You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

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• Store Information View
  • Please click here for opening times and services available in this store.
  • Site maps are available within the store.
  • There is an assistive shopping service available within the store upon request.
  • There is a/are order and collection point(s) within the store.
  • The order and collection point(s) is/are located at any information point and in the Customer Service area.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • Specialist trollies are available to support accessible shopping.
  • There is not a Safe/Quiet Place available within the store.
  • Wifi is available throughout the store.
  • There is not an assistance dog toilet or toileting area at the store/nearby.
  • Water bowls for assistance dogs are available.
  • There is an/are accessible toilet(s) available within the store.
  • There is not a Changing Places facility available within the store.
  • GoTo Shop is a supportive trolley seat for children, designed to make shopping easier for children with additional needs. To make use of the GoTo Shop, simply speak to the greeter at the front of the store or customer services who will be happy to help. Please note, the GoTo will need to be signed in and out due to safety requirements.
  • This store have also introduced 3 new family friendly trolleys; Double Baby, Twin Toddler and Baby/Toddler. There is one of each trolley in store and you should be able to find them close to the store entrance. Please speak to the greeter at the front of the store or customer services and they'll be able to advise.
• Staff Information View
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.

You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Waddon.
  • The nearest step-free train station is West Croydon.
  • The nearest tram stop is Ampere Way.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors.
  • Levels 0 and 1 can be accessed via a standard lift, stairs and escalator.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located in the Entrance Foyer, next to the Swedish Restaurant and after the Checkouts.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female toilet facilities are located in the Entrance Foyer, next to the Swedish Restaurant and after the Checkouts.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the Entrance Foyer, next to the Swedish Restaurant and after the Checkouts.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • The height of the restriction barrier is 210cm.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 480cm (width) x 600cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 12m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is no dropped kerb from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • There are 3 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 480cm (width) x 600cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front left of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by revolving.
• The width of the opening is 273cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Accessible). Skip to the next section.

Entrance (Accessible)

• This entrance is located at the front left of the store.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 88cm.
• The width of the opening is 89cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 88cm.
• There is step-free level access as you enter.

You are on Entrance Foyer. Skip to the next section.

Entrance Foyer

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• Foyer View
  • There is step free access within the foyer.
  • The type of flooring in this area is carpet and laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Wayfinding signage is provided.
  • The foyer does not play background music.
  • There are sofas only in the foyer.
  • Wheelchairs are available for customer use and can be found at the main entrance. If you need assistance, please speak to the greeter at the entrance or visit the Customer Services department.
  • The lighting levels are good.

You are on Toilet with Adaptations (Entrance Foyer - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Entrance Foyer - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located to the rear right of the Entrance Foyer.
  • The distance from the accessible entrance is 14m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 82cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 183cm (width) x 225cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 102cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 100cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 92cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 99cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 171cm from the floor.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Entrance Foyer). Skip to the next section.

Parent and Baby Room / Feeding Room (Entrance Foyer)

• The room surveyed is located to the rear right of the Entrance Foyer.
• The distance from the accessible entrance is 16m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 81cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 98cm.
• There is a toilet, a wash basin, a paper towel dispenser, a mirror and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: armchairs.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Lift (Entrance Foyer to Showroom, Swedish Restaurant, IKEA Café and Market Hall). Skip to the next section.

Lift (Entrance Foyer to Showroom, Swedish Restaurant, IKEA Café and Market Hall)

• The lift surveyed is located to the rear left of the Entrance Foyer.
• The distance from the accessible entrance is 13m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and 1 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 190cm.
• The internal dimensions of the lift are 237cm (width) x 220cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Escalators (Entrance Foyer to Showroom, Swedish Restaurant, IKEA Café and Market Hall). Skip to the next section.

Escalators (Entrance Foyer to Showroom, Swedish Restaurant, IKEA Café and Market Hall)

• The escalators surveyed are located ahead as you enter the store.
• Levels 0 and 1 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (Entrance Foyer to Showroom, Swedish Restaurant, IKEA Café and Market Hall). Skip to the next section.

