkouts.
• There is step-free level access to the counter.
• The height of the counter is 128cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• This is an information counter; however, payment can be taken here for items that have to be ordered.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located at the end of the self-serve area.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and self-serve touchscreens.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 67cm.
• The counter has glazed screens which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• Lighting levels were even at the time of the survey.
• The height of the self-serve touchscreen display ranges from 133cm to 165cm from the floor.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are not at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.

You are on Eating and Drinking (Bistro). Skip to the next section.

Eating and Drinking (Bistro)

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• Location and Service View
  • The bistro is located straight ahead after you exit the checkouts.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is not available.
  • Menus are available on a board, online and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located at the front of Bistro.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has windows which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The flooring throughout the aisles is vinyl.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is high colour contrast between the walls and floor in the majority of areas.
  • Background music is played.
  • The lighting levels are good.
• Checkout(s) View
  • There are 2 checkouts available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s).
  • The height of the checkout(s) is/are 92cm.
  • The height of the lowered section of the checkout(s) is 52cm.
  • There is not a clear knee recess beneath the low/lowered section(s) of the checkout(s).
  • There is a hearing assistance system at the checkout(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • The chip & pin card machines are not accessible from the checkout(s) (portable).
  • The chip and pin card machines can be moved right and left, but not down.

You are on Counter (Home Delivery and Customer Returns). Skip to the next section.

Counter (Home Delivery and Customer Returns)

• The counter is located to the left in the customer service area.
• The distance from the lift is 20m.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is a lowered section at the counter.
• The height of the lowered section is 61cm.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Customer Collection Point). Skip to the next section.

Counter (Customer Collection Point)

• The counter is located straight ahead when you enter the customer service area.
• The distance from the lift is 18m.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 61cm.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: sofas.
• Furniture available in this area includes: coffee tables.

You are on Toilet with Adaptations (Customer Services - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Customer Services - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located to the right of the collection point counter.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 175cm (width) x 222cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 98cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 95cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a nappy/incontinence items bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 88cm.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • Music is played in this facility.

You are on Lift (Exit to Car Park). Skip to the next section.

Lift (Exit to Car Park)

• The lift surveyed is located to the left after you exit the checkouts.
• The distance from the checkouts is 27m.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 0 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 249cm.
• The internal dimensions of the lift are 296cm (width) x 300cm (depth).
• The internal lift control buttons have a low visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a hearing assistance alarm system and an audible announcer.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Travelators (Store Exit). Skip to the next section.

Travelators (Store Exit)

• The travelators surveyed are located to the left after you exit the checkouts.
• Levels 0 and 1 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are clearly marked.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Exit (Front). Skip to the next section.

Exit (Front)

• The exit area is not clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 164cm.
• The doors have a low visual contrast.
• There is step-free level access as you exit.
• There are bollards after you exit the store.

You are on Exit (Sheltered Car Park). Skip to the next section.

Exit (Sheltered Car Park)

• The exit area is not clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 161cm.
• The doors have a low visual contrast.
• There is step-free level access as you exit.
• There are bollards after you exit the store.