You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located at the left rear corner of the store, accessed via a separate entrance door.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • There is not a Safe/Quiet Place available within the store.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are not available.
  • There is an/are accessible toilet(s) available within the store.
  • There is not a Changing Places facility available within the store.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Bache.
  • The nearest bus station is Chester.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is a separate entrance to the click and collect/returns section on the left side of the building.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include narrow aisles.
  • The ground floor and first floor can be accessed via a standard lift, stairs and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located on the first floor ahead from the lift, and within the click and collect/returns area on the ground floor.
  • The transfer space varies between right and no transfer space in the toilets with adaptations.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • Ambulant toilet facilities are located in the female and male standard toilets on the first floor, ahead from the lift.
  • The male and female step-free standard toilet facilities are located on the first floor, ahead from the lift.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the family toilet with adaptions on the first floor, ahead from the lift.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located to the front, sides and rear of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 13 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 228cm (width) x 460cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 10m from the main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front, right of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 183cm.
• The doors have a low visual contrast.
• The minimum width between the security barriers is 175cm.
• There is step-free level access as you enter.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does play background music.
  • There are no seats/chairs in the foyer.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • The lighting levels are varied.
• Play Area (Småland) View
  • There is not a play area within the entrance foyer.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located at the right, rear of the store.
• The distance from the main entrance is 50m.
• The most accessible route to the lift has step-free level access and narrow walkways.
• The ground floor and first floor are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 109cm.
• The internal dimensions of the lift are 207cm (width) x 159cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the left from the main entrance.
• The ground floor and first floor are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels vary due to the use of large glazed walls.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the left from the main entrance.
• The ground floor and first floor can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Area (First Floor Showroom). Skip to the next section.

Area (First Floor Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a shortcut from the start of the showroom at the top of the escalator/stairs to Children's IKEA.
  • The majority of shortcut widths are over 120cm.
  • There is low colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There is a mixture of seating with and without armrests at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
  • There are directional arrows on the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the showroom.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (Kitchens). Skip to the next section.

Planning Area (Kitchens)

• The planning area is located in the first floor showroom within the dining/kitchen area.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are varied.
• The height(s) of the counter(s) is/are medium height (77cm - 109cm).
• The distance between the floor and the lowest desk is 73cm.
• The distance between the floor and the highest desk is 76cm.
• The standard height for desks is 75cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is a hearing assistance system in the planning area.
• The type of system is a portable loop.
• The sound enhancement system is located at the counter.
• The hearing assistance system is signed.
• Team members are trained to use the hearing system.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Swedish Bite). Skip to the next section.

Eating and Drinking (Swedish Bite)

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• Location and Access View
  • Swedish Bite is located on the first floor, to the left from the lift.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • The width of the opening is 165cm.
  • The opening is restricted by floor-standing signs to the area.
  • The signs can be moved.
• Service View
  • This area has a touchscreen ordering service, colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are available on a touchscreen.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located ahead from the entry point to the bistro.
  • There is step-free level access to the counter.
  • The height of the counter is 131cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 86cm.
  • The counter has windows and patterned/distracting backgrounds.
  • The height of the touchscreen display ranges from 110cm to 155cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and high stools.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Access View
  • The toilet surveyed is located on the first floor, to the right from the lift.
  • The distance from the lift is 7m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • Dual Gender Neutral & Accessible Toilet: Please note that these facilities are designed for accessible users while remaining available to all.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 97cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 155cm (width) x 231cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 87cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 92cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 95cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 110cm from the floor.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 83cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 141cm from the floor.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Family - No Lateral Transfer). Skip to the next section.

Toilet with Adaptations (Family - No Lateral Transfer)

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• Access View
  • The toilet surveyed is located on the first floor, ahead from the lift.
  • The distance from the lift is 6m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 240cm (width) x 233cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • There is a spatula flush on the left as you face the toilet.
  • There is a horizontal grab rail on the right as you face the toilet.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the left as you face the toilet.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the left as you face the toilet.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 92cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 89cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 114cm from the floor.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 84cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 87cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is a low level toilet within the room at a height of 38cm.

You are on Parent and Baby Room / Feeding Room. Skip to the next section.

Parent and Baby Room / Feeding Room

• The room surveyed is located on the first floor, to the right from the lift.
• The distance from the lift is 9m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 85cm.
• Internally the door has a high visual contrast.
• Seating available in the room includes: armchairs.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Area (Market Place). Skip to the next section.

Area (Market Place)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is a shortcut to Cookware and Tableware to Rugs.
  • There is low colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is not a/are no designated information point(s) available in this area.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering on a blue background.
  • There are directional arrows on the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout.
  • There is not a hearing assistance system in the public areas of the building.

You are on Area (Self-Serve Furniture Area). Skip to the next section.

Area (Self-Serve Furniture Area)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of routes between products are over 120cm.
  • There is low colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are not staffed.
  • The lighting levels in this area are varied.
• Signage View
  • Wayfinding signage is provided.
  • There are directional arrows on the floor.
  • There are overhead location signs with white lettering on a red background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is concrete.
  • There is flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is low colour contrast between the walls and floor in the majority of areas.
  • Background music is played.
  • The lighting levels are varied.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located on the ground floor after the Self-Service Area and Swedish Food Market.
• There is step-free level access to the checkout area.
• The venue has self-serve touchscreens.

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• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was the lowered touch screen which is ahead from the entry point to the checkout area.
  • The self-service touchscreens have the following accessibility features: a call for assistance button.
  • The height of the loading area is 70cm.
  • The height of the self-serve touchscreen display ranges from 93cm to 117cm from the floor.
  • The height of the scanner is 80cm.
  • The height of the packing area is 70cm.
  • The card payment machine is at a fixed height.
  • The card payment machine is at a height of 85cm.
  • Assistance is available at the self-serve checkouts.
  • The standard touch screens are at a height of 115 - 145cm.
  • The height of the scanner is 100cm
  • The card payment machine is at a height of 109cm.

You are on Exit. Skip to the next section.

Exit

• The exit area is not clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 183cm.
• The doors have a low visual contrast.
• There is step-free access via a very easy slope as you exit.

You are on Entrance (Click and Collect/Returns). Skip to the next section.

Entrance (Click and Collect/Returns)

• This entrance is located at the left side of the building, towards the rear.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 168cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Counter (Click and Collect/Returns). Skip to the next section.

Counter (Click and Collect/Returns)

• The counter is located ahead from the Click and Collect/Returns entrance.
• The distance from the Click and Collect/Returns entrance is 2m.
• There is step-free level access to the counter.
• The height of the counter is 95cm.
• There is a lowered section at the counter.
• The height of the lowered section is 64cm.
• The counter has patterned/distracting backgrounds.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs.

You are on Toilet with Adaptations (Click and Collect - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Click and Collect - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to the left from the Click and Collect/Returns entrance.
  • The distance from the Click and Collect/Returns entrance is 3m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 81cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 163cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 94cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 96cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 103cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.