Stairs (Entrance Foyer to Showroom, Swedish Restaurant, IKEA Café and Market Hall)

• The stairs surveyed are located ahead as you enter the store.
• Levels 0 and 1 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have low visual contrast markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• The steps have open risers.
• Lighting levels were even at the time of the survey.

You are on Area (Showroom). Skip to the next section.

Area (Showroom)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut from the Entrance Foyer to the Showroom.
    There are shortcuts from Living Room Storage to Kitchens, Dining and Children's IKEA.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There are regular resting points available in this area.
  • There are sofas at the resting points.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • There are planning area(s) available within this area.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.
  • Music is played throughout the area.
  • There is not a hearing assistance system in the public areas of the building.

You are on Planning Area (BESTÅ). Skip to the next section.

Planning Area (BESTÅ)

• The planning area is located in the Living Room Storage area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The distance between the floor and the lowest desk is 72cm.
• The distance between the floor and the highest desk is 102cm.
• There is sufficient space to write or sign documents on the desk(s).
• There is not a/are not height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• There are bar type stools and some chairs without armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Kitchen Planning Services). Skip to the next section.

Planning Area (Kitchen Planning Services)

• The planning area is located in Kitchen area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are high (110cm+).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Planning Area (Wardrobes). Skip to the next section.

Planning Area (Wardrobes)

• The planning area is located in Wardrobes and Chest of Drawers area of the Showroom.
• There is step-free access to the planning area.
• There is a clear unobstructed route to the planning area.
• The lighting levels in the planning area are good.
• The height(s) of the counter(s) is/are high (110cm+).
• There is sufficient space to write or sign documents on the desk(s).
• There is a/are height adjustable desk(s) available.
• There is not a hearing assistance system in the planning area.
• The seats do not have armrests.
• There is sufficient space for a wheelchair user to use the planning area.
• There is not a privacy room/area available.
• On screen BSL interpreters are not available.

You are on Eating and Drinking (Swedish Restaurant). Skip to the next section.

Eating and Drinking (Swedish Restaurant)

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• Location and Service View
  • The Swedish Restaurant is located on level 1, after the Showroom. It can also be accessed using the shortcut as you exit the lift up from the Entrance Foyer.
  • The most accessible route has step-free level access.
  • This area has staff who can provide assistance with ordering, self service counters, numerous seating options and a counter where food and drink can be ordered.
  • Full table service is not available.
  • Menus are digital, wall-mounted, pictorial and online.
  • The following dietary requirements can be catered for: vegan, lactose free, gluten free, vegetarian, nut allergy and dairy free.
  • The following are available: takeaway cups, takeaway cutlery and drinking straws.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located within the food court.
  • There is step-free level access to the counter.
  • The height of the counter is 89cm.
  • There is not a lowered section at the counter.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, sofas, high stools and chairs without armrests.
  • Furniture available in this area includes: high tables, coffee tables and tables.
  • Some chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Eating and Drinking (IKEA Café). Skip to the next section.

Eating and Drinking (IKEA Café)

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• Location and Service View
  • The IKEA Café is located on level 1, after the Showroom. It can also be accessed using the shortcut as you exit the lift up from the Entrance Foyer.
  • The most accessible route has step-free level access.
  • This area has numerous seating options, staff who can provide assistance with ordering, a counter where food and drink can be ordered and self service counters.
  • Full table service is not available.
  • Menus are wall-mounted, pictorial, digital and online.
  • The following dietary requirements can be catered for: vegan and vegetarian.
  • The following are available: drinking straws, takeaway cutlery and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located at the rear of the IKEA Café.
  • There is step-free level access to the counter.
  • The height of the counter is 89cm.
  • There is not a lowered section at the counter.
  • The height of the tray rail is 85cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: high stools, chairs without armrests and sofas.
  • Furniture available in this area includes: tables, high tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The IKEA Café is only open on some Fridays and at weekends.

You are on Toilet with Adaptations (Swedish Restaurant - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Swedish Restaurant - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located on level 1, at the entrance to the Swedish Restaurant and Café.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 238cm (width) x 269cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 175cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 106cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 99cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 88cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 97cm.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Swedish Restaurant). Skip to the next section.

Parent and Baby Room / Feeding Room (Swedish Restaurant)

• The room surveyed is located on level 1, at the entrance to the Swedish Restaurant and Café.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial and written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 87cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 98cm.
• There is a coat hook, a toilet, a wash basin, a paper towel dispenser, a mirror, a hand dryer and an emergency alarm in the room.
• The wash basin has a push tap.
• The room has a sanitary bin and a nappy/incontinence items bin.
• The walls and floor have a medium visual contrast.
• Lighting levels were even at the time of the survey.
• Although the door states this is a toilet with adaptations it is only a standard toilet.

You are on Area (Market Hall). Skip to the next section.

Area (Market Hall)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is a shortcut between Cookshop and Tableware to Lighting.
  • The majority of shortcut widths are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • Some of the designated information points are staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There are directional arrows projected onto the floor.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Lift (Market Hall to Self-serve and Checkouts). Skip to the next section.

Lift (Market Hall to Self-serve and Checkouts)

• The lift surveyed is located on level 1, in the Mirrors section of Market Hall.
• The most accessible route to the lift has step-free level access.
• Levels 1 and 0 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 218cm.
• The internal dimensions of the lift are 218cm (width) x 208cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• None of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit and a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Travelators (Market Hall to Self-serve and Checkouts). Skip to the next section.

Travelators (Market Hall to Self-serve and Checkouts)

• The travelators surveyed are located on level 1, in the Mirrors section of Market Hall.
• Levels 1 and 0 are accessed by travelator.
• The foot (bottom) and head (top) of the travelators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Stairs (Market Hall to Self-serve and Checkouts). Skip to the next section.

Stairs (Market Hall to Self-serve and Checkouts)

• The stairs surveyed are located on level 1, in the Mirrors section of Market Hall.
• Level 1 and 0 can be accessed by these stairs.
• There are 20 steps between floors.
• The steps have low visual contrast markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm and 45cm.
• The steps have open risers.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Area (Self-serve). Skip to the next section.

Area (Self-serve)

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• Access and Circulation View
  • There is step-free access throughout the area.
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is concrete and laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The majority of aisle widths are over 200cm.
  • The majority of routes between products are over 120cm.
  • There is high colour contrast between the walls and floor in the majority of corridors/walkways.
  • There is a/are designated information point(s) available in this area.
  • There is a/are touchscreen(s) available at the designated information point(s).
  • The designated information point(s) is/are staffed.
  • The lighting levels in this area are good.
• Signage View
  • Wayfinding signage is provided.
  • There is overhead directional signage with white lettering and numbering on a blue background.
    There is location signage with white lettering and numbering on a red background.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Checkouts. Skip to the next section.

Checkouts

• The checkout area is located on level 0, near the Self-serve area.
• There is step-free level access to the checkout area.
• The venue has a payment counter, self-serve touchscreens, standard checkouts and a designated accessible till point.
• The designated accessible till point is located is located to left side of each of the Self-serve checkout areas.
• The designated accessible till point has signage, a knee recess, a lowered counter and a portable payment machine.
• The queue width for the main checkouts is at least 150cm and there is no need to turn.
• The height of the payment counter is 69cm.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• Lighting levels were even at the time of the survey.
• The height of the self-serve touchscreen display ranges from 100cm to 130cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• The scanners for the self-serve checkouts are at a suitable height for a wheelchair user.
• The payment machines for the self-serve checkouts are at a suitable height for a wheelchair user.
• The packing areas for the self-serve checkouts are at a suitable height for a wheelchair user.
• Assistance is available at the self-serve checkouts.
• The receipt reader to exit is at a height of 105cm.
• The width of the exit barrier opening is 140cm.
• There is the facility to pay with cash at this self-checkout, using the payment machine.
• This area is staffed if assistance is required.

You are on Counter (Returns). Skip to the next section.

Counter (Returns)

• The counter is located to the left after the Checkouts.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 103cm to 123cm from the floor.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: sofas.
• Furniture available in this area includes: coffee tables.

You are on Counter (Collection Point). Skip to the next section.

Counter (Collection Point)

• The counter is located to the left after the Checkouts, next to Returns.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 102cm to 132cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Click and Collect). Skip to the next section.

Counter (Click and Collect)

• The counter is located to the left after the Checkout, next to Returns.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• The height of the touchscreen display ranges from 102cm to 132cm from the floor.
• The touchscreen has the following accessibility aids: a call for assistance button.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Counter (Home Delivery Service). Skip to the next section.

Counter (Home Delivery Service)

• The counter is located to the left after the Checkout, next to Returns.
• There is step-free level access to the counter.
• The height of the counter is 101cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• The height of the touchscreen display ranges from 93cm to 112cm from the floor.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Checkouts - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Checkouts - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located to the left after the Checkouts, between the Swedish Food Market and Customer Services area.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a sliding bolt lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 172cm (width) x 184cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 122cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 108cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a sensor tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 96cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 112cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a nappy/incontinence items bin.
  • There is one coat hook.
  • The coat hook is 179cm from the floor.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room / Feeding Room (Checkouts). Skip to the next section.

Parent and Baby Room / Feeding Room (Checkouts)

• The room surveyed is located to the left after the Checkouts, between the Swedish Food Market and Customer Services area.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 79cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 94cm.
• There is a toilet, a wash basin, a paper towel dispenser, an emergency alarm, a mirror and a coat hook in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey.

You are on Food Market (Swedish Food Market). Skip to the next section.

Food Market (Swedish Food Market)

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• Inside Access View
  • There is step-free access throughout the aisles.
  • The majority of aisles have a clear width of 120cm+ and are clear of obstructions.
  • The flooring throughout the aisles is laminate.
  • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is high colour contrast between the walls and floor in the majority of areas.
  • Background music is not played.
  • The lighting levels are good.
• Checkout(s) View
  • There are 2 checkouts available within the shop.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are not clearly signed.
  • The lighting levels at the checkouts are good.
  • There is a/are checkout(s) and self service till(s).
  • The height of the checkout(s) is/are 91cm.
  • Staff can provide assistance with using the self service till(s).
  • There is a hearing assistance system at the checkout(s).
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • The chip & pin card machines are accessible from the checkout(s) (portable).
• Comments View
  • The self-service touchscreen tills have a height of 116cm to 146cm.
    
  • The card reader is at a height of 106cm and cannot be moved. The item scanner is also fixed at a height of 106cm.

You are on Eating and Drinking (Swedish Bistro). Skip to the next section.

Eating and Drinking (Swedish Bistro)

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• Location and Service View
  • The Swedish Bistro is located ahead after the Checkouts or to the right from the Entrance Foyer.
  • The most accessible route has step-free level access.
  • This area has a touchscreen ordering service, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are wall-mounted, digital, online, available on a touchscreen and pictorial.
  • The following dietary requirements can be catered for: vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located at the rear of the Bistro.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens which may affect the ability of someone to lip read.
  • The height of the touchscreen display ranges from 118cm to 178cm from the floor.
  • The touchscreen has the following accessibility aids: a call for assistance button.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

You are on Exit. Skip to the next section.

Exit

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors at this exit.
• The doors open by sliding.
• The width of the opening is 240cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 244cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you exit.

You are on Entrance (Returns). Skip to the next section.

Entrance (Returns)

• This entrance is located at the front right of the store.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 240cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 262cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Parking (Loading Zone). Skip to the next section.

Parking (Loading Zone)

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• Car Park View
  • The car park is located at the front right of the store.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are no designated Blue Badge parking bays available.
• Charges and Restrictions View
  • Parking is free for all users